06ESS Client Access

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Module 6: How Clients Access Siebel Data Business Analyst (Siebel 7.7)
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Transcript of 06ESS Client Access

  • Module 6: How Clients Access Siebel DataBusiness Analyst (Siebel 7.7)

  • Module ObjectivesAfter completing this module you will be able to:Identify the various Siebel clientsIdentify how each client accesses Siebel Servers and data

    Why you need to knowTo deploy Siebel clients, you must understand the architecture that supports them and how each client accesses Siebel Servers and data

  • Siebel Clients: OverviewUse a standard Web browser to display the Siebel user interface (UI) containing data retrieved from the Siebel databaseAccess Siebel data differently based on client typeNot all connect through Web server and Siebel Web Server Extensions (SWSE)Siebel Web Client

    Web Server

    Siebel Gateway Name ServerDatabase ServerEnterpriseSiebel File SystemSiebel Server

    SWSE

    Browser

    Server Components

  • Siebel Clients: Overview ContinuedFive types deployed in Internet or intranet environmentsSiebel Web ClientSiebel Wireless Web ClientSiebel Handheld ClientSiebel Mobile Web ClientSiebel Dedicated Web Client

  • Client Access OverviewWebWireless WebHandheldMobile WebDedicated WebWeb Server

    Siebel Gateway Name ServerDatabase ServerEnterpriseSiebel Server

    SWSE

    Server Components

    Siebel File SystemAccess to Siebel data differs based on client typeWeb and Wireless Web Clients connect through the Web ServerHandheld and Mobile Web Clients connect through the Siebel ServerDedicated Web Client connects directly to the Siebel database

  • Consist of:An application object managerConfiguration (.cfg) file or Application Object Manager (AOM) component parameters defining the repository file and databaseA repository (.srf) file that specifies the configured applicationA set of template files that specify how to render the UI in the users browserA relational databaseSpecified by data that is separate from the engine that executes the application

    Siebel ApplicationsApplication Object Manager

    .CFG.SRF.SWTDatabase ServerComponent ParametersWeb ClientsMobile and Dedicated Web Clients

  • Application Component LocationsFor Web and Wireless Web Clients, all components reside on the server hosting the application No Siebel software installation is required Siebel applications run in standard browsersFor all other clients, all components reside on the computer hosting the clientSiebel software installation is required

    Application Object Manager

    .CFG.SRF.SWTComponent ParametersDatabase Server

  • Configuration File and Component ParametersSome clients obtain initialization settings from both the configuration file and Application Object Manager (AOM) component parametersWeb ClientWireless Web ClientSome clients obtain initialization settings exclusively from the configuration fileMobile Web ClientDedicated Web ClientHandheld ClientApplication Object Manager

    .CFG.SRF.SWTComponent ParametersWeb ClientsMobile and Dedicated Web ClientsDatabase Server

  • Siebel Client ScenarioWayne is working from home. He would like to frequently and quickly view and update the activities of his assigned accounts. Since his computer has a browser, but no Siebel software, he types the appropriate URL to access the account data.

    Wayne is using the Siebel Web Client

  • Web ClientSiebel Web Client

    Web Server

    Siebel Gateway Name ServerEnterpriseSiebel File SystemSiebel Server

    SWSE

    Browser

    Application Object Manager

    .CFG.SRFComponent ParametersDatabase ServerAccesses Siebel Gateway and Siebel Server through Web Server running SWSE Accesses Siebel data through AOMSWSE (eapps.cfg) parameters identify AOMAOM component parameters specify Enterprise Server, Siebel Server, .cfg, and .srf the Web client uses

  • Siebel Client ScenarioWendy is a salesperson. She has a meeting set up with one of her opportunities. Since she is running late, Wendy uses her Web-enabled phone to retrieve the meeting information from the Siebel database. As an outcome of the meeting, she updates the sales stage of the opportunity.

    Wendy is using the Wireless Web Client

  • WAP Server

    Wireless Web Client

    Siebel Wireless Web Client

    Web Server

    Siebel Gateway Name ServerEnterpriseSiebel File System

    SWSE

    Database ServerConnects to a Wireless Application Protocol (WAP) server connected to a Web server with SWSE installedConnects to a database server through the AOMResults are transformed and returned as WML pagesSiebel Server

    Application Object Manager

    Component Parameters.CFG.SRF

  • Siebel Client ScenarioMary is a consultant. She is at the airport waiting for her flight and would like to access contact information for an active opportunity. Since she can not access the server, she is retrieving this information from a local database on her laptop.

    Mary is using the Mobile Web Client (This scenario also applies to the Handheld client if a handheld device was used.)

  • Siebel Server

    Synchronization ManagerHandheld and Mobile Web ClientsEnterpriseSiebel File SystemDatabase ServerAccess local .cfg and .srf filesDirectly access a local database and Siebel File SystemDirectly connect to their designated Siebel Server for synchronization.CFG.SRF

  • Mobile Web ClientSiebel.exe is launched from program group or startup iconStartup switch identifies .cfg.cfg identifies .srf, application, local database, and Siebel Server Mobile and Handheld are not zero-footprint applications

  • Siebel Client ScenarioDana is a system administrator. She has the client software installed locally because she requires access to the application even when the servers are not available.

    Dana is using the Siebel Dedicated Web Client

  • Dedicated Web ClientUses a locally installed executable (siebel.exe) to support dedicated access to the databaseNo requirement for Web Server or SWSENot a zero-footprint application .CFG.SRFSiebel File SystemDatabase ServerEnterpriseSiebel Server

    Server Components

  • All Clients

    Siebel Wireless Web Client

    .CFG.SRFSiebel Web Client

    Browser

    WAP Server

    Web Server

    SWSE

    Siebel Gateway Name ServerEnterpriseSiebel Server

    Application Object Manager

    Component ParametersServer ComponentsSiebel File SystemDatabase Server.CFG.SRF.CFG.SRFSiebel architecture supports a mixture of clients

  • SummaryThis module showed you how to:Identify the various Siebel clientsIdentify how each client accesses Siebel Servers and data

  • LabWhich client is best suited for:Disconnected remote users needing access to their dataUser with cell phone needing access to their dataUsers needing frequent and fast access to their data (easily scalable and maintained)Server administrator needing access (to shut down a server component)

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