06.12.08 Gov 2.0 · 1. Gov 2.0 Will Replace e-Gov in Citizen Interaction and Business Transactions...

Gov 2.0 and its Impact within the Public Sector Moderator: Thom Rubel

Panelists: Teresa Bozzelli and Alison Brooks

Webcast June 12, 2008

© Government Insights, an IDC company

Webcast Logistics

Audio lines are muted until Q&A session

Submit your questions via the Live Meeting Chat window at any time (or audio at end)

Slides available on website, email will be sent with URL

Connection issues ?– Email [email protected]– To see more of the slides - Choose View, Full Screen


Who is Government Insights?

Premier global research and advisory firm providing analysis for information technology trends and innovation specific to the public sector

Staff of government specialized analysts, researchers & consultants

Target coverage for government executives– Special emphasis on developing and employing strategies that

leverage IT investments to maximize organizational performance

Leveraging IDC’s worldwide network of analysts and extensive data resources


Introducing our Moderator

Thom Rubel, Practice Director, Government Insights– Draws on more than 20 years of experience in government and IT

research organizations to deliver research specific to strategies, operations, programs, policies, and technologies unique to government markets

– Industry experience includesVice President of Government Strategies at META GroupDirector of the State Information Technology Program at the National Governors Association's Center for Best PracticesAssistant Under Secretary for Small Community and Rural Development at the U.S. Department of Agriculture Deputy Director of Intergovernmental and Consumer Affairs at theU.S. Department of Transportation

– Sought after industry speaker for the media and industry associations


Introducing Our Panelists

Teresa Bozzelli, COO & Managing Director– Leads the research and analysis for information technology trends and

innovation specific to the public sector– Over 25 years of experience and market leadership

Vice President and Partner with Booz Allen and Hamilton– Led the design, development, and implementation of the first successful government-

wide system for improved citizen service.Senior Manager at IBM

– Responsible for numerous aspects of software implementation for the NASA Space Shuttle Onboard software and Mission Control programs

– Regular speaker at industry events including; ACT-IAC Small Business Conference, FOSE

– Sought after resource for the media IT within governmentQuoted by major publications such as Federal Computer Week, Government Computer News, Government Executive, Washington Technology


Introducing our Panelists

Alison Brooks, Research Director, Canadian Programs at Government Insights– Experience in understanding federal, provincial, and municipal IT

initiatives – Advises technology vendors on positioning offerings as

meaningful solutions to current and emerging program and policy priorities

– Industry experience includesConsultant at Ontario's Ministry of Government ServicesConsultant at CapgeminiHolds a PhD and MA in Political Science from Queen's University, a Bachelor of Arts from the University of Calgary, and has a Project Management Professional (PMP) designation from the University ofToronto, Faculty of Science and Engineering Professional Development Centre


Today’s Discussion Topics

Market Trends and Predictions

Web 2.0 in Government

Future Issues and Considerations

Live Questions from YOU, the Audience

Thom Rubel


Government Mega Trends

Governments are moving toward enhanced collaboration and information sharing both internally for improved results, and externally to better leverage IT partnerships

The risk of data compromises, protection of citizen information, and secure access to government programs remain top priorities

Governments are optimizing their budgets through standardization and consolidation, driven by the need to reduce operational costs and increase government value through improved service delivery


1. Gov 2.0 Will Replace e-Gov in Citizen Interaction and Business Transactions

The next generation of eGov (Web 2.0) evolves into Gov 2.0 as governments seek additional value from citizen interaction and business transactions.Integrated information sharing and interaction create new opportunities for improved government services.Rapid advances in social networking and faster adoption rates of emerging devices and technologies pushes government to rethink services, communication with and recruitment of citizens, and program delivery.

Invest in technologies that dynamically enable citizen service and input at the point of need.


Gov 2.0 Begins with Integrated Access: U.S. Portal Design Elements

• Single government portal: Federal, State, Local

• Multiple access views• Topic• Audience/Community• Organization• Interaction

• News• Online transactions with

links to specific agency• Individuals• Family• Business

• Search• Online Help/Tutorials• Multi language• Registration for updates• Usability features• Official government blog


Gov 2.0 Begins with Integrated Access: Canada Citizen Portal Design Elements

• Single government portal• Multiple access views

• Topic• Audience/Community• Organization• Interaction• Service keyword

• News• Other sites of interest

• Online service locator• Online transactions with

links to specific agency• Search• Integrated recruiting• Multi language


Is the Government Ready for Web 2.0?


75%

9%

9%6%

Focus on deploying proven or common technologiesFocus our investments on commodity/necessary technologiesFocus investments on stable but not yet proven or common technologiesFocus investments on leading edge technologies

Which of the following best characterizes your organization's approach to IT investments?

N = 128

Public Sector IT Approach


Public Sector Leads 2.0 Adoption

3

6

14

18

22

26

27

29

53

65

0 20 40 60 80

Others

Mashups

Social Networks

Wikis

RSS/News Feeds

Tagging

Blog

Threaded Discussion Boards

Video Messaging/Conferencing

Group Intranets/Portals

Percentage

Broader Business CommunityPublic Sector

What is the status of your organization's use of social networking/Web 2.0 technologies in the next 12 months? – Currently Using


Better External and Internal Communications

22

33

33

45

45

49

57

59

0 20 40 60

Improved brand image/publicrelations

Automating businessprocess/workflow

Reduce cost of businessoperations

Improve employeemorale/satisfaction

Improve productivity

Allow employees to makemore timely decisions

Improve departmental co-operation/Collaboration

Improve customer interactions

Percentage

What do you consider to be the primary benefits of investing in social networking/Web 2.0. software? Please select all that apply.



Resource Challenges

6

6

8

16

20

24

24

24

29

31

35

39

0 10 20 30 40 50

Regulatory compliance

Decrease in productivity

Technology does not meet business needs

Lack of senior management buy-in

Organizational structure

Skill level of IT/telecom staff

Security concerns

Lack of awareness of technologies

Company culture

Integration with existing systems

Lack of funding

Training employees

Percentage

What is the status of your organization's use of social networking/Web 2.0 technologies in the next 12 months? – Currently Using



What are They Planning to Adopt?

10

12

22

24

25

26

26

43

63

0 20 40 60

Social Networks

Mashups

Tagging

Blog

RSS/News Feeds

Threaded Discussion Boards

Wikis

VideoMessaging/Conferencing

Group Intranets/Portals

Percentage

What is the status of your organization's use of social networking/Web 2.0 technologies in the next 12 months? – Planning to implement



Let’s Talk About Early Adoption….


U.S. Government via Web 2.0

• Blogs on USA.gov• AIDS.gov• Corps e-spondence• Dipnote• Evolution of Security• Eye Level• Flow of the River• Future Digital System• Homeland Security Leadership

Journal• InfoFarm• Military Health System



• State & Local Government• 27 around the country• Virginia best in class• Utah is most active



• Academia blogs are rampant• Report on professors• Rumors• Tests FCC regulations

and free speech rights


Government via Web 2.0

• NOAA’s Island of Meteora

• NIH has medical library, virtual hospital and wellness center

• NASA and CDC for citizen education

• DHS and NSF participate in virtual global conferences


Web 2.0 Utilization in CanadaWeb 2.0 in Canada:• Enhance consultation within Government

of Canada functional communities• Establish terms of use for Government of

Canada policies• Create a modern government workplace

to attract young talent to public service

5 nations CIO Council Wiki:• Quickly amalgamate info on Green IT

initiatives• Embedded survey in the GoC wiki• Ported across 5 nations; living,

reusable knowledge


Gov 2.0 Around the World

Thailand:• Unofficial blogging only

Malaysia:• Blogging changed the election

outcome• “Ask the Minister”• Heavily driven by the press

Singapore:• Focus in more on integrated portal


Gov 2.0 Around the WorldAustralia:• Topical citizen comments• Election strategy

New Zealand:• Asking bloggers for input on Digital

Strategy• Promotion of related blogs

United Kingdom• “Fix My Street”


7. Aging Government Workforce Will Force Broad Use of Telework

U.S. and Canadian government workforce continues to shrink significantly due to the retirement bubble and continuing recruitment difficulties.

Governments will begin to broaden the use of telework and flexible work schedules to attract younger workers.

Governments will be forced to reexamine core competencies, adopt new sourcing strategies, and consider the private sector for traditionally inherently governmental positions.

Government must reexamine how it works and innovate to make up for personnel shortages and loss of institutional knowledge.


Looking to the Future….

Opportunities

Risks and Unintended Consequences

Recommendations


What are the Opportunities?

– Enhance the breadth and agility of broader stakeholder communities

– Policy rationalization process and mechanism– Virtually instant information gathering– Reign in collaborative traffic – avoid the deluge– Outreach to previously disconnected communities– Public Sector directory platforms on Facebook or

MySpace platforms


What are the Risks?

– Internal-facingOfficial Languages Act – finding the balance between speed and due diligenceInconsistent upkeep will foster disinterestIntegration within the workplaceSkewed participation (90%, 9%, 1%)

– External-facingClient processes must be consistent and transparentCommunities may inform our customers of deficienciesCitizens must monitor and participate in the discussionPermanent Record


Risk of Innovation at the Speed of Thought

Next generation’s social norms, sustained by rapid advancement in technologies have created a new expectation of open information,speed of government and mode of communication– New government constituents– New government workers

Decision making is transformed by collaborative and networked information at “point of time”

Pedigree of data and authoritative source of information is often unknown– Strategic misinformation– Excessive information– Privacy is a double standard


Recommendations

Create a vision and road map for technology-enabled solutions for improved optimization and value creationSolve secure accessibility and collaboration conundrum with innovation in technologies, policies, and partnerships Establish privacy, authentication and auditability for social network solutionsDesign social networking as an accelerator for workforce Transform government processes - from sequential to collaborative for real government efficiency


Questions? Live Meeting or AudioThom Rubel, Practice Director

[email protected]

Teresa Bozzelli, COO

[email protected]

Alison Brooks, Research Director

[email protected]

General Information: [email protected]

Slides will be posted within 24 hours and the URL will be sent to registered attendees.

Related Research:

Unified Communications in Canadian Government

Western Europe: Government Sector, IT Spending Forecast Update, 2007–2011

Government Insights Global 2008 Top 10 Predictions

Canadian Government 2008 Top 10 Predictions

06.12.08 Gov 2.0 · 1. Gov 2.0 Will Replace e-Gov in Citizen Interaction and Business Transactions...

Documents

Transcript of 06.12.08 Gov 2.0 · 1. Gov 2.0 Will Replace e-Gov in Citizen Interaction and Business Transactions...