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Development of quality management and its implementation in the European Statistical System

Q2010 European Conference on Quality in Official Statistics Teodora BrandmüllerEurostat, Unit E4 Regional Statistics and Geographic Information

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Experience …

Eurostat Luxembourg, Luxembourg DG of the European

Commission Approx. 900 posts Provide the EU high-quality

statistical information service.

 

Fact Institute Pecs, Hungary Private sector

Staff: 5 persons Provide high-quality

analysis on economic, social trends to its customers.

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Public and private

Eurostat 2001 ESS Quality Declaration

2005 European Statistics Code of Practice 15 principles

 

Fact Institute 2001 ISO 9001 certification 2002 Regional Quality Award –

(EFQM model) Applying the ESOMAR Code

of Marketing and Social Research Practice14 articles

Transparency Data protection and

privacy Publishing findings Responsibility

…

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Recent development of the Quality concept

1950s, 1960s it lead Japanese companies be prominent global economic players

Late 1970s experimentation with quality circles in the western World

1980s TQM is credited with restoring US’s economic competitiveness

1987 Malcolm Baldrige Quality Award 1988 the European Foundation for Quality Management

(EFQM) was created 1990s growing focus on customer service, particularly in

the service sector

Recent development of the Quality concept in the public sector 1980s criticism about the way public organization functioned 1990s New Public Management (NPM) - considering

beneficiaries of public services much like customers and conversely citizens as shareholders– Emphasis on the quality of public services

In 2000 Common Assessment Framework (CAF) was created inspired by the EFQM

Quality Conferences for European public administration European Conference on Quality in Official Statistics

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A new understanding of quality

Good management that has been codified in quality management systems may not support innovation

Best-Practice necessarily are derived from the past and are a way of looking at the world in the rear-view mirror

Quality shall be characterized by the ability to identify weak signals at an early stage and to build up capacities and innovation readiness

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Quality as a dynamic concept

13th conference on Quality and Service Sciences (2010): LearnAbility, InnovAbility and SustainAbility

5th QC for Public Administration in the EU (2008): Imagine, Evaluate and Learn– Imagine giving up the security of your routines– Evaluate in order to assess the results of your innovations– Learn in order to make improvements sustainable

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Case study: Producing statistics at NUTS 3 regional level

There is an increased need to analyse in detail various areas of the EU territory

For a flexible territorial analysis, it would be very helpful to collect a wide range of economic and social indicators at NUTS level 3

– The sample size often does not allow for accurate and reliable figures per NUTS-3 regions

– Introducing a new survey would be costly and increase the burden on respondents

– Data could be confidential

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How can we meet this new policy requirement? Imagine giving up the security of your routines Evaluate in order to assess the results Learn in order to make improvements

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Use the NUTS-3 data as building blocks Average regions with common characteristics “by

space” Aggregate NUTS-3 areas to various geometries Create disclosure rules to guarantee confidentiality

and reliability

Instead of conclusions…

Are there clear boundaries between private and public sectors? Are they diminishing?

Are there lessons to learn from other actors of the public administration? Are there analogies within the public sector?

Which trade-offs are compliant with the Code of Practice?

Within the Statistical Institute: Is there a “silo syndrome” or “stove pipes”? Shall we struggle against these?

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Thank you for your attention!

Teodora Brandmullerteodora.brandmueller@ec.europa.euEurostat Unit E4

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