05 SDT A1 posters ENG OPM · Service Design. Title: 05_SDT_A1_posters_ENG_OPM.indd Created Date:...
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WORK POSTER Blueprint You can use this poster for: STEP 2 DESIGNING THE NEW SERVICE A > Finding ideas together STEP 3 PROTOTYPING USER What does the customer do? TOUCHPOINTS What are the mo- ments and places the customer gets into direct contact with your service? MEANS AND PROCESSES What else is involved? SERVICE DIRECT CONTACT What do your staff actually do? BACK OFFICE What do your staff actually do? www.servicedesigntoolkit.org © Namahn and Yellow Window Service Design
Transcript of 05 SDT A1 posters ENG OPM · Service Design. Title: 05_SDT_A1_posters_ENG_OPM.indd Created Date:...
workposter Blueprint
You can use this poster for: step 2Designing the neW seRVice
A> Finding ideas together
step 3pROtOtYping
useR
What does the customer do?
tOuchpOints
What are the mo-ments and places the customer gets into direct contact with your service?
Means anD pROcesses
What else is involved?
seRVice
DIreCt CoNtACt
What do your staff actually do?
BACk oFFICe
What do your staff actually do?
inFORM use MaintainattRact attentiOn
suppORt
www.servicedesigntoolkit.org
© Namahn and Yellow Window Service Design
