MÖVENPICK HOTELS TO DEBUT IN MUSCAT

FIRST MIDDLE EAST RESORT TO FLY MGM FLAG

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8 APRIL 2017 ISSUE 387

Morocco to Become a Sustainable Tourism Leader

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TRAVEL TRADE PUBLICATIONS

8 APRIL 20172

MARKET UPDATE www.traveltradeweekly.travel

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Mary Kammitsi mary@traveltradeweekly.travel

JOURNALISTS Ellen Petty Maria Sabova

CONTRIBUTORS Panayiotis Karanicholas Anna Spyrou Dominique Christou

SALES & SALES SUPPORT Magda Christou

DESIGN & LAYOUTElena Stylianou

WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis

DIRECTORS Andreas Constantinides Mary Kammitsi

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Green Light for RAK Properties’ Dividends

Mohammed Al Qadi, CEO, RAK Properties, commented, “Through the hard work of our partners and the unwavering support of our stakeholders, we emerged from 2016 reporting posi-tive results. The company achieved revenues in excess of AED390 million (USD106 million) in 2016, a year-on-year increase of 5.98 percent […]. We also posted a consolidated net profit of

AED175 million (USD47.6 million), providing us with balanced financial leverage to march forward with our ongoing developments […].”

Airports Remained Healthy in 2015

Airports Council International has recently released Airport Key Performance Indicators for the 2015 financial year confirming six percent year-on-year growth of the industry’s global revenue, reaching the figure of USD151.8 bil-lion, despite the persistent economic uncertainty across the world’s markets.

With data from a sample of more than 800 commercial airports, the report revealed that the greatest boost to aeronautical revenues came from passenger charges which increased 8.6 percent over 2014, while landing charges experienced a modest gain of 3.4 percent. In other words, 56 percent of every dollar was generated from passenger-related charges as

compared to other aeronautical sources of income such as aircraft-related revenues.

RAK Properties annual general meeting 2016

RAK Properties has authorised the distribution of five percent cash dividends, following the approval of its business activities and financial position at its annual general meeting held on March 18 at Marjan Double Tree by Hilton in Ras Al Khaimah.

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WEEKLY NEWSwww.traveltradeweekly.travel

Kuwaiti Real Estate in Dubai Reached Ultimate High

I n 2016, the number of Kuwaiti investors in Dubai’s real estate market had increased, reaching 770 investors with the volume of their investments reaching AED2 billion (USD 544.5 million) according to Dubai Land Department.At the same time, many reports issued by specialised institutions forecast that the

real estate market in Dubai will maintain its growth this year. Infrastructure projects re-lated to Expo 2020, alongside other projects in the emirate will enhance the real estate market boost in the upcoming years, as anticipated by Cluttons.

International Property Show 2017, which ran from April 02 – 04, at the Dubai World Trade Centre, coincided with when Kuwaiti investors are said to be more demanding regarding realty investments

in Dubai in the form of villas, apartments and offices.

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Prioritising the Preservation of Cultural Heritage

A conference was recently held at The Louvre in Paris, marking the establishment of the International Alliance for the Protection of Heritage in Conflict Areas (ALIPH).

The workshop was attended by politicians as well as key representatives from the international cultural scene including Abu Dhabi Tourism & Culture Authority. In coor-dination with UNESCO, ALIPH aims to prevent heritage site destruction, fight the trafficking of stolen artefacts, and pay for restoration. In addition, it seeks to create a global network of storage and safeguarding sites.

During the event, world donors pledged more than USD75 million. Speaking at the con-ference, François Hollande, president, France, passionately called on more countries to con-tribute to the newly-created heritage alliance to surpass its ambitious USD100 million goal.

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8 APRIL 2017

Prepared exclusively for The Hotel Show Saudi Arabia, which took place in Jeddah on April 04 – 06, Euromoni-tor International’s Tourism Forecast report predicted a

40 percent rise in the number of Saudi domestic trips in the period 2015 – 2020.

Following the announcement of Saudi Vision 2030, the sector is said to have experienced an instant boost. Accord-ing to Nikola Kosutic, research manager, Euromonitor Interna-tional, Saudi Commission for Tourism and National Heritage is investing generously to boost domestic tourism by launching numerous new initiatives, such as Live Saudi Arabia to encour-age residents to visit historic locations; Leave No Trace to raise environmental awareness; photography events and competi-tions The Colours of Saudi Arabia Forum or a Tourism Call Centre to provide visitors with information.

Bright Future for Saudi Domestic Tourism

W orld Travel & Tourism Council (WTTC) Economic Impact Report 2017 has revealed that travel and tourism generated one in 10 of the world’s jobs

in 2016 as the sector grew 3.3 percent, outpacing the global economy for the sixth year in a row.

WTTC’s research, carried out in conjunction with Oxford Economics, investigated the economic impact of travel and tourism across 25 regions and in 185 countries.

According to the data, the industry generated USD7.6 trillion worldwide, which is 10.2 percent of global GDP when direct, indirect and induced impacts are taken into account, supporting a total of 292 million jobs in 2016.

Additionally, global visitor exports accounted for 6.6 per-cent of total world exports, and almost 30 percent of total world services exports.

Tourism and Travel Generated USD7.6 Trillion in 2016

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LeaderON MOROCCAN DAY OF SUSTAINABLE AND RESPONSIBLE TOURISM, MOROCCO WAS INVITED BY WORLD TOURISM ORGANIZATION (UNWTO) TO BECOME AN OFFICIAL PARTNER OF THE INTERNATIONAL YEAR OF SUSTAINABLE TOURISM.

M orocco is dedicated to the advancement and promotion of the first African Charter on Sustainable and Responsible Tourism, which was adopted in 2016, and is set to pave the way for the implementation

of sustainability and responsibility principles in the continent.

Taleb Rifai, secretary general, UNWTO, commented, “The commitment of Morocco with the tourism sector is remarkable, not only by joining the International Year of Sustainable Tourism for Development, but also by other gestures done in the past such as partnering with the UN-WTO in promoting more responsible practices and lead-ing the process of adoption of the African Charter.”

Morocco to Become a Sustainable Tourism

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WEEKLY NEWS www.traveltradeweekly.travel

On March 30 — 31, Sheikh Zayed Palace Museum hosted the annual My Heritage, My Responsi-bility series, aimed at upholding the UAE’s intangible heritage by safeguarding it and passing it on to the next generations.

The programme, organised by Abu Dhabi & Culture Authority, incorporated many aspects of local daily life including activities and demonstrations that highlighted traditional medicine, cuisine, and other Emirati lifestyle elements.

Among other customs, visitors had the opportunity to learn about Emirati fashion including de-tails on how the traditional attire is worn, as well as patterns, colours and how they are tailored for men and women. In addition, live cooking events highlighted the preparation of authentic dishes.

With the approaching Arabian Travel Market (ATM) on April 24 – 27 in Dubai, Kuwait is preparing to showcase its multi-billion

dollar tourism plan in line with its vision to welcome 440,000 annual visitors by 2024.

Compared to 270,000 arrivals in 2014, Kuwait ex-pects to achieve the target numbers through multiple governmental investment plans into tourism projects, including the foundation of a Supreme Commission for Tourism, and further USD1 billion promotional budget.

Simon Press, senior exhibition director, ATM, praised the government’s investment into infrastruc-ture, leisure and lifestyle developments, aimed at el-evating the country’s potential as a multifaceted desti-nation which is open for business in the long-term.

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According to a survey conducted by the Department of Tour-ism and Commerce Marketing, the number of tourists visiting Dubai increased 12 percent year-on-year during January and

February, bolstered by the growing number of travellers from China and Russia.

Arrivals from China increased 60 percent year-on-year to 157,000, while the number of Russian visitors rose 84 percent to 65,000 in the aforementioned months. From November, Chinese visitors have been able to obtain visa on arrival, while Russian tourists received the same privilege in February.

Both countries moved up in their rankings as key feeder markets for inbound tourism to Dubai with China entering the top four for the first time and Russia moving to just outside the top 10.

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Al Ain Celebrated UAE’s Intangible Heritage

Kuwait to Unveil Ambitious Tourism Plan

Dubai Sees Shift in Feeder Markets

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WEEKLY NEWS TECHNOLOGYwww.traveltradeweekly.travel

Authentic Experiences by Marriott International

With this initiative, the company enables its customers to choose more than 100,000 au-thentic experiences in 800 destinations through an online meta-search platform. Some of the most exciting opportunities include camel riding in Dubai, challenging retired

sumo wrestlers in Tokyo, and biking tours through Angkor Archaeological Park in Cambodia.Stephanie Linnartz, chief commercial officer, Marriott International, commented, “The addition

of PlacePass activities and tours beginning later this year reflects Marriott’s commitment to giving our guests a complete travel experience [...].”

In order to satisfy travellers seeking out memorable personalised experiences, Marriott International has recently invested in

PlacePass, a provider of travel technology solutions.

Ticket Price Lock Possible with FareKeep

The travel financial technology developer FLYR, backed by Am-adeus investment, has launched

FareKeep, a solution which allows trav-ellers to hold a specific fare and protect it from increase until booking.

Except for the advantage for trav-ellers, the feature presents the oppor-tunity for travel sellers to increase rev-enues as FLYR has identified that up to 30 percent of fare locks are converted into a booking.

As an early adopter of the solution, Tomeu Bennasar, CEO, Logitravel, com-mented, “Our goal is to bring value to our customers [...]. With FareKeep, we are able to offer more flexibility to trav-ellers and engage with them in new and different ways.” Ca

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Dubai Marina Welcomes Miami-Style Residences

Overlooking the Arabian Gulf, VIDA Residences Dubai Marina features one- to four-bed-room apartments with elegant interiors and spacious balconies. Inside and outside spaces merge to create a harmonious environment while lush vegetation comprises

an important aspect of the interior, referencing Miami’s tropical climate. Ahmad Al Matrooshi, managing director, Emaar Properties, commented, “With its focus on

the nautical heritage of Dubai Marina, the homes are ideally suited as first homes for long-stays or as a holiday home, thus appealing to both UAE-based and international investors.”

Emaar Properties has recently presented its collection of Miami-style residences at Dubai Marina.

First Middle East Resort to Fly MGM Flag

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wasl Hospitality and Leisure and MGM Hospitality have signed a definitive management agreement for the de-velopment and operation of a premier destination resort

in Dubai, marking the debut of MGM and Bellagio brands in the Mid-dle East.

The 10.5ha Jumeirah Beach development will feature a MGM hotel, MGM residences and a Bellagio address, creating an inte-grated resort boasting 1,000 rooms and 10 villas, occupying what is said to be the longest stretch of waterfront ever developed in the emirate. Expected to become a tourism and leisure destination, the resort will be complemented by more than 4.65ha of entertainment, dining and shopping outlets.

Hospitality Expansion at Ibn Battuta Mall

Nakheel has announced that the AED184.5 million (USD50.2 million) construction contract

for AVANI Ibn Battuta Mall Hotel has been appointed to Parkway Interna-tional Contracting for the building pro-ject.

The 375-key property is a part of the developer’s AED3 billion (USD816.8 million) expansion plan aiming to de-liver 5,300 rooms through 16 new hotels and serviced apartment com-plexes to Dubai. The 15-storey ad-dress, conveniently located next to the recently-opened link connecting the mall with Dubai metro, will feature an all-day restaurant, a pool, a gym and car park for 135 vehicles, contributing to the target of enlarging the retail hub into sprawling mixed-use community.

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Hilton Hotels & Resorts Arrives in Jordan

Hilton Hotels & Resorts announced the official opening of Hilton Dead Sea Resort & Spa on March 20, the first Hilton-branded address in Jordan.

The 285-key property offers direct beach access through two elevators that lead to a floating pool surrounded by a sun deck. Guestrooms boast views over the Dead Sea, as well as terraces and contemporary amenities, while the hotel boasts a 24-hour fitness centre, seven dining outlets and an executive lounge are available for guests.

The resort is also adjacent to King Hussein Bin Talal Con-vention Centre managed by Hilton, providing convenience for business travellers with 27 meeting rooms.

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A milestone in Mövenpick Hotels & Resorts’ Middle Eastern expansion was marked by signing the agreement with the Civil Service Employees Pension Fund to operate its

first property in Oman’s capital, Mövenpick Hotel & Apartments Al Azaiba Muscat.

The Ghala District address will boast 274 guestrooms and suites along with 50 serviced apartments. Guests can enjoy six dining outlets, a rooftop restaurant, a swimming pool, meeting and event space, a ballroom, a rooftop gym with spa, executive lounge and a residents’ lounge.

Andreas Mattmüller, chief operating officer, Middle East and Africa, Mövenpick Hotels & Resorts, enthused, “With Muscat un-dergoing rapid development […], the time is right to put the Mövenpick brand on the map in this important regional city.”

Mövenpick Hotels to Debut in Muscat

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Wyndham Garden Ajman to Debut at ATM

DAMAC Properties: 121 Contracts in Two Months

T he UAE’s first Wyndham Garden-branded address, Wynd-ham Garden Ajman Corniche, will be introduced at Arabian Travel Market (ATM) on 24 – 27 April, ahead of its opening

scheduled in the last quarter of this year.Exhibiting alongside Ramada Hotel & Suites Ajman and Rama-

da Beach Hotel Ajman, all owned by R Hotels, the anticipated four-star 179-key property will present its facilities and amenities such as executive lounge on the top floor with panoramic sea views, two restaurants, an outdoor swimming pool, gym and spa, sepa-rate health clubs for men and women, and a kids’ play area.

D AMAC Properties has revealed that in the first two months of the year, it awarded 121 construction, supplier

and consultancy contracts worth AED1.4 bil-lion (USD381 million).

The main contracts were for the provision of services at five Dubai-based projects, name-ly AKOYA Oxygen, DAMAC Hills, AYKON City as well as Avanti Tower and Merano Tower.

Mohammed Tahaineh, senior vice presi-dent, commercial, DAMAC Properties, said, “Working with established companies comes as part of our commitment to delivering the best value to our customers, while strengthen-ing the real estate offerings of Dubai through world-class designs, service and construction quality.”

Shurooq to Launch Spectacular Eco-Lodge

S harjah Investment and Develop-ment Authority (Shurooq) has pro-gressed with its eco-tourism hos-

pitality project Kalba Kingfisher Lodge, slated for completion by the end of June.

In line with its environmentally friend-ly tourism strategy, Shurooq partnered with Sharjah Environment and Protected Areas Authority to develop the five-star eco-lodge. The resort will feature 20 luxury tents with private swimming pools, an out-door yoga and wellness centre along with restaurants and outdoor recreational areas.

H.E. Marwan bin Jassim Al Sarkal, CEO, Shurooq, said, “[…] We understand that there are growing numbers of eco-tourists, and a shift in trends towards visitors who want to enjoy incredible natural surround-ings in a luxury environment.”A t Saudi Travel and Tourism Investment Market 2017, which took place

on March 26 – 30 in Riyadh, Elaf Group unveiled its hospitality offerings, in contribution to Saudi’s Vision 2030.

The company looks to strengthen its position across the region, following the country’s bold plans to boost tourism, particularly in the religious segment.

Ziyad Bin Mahfouz, CEO, Elaf Group, revealed that its latest properties in Mecca and Medina are highly popular amongst the growing number of visi-tors to the pilgrimage sites, thus generating positive year-on-year growth. While showcasing its addresses at the event the group also demostrated its ability to also cater to corporate customers and families looking to visit Jeddah.

Elaf Group Ready to Boost Tourism

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Etihad to Deploy A380 to Paris

A s a part of the carrier’s seasonal adjustments, the double-decker aircraft will enable the passengers travelling from the UAE to experience what is said to be the world’s first three-room suite on a commercial airliner, The Residence, featuring a living room,

bedroom and shower. Extra capacity will also offer more premium seats in the first apartments and business studios.

Peter Baumgartner, CEO, Etihad Airways, said, “Flying our flagship product to France with additional seat capacity helps fulfill growing demand and meet our guests’ expectations for even greater travel experience with unmatched luxury, comfort and service.”

Etihad Airways is to introduce an Airbus A380 on one of its twice-daily services to Paris Charles de Gaulle Airport, between July 01 – October 28.

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www.traveltradeweekly.travelWEEKLY NEWS AIR

Emirates announced the launch of a daily Airbus A380 service to Nice Cote d’Azur Airport, alongside its part-nership with Monacair, set to offer helicopter transfers

between Nice and Monaco.The itinerary will start on July 01, marking a capacity in-

crease of 44 percent on the route which is currently served with a Boeing 777-300ER. After Paris, Nice will become the carrier’s second destination in France to welcome the double-decker aircraft, further stimulating demand for travel to the region.

Emirates collaboration with Monacair will see the provi-sion of helicopter transfers between the Nice hub and Mona-co which will also include a limousine transfer from Monaco’s heliport to the travellers' final destination. The service will be complimentary to the airline’s first class passengers.

I n order to rapidly adjust its fares in response to market con-ditions, EGYPTAIR has implemented SITA’s Airfare Insight, a system that simplifies how airlines manage airfares.

The system, already used by 19 global airlines including British Airways and Emirates, has the capability to monitor, cal-culate and automate fares-setting and distribution. With the All in Fare functionality, Egypt’s national carrier can gain a true view of the market pricing including base price, taxes, fees and charges for each market.

Safwat Mosallam, CEO, EGYPTAIR HOLDING, commented, “In today’s competitive marketplace, pricing can change dra-matically in a matter of hours. For EGYPTAIR it is vital that we understand what is happening in the market so that we can respond with accurate and competitive fares.”

Emirates Enhances Links to Nice and Beyond

EGYPTAIR Introduced SITA’s Airfare Insight

As part of its efforts to provide the best possible services to its customers, Saudia Airlines has installed several self-service kiosks at King Khalid International Airport.

With this initiative, Saudi Arabia’s national carrier will help its customers save time, allowing them to purchase their tickets directly from the kiosks seven days a week. In addition, through self-service machines passengers will be able to make reservations, get tickets for ex-cess baggage, obtain boarding passes and select their preferred seat and meal.

The service has been applauded by customers since its first appearance at King Abdulaziz International Airport in Jeddah. The airline intends to establish similar self-service machines in more airports across the country in the near future.

Saudia Improves its Customer Services

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M eliá Hotels International has unveiled the new Palau de Congressos de Palma and its adjoining hotel, the Meliá Palma Bay.

Ahead of opening its doors on April 01, Gabriel Escarrer, CEO, Meliá Hotels International, noted that he expects to be one of the best convention centres in the Mediterranean, with the potential for the region to earn a place among the top 50 destinations for international congresses and conventions.

The group was chosen to manage the facilities in October 2016 and has since been preparing this key infrastructure for Palma de Mallorca which is forecast to gen-erate business and congress activity for the city.

M arriott International has announced the debut of Aloft brand in Mauritius with the signing of its first adaptive re-use project in Africa, Aloft Mauritius Port

Louis, slated to open in 2019.A nine-storey office building will transform into a 150-key

property promising to impress with urban-influenced design and energetic guest experience. Amidst features, such as a fit-ness centre, a rooftop bar, a pool and two meeting spaces, the brand will offer what is said to be the hospitality industry’s first truly keyless entry system.

“The signing of Aloft Mauritius Port Louis underscores the unstoppable momentum the brand has been garnering and our strategic commitment to grow in key destinations around the world,” said Alex Kyriakidis, president, Middle East and Af-rica, Marriott International.

A iming to redefine Indian hospitality, W Hotels Worldwide has recently an-nounced the opening of W Goa, its 50th

global property.Featuring 160 vibrant guestrooms, chalets

and villas with sea views, the new resort is situat-ed on Vagator Beach in northern Goa and draws inspiration from the city’s rich history. Other amenities include a spacious spa inspired by the great baths of Pompeii as well as a fine-dining restaurant serving popular local classics.

Anthony Ingham, global brand leader, W Hotels Worldwide, enthused, “As our first loca-tion in India, this highly anticipated debut from the W brand promises to be unlike any other hotel in India, combining the bold design and dynamic lifestyle programming that W is known for with a uniquely Goan-twist.”

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Marriott’s First Aloft Address in Mauritius

W Hotels Celebrated its Indian Debut

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C arlson Rezidor Hotel Group recently opened the doors of Radisson Blu Atria Bengaluru.

Designed with the modern traveller in mind, the property features 167 guestrooms and suites with modern amenities. Guests can indulge in four food and beverage outlets offering International and Indian authentic cuisine, along with in-vigorating drinks. The hotel also offers 1,250m² of flexible event space with six meet-ing rooms and two boardrooms, business class lounge, business centre, swimming pool, spa and fully-equipped fitness room.

“The opening of Radisson Blu Atria Bengaluru is a testament of our footprint in the region and a reflection of the unique brand identity that we bring to the city […],” said, Raj Rana, CEO, South Asia, Carlson Rezidor Hotel Group.

K impton Hotels & Restaurants has unveiled its first property in San Jose, at Museum Place, a mixed-

used project by Insight Realty Company, due to open in 2021.

The development, which will also ex-pand The Tech Museum of Innovation, is set to boast 300 residential units, restau-rants and retail outlets alongside the 173-key, four-star hotel.

Mike DeFrino, CEO, Kimpton Hotels & Restaurants, said, “With professional sports, a state-of-the-art entertainment and a burgeoning downtown, the Mu-seum Place project is the perfect venue for us to introduce our brand of heartfelt hospitality to the Silicon Valley.”

A fter signing an agreement with the Thai real estate company Habitat Group, Best Western International has announced its plans to bring its new luxury concept, BW Premier Collection

to Thailand.Featuring 195 apartment-style units, BluPhere Pattaya, a new-

build eight-storey project in Na Jomtien area, is expected to benefit from the hotelier’s global support network and loyalty programme.

Olivier Berrivin, managing director, international operations, Asia, Best Western International, commented, “BW Premier Collection is a great fit for Thailand. Designed for guests who crave individual-ity, character and local charm, this upscale concept is expanding into some of the world’s most sought-after destinations. We are delighted to bring BW Premier Collection to Asia with BluPhere Pattaya, and to continue our close relationship with the Habitat Group.”Re

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Radisson Blu Strengthened Indian Portfolio

Kimpton to Launch in San Jose

BW Premier Collection to Reach Thailand

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As part of its commitment to environmental sustainability and mission to become one of the leading activists in reducing paper waste, Sharjah Department of eGovernment (DeG) has dramatically decreased its reli-

ance on paper processes thanks to its implementation of Zajel, a correspondence electronic communication soft-ware.

Since adopting the technology in the fourth quarter of 2016, several of the emirate’s government departments have descriped the software as a significant way of cut-ting down on paperwork.

Following a series of workshops organised by DeG, which introduced the software to several government de-partments in Sharjah, the system has received exceptional feedback.

Emirates Aviation University organised a gathering of students and agents at the China International Education Exhibition Tour which recently took place in Beijing.

Some 300 universities from over 20 countries were said to have visited the exhibition to market their programmes to Chinese students seeking to continue their studies at international institutions.

This event aimed at fostering cooperation between higher education institutions and a broad spectrum of stakeholders in the area of education as well as provide information about studying abroad, support the development of channels for introducing quality inter-national education resources, and enable direct communications among the study abroad agents, foreign authorities and overseas higher education institutions.

Khalaf Ahmad Al Habtoor, founding chairman, Al Habtoor Group, has donated AED10 million (USD2.72 million) to a national fund for youth development, San-dooq Al Watan.

The initiative is in line with the UAE leadership’s vision of a sustainable fu-ture of its private sector, emphasising the professional preparation of the youth.

While inviting stakeholders to donate to the fund, Al Habtoor pointed out that the busi-nesses must work alongside the government to support projects that will sustain the de-velopment of the region, including the encouragement of the entrepreneurship of youth as a part of the Emiratisation strategy.

Sandooq Al Watan is a community initiative aimed at providing Emiratis with career advice through trainings, internships and general assistance.

Ramada Hotel & Suites Ajman has teamed up with ProntoResolved to facilitate the efficient handling of special requests and complaints through the service optimisa-tion software.

The system allows the hotel to streamline guest service issues and requirements electronically, pro-viding reports and tracking the proficiency of relevant staff response. Its paperless operation also adds to the property’s green conduct.

Franco Moline, president, ProntoResolved, com-mented on the partnership, “We are confident that this will be a fruitful partnership, and boost the prop-erty’s satisfaction ratings in various booking engines and review websites.”

Sharjah’s eGovernment Slash Paper

Waste Emirates Aviation University Promoted Educational

Opportunities

Al Habtoor Supports Youth

Ramada Ajman Innovates Guest Service

Emirates Stewardess

Second from the left, Franco Moline and Iftikhar Hamdani, general manager, Ramada Hotel & Suites Ajman

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TRAVEL TRADE WEEKLY: How was business in 2016? How does this com-pare to 2015?

HOSSAM KAMAL: The year 2016 was a very significant year for Salalah Ro-tana Resort as we reached new heights in terms of business. Generally, we witnessed a 20 percent increase in the number of guest arrivals compared to 2015 and recorded the highest occupancy year-to-date since commencing operations in 2014.

TRAVEL TRADE WEEKLY: What have been the main achievements of Sala-lah Rotana Resort since opening nearly three years ago?

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IN THE LEAD UP TO THE PROPERTY’S THIRD YEAR OF OPERATIONS, HOSSAM KAMAL, GENERAL MANAGER, SALALAH

ROTANA RESORT, DESCRIBES THE IMPACT IT HAS HAD ON THE LOCAL TOURISM

INDUSTRY.

TRAVEL TRADE WEEKLY: How has the resort contributed to tourism development in Salalah?

HOSSAM KAMAL: Salalah Rotana Re-sort has contributed to luxury hospital-ity offerings. As the largest standalone hotel, our aim is to serve the region by meeting the growing demand for high-quality accommodation as tour-ism continues to grow in Salalah. With key strategic partnership deals with tour operators in Europe, we opened new source markets from Slovakia, Po-land and maintained arrivals from Ger-many and Italy over the years.

Our presence here has also helped to drive Salalah’s growth as a destina-tion and have positioned ourselves as a landmark in setting the tone and standards of hospitality in Oman. Our objectives are in line to enhance the tourism industry by reinforcing the local supply chain and providing ad-ditional employment and training op-portunities.

On a corporate level, Rotana Hotel Management is not contributing to tourism development in only Salalah but the Sultanate of Oman at large, with the signing of five new hotels in Muscat, Sohar and Salalah. As a mat-ter of fact our first hotel in Muscat is scheduled to open this year.

TRAVEL TRADE WEEKLY: What does the future hold for Salalah Rotana Re-sort and the local tourism industry?

HOSSAM KAMAL: We see a very bright future for Salalah Rotana Re-sort operating in Salalah as the desti-nation has grown exponentially over the years. The arrival of more players into the market shows operators want to be a part of this success story. Local tourism has always been driven by the natural scenery, unspoilt beaches and the climate peculiar to Salalah within the region. The occurrence of the rains during the monsoon season locally Khareef, serves as an attractive feature for travellers from the GCC.

With regards to our target mar-kets, we welcomed a steady stream of visitors from European countries including Germany, Italy, Poland and Slovakia. The GCC also remains a key source market especially during the monsoon season.

HOSSAM KAMAL: We have grown from strength to strength the last three years albeit with challenges along the way. Maintaining the high-est standard of service quality has al-ways been on the top of our list and ensuring guests’ satisfaction. This is evident from the tremendous feed-back we keep receiving. In the same vein, this could not be accomplished without the efforts of our talented team. Operating such a big resort in an emerging destination is no easy feat and our colleagues showed com-mitment to our main objective of of-fering guests a truly treasured time.

TRAVEL TRADE WEEKLY: What do you do to stand out from the com-petition?

HOSSAM KAMAL: The hospitality industry is fast paced and dynamic. To keep up, it is important to evolve and enhance facilities. Over the past year, we introduced a new category of rooms called The Family Room rang-ing of family classic, family premium and family deluxe. The idea stemmed from the identification of clientele who visit our resort which is mostly families and in order to offer them value for money, we converted our al-ready spacious rooms to fit a family of two adults and two kids comfortably.

Similarly, we introduced the pre-mium concept which is an upscale holiday package which grants guests a premium stay at our five-star water-front resort with exclusive benefits. We carefully designed this targeting clientele seeking exclusivity, comfort and willing to pay more. Our package can be likened to the services of busi-ness class on a flight.

Over the years, we have amassed ac-colades including being named Oman’s Leading Beach Resort at the World Travel Awards for two consecutive years.

With more hotel chains coming into the city of Salalah, standing out is a priority to retain market share. We have achieved this by maintaining the high standard of service in our daily operations.

We offer the best of both worlds; a unique understanding of the culture combined with the collective exper-tise of our team. This means that our resort offers world-class service in-fused with traditional Omani hosptal-ity that is unique to the country.

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TRAVEL CHANNELSwww.traveltradeweekly.travel

Yellow Door Energy has recently announced its new investment plan in the energy services industry by financing the retrofit of Novotel Fujairah Hotel.

Based on the recommendations of Ecovis-Engineering, the retrofit is expected to Improve the hotel’s heating, ventilation and air conditioning system along with the implementation of a waste water recovery sys-tem. Novotel Fujairah is expected to save approximately 12 percent on its electricity bill and the project is forecast to be completed within the following months.

Jeremy Crane, CEO, Yellow Door Energy, commented, “Through projects like this, we are proving that industrial growth and development can go hand-in-hand with envi-ronmental care.”

Emirates marked International Day of Happiness with small surprises for its cus-tomers and employees, reiterating its commitment to supporting the UAE lead-ership’s efforts to acknowledge and celebrate happiness and entrench it as a lifestyle for its citizens and residents of the country.

Across its boarding gates at Terminal 3, the carrier served unsuspecting pas-sengers travelling from and transiting in Dubai with business class upgrades to their journeys.

H.H. Sheikh Ahmed bin Saeed Al Maktoum, CEO, Emirates and Emirates Group, said, “Happiness means different things to different people. Many find happiness in constantly challenging themselves to achieve new goals, learning new skills, or nurturing strong rela-tionships in their personal and professional lives.”

According to a survey conducted by Alamo Rent a Car, US workers are feeling more guilt than ever before about planning and taking their annual leave.

Around 50 percent of workers reported feeling vacation shamed or be-ing made to feel shame or guilt by co-workers for taking a holiday, a trend especially apparent amongst millenials. Also, the annual research indicated

that fewer than half of all workers are using all of their paid vacation days, compared with 60 percent in 2015 and 57 percent in 2016.

Commenting on the survey, Rob Connors, vice president, Alamo Rent a Car, noted, “This year’s survey suggests that American workers are putting a lot of pressure on them-selves in workplaces when it comes to planning and taking vacations, especially in vaca-tion shaming environments.”

Aiming to promote education and access to learn-ing and the wellbeing of children, Etihad Aviation Group (AEG) organised the fifth annual Walk for a Cause event.

Taking place in Umm Al Emarat Park, the fun walk was open to all female residents and children in the UAE. In addition to the walk participants had the opportunity to en-joy a live entertainment show and a bazaar.

Commenting on the event, Khaled Al Mehairbi, senior vice president, Abu Dhabi airport operations, Etihad Airways, not-ed, “As the UAE flag carrier, we are at the heart of the communi-ty, and we feel strongly about giving back to those in need.[…]. EAG has always been generous in supporting global education and so far more than 18,000 students have benefitted directly from the Walk for a Cause since its launch in 2013.”

Novotel Fujairah to Launch Energy

Saving Project

Emirates Delivered Smiles

Alamo Family Vacation Survey

Etihad Airways Supports Equality in Education

Novotel Fujairah Hotel

Walk for a Cause 2016

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WHO’S MOVED www.traveltradeweekly.travel

SHERIF MALAK has been ap-pointed as the director of busi-ness development at Khalidiya Palace Rayhann by Rotana in Abu Dhabi.With 10 years of experience in the hospitality industry, Malak will lead the property’s team and assist in expanding the ho-tel’s vision. He will be respon-sible for leading the develop-ment and implementation of a strategic sales plan.Prior to this, Malak rose amongst the ranks at Rotana, where most recently he served as assistant director of sales at the Abu Dhabi sales office.

CAMILLE SAADE has been appointed as general manag-er of Villa Rotana Dubai, bring-ing some 30 years of industry experience with him.No stranger to Rotana, Saade joins the property from Rihab Rotana, where he served as hotel manager. Furthermore, Saade has worked for inter-national hotel chains across the Middle East, including Sheraton Hotels & Resorts and Le Meridien. Saade will be commited to implemeting Ro-tana’s standards, and endeav-ours to ensure each guest has a treasured experience at the property.

PHILIPPE FRUGERE has been appointed as the general manager of Bayat Hotel by Cristal in Abha, ahead of its opening in June.Frugere began his career in Cannes back in 1977 and over the years has worked with top hotels in France, Switzerland, Algeria and the Philippines, with his inaugual general manager position at Hotel Campo Dell'oro. His first step into the Middle East region occurred in 2010 as the group general manager at Al Nahda Hotel in Oman. With more than four decades of professional experience in the hospitality industry Fru-gere has earned many awards and recognitions such as Best General Manager by World-wide Hospitality Awards while posted at Sun Hotels & Resorts Maldives.

SHERYL AQUIATAN has been named as the new assistant marketing manager at Millenni-um Airport Hotel Dubai where she will be responsible for up-coming marketing initiatives.After first beginning her ca-reer in the Philippines before relocating to the UAE in 2007, Aquiatan had gained more than 10 years of experience in the hospitality industry. She initially began at Ramada Hotel Bur Dubai before joining Millenni-um Plaza Hotel Dubai in 2011 as sales and marketing executive.Most recently, Aquiatan held the position of cluster assis-tant marketing communica-tions manager at Ramada Plaza Jumeirah Beach and Ramada Sharjah.

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Al Jawaher Reception and Convention Centre taught perfect table manners to 22 participants in Sharjah

Emirates SkyCargo flew some of the world’s top racehorses into the emirate for Dubai World Cup 2017

Sabre launched its 2017 Technology Day series in Saudi Arabia, providing an insight into top technology trends and

innovations impacting the travel industry

City Centre Rotana Doha turned off the lights for Earth Hour

Emaar Properties lit up the Burj Khalifa in celebration of Pakistan

Resolution DayEmirates entertained guests as the sponsor of

Dubai World Cup

8 APRIL 2017 19

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8 APRIL 201720

NEWS & EVENTS www.traveltradeweekly.travel

Sharjah Senior Golf Masters

Secured Winner

Bahrain Promoted Tourism at

Seatrade Cruise Global

The inaugural Sharjah Sen-ior Golf Masters, presented by Sharjah Investment and Development Authority,

concluded with South African golfer Chris Williams, claiming his first title in six years at the first hole of a sudden-death play-off against British golfer, Gary Marks.

The event was held at Sharjah Golf & Shooting Club, marking not just the first time a senior tour competition had been played on a nine-hole layout but also the inaugural event in the emirate.

Williams noted, “This region is a great Mecca for golf – people come from all over the world to play here. There are a lot of courses [...] and some great players have taken up residence in the area so there is no reason the Senior Tour can not go forward from here.”

In an attempt to further promote touristic attractions in the Gulf re-gion, Bahrain Tourism and Exhibition Authority (BTEA) participated in this

year’s Seatrade Cruise Global.Held on March 13 — 16 in Florida, the

event brought together every facet of the business including cruise lines, sup-pliers, travel agents and partners. During the show, BTEA unveiled its future plans to expand the country’s sea ports and at-tract more yachts and cruise ships.

Yousif Al Khan, director, tourism marketing and promotions, BTEA, com-mented on the event, “We aim to par-ticipate in international conferences and exhibitions to meet industry experts and increase the number of visitors coming to the country and further develop the industry and overall national economy.”

IMEX

Frankfurt, GermanyMay 16 – 18www.imex-frankfurt.comA one-stop shop for meetings, events and incentive travel programmes where more than 3,500 exhibitors are expected to showcase their offerings

ARABIAN TRAVEL MARKET

Dubai, UAEApril 24 – 27arabiantravelmarket.wtm.comOne of the leading international tourism events within the Middle East for inbound and outbound tourism professionals.

WORLD TRAVEL MARKET AFRICA

Cape TownApril 19 – 21 www.africa.wtm.comNearly 5,000 travel industry professionals are expected to attend one of the leading business-to-business exhibitions for the inbound and outbound Africa tourism market.

EVENTS