KBM North News Issue No 4 Aug - Oct 10

THE NEWSLETTER FOR KIER NORTH TYNESIDE AND KBM EAST DURHAM

Health and Safety Awards

Well done to Steve Doherty and

Terry Latimer who have both received

Health and Safety Awards for

outstanding contributions to Health

and Safety.

Steve improved Health and Safety on his

decent homes sites by providing a health

and safety file for each property.

Terry reduced the amount of waste going

from the Waste Segregation Facility to

Landfill.

Steve and Terry both received a £50 cheque (£25 from Kier North Tyneside and £25 from Kier Plant)

which was donated to the Kier nominated charity - North Tyneside Stars. The cheques were presented

by the construction Division Manager, Gary Pattinson.

If you would like to nominate someone for a Health and Safety award, please speak to your manager or

Health and Safety representative.

L-R Steve Docherty, Gary Pattinson, Terry Latimer

Celebrating Apprenticeship Success!

A huge congratulation all those apprentices that

have successfully completed their training and

served their time.

Back row: Conor Abraham (Joiner), Mark Rylatt

(Plasterer), Robert Ramsey (Plumber with Gas), Scott

Foster (Plumber with Gas), Front row: Neil Peverley,

Senior Operations Manager, Christopher Lowery

(Plumber), Matt Parker (Electrician), David Kitson

(Joiner).

Christopher Coates (Electrician), Sean Joyce

(Electrician) and Craig Scorfield (Pavior) also completed

their apprenticeships but were unavailable for the

photos.

THE NEWSLETTER FOR KIER NORTH TYNESIDE AND KBM EAST DURHAM

You Said - We Did

I hope you have all seen the ‘You Said – We Did’ feedback that has been produced on a

monthly basis.

This is feedback to questions and ideas that are put

into the suggestion boxes to aid two way

communication across the business.

Site based staff - Look out for your suggestion boxes

that will be coming to your site very soon.

Kier Ducklings!

From This….. To This!

You may or may not know that we had Ducks living with us at Kier North Tyneside until very recently!

A mother duck took a shine to our offices in Killingworth and chose the staff garden as a place to raise her 11

ducklings.

The ducklings hatched in June, and they were instantly popular with all staff on the site. During lunch breaks some

staff put their skills to good use and built the ducklings a pond and sheltered area. The IT department also set up a

webcam so we could keep an eye on them!

John Norton said: “The new additions to the Kier North Tyneside ‘family’ became firm favourites with the whole

team, with many people bringing in food to feed the brood. These are the first to make our garden their home and

we hope they return next year.”

Ginny Tapsfield from North Tyneside Stars

said: “Thank you so much for another

generous donation to our STARS fund. With

the money we will be able to continue to

provide fun activities for deaf youngsters and

their families in North Tyneside.”

THE NEWSLETTER FOR KIER NORTH TYNESIDE AND KBM EAST DURHAM

Core Briefing

By now you should all have received at least one

core briefing from your line manager.

As a result of the feedback sessions that were held in

May, KBM North Region decided to produce a monthly

business update that would be read out to all staff.

We hope you are finding these beneficial and informative.

If you have any questions or queries about anything

included in the core brief please feed this back through

your line manager at the time of the briefing or to

Gemma Sanderson at any time. Any questions and

queries will be responded to at the next briefing date.

Managers, please help support the core briefing process by delivering your briefing and returning feedback on time.

Customer Services

Training

After 224 hours of customer service

training throughout July, August and

September, we have finally completed the

programme.

461 people having completing it leaving 55

people to do this during October! Watch this

space to see if it has made a difference to the

customer service figures.

Miss Thompson from Chesters Avenue: “I

would like to thank Lucia Bell from the contact

centre for the excellent customer service she

has provided to me last week and today.”

Tenant from Feetham Avenue: “I’d like to

say a big thank you to Andrew Scott for the

grand job he did on my steps. I am really

happy with the work carried out and would

really recommend him.”

Ms Skipsey from Newlyn Crescent: “Can I

thank all workers that worked on our

property refitting kitchen and bathroom, all

workers have done a brilliant job. All

workers have been very pleasant and their

work has been to a high standard. We are

really happy with what has been done, the

work is still ongoing but I would like to take

this opportunity to thank your employees.

THE NEWSLETTER FOR KIER NORTH TYNESIDE AND KBM EAST DURHAM

Health and Safety Diploma

Well done to Mark Page, Jimmy Scott and

Iain Lapsley who have all achieved their

diploma in Occupational Health and Safety.

The course, which involved a year of study at

Newcastle College, covers a range of topics

including Occupational Health and Safety Law, the

Environment and communication and study skills

for Trade Union Representatives.

Pictured l-r, Mark Page, Jimmy Scott, Iain Lapsley.

Broadening your

Horizons

During the 4 weeks throughout July and

up to 13th August, everyone was given the

opportunity to apply for higher or further

education opportunities.

The following people were successful in

attracting support and/or sponsorship for their

course, Deb Bennett, Danny Riccalton, Mick

McDonald, Scott Mather, John Mason, James

Conroy and Vicky Gardiner.

Good Luck & best wishes for your studies.

Broadening your Horizons is an annual

opportunity to fall in line with college &

university start times. The next round of

applications will be opened in June 2011 until

August 2011 to all permanent staff and will be

promoted through the newsletter, core brief,

posters on site and across the Killingworth site.

Kier Plant

Well done to the guys in Kier Plant who

have just been awarded the British Standards

Institution ISO9001/2008 which is a quality

management standard.

This means they have achieved and implemented a

common sense, well documented business

management service. This will help to ensure

consistency in all working practices, including the

products and service they provide.