02 Resume - summarised - Jo Keown July 15

Curriculum Vitae Joanne M Keown

Senior Business Analyst & Project Manager

NAME: Joanne Keown

CONTACT DETAILS: Mobile: +61 402 697 351Home: +61 7 3886 3980Email: [email protected]

PROFESSIONAL ACHIEVEMENTS:MBA: Southern Cross University. Major in businessGraduate Certificate in Professional Accounting USQ – subject passesAccountancy Diploma/Certificate

PROFESSIONAL MEMBERSHIPS:International Institute of Business Analysts (IIBA) – member

ACCREDITATIONS:ABAP/SAP Query – Overview trainingIndustrial Award training – SunWaterCourse on Tridata (Treasury Whole of Govt. reporting)State Government Purchasing Accreditation, Level - 2Microsoft Access (Intermediate)Documenting a Quality System (ISO 9000 Series)Quality Assurance Auditor (DPI)

EDUCATIONAL ACHIEVEMENTS:School CertificateUniversity Entrance

PERSONAL STATEMENT

I bring with me a lifelong commitment to learning and personal development. I am a team player who values relationships, and to contribute and work collaboratively with Business, IT and accounting professionals. I embrace new challenges, push boundaries, and am passionate about Business Analysis and what this role can do for organisational improvement and competitiveness. Above all, I value integrity and ethics in business.

Joanne M Keown Curriculum Vitae of 17Ph: 0402 697 351

mailto:[email protected]

EMPLOYMENT SUMMARY

Organisation Role Projects PeriodQUU Snr BA & Project

LeadWarehouse & Inventory Project Initiatives – strategy & delivery.eBusiness (Internet) and Intranet & Collaboration development.

Oct - Now

Careers Australia

BA (with PM tasks)

Development of BA templates & standards.Greenfield development; Business Case, requirements, RFP, solution analysis.COTS: Business Case.ICT initiatives.

Feb – Aug 2014

NHVR BA CRM: ‘To-be’ Business Process maps (BPMN2). Work instructions.

Jan – Feb 2014

Virgin Australia BA Sabre (airline internet booking engine) software development projects. Full lifecycle SDLC, Web-based solution.

Apr – Dec 2013

QUT – Facilities Mngt

BA – Strategy Strategic analysis of campus vehicle parking facilities. Delivery of strategic recommendation paper.

Jan – Mar 13

RNA BA Business process maps & documentation for Ungerboek ERP.Requirements for Workforce Management solution.

Oct - Dec 2012

Terry White Management

Project Manager & BA

ICT: Infrastructure move & TEST refresh.MS Dynamics 2012: Manage post implementation bug fixes. Also, review of Merchandising solutionDevelopment of integration file from MS 2012.

May - Aug 2012

GoodStart Early Learning

Senior BA & Project Manager

Numerous ICT & infrastructure projects. CITRIX ZenApp implementation.Intranet Development (HR/PeopleSoft integration).Software developments for service delivery (CIT & QSV initiatives).Solution analysis for MindMapping software.Implementation of Connect software.

Nov 2011 - April 2012

Colorado Group Ltd

IS Business Analyst & Project Manager

Greenfield software development (BuyPlan), implementation & post implementation support.Business Process mapping & reengineering.ERP: RFP, Solution analysis.CRM implementation.eTailing/Customer Loyalty implementation.Requirement documents store rostering solution.Numerous Project Management tasks.

May 2008 - Oct 2011

Virgin Blue Airline Group

Oracle Business Process Review Leader (incl. PM)

Oracle Financials: Implementation of software upgrades.Business Process reengineering, system process.Develop policies & procedures.Integration project: TRAX to Oracle Financials.

Jan 2006 – May 2008

Dept of Emergency Services

BA Implementation of non-response tasks captures solution. Apr 2005 – Jan 2006

Anglican Church

BA, Consultant Strategic analysis of processes & staffing requirements. Provided a solutions paper.

Mar – Apr 2005

Ramu Sugar Ltd

Systems Accountant Manager

Accounting system analysis and stabilisation project.ERP replacement analysis.Business process reengineering & procedures.Implementation of SpectrumPlus, HR/Payroll.

Sep 2002 – Jan 2005

SunWater BA, Financial Accountant & Snr Project Officer

Implementation of SAP 4.5.Upgrade to SAP 4.6.SAP HR & Finance integration.Customer Information System (CIS).Evaluation of HR functions.Financial Statements.Business process reengineering.

Mar 1997 – Sep 2002

Dept of Natural Resources

Operational Review

Internal Review of grants and subsidies. Mar 1997 – Sep 2002


SIGNIFICANT SKILLS SUMMARY

This section provides an overview of major skills and experience gained throughout my working career, but doesn’t include skills gained from completing the MBA. The below is designed to be read in conjunction with the “Statement of Achievements” section.

BUSINESS STRATEGIC FOCUSThis is the provision of high-level strategic advice by analysing organisational strategic goals, examining existing business strategy, engaging in stakeholder consultation, analysing shortfalls and benefits, and pulling extensive and disparate information together to develop a comprehensive management report containing option/s for a new business strategic focus.

BUSINESS ANALYST SKILLS Wide industry experience: Demonstrating my flexibility and ability to rapidly acquire industry nuances. COTS: Major ERP’s such as SAP, MS Dynamics 2012, Oracle Financials, Accpac, Ungerboeck, CRM &

helpdesk, Payroll, HR, MindMapping and rostering systems. Also Sabre web (Virgin Airlines booking system). Software Development Projects: Large and complex Greenfield developments including critical business-wide

applications spanning 2+ years, involving up to 3 programmers. Integration pieces and web application developments. Sabre Web developments. Greenfield development for Skills Passport (Careers Australia). Website Internet & Intranet development.

Requirements Gathering and Documentation: Extensive experience with gathering organisational CSFs, and business, functional and technical requirements. Documenting ‘as is’ and ‘to be’ business processes and reengineering processes, writing specifications and Request for Proposals (RFP/RFO/RFI), Gap analysis, business cases. Use Cases and User Stories. Design and configure user interfaces, primarily in CRM.

Solution & Vendor Analysis: Develop RFP documents, manage tender process, analyse solutions, make recommendations and develop business cases (including ROI).

Organisation & Project Risk: Develop Risk and Issues registers, mitigation strategies and monitoring processes.

Benefits Realisation: Developing solutions that deliver tangible benefits to organisations. Change Management, Testing and Training: Develop Strategies for addressing organisational change

management issues, incorporating testing and training strategies, documentation and conducting. Interpersonal Skills: Ability to develop lasting relationships with individuals across all areas of the business and

across all levels of the organisation. Ability to leverage these relationships. Other BA Skills: Run workshops (including virtual workshops via video conferencing), discussion groups and

meetings. Work with programmers & vendors in interpreting & applying business and functional requirements, developing solutions, traceability & Gaps analysis, business process improvement/reengineering, UAT, project sign-off & implementation.

Methodologies: Agile, waterfall, SDLC. BABOK and BABOK Agile. BPMN2.

PROJECT MANAGEMENT SKILLS Stakeholder & Vendor Management: Manage external and internal stakeholders, including vendors. Complex Projects: Manage projects involving multiple vendors of integrated solutions, as well as managing

development projects including multiple programmers (up to 6), business and other stakeholders, complex and conflicting needs.

Multiple Projects & Technologies: Manage multiple projects (up to 9) where resources are shared and there are multiple technologies involved (eg. Infrastructure, databases, applications, Citrix, hardware, Web developments etc.). Juggling resources and priorities to ensure a timely and quality solution delivery.

Reporting: Steering committee reports – business stakeholders, SMT and CEO. Project Sizes: $50,000 to $3,000,000 Methodologies: Prince2, Agile and PMBOK.

SOFTWARE SKILLS Microsoft stable: Visio, Project, Access, Word, Excel, PowerPoint, SharePoint. ERPs: SAP, Oracle Financials, Ungerboeck, Accpac, MS Dynamics AX 2012 + others. Other Packages: Sabre, Request Tracker (RT), Kronos, SpectrumPlus, Retek, POS software, TRAX. Technologies & Applications used on Projects: .NET, SQL, HTML, Perl, VB, Oracle, Citrix XenApp, QikKids,

PeopleSoft, BI databases and Broker plug-ins. Sitecore Internet platform, V7.1.

ACCOUNTING & AUDITING SKILLS Financial Controller: Accounting tasks, year-end reports, reporting, taxation, cash flow, budgets; AR, AP, GL. Audit: Compliance audits and Quality Assurance audits (ISO 9000 series). Reports: Develop analysis and mining reports using MS Access and Excel


STATEMENT OF ACHIEVEMENTS

QUU: Senior Business Analyst (IT), & Warehouse & Inventory Project Lead

Major Achievements:

Warehouse & Inventory Project Lead

Develop strategies & delivery of improvement initiatives for business lead projects around Warehouse & Inventory.

eBusiness (Internet Development)

Requirements gathering for eBusiness improvement initiatives identified by the business and CEO to improve and enhance customer engagement. User Stories & Use Cases for Website development, integration & customer engagement.

Intranet & Collaboration project

Requirements gathering, Use Case and User Story documentation, for Intranet platform refresh (Sitecore, 7.1), Collaboration tools and Integrations to EDRMS.

Careers Australia: Business Analyst & Project Manager

Major Achievements:

BA methodologies: Develop Business Analysis methodologies, standards and templates, and embed as practices into Careers Australia.

ICT deliveries Working with ICT specialists; I undertook the Project Management and BA delivery for IT and business-critical initiatives such as;

IT Infrastructure upgrades on campuses and office locations. Network and DR redesign for vendor outsourcing.

Greenfield Software development (Skills Passport)

Greenfield software development project for the Skills Passport that will be the ‘enabling’ tool for a new business initiative for Careers Australia.

Working with SME’s such as; CFO, Executive General Manager, Industry at Careers Australia and Manager B2B, vendor ICT; the following tasks were performed;

Business Case development. Business Requirements and business process design (User stories, Use

Cases, BPMN2, timelines & other mapping techniques). Developed RFP documentation (closed tender to 7 vendors). Managed RFP process. Functional specification documentation. Overall project management.

COTS evaluation (Student Placements)

COTS software evaluation project (Student Placement solution):Working with SME’s such as: Executive for Nursing; plus education & vocational placements staff in areas such as Trades, Nursing, & Counselling & Community Services.

Business requirements & issues gathered from multiple business units. Business process models; ‘As-is’. Business case development.

CRM/CASIS Integration

CASIS (Careers Australia Student Information System) integrations with Blackboard LMS. CASIS is built on Force.com


Project Sizes: Skills Passport: Greenfield software development project; approx. $500K. Student Placements COTS: SaaS approx. $100K/year External vendors: Cloud Sherpas, Strategenics, CareerOne, IMSX, Conform Cloud, ABSC, Cage Risk

Mgt.

National Heavy Vehicle Regulator (NHVR): Business Analyst.

Major Achievements:Business Process, WI’s & templates

Working with senior NHVR managers and business SME’s: Prepare artefacts for the Customer Management System (Sugar CRM)

including Work Instructions, BPMN business processes (‘to-be’), Form and permit templates, and cross referencing operational procedures; for technical Go Live on the 10th February, 2014.

Virgin Australia: Business Analyst

Major Achievements:Sabre software development

This was phase Ii of the Sabre Sonic Web (SSW) project. This phase was the development/implementation of functionality enhancements that were missing from the Sabre platform.

Where Sabre had already developed the solution, the requirements gathering was for a software Implementation, however, where the solution had NOT been developed then a requirement gathering was for software Development. These web initiatives had four aspects:

1. To gather business requirements and document. 2. Design future business processes (using BPMN2).3. Develop wireframes and mock-ups.4. Develop the Functional Specification (FSD) based on functionalities actually

delivered.5. Traceability and Gaps analysis.6. Assessing risk and managing Unit & regression testing for implementation ( in

conjunction with NIIT offshore testing team).7. Working with business numerous stakeholders in addressing change

management issues and developing strategies and processes.

Working with business SME’s from across the Virgin business, as well as Sabre PM’s, BA’s developers and testers that are located across the globe; I delivered the following: Online Gift Voucher redemption. Interline Branded Fares. Multi-city bookings online (incorporating branded fare shopping). Dynamic Currency Conversion online.

QUT (Queensland University of Technology): Business Analyst (Strategy)

Major Achievements:This project was a strategic analysis of the future direction of Vehicle Parking facilities at both QUT


campuses (Gardens Point and Kelvin Grove). Broadly, this involved: Gathering data form External Scanning;

~ Graph and analyse benchmarking statistics.~ Gather information on policies and practices from other ‘compatible’ universities. ~ Review outsourcing companies and opportunities.

Gathering data from Internal scanning:~ Review QUT’s Blueprint (Strategic Plan) and develop Critical Success Factors applicable to

Parking Services Unit. This formed the main framework for operational strategies and recommendations.

~ Review and analyse staff survey responses.~ Elicit feedback from staff members and students. Review & analyse responses.

o Discussions with senior university officers, faculty heads, Internal Audit, student guild, and teachers.

~ Elicit other stakeholder feedback from senior management including the Chancellor.~ Analyse current processes, develop workflows (‘as-is’ diagrams).

Develop business model and ‘to-be’ processes. Collate large amounts of disparate information to form recommendations that are justifiable and

based on sound foundations.Develop and present a comprehensive management report identifying opportunities, process improvements, benchmarking and best practices, and justified recommendation.

RNA (Royal National Association): Business Analyst.

Major Achievements:Ungerboeck Implementation project

Project scope; Implement the Finance component of the Ungerboeck application (including GL, purchasing, work orders, event & exhibition planning and management). To date, my role has been to: Develop the ‘To Be’ diagrams for the financials and other business

integrations; and Structure the documentation such that procedures and training

material can be easily generated.Workforce Management project

Project scope; to identify and analyse solutions for Time & Attendance, Rostering, HR and Payroll. To date, my role has been to: Develop strategies for eliciting and capturing business and functional

requirements. Run workshops with managers and multiple business SME’s to

capture requirements, business drivers and business improvement opportunities.

Document ‘To Be’ diagrams and business/functional requirements into an RFI document.

Software: Ungerboeck: V 19 & 20

TERRY WHITE MANAGEMENT: Business Analyst & Project Manager

Major Achievements:Infrastructure Move (Project Management & BA):

Move the Microsoft Dynamics AX 2012 Finance system and the Solochain warehouse management system, from RackSpace in Hong Kong to Brennan in Brisbane; This move required the technical services of three external vendors1, plus internal IT resources. My role, as PM & BA, was to:

Develop the move specification document that including the task/run sheet, architecture map, rollback strategies, and communications schedule.


Manage the ‘move’ discussions between multiple external vendors and internal IT resources.Manage testing and communications.Manage tasks, resources and budget.

Total project budget (move only): $10kTEST System Refresh(Project Management & BA):

Refreshing MS Dynamics and Solochain TEST databases incorporating an underlying strategy of bringing this capability in-house for future updates. Working with IT professionals; Develop specification and tasks schedule to coordinate multiple and

geographically dispersed vendors1. Schedule training to up-skill in-house technologist, including

procedures.Microsoft Dynamics AX – 2012 and SoloChain Implementation – Post Go Live maintenance phase

Working with 2 Dynamics vendors plus SoloChain vendor, my role during the post implementation phase was to:

Manage bug and issues logs, and facilitate resolution.Manage Change Requests and Statement of Works, testing and implementation.Manage post Go Live budget and reporting to business stakeholders and Executive Steering Committee.

AppCat Extract File(BA role)

Manage development of integration piece: AppCat product extract file from AX 2012 and MinfossImport Databases, to auto-email to FRED for upload. Working with multiple IT professionals, I delivered the following; Develop specification and manage development with FLOW Software. Test file for accuracy and completeness. Develop workflows and procedure documents.

Microsoft Dynamics AX 2012 – Merchandising – Solution Design phase

Manage review of the solution design documents (approx. 600 pages) for the merchandising piece of the Microsoft Dynamics AX 2012 implementation project.Total project budget: Approx. $2M.

1: Vendors: MS AX Dynamics 2012: FRED for the Merchandising solution and subcontracted Transform Solutions

for the Financials. SoloChain, warehouse management system: Sologlobe Inc., Montreal, Canada. FLOW Software Australia: Development of the AppCat extract file from AX and MinfossImport

databases, for auto-email to FRED.

GOODSTART EARLY LEARNING: Senior Business Analyst & Project manager

GoodStart has approximately 700 centres and 15,000 employees Australia wide.

Major Achievements:Applications Relocation Project

As a part of the Business Renewal initiative, business-critical applications were being moved off site to a new data centre. My role in the execution of this initiative was;

Map the relationships between old hardware and new hardware.Develop template for system migration (specification) including tasks, contacts, testing and rollback strategies etc.Develop the test policy for technology owners to apply as a standard.Ensure move specification documents were complete.Ensure testing is complete.Assist business owners understand the implications of each application move.Manage timelines, tasks and resources.Manage the change process (forms, communications etc.).Manage implementation of CommVault backup.


Major applications included: PeopleSoft (Fin & Payroll), Kronos, BearCare (QK), Intranet applications & content management system. SME’s included multiple IT professionals, finance and other business SME’s.Total project budget: $2.5 - $3M

Citrix XenApp pilot Also part of the Business Renewal initiative, this solution is centric to the early learning centres to provide performance improvements. My role was:

Develop training documentation & processes for Centre Directors.Develop installation procedures for Citrix Receiver onto centre machines.Develop the Centre pilot list and manage.Develop test scripts.Work with Data3 and internal technicians in installing, testing, and documenting and trouble-shooting issues.

SME’s included internal IT infrastructure staff, external vendor (Data3) technologists, and Centre managers and staff.Total project budget: $1.3M

WAN Routers in centres

A Business Renewal Initiative – to install Cisco routers with 3G failover capabilities & Wi-Fi for all centres Australia-wide. My role: Manage pilot installations and testing. Project manage timelines, resources, issues and communications Develop RFP for 3rd party installers with Australia-wide reach.SME’s included internal IT hardware/SOE technologists & Centre managers.Development partner: Logicalis.Total project budget: $0.8M plus rollout resources approx. $350,000.

PC Replacements in Centres

A Business Renewal Initiative – Centre PC’s were 5+ years old and overdue for replacement. My role: Develop & monitor timelines for SOE image & centre rollouts. Coordinate rollout with Citrix & router initiatives.

CIT application (Critical

Incident Team) and QSV (Quality Support Visits) software application development

Both the CIT & QSV were development projects aimed at improving the quality of services at the centres and strategic alignment to emerging Government regulations. My role:

Manage testing and pilots, and problem resolution.Project management.

SME’s included internal education program specialists and IT developer.Intranet software Development: HR Phase II

Facilitate improvements to the capture of HR information (staff qualifications) for integration into PeopleSoft. Working with HR and IT professionals, I delivered the following:

Design future Business Process models to a level of detail where they represented the functional specification.Manage project solution development.

To get this project moving quickly, I applied a ‘light’ documentation principle.

MindMapping Software MindMapping software was identified as a business critical tool to assist the Manager – Projects (SME): Gather business requirements. Identify potential product solutions and suppliers. Develop an RFP for each supplier & solution. Analyse vendor responses & graph. Negotiate contract & supply.

CEO Forum Along with the ICT Manager and representatives from other Early Learning institutions; participated in the ‘CEO early learning industry forum’.

Positions Project (PM role)

This project is to establish a position structure in PeopleSoft to better manage organisational structure, hiring & approvals. My role: Facilitate meetings between the PeopleSoft expert and HR expert.


Connect software Connect is a software developed by Skoop to provide centres with the ability to drive their marketing & printing needs. My role was to manage the GoodStart data feeds for the Skoop development team to utilise in the Connect System: Manage project requirements, resources & timelines.SME’s included external vendors, internal IT developers, marketing experts.

Project Sizes:Projects ranged from smaller developments of $300,000 to large infrastructure projects to $3M.

Software:PeopleSoft: Financials & Payroll.Kronos.Qikkids (aka BearCare)MindMapper: Including GS requested enhancements (JAD with Essential Mind Mapping).

Other technologies:CommVault backup; SCOM; PKI/UAG; Single Sign On (SSO)Citrix – XenApp V12 & 13.

RNA (Royal National Association): Business Analyst.

Major Achievements:Ungerboeck Implementation project

Project scope; Implement the Finance component of the Ungerboeck application (including GL, purchasing, work orders, event & exhibition planning and management). To date, my role has been to: Develop the ‘To Be’ diagrams for the financials and other business

integrations; and Structure the documentation such that procedures and training

material can be easily generated.Workforce Management project

Project scope; to identify and analyse solutions for Time & Attendance, Rostering, HR and Payroll. To date, my role has been to: Develop strategies for eliciting and capturing business and functional

requirements. Run workshops with managers and multiple business SME’s to

capture requirements, business drivers and business improvement opportunities.

Document ‘To Be’ diagrams and business/functional requirements into an RFI document.

Software: Ungerboeck: V 19 & 20


COLORADO GROUP (AKA FUSION RETAIL BRANDS): IS Business Analyst & Project Manager

Major Achievements:Software Development Project – Range Planning

The Range Planning suite of tools was made up of 5 individual software development pieces. Working with SME’s from across the business, senior managers, BA’s and multiple IT developers, I performed the following: Managed the whole Range Planning project including resources and

deliverables. Managed the UAT and change management within the Range Planning

project. Gathered user requirements and documented these. Communicate

requirements to programmers for development. Managed first line support following implementation – including

documenting and prioritising bug fixes and change requests. Manage the Change Management process with users;

- Through UAT & training strategies. Develop UAT scripts and training documentation;

- Conduct training.Total project budget: Approx. $2M over 2+ years.Methodologies: A mix of Waterfall, Agile, RAD and JAD.

BPR – Existing operations

Gather business process information from SME’s from numerous areas of the business; For the development of new business-critical applications; Develop and document user procedures & business processes. Document business processes for the Finance team (as input to

development of a Finance Management Software evaluation).Software Implementation Project

ERP- Financial Management System evaluation

Review of Financial Management Systems to replace the MacCB (AS400) system. As Project Manager & Business Analyst I was responsible for; Assisting Finance with documenting as-is processes, critical success factors

& requirements for a replacement FMS. Manage the process to hire a System Assessment partner. This involved;

- Identifying potential candidates; - Developing candidate assessment criteria and interview questions; - Conducting interviews and ranking results.

Document high-level system requirements and critical success factors for the first-pass vendor analysis.

Develop the RFP (Request for Proposal – system & business requirements document) incorporating critical business and technical requirements.

Develop vendor evaluation requirements; evaluation criteria, weightings,


score model. Brief the evaluation team on documenting the criteria and evaluation scoring.

Develop vendor demonstration scripts. Manage communications with vendors, and scheduling of demonstrations. Manage project timelines and progress reporting to senior management.Total project budget approx.: $500,000.

Customer Loyalty and eTailing Project

The introduction of the Fusion card and the customer loyalty program. My role as BA was: Assist Marketing team with developing digital customer communication

strategies. Develop procedures for communication emails with customers. Send promotional emails to customers (to perfect processes). Some HTML programming to perfect email quality.

Specification & Analysis project - Store Roster & Wage Planner development

Gather business requirements for developing/purchasing a Store Roster & Wage Planning Tool.

Write technical development specification including mock-ups & detailed user Interface, controls and testing and implementation.

Project was shelved due to receivership.

Project Management tasks

Below is a summary of project management tasks undertaken as a part of my BA position with Colorado: Gain and manage stakeholder engagement. Monitor and control project status (using Visio and MS Project). Run weekly project status meetings. Document issues and risks, resolutions and mitigation strategies. Report on project progress and any issues to senior management.

Escalate issues to business stakeholders if required. Assist programmers with priorities and interpreting specifications. Schedule software review workshops. Manage other communications (eg. external vendors). Schedule and run UAT and training. Manage post GoLive warranty & enhancements.

ecommerce & Web Store Implementation; Customer Services Change ManagementHelpdesk/CRM software

Marketing/Loyalty Initiatives: Customer mass emails;Develop processes for sending customer-marketing emails using a Web-based application.

Change Management: Guide the Customer Services Team with the WebStore launch;

Develop processes, workflows and training documents.Implement Request Tracker (RT) software for logging customer queries.Develop email response templates.

Specifications & Analysis -Audit, Cycle Counts

Gather requirements from the Internal Audit team and KPMG on cycle counts for store stock.

Write the development specification, including mock-ups & detailed user interface, controls and testing and implementation.

Cost estimate of development.Software Development Project – Gift Card Reconciliation S/Ware

Analyse existing problems with the reconciliation process & data integrity through intelligence gathering and data analysis.

Assist developer with re-designing the reconciliation tool. Manage update of technical specifications.

Methodologies Applied:Waterfall, Agile, RAD, JAD, SDLC, Prince II

Project Sizes:Projects ranged from smaller developments and implementations of up to $500,000, to larger development


projects of around $2,000,000.

Software:Retek: Retail software RMS 10 – stock, orders and sales management.Request Tracker (RT): Version 3.8.7Windows7: Microsoft Office Professional 2007 including Visio, Project and Access. Excel 2010.


VIRGIN AUSTRALIA: Oracle Business Process Review Leader (BA & Project Management)

Major Achievements:Solution Engineering Develop & implement new costs capture methodology for new aircraft

type, the Embraer, used by TRAX, interfaced system, TRAX.Policy & Procedures Update purchasing policies (for Oracle & controls). Guide and assist

finance with developing procedures. Facilitate publishing on the Intranet.System & Process Improvements

Gather and document Business Requirements for Debtors Management System.

Work with business on resolving Oracle system problems and other improvement suggestions.

HR/Payroll project: New functionality implementation involving changes to Approval Delegations, Legal Entities (including rationalisation of payroll elements & leave types), inclusion of NZ payroll and splitting out of VAustralia payroll into it’s own Legal entities.

BPR – Existing operations

Map Oracle functionality with business applications. Develop workflows, identify improvement opportunities, Strategise and communicate improvements & management implementation.

BPR - Compliance Assess readiness for audit. Identify any control issues, process documentation, system and training issues (including controls & user access).

BPR – Future Operations

Identification of future business strategies and implement any new functionalities, including the Oracle Alerts functionality.

Project Management tasks

Below is a summary of project management tasks undertaken as a part of my BA position with Virgin Blue. PM was primarily undertaken as a part of testing and implementing RUP’s for Oracle and changes to interfaces (eg. TRAX): Gain and manage stakeholder engagement. Monitor and control project status. Document issues and risks, resolutions and mitigation strategies. Report on project progress and any issues to management. Assist programmers (based in India) with priorities and interpreting

specifications. Manage communications with external software developers. Schedule & conduct UAT Manage post GoLive maintenance.

Software:

Oracle Financials: Version 11i: Integrated Modules Include:HR, Payroll, AR, AP, Inventory module, Requisitions & Purchase Orders (including iProcurement and iExpenses), Workflow, Assets, Cash Management and GL.

TRAX database: Software used for aircraft maintenance and parts ordering and inventory. Specific to meet CASA requirements.


RAMU SUGAR LTD: Systems Accountant Manager

The primary purpose of the Systems Accountant Manager position is to play a leading role in the review, design, implementation and maintenance of accounting and business systems, and improvements to business processes.

Major Achievements:

System Stability and Improved System Utilisation:The Accpac database was not functioning optimally and had been producing erroneous transactions. On joining RSL my priorities were to:

Stabilise the existing database

I stabilised the database by reducing down-time and errors, and re-instituting faith in the integrity of the system.

Improve system utilisation/ process automation

Optimise current usage of the system by analysing business practices, computerising manual processes and utilising existing functionalities more effectively. Make strategic recommendations to senior and line managers.

Assist the finance with redesigning the chart of accounts and costing model development to facilitate better business control through improved accounting practices.

Ensure upgrades and regular system maintenance is performed.Develop controls to prevent theft, fraud and error

Analyse use access profiles to ensure privileges were appropriate for their job and that segregation of duties existed.

Develop system governance policies (eg. access privileges groups, application policies and forms, basic training etc.)

Strategic Business Analysis:

Software solutions for the whole business cycle

Ramu Sugar is poised for business expansion, both broadening its product scope and increasing the size of existing products. The Board of Directors identified the need for a software solution that would integrate data across a broad set of products and through the whole business cycle (eg. from agronomy through to milling, packaging & sales). My role was to project manage the business analysis, product identification, business process reengineering, make recommendations to senior management and final implementation. My major achievements were: Implementation of the HR/Payroll software (SpectrumPlus). Broad business needs analysis. Made strategic recommendations to senior management.

Redesign business processes and procedures

Analyse existing processes and procedures in Financial Accounting, Management Accounting, Stores and Purchasing, and Human Resources.

Redesign/reengineer business processes and procedures. Implement software solutions where this can provide process

improvement.

Project Management (Team membership: 7):

HR/Payroll Implementation Role: Project Manager.Project Structure: Functional/Matrix

Internet/Intranet development & implementation

Role: Project Manager.Project Structure: Functional

Whole-of-Ramu Sugar software solution development

Role: Project Manager:Project Structure: Functional/Matrix

Internal Audit Roles:


Payroll & Petty Cash system

Conduct an audit of the payroll and petty cash systems in response to concerns of possible fraudulent and theft activities. Identified control weaknesses in business processes and system. Recommended remedial actions and implemented change to software set-up and updated upgrades and patches.

Software:

Accpac SBT: Version 7.1: Integrated Modules Include:Payroll, AR, AP, Inventory Control, Purchase Orders, Sales Orders, Assets, Bank Rec, and GL.

SpectrumPlus (Payforce National)

Ramu Sugar Ltd – Company Profile:

Ramu is a diverse multinational company with business interests in the following areas: Full sugar business chain: Agronomy, planting, harvesting & transport, milling, packaging, sales and

distribution. Molasses and Ethanol production. Three substantial beef ranches. Cattle live exported overseas plus an abattoir.


SUNWATER: Business Analyst, Senior Project Officer & Financial Accountant

Major Achievements:

Software Implementations:

SAP 4.6 Upgrade Project (HR module)

Redesigning access profiles. Developing Test Scenarios Coordinating testing throughout Queensland Developing training material and updating HR procedures.

SAP 4.5 Finance module implementation

As the HR representative I was responsible for ensuring that all industrial award and HR policies were correctly represented during the design phase of the implementation. Following the design phase I conducted user acceptance testing, developed the transition procedures and, developed and delivered training to users.

SAP (v3.1) HR & Finance Integration Implementation Project

As Business Analyst my responsibilities included: Development of communication and training strategy paper. Write and deliver progress reports for all SunWater staff. Help facilitate discussion groups with stakeholders in SunWater. Develop and conduct user acceptance testing. Develop and deliver training to users and management, inclusive of

an overview into Activity Based Costing methodologies. Maintain the project QA documentation. Develop administration processes and procedures.

Customer Information System

CIS (Customer Information System) is a Prophecy/Basis software package used for utilities billing. As Finance Accountant I was responsible for: Development of CIS/SAP Interface specifications. Testing functionality, accounting entries, reconciliation procedures and

controls. Develop year-end close-off and accounting procedures. Development of documentation.

Strategic Business and Data Analysis:

Strategic Evaluation of Human Resource Functions

Much of the HR function has traditionally been outsourced to an external provider. The purpose of this project was to evaluate the cost effectiveness of this strategy and to explore the cost/benefits of other options including complete and partial in-housing. Explore options available and conduct meetings with other external

providers and SunWater internal management. Develop data models to gather and analyse costs associated with each

option. Develop an Employee Self Service strategy and specifications.

Management & Board & Reporting, & Analysis

Development of reporting methodologies. Writing reports and analysis of data. Documentation of reporting procedures.

Development of Enterprise Agreement

Involvement in discussions relating to the streamlining of employee conditions and award structure.

Development of a data model to evaluate the impact of remuneration alternatives.

Human Resource Policies

Review and development of HR Standards eg. Reimbursement of Board of Directors Expenses.

General Accounting:Joanne M Keown Curriculum Vitae of 17Ph: 0402 697 351

Financial Statements & Periodic Reporting

TRIDATA Whole of Government quarterly and yearly consolidations and reporting.

19998/99 Revenue and expense accruals. Close-off and accounting procedures of CIS water billing.

1997 – General preparation of financial data including revenue and expense accruals, intercompany eliminations etc.

General monthly reconciliations, reporting and accruals.Process Re-engineering, Audit Actions and Training

Preparation of responses to audit reports from Internal Audit. Formulation and implementation of strategies to improve controls and

data quality (including process re-engineering). Training regional staff in Government regulations (including the Finance

and Audit Act and Departmental standards) and general administration process.

Software:

SAP V4.6 (HR Module)SAP V4.5c (Finance Module)Prophecy/Basis: Customer Utilities billing software (CIS – Customer Information System)

Industrial Awards Applied in HR/Payroll projects:EngineeringCivil ConstructionPSA (Public Service Award) – Office staffOPSA (Other than Public Service Award) – Field staff.Building Trades Award


02 Resume - summarised - Jo Keown July 15

Documents

Transcript of 02 Resume - summarised - Jo Keown July 15