02. Bid Highlights

Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

BSEB Page i Date: 10/05/2010

BID Highlights

Bihar State Electricity Board


BSEB Page ii Date: 10/05/2010

BID Highlights

I: Orientation and Directions

1. Ministry of Power, Govt. of India has sanctioned R-APDRP Schemes for Bihar State

Electricity Board against Detailed Project Reports (DPRs) of 71 towns (Project Areas)

of Bihar identified by Power Finance Corporation (PFC), Nodal Agency for R-APDRP,

as eligible for implementation of the scheme under R-APDRP having the criteria of

population of more than 30000 as per census 2001 as laid down by MOP. The list of

towns eligible under R-APDRP for Bihar is given Electric Supply Circle wise and

Electric Supply Area wise of Bihar State Electricity Board as hereunder:

Towns under R-APDRP

Sl.

No. TOWN ELECTRIC SUPPLY CIRCLE

ELECTRIC SUPPLY

AREA

1 Patna

PESU (West) PESU Area,

Patna PESU (East)

2 Maner

Patna

Central Area,

Patna

3 Bakhtiarpur

4 Barh

5 Fatuha

6 Masaurhi

7 Mokama

8 Arrah Bhojpur

(Arrah) 9 Buxar

10 Dumroan

11 Biharsharif Nalanda

(Biharsharif) 12 Hilsa

13 Rajgir


BSEB Page iii Date: 10/05/2010

14 Gaya

Gaya

Magadh Area,

Gaya

15 Aurangabad

16 Bodh Gaya

17 Daudnagar

18 Jahanabad

19 Makhdumpur

20 Nawada

21 Sherghati

22 Warsaliganj

23 Sasaram

Rohtas

(Sasaram)

24 Bhabua

25 Bikramaganj

26 Dehri

27 Bhagalpur

Bhagalpur

Bhagalpur Area,

Bhagalpur

28 Sultanganj

29 Banka

30 Naugachhia

31 Munger

Munger

32 Sheikhpura

33 Bar Bigha

34 Jamalpur

35 Lakhisarai

36 Jha Jha

37 Barhiya

38 Jamui

39 Darbhanga Darbhanga

Mithila Area,

Darbhanga

40 Madhubani

41 Begusarai Samastipur

42 Samastipur


BSEB Page iv Date: 10/05/2010

43 Muzaffarpur

Muzaffarpur

Tirhut Area,

Muzaffarpur

44 Hajipur

45 Sitamarhi

46 Mahnar Bazar

47 Bairgania

48 Bettiah

Motihari

49 Motihari

50 Narkatiaganj

51 Raxual

52 Sugauli

53 Dhaka

54 Bagha

55 Ramnagar

56 Chapra

Chapra

57 Gopalganj

58 Revelganj

59 Sonepur

60 Barauli

61 Siwan

62 Saharsa Saharsa

Kosi Area,

Saharsa

63 Gogri Jamalpur

64 Khagaria

65 Madhepura

66 Supaul

67 Purnea

Purnea

68 Forbesganj

69 Katihar

70 Kishanganj

71 Araria

2. There will be one Centralized Data Centre at SCADA Centre, Patna and one

Centralized Disaster Recovery Centre at Gaya. The Disaster Recovery Center will be

the exact replica of Data Centre.


BSEB Page v Date: 10/05/2010

3. There will be one Centralized Customer Care Centre (CCC) at Patna. The present

CCC at SCADA centre has 10 agents. This capacity will be augmented to 20 agents

with additional appropriate hardware, software and network as per SRS for Customer

Care Centre. The capacity of the existing IT infrastructure database, hardware and

software can cater only to Patna based consumers. The bidder should propose a

solution to enable the Customer Care Centre cater to the needs of the entire BSEB,

The existing IT infrastructure. (Given in ‘Appendices - Annexure H’ including 10 PCs)

will be integrated into new proposed software, hardware and network, as

appropriate.

4. Meter data captured through GPRS Modem will be transmitted directly to Data

Centre. The elaborations / deviations regarding the specifications of DAS module

may be referred in the ‘SRS Elaboration / Deviations Sheet’ document. The

appropriate connectivity bandwidth would be provided.

5. Servers

The servers proposed as a part of the solution should ensure:

� Performance should not downgrade with maximum concurrent users across the

BSEB area.

� Horizontal and vertical scalability

� High availability including hot redundancy, reliability and serviceability

� Adherence to SLAs specified in Appendix C

� All the specification mentioned in the RFP /SRS

6. OEM of servers must be a member of Transaction Processing Performance Council

(TPC-C) or Standard Performance Evaluation Corporation (SPEC).

7. Bidders are required to provide minimum usable Storage Area Network (SAN)

Capacity of 75 TB at DC and DR each.

8. Database Servers shall be enterprise level SMP RISC/ EPIC /x86 64-bit processor

based systems. TPC 2006 (or later) benchmark certificate or internal certification

from the OEM for each database servers should be provided and the TPMC

(Transaction per minute Type C) values should be > 1400000 (14 Lacs) for fully

populated configuration.


BSEB Page vi Date: 10/05/2010

9. Application & other servers shall be enterprise level SMP RISC/EPIC/x-86 64-bit

processor based systems. The Application Servers should be capable of minimum

SPEC JBB 2005 rating of 800,000 bops (business operations per second) for fully

populated configuration. Published Benchmark source or internal certification from

OEM should be provided as proof.

10. Performance Parameters for Switches:

Type Port Densities

Support

MAC Address

Support

VLAN Support

Core Switch 200+ (10/100/1000) 64K 4000

Distribution Switch 100+ (10/100/1000) 32K 2000

Layer II Switch 48 (10/100) 8K 255

Access Switch (DMZ) 48 (10/100/1000) 8K 255

Core Switch & MPLS router packet forwarding rate should be minimum 200 Mpps

11. The ITIA will propose bandwidth sizing requirements for all offices to meet the

requirements of the proposed solution to achieve performance level and SLA level

during the entire period of engagement. The ITIA will resource Bandwidth from a

Network Bandwidth Service Provider (NBSP). The BSEB shall pay the bandwidth

charges directly to the Bandwidth Provider. The ITIA would be required to enter into

Tripartite Agreement with BSEB and network bandwidth service provider to manage

and oversee the network bandwidth service provider to ensure performance levels

meeting SLAs. The minimum bandwidth requirements are given below:

No. Office/ Location Type of Connectivity Bandwidth

Requirement

1 Data Centre Internet – Primary Linkage 10 Mbps

Bidder to reassess for

proposed solution

Internet – Secondary

Linkage (In H/A load

balancing Mode)

4 Mbps


proposed solution

MPLS VPN – Primary 8 Mbps


proposed solution


BSEB Page vii Date: 10/05/2010

Secondary Linkage 2 Mbps


proposed solution

2 DRC Internet – Primary Linkage 8 Mbps


proposed solution

Internet – Secondary

Linkage (In H/A load

balancing Mode)

4 Mbps


proposed solution

MPLS VPN – Primary 8 Mbps


proposed solution

Secondary Linkage 2 Mbps


proposed solution

3 DC / DR Replication Primary Linkage Bidder will size to meet

the RPO & RTO-Refer

SRS (Section 22.6 of

G3)

Secondary Linkage (In H/A

load balancing Mode)

Bidder will size to meet

the RPO & RTO-Refer

SRS (Section 22.6 of

G3)

4 Customer Care

Centre

MPLS VPN - Primary 2 Mbps

Secondary Bandwidth 2 Mbps

5 Subdivision Office MPLS VPN – Primary

Linkage

Min 2 Mbps

Secondary Linkage Should be assessed by

bidder

6 Other Offices MPLS VPN – Primary

Linkage

512 Kbps

Secondary Linkage Not required

7 From GPRS Modem

to DC/DRC

Should be assessed by

bidder


BSEB Page viii Date: 10/05/2010

Note:

� Mentioned bandwidths are minimum requirement and in case bidder require higher

bandwidth for meeting the required SLA, the same shall be proposed by the bidder in

bid response

� All the connectivity terminating at DC and DRC should be on fiber, the bidder should

provide sizing documents.

� BSEB reserves the right to ascertain the actual bandwidth usage pattern of the

different offices and if required the bandwidth may be revised accordingly on

mutually agreed terms and condition

� Primary & secondary internet connectivity for DC/DRC should be sourced from two

different ISPs.

12. The details of the office for the WAN Connectivity has been provided in the Annexure

G – List of Office for WAN connectivity. The definition of other office with their

primary locations is as under:

S.No Name of Other Office Primary Location

1. Distribution Center 33/11KV Substation/Section Office

2. Cash Collection Center

Sub-Division office, Division office and

Cash Collection Centre which is not

within Sub-Division/Division office.

3. Billing Center All Division offices

4. Stores Centralized Store Centers

5.

Remaining Offices (Head Quarter,

Zone/Area Office, Circle Office,

Division Office (Distribution/ Testing)

and any other BSEB office.

Router along with other networking

equipments and network link will be

shared by the offices in the same

premises.

13. The offices located up-to 500 meters from each other would be interconnected on

LAN using Cat6 copper or MM fiber media and collectively treated as one WAN point.

Offices beyond 500 meters would be treated as WAN points and would interconnect

on WAN media.

14. The Recovery Time Objective (RTO) and Recovery Point Objective (RPO) as per SRS.


BSEB Page ix Date: 10/05/2010

15. The cost for mounting Racks for Routers and Switches shall be included with the

respective cost of routers and switches. While the routers and switches may be of

different make but should have the same warranty period.

16. The following will be factored for sizing Data Center and Disaster Recovery Centre

and all its components.

a. Total consumer base and asset base of the entire BSEB will need to be considered

along with the scalability to factor future growth.

b. The increase in consumer base and electrical asset base may be assumed at the

rate of 7.5 % per annum as specified by PFC on the base data provided as on 31st

March 2009 in the RFP upto end of 5 years from the date of live roll out.

c. The bidder will have to size the system keeping in mind the contingencies such as

change in business process and business logic from the date of commencement of

work upto the end of 5 years from date of live roll out.

d. The sizing of servers, applications, operating systems and database for servers,

Anti virus etc shall be done to comply with and maintain the SLAs defined in SRS

document and the scalability factors.

e. The system must comply with the SLAs from the date of commencement of work

upto the end of 5 years from date of complete live roll out of total project.

17. The systems shall be designed independent of number of users using the system.

18. Electronic data migration is required from the existing applications to the new

application systems. Digitization of assets and consumer records (serviced over last

three years) will be needed by data entry / document scanning to create electronic

data for use in various applications and document management system etc.

19. ITIA shall integrate the existing SCADA/DMS system at Patna with the proposed IT

Applications, inter alia, with Energy Audit, GIS, Customer Care Services, Asset

Management and Maintenance Management etc. A provision has to be made to

interconnect SCADA output data in a secure manner to provide access to operational

information on a continuing basis. The BSEB may, during the engagement period of

the SI, commission new applications outside R APDRP scope of applications. The ITIA

will be required to integrate with all such future applications with the applications

provided under R-APDRP without any extra cost.


BSEB Page x Date: 10/05/2010

20. For SRS Item “MIS 9: Provision of Business Intelligence Tools. This module should

provide Business Intelligence Tools for data mining, analysis, trending, simulation

etc”. –

The following elaboration is the requirements of Item MIS 9:

Provision of Business Intelligence Tools in the SRS and the specifications “Data

stores for transaction processing shall be kept separate from data stores for decision

support” given in System Functionalities section of SRS.

It is clarified that the Business Intelligence tools like Query and Report, On Line

Analytical Processing (OLAP) and Data Mining etc. will be configured and data stores

created in the framework of Data Warehouse. The data on which BI Tools will be

used will require data from disparate source applications and systems. The

Extraction, Transformation and Loading (ETL) Tools will be used to extract, transform

data to establish a common format, scrub and homogenize data, summarize and

aggregate data before loading into Data Warehouse. The data stores for Decision

Support System will form the Data Warehouse. The number of reports will be

unlimited for BSEB.

21. If the MoP, PFC or BSEB issue any amendment to the SRS or RFP till the date of

submission of this bid document, those amendments will become a part of this BID

document and no separate intimation shall be given to empanelled ITIAs. This,

however, will be no reason for any extension of bid submission/ opening date. The

bidders are advised to remain updated with the latest amendments issued by MoP,

PFC & BSEB. The SIs are also advised to check MoP (www.apdrp.gov.in), PFC

(www.pfcindia.com) & BSEB (www.bseb.bih.nic.in , www.bseb.org) websites

regularly for any amendment or addendum.

22. The Bidder should give a declaration on its letter head that its bid does not deviate

from the RFP, the SRS and any addendum to SRS issued by PFC as also any

modification / elaboration or deviation taken by BSEB to SRS or RFP.

23. Bidders shall provide cost for each of the Project Areas in the bid formats. The

financial evaluation of the bid will be done after aggregating the total price quoted

for all the Project Areas. In case any loading would be required for any missing item

as per SRS or RFP the same will be taken into account during evaluation of the Price

Bid. This aggregated total price will be considered for financial comparison of bids.


BSEB Page xi Date: 10/05/2010

24. The Price bid will be quoted using Appendix D (Supplier Response Format) and

Annexure-1 BOM (Bill of Materials).

25. The Appendix L (List of Goods and related Services) will be read along with

Annexure-1 BOM.

26. The Bid Submission Sheets and Price Schedules given in RFP Section V. ‘Bidding

Forms’ should be submitted on Company Letter Head and signed by an officially

authorized representative to sign the bid and stamp it with company seal. All other

pages of the documents – the RFP, the SRS and any addendum to SRS issued by PFC

as also any modification / elaboration or deviation taken by BSEB to SRS or RFP shall

be signed on each page with stamp of company seal by the authorized

representative.

27. Technical proposal should have detailed unpriced BOM with Make, Model and

Quantities of all the items for the proposed solution.

28. The quantities / capacity given in respect of servers for DC / DRC is only indicative

but the bidder shall quote as per the quantity required for proposed solution. For all

other items the bidder shall quote as per quantity / capacity given in BOM.

29. The bidder should, if it feels necessary, study on its own, at its own cost, the existing

status, data, consumer base, geographical spread of the BSEB. The bidder shall

structure their proposal as per the requirement of the system/solution being

envisaged. BSEB under no circumstances shall accept any disclaimers from

Successful Bidder on this account. The out of scope, exclusions and assumptions

having cost implications will not be entertained.

30. The successful Bidder, after the award of contract, will finalize the actual quantities

to be deployed after approval of BSEB before initiating the purchase process of such

items. The payment will be made as per the actual quantity installed during the

execution as per the site requirements. The reduction in prices on account of revised

quantities shall be worked at the unit rates for each item. The other associated

charges like FMS, Project Management, etc. shall also be reduced proportionately.

31. All update/upgrades and maintenance of all software and hardware should be

provided as per SRS Section G-1 Clause 9(D)-Annual Technical Support at

no/without any extra cost.


BSEB Page xii Date: 10/05/2010

32. All equipment shall have onsite warranty from OEM and in accordance with SRS.

OEM certificate needs to be enclosed for after sale support. Successful bidder should

maintain adequate spare parts/hardware to support SLAs throughout contract period.

33. The unit prices mentioned for various components should be the same for all Project

Areas. In case of any variance in unit prices for different Project Areas, the lowest

unit price of equipment mentioned for any Project Area shall be applicable and

payable across all the project areas.

34. Licensing :

a. All the licenses shall be procured in the name of “Bihar State Electricity Board" and

BSEB shall have the sole right to use these licenses.

b. The bidder shall provide enterprise wide license without constraint of number of

CPU / Core / Number of Users / Number of Consumers for all applications except

GIS.

c. The GIS licensing should cover viewing rights to all users and edit/deletion/addition

rights to one identified authorized user at Electric Supply Division level in BSEB.

d. All the licenses shall be owned by BSEB even after the end of period of 5 years

from the date of “GO- LIVE”.

e. The BSEB shall be at liberty to deploy the solution anywhere within the state of

Bihar/license area of BSEB.

35. Application Integration Architecture

The application architecture should be Service Oriented Architecture (SOA) based

that enables the creation of flexible, scalable and loosely coupled interoperable

business services. The application integration architecture will use Enterprise Service

Bus (ESB) that enables Service Oriented Architecture (SOA) to act as an

intermediary layer of middleware through which a set of reusable business services

are made widely available. The architecture exploits web services, messaging

middleware, intelligent routing, and transformation and acts as a lightweight

integration backbone through which software services and application components

flow. The ESB will have ability to connect, mediate and control.

The integration architecture should allow easy manageability, configurability,

scalability and integration of current and future systems which may need to interact

with the core application stack. Hence, the ITIA should ensure that the applications

supplied under the current scope shall be capable of getting integrated with third


BSEB Page xiii Date: 10/05/2010

party applications. The architecture of applications provided under this bid should

support all types of interoperability via SOA, Enterprise Application Integration (EAI),

Messaging Queuing, XML based file transfer, Flat file transfer, direct DB access, etc.

36. Appendix J: The Appendix J provides the information as on 31st March 2009.

However, the category of consumers will be ascertained and determined as per the

classification/categorization laid down by Bihar Electricity Regulatory Commission.

(refer attached excel sheet in folder namely BSEB-Appendix-J)

37. Appendix N: The bidder is expected to complete the implementation of Data Centre,

and Customer Care Centre at Patna and pilot project at Fatuha within 12 months

from the date of LOI. The initial priority of the roll out of implementation will be the

towns of Patna, Gaya, Muzaffarpur and Bhagalpur. However, the implementation

work for GIS and modem installation etc will start simultaneously in all project areas

to achieve the deadline of 18 months for project completion.

38. Assignment Period: The ITIA shall ensure to complete the implementation of works

such that the systems GO-LIVE in all the Project Areas within 18 (eighteen) months

from the date of LOI. And the FMS period shall be 5 (five) years from GO-LIVE. The

assignment period shall be inclusive of the Implementation Period and the FMS

Period.

39. Advance Payment: 10% of project cost (excluding FMS & Bandwidth) shall be

payable towards “Initial Mobilization” on issuance of Letter of Award (LoA) by BSEB

and team mobilization by the successful bidder. This 10% advance shall be released

on submission of a Bank Guarantee (BG) of equivalent amount from a Scheduled

Bank. The BG will be released on completion of assignment. The Bank Guarantee

shall be discharged by the BSEB and returned to the ITIA not later than fourteen

(14) days following the date of completion of the ITIA’s performance obligations

including FMS under the Contract, including any warranty obligations.

40. Performance Security: The ITIA shall provide Performance Security of ten (10)

percent of the total Contract Price (as per SCC Clause GCC 16.1). The Performance

Security shall be in the form of Bank Guarantee from a Scheduled Commercial Bank

as notified by Reserve Bank of India. The ITIA shall, within 14 days of Letter of

Intent (LoI), provide the Performance Security for the due performance of the

contract. The SCC Clause GCC 26.3 is modified to the extent that the period of

validity of the warranty shall be 36 months from the date of commissioning or 42

(forty two) months from date of delivery at BSEB’s stores whichever is earlier, and


BSEB Page xiv Date: 10/05/2010

the Performance Security shall be discharged following the date not later than 14

days of due completion of the FMS period with any of the supplier performance

obligation under the contract including any warranty obligations.

41. Taxes, as applicable, will be deducted at source by the Paying Authority from the

Bills/Invoices of ITIA as per Rules.

42. LOA will be issued along with the signing of Contract Agreement.

43. The Operating System on desk top machines will be Microsoft Windows7 Professional

with free updates for the period of 5 years (at no extra cost to BSEB) and all PCs

will be provided with MS-Office 2007 or later version with free upgrades for 5 years.

44. The directives/guidelines and amendments issued by MoP and PFC will have a

superseding effect to the corresponding provisions of the RFP any time upto the date

of award.


BSEB Page xv Date: 10/05/2010

II: Other Provisions

1. All queries relating to this bid document that the prospective bidder wants to be

clarified during Pre-Bid Conference should be emailed to the e-mail ID

[email protected] at least 3 days before the pre bid meeting

date. No queries about the G3 section of SRS will be entertained.

2. During the technical bid evaluation, the BSEB reserves the right to ask the bidder to

demonstrate in a live demo, the availability of various functionalities mentioned in

Appendix B as “available without modification”.

3. Bidders need to get a minimum score of 35 out of 50 in the Technical Evaluation in

line with PFC/MOP guidelines else the bid shall be termed as non-responsive.

4. Purchase of RFP: - A Demand Draft (DD) amounting to Rs 50,000/- (Rupees Fifty

Thousand) only shall be submitted in favour of Deputy Director of Accounts

(Secretariat) Bihar State Electricity Board, Patna, payable at Patna towards the cost

of purchase of bidding documents. The DD will be submitted in a separate sealed

envelope at the time of submission of BID documents. The envelope will be

superscripted giving detail as RFP Identification No., Cost of Tender Document, Name

of Project, BID Opening Date of Technical & Commercial part and Company Details.

The envelope will be addressed to the Chief Engineer (Planning) BSEB, Patna.

The SRS and any addendum to the SRS issued by PFC, RFP, as also any

modifications/elaborations or deviations taken by BSEB to SRS/RFP will be hosted on

the BSEB website (www.bseb.bih.nic.in , www.bseb.org). The intimation regarding

the hosting on the website will be intimated to the all the PFC empanelled ITIAs

through E-mail and through post/Fax.

5. Bid Security: - The Bid Security (Earnest Money Deposit) amounting to Rupees 4

Crore (Rupees Four Crore) only shall be submitted in the form of Bank Guarantee

(BG) from a Scheduled Bank in favour of BSEB to the Dy. Director of Accounts

(Headquarters). The BG will be submitted in a separate sealed envelope at the time

of submission of BID documents. The envelop will be superscripted giving detail as

RFP Identification No., BID Security Deposit, Name of Project, BID Opening Date of

Technical & Commercial part and Company Detail. The envelope will be addressed to

the Chief Engineer (Planning), BSEB, Patna. (Refer to RFP Section-II Introduction to

Bidders Clause 20)


BSEB Page xvi Date: 10/05/2010

6. Bidder should offer solution to meet the desired performance and SLA levels as

mentioned in SRS/RFP.

7. The ITIA should set up Project Management Office at Patna and propose the

organizational structure for project execution and management with details of

personnel and their period of deployment and keep the BSEB updated. The

Curriculum Vitae of the proposed resource personnel should clearly indicate the

position of the resource for this project as well as the proposed period of

engagement on this project. The relevant entries would be included in the format of

the CV to be submitted. The CV to be submitted shall duly have the signature of the

authorized representative of the bidder for verification of the details.

8. The successful bidder shall give presentation to BSEB on project initiation and

periodically about the status of the project implementation on monthly basis or as

desired by the BSEB.

9. The installation charges shall also include charges related to minor internal electrical

works like cabling, etc. from electrical supply point at the installation site and minor

internal civil works at the site associated with electrical installation. These works

should meet the requirements of installations.

10. The source code of the customized part of the application software will remain the

exclusive property of BSEB, even after termination or expiry of the contract.

11. Work-in-Charge in Project Areas without DC/DRC: - Assistant Electrical

Engineer of the respective Electric Supply Sub-division of the concerned Project

Areas (towns) without DC/DRC will be the Engineer-in-Charge / Work-in-Charge.

12. Work-in-Charge of DC/DRC: - Electrical Executive Engineer of the respective

Electric Supply Division will be the Engineer-in-Charge / Work-in-Charge.

13. Documents Handling in Project Areas: - The ITIA will submit one copy of all

relevant documents/drawings/As-built drawings pertaining to the goods delivered

and works executed in one hard copy and one soft copy to the Engineer-in-Charge /

Work-in-Charge. This will form part of the SLA.

14. Submission of Documents to BSEB Headquarter: - The ITIA will submit one

copy of all relevant documents/drawings/As-built drawings pertaining to the goods

delivered and works executed in one hard copy and one soft copy to the Chief

Engineer (Planning)/Nodal Officer (R-APDRP). This will form part of the SLA.


BSEB Page xvii Date: 10/05/2010

15. Certifying & Verifying Authority of Bill/Invoice of Project Areas: - The ITIA

shall submit bills / invoice in triplicate copies for payment due at milestones

indicated in the payment schedule along with related documents to Engineer-in-

charge / Work-in-charge of the Project Area or DC/DRC as the case may be. The

Engineer-in-charge / Work-in-charge shall certify the receipt of goods, their

installation and commissioning etc, and forward it with verification certification to

Electrical Executive Engineer of the respective Electric Supply Division for counter

signature and submission to the Electrical Superintending Engineer of the respective

Supply Circle. These documents shall be forwarded to Chief Engineer

(Planning)/Nodal Officer (R-APDRP) by the Electrical Superintending Engineer of the

respective Electric Supply Circle for release of payment, with intimation to the

respective GM-cum-Chief Engineer. The Planning Department, BSEB will forward the

verified bills/invoices to Accounts Department, BSEB for release of due payment.

The IT Consultant engaged by the BSEB will supervise the implementation process

carried out by the ITIA and review the implementation plan of ITIA. The IT

Consultant will oversee the Programme Management as per their scope of works.

The works implemented by the ITIA will be vetted by the IT Consultant.

The Electrical Superintending Engineer of the respective Electrical Supply Circle will

be the Nodal Point for supervision of the works.

16. System Integrator needs to ensure completion of all works for a project area (town).

This includes supply of required hardware, software, customization, installation and

commissioning. In addition others activities like field survey, integration of identified

legacy systems etc. shall also be completed. Payments shall be made town wise

based on activity/Milestone achieved. In case part of the work is pending

(applications or hardware or networking etc.), for the town, payment for that

activity/Milestone shall not be made.

17. Payment Authority: - Deputy Director of Accounts (Headquarter), Bihar State

Electricity Board, Patna will be the payment authority.

18. BSEB will define its own archiving and data / document retention policy. The ITIA will

implement and observe these policies during the FMS period.

19. The ITIA shall help the BSEB to define enterprise wide Information Security Policy in

consultation with ITC and BSEB. The ITIA will be responsible to incorporate all such


BSEB Page xviii Date: 10/05/2010

security policies and modifications thereto during implementation and FMS periods in

the solution free of charge.

20. All application software, hardware, data, plans, drawings, specifications, designs,

reports and other documents procured or developed by the selected Vendor in the

execution of the contract shall remain the property of the BSEB, right from the

beginning of the contract, during the whole duration of the project and after the

expiry or termination of the contract. The BSEB shall also remain the sole owner of

the property (Hardware/software) in case the contract is terminated for any reasons.

21. The GCC Clause 25 “Liquidated Damages and Penalty” sub-clause 25.3 “……… In

addition, the Utility shall reserve the right to terminate the contract and recover

liquidated damages by forfeiting the Performance Guarantee submitted by the

purchaser.” shall be interpreted and read as “……. In addition, the BSEB shall reserve

the right to terminate the contract and recover liquidated damages by forfeiting the

Performance Security submitted by the ITIA.”


BSEB Page xix Date: 10/05/2010

III: Training

Training will comprise classroom and practical training. Training will need to be carried

out at the levels of IT Team, Application Users, and Top Management. The ITIA, in

consultation with BSEB, will work out the components of training, training material

required for different groups – IT team members, application users, DSS users, etc. The

training will be arranged at 8 locations indicated below-

Sl. No. Town Sl. No. Town

1 Patna 5 Chapra

2 Gaya 6 Sasaram

3 Muzaffarpur 7 Darbhanga

4 Bhagalpur 8 Saharsa

Training Details:

Training

Content/Group

Objective Duration

*(Days)

Users

A. IT Team Members

1.

Issues relating to

envisaged modules

Customization Software

Development Life Cycle

Acceptance Test and

sign off etc

To enable the IT team develop

an appreciation of issues and

to better coordinate the

activities with vendor 2

All Core

Team

Member

2.

Operating System

Administration and

system software

installation etc

To enable the trainees to

perform start-up, shutdown,

install software, and

peripherals, perform basic

troubleshooting, configure

network printers, and set-up

parameters for the required

operations

4

All Core

Team

Member

3.

Network

Administration


perform basic operations for

maintaining the network, like

basic trouble shooting, adding

or removing a node from the

network, performing health

check on network, and

checking network logs etc.

3

All Core

Team

Member

4. Networking Usage and

Maintenance

Necessary training to the

persons authorized to use 5

All Core

Team


BSEB Page xx Date: 10/05/2010

/maintain the Networking

facility.

Member

5. Operations Training


perform

• Data transmission and

retransmission, back-up

process for data transfer -

file extract and file load,

set-up users, super users,

printers and peripheral for

use in application, install

and uninstall the

application, perform

application system

administration

• Change control and manage

source code.

• Data uploading activities

• Interfaces management

• Authorization management

3

All Core

Team

Member

6.

User Monitoring

Training

To enable the trainees to use

the system for monitoring day-

to-day operations, manage

system users, assign roles and

permissions, generate

performance and other reports.

2

All Core

Team

Member

B. End User Training

7.

User Training on

software applications

relevant to their routine

work

� To enable the trainees to use

the applications for day-to-

day operation

� Training on best practices

offered by the software & new

mode of working

� Walk through of the features

/ functionality offered by the

software applications

5

All

application

users


BSEB Page xxi Date: 10/05/2010

8.

DSS Users

(Officers who needs

to develop /modify

Reports)

� To enable the users to use BI tools like Query and

Reporting at the Division,

Circle, Zone and HO level for

generation, compilation of

MIS reports and development

of new reports;

� To enable the trainees to develop an ability to query

and update data from

database using SQL, and use

dynamic reporting tool to

prepare and generate ad hoc

reports

� To enable the users to use BI tools like OLAP for multi

dimensional analysis of data

and report generation

� Features / functionality

currently not relevant for

BSEB but could be used later

depending upon needs at that

point of time

5

All BI

Application

users

C. Management Team

9.

Management

Workshop

(Senior Officers)

� To enable the Management to get an overview of the system;

how the system can support

the operations in a better

manner, generate reports, plan

tasks

� Change management

workshops.

2

Top

Manage-

ment

* The duration period is indicative only. It may be reduced or increased in consultation with

the BSEB management as per requirement and need.

02. Bid Highlights

Documents

Transcript of 02. Bid Highlights