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Draft Rate 1 of 4: Secretariat Helpdesk Services

Rate Formula 1A (for operating accounts): Proposed Numerator: Total Salaries of Help Desk Employees + SWCAP Charges + Overhead

Proposed Denominator: Number of Secretariat FTEs

Rate Formula 1B (for charging a federal grant, trust or capital): Proposed Numerator: Total Salaries of Help Desk Employees + Fringe + SWCAP Charges + Overhead

Proposed Denominator: Number of Secretariat FTEs

Narrative Description of Formula:Help Desk services will be charged to all agencies within the secretariat based upon the number of FTEs within each agency.

For example, If Agency X has 10 FTEs for the entire year, and the help desk rate is $100 dollar a year per FTE, then Agency X would be charged $1,000 in FY11.

Data/Questions that Secretariats Should be Prepared to Answer1. Which employees should be considered part of the Help Desk Services group in FY11?

2. What are the budgeted salaries of Help Desk Services employees in FY11 (where possible, include TPL and other known increases)?

3. How many FTEs (total, not just IT-specific) are budgeted across all account types in FY11?

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Draft Rate 2 of 4: Secretariat Desktop and LAN Services

Rate Formula 2A: (for operating accounts): Proposed Numerator: Total Salaries of Desktop / LAN Staff + SWCAP Charges + Overhead

Proposed Denominator: Number of network connections

Rate Formula 2B: (for charging a federal grant, trust or capital): Proposed Numerator: Total Salaries of Desktop / LAN Staff + Fringe + SWCAP Charges + Overhead

Proposed Denominator: Number of network connections

Narrative Description of Formula:Desktop and LAN services will be charged to all agencies within the secretariat based upon the number of PCs within each agency.

For example, If Agency X has 10 network connections for the entire year, and the Desktop Support rate is $100 dollar a year per network connection, then Agency X would be charged $1,000 in FY11.

Data/Questions that Secretariats Should be Prepared to Answer1. Which employees should be considered part of the Desktop/LAN group in FY11?

2. What are the budgeted salaries of Desktop/LAN employees in FY11 (include TPL and other increases, where possible)?

3. How many network connections exist across the entire Secretariat?

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Draft Rate 3 of 4: Secretariat Web IA Services

Rate Formula 3A: (for operating accounts):

Proposed Numerator: Total Salaries of Web IA Employees + SWCAP Charges + Overhead

Proposed Denominator: Number of content files stored online*

Rate Formula 3B (for charging a federal grant, trust or capital): Proposed Numerator: Total Salaries of Web IA Employees + Fringe + SWCAP Charges + Overhead

Proposed Denominator: Number of content files stored online *

* Note – this denominator is still being confirmed by Maximus. For most Secretariats “online” is mass.gov; however, for transportation and education, this may not be the case.

Narrative Description of Formula:Web IA services will be charged to all agencies within the secretariat based upon the amount of content supported for each agency

For example, If Agency X has 1,000 content files supported by the Web Services group for the entire year, and the web IA services rate is $1 dollar per file, then Agency X would be charged $1,000 in FY11.

Key Discussion Questions / Areas to Explore with Secretariats: 1. Which employees should be considered part of the Web/IA group in FY11?

2. What are the budgeted salaries of Web/IA employees in FY11 (include TPL and other increases, where possible)?

3. How many data files (all types) are stored online in a given month. For most Secretariats this can be pulled centrally from the mass.gov team; however, for E.O. of Transportation and Education, this may not be possible.

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Draft Rate 4 of 4: Secretariat Application Services

Rate Formula 3A: (for operating accounts):

Proposed Numerator: Total Salaries of Application Development Staff + SWCAP Charges + Overhead

Proposed Denominator: Estimate of Total Application Development Work Hours

Rate Formula 3B: (for charging a federal grant, trust or capital):

Proposed Numerator: Total Salaries of Application Development Staff + Fringe +SWCAP Charges + Overhead

Proposed Denominator: Estimate of Total Application Development Work Hours

Narrative Description of Formula:

Application services will be charged to all agencies within the secretariat based upon the number of hours of support by each agency.

For example, If Agency X received 10 hours of support by the Application Development group for the entire year, and the Application Development services rate is $100 dollar per hour, then Agency X would be charged $1,000 in FY11.

Key Discussion Questions / Areas to Explore with Secretariats: 1. Which employees should be considered part of the Application Services group in FY11 (both developers and

support/management)?

2. What are the budgeted salaries of Application Services employees in FY11 (include TPL and other increases, where possible)?

3. What will be the Secretariat’s mechanism for time-keeping at the application-specific level?

4. Does the Secretariat want to use both a junior and senior developer rate?