ment delivery services, international ILL/DD, electronic re- quests, management software, equipment, and delivery meth- ods are presented. Four performance measures are examined: direct costs, fill rate, turnaround time, and user satisfaction. “Best performers” are identified and “best practices” charac- teristics outlined in order to serve as model and guide in suggesting stratkgies for improving local unit costs and per- formance.

Background information and rationale for the study pro- vide a context for the major issues in ILL/DD that led to examination of practices and costs. Results are reported for overall performance among all the libraries surveyed with a particular look at operations in two sub-groups: (1) four OhioLINK libraries, and (2) 13 Canadian research libraries. There is detailed statistical information about ILL/DD ser- vice components, including volume, unit costs, staff costs, fill rates, policies, turnaround time, and user satisfaction. Careful consideration is given to explaining methodology used, execution of the study, and summary of findings. Con- clusions and thoughts about areas for further research, as well as recommendations for improving measurement, are also discussed. Appended are graphs and tabular summaries, questionnaire examples, cost worksheets, and data collection forms.

This report is an excellent presentation of the results of this major, one of a kind study of lLL/DD practice and per- formance in North American libraries. While others have published articles examining various components of lLL/DD practice and cost in specific library settings, there are no studies as encompassing and inclusive as this one in its cov- erage of service components studied and institutions in- cluded. Jackson has done an noteworthy job of designing and reporting on a study that is characterized by thorough- ness of analysis, use of appropriate statistical methods, cre- ativity in looking at potential correlation and inferences, and reporting in a clear, interesting, and easily understood way. The comparisons to the 1992 study are particularly interest- ing in the context of the changing face of ILL characterized by increasing patron demand, evolving technologies, elec- tronic access and delivery issues, and costs. It is a valuable study that can serve as a tool for librarians and library ad- ministrators to use in examining their own institutional lLL/DD practices and operations and provide the means to compare and look for ideas for faster, cheaper, and more efficient service. This book is highly recommended for all ILL practitioners and library administrators desiring to eval- uate and improve local lLL/DD operations.-Charlotte A. Dugan, Reference Librarian/Coordinator of Interlibrary Loan, Southwest Missouri State University, Springfield, MO 65804-0095 < cad315f @mail.smsu.edu > .

Moving Library Collections:A Management Handbook, by Elizabeth Chamberlain Habich. Westport, CT: Green- wood Press, 1998. 344~. $79.50. ISBN o-313-29330-9.

The mammoth task of moving a library, the furnishings, shelving, equipment, and especially the collection, necessi- tates precise, long-range planning, and Habich’s book will help any library director, manager, or administrator, execute a smooth, successful move. Her “moving” experience hap- pened in the late 1980s when she managed Northeastern University Libraries move from the old main Dodge Library,

along with three branch libraries and the contents of a stor- age facility to the new Snell Library. Faced with many ques- tions, she could not find a source or guide that walked one through all the logical steps of preparing and planning for this complex project.

This unique, comprehensive guide is divided into five sections: the first relates to planning collection space; the second discusses general considerations involved in moving the collection; the third focuses on issues related to working with a moving company; the fourth discusses moving a li- brary without professional movers; and the final covers espe- cially difficult situations. Chapters and parts of chapters were contributed by the moving company, Michael J. Kent of William B. Meyer, Inc.; the pest management control is- sues by Agnes Qwigg, a preservationist from the University of Hawaii Library; and the when and how to clean whole collections of bound volumes by Joyce Frank Watson, the Building Planning Coordinator at the University of Hawaii Library. The pest control chapter includes a short, special- ized bibliography. The final chapter in the Special Topics section deals with moving disorganized collections and in- cludes a case study.

Appendix A contains a series of charts presenting the av- erage widths of different materials and the method for arriv- ing at those averages. Appendix B is a chart of 146 moves that were reported in English-language literature between 1929 and 1996 and includes location, type of library, reason for move, collection size, who moved it, approximate date, approximate duration, type of container, transport method, special problems, and a brief citation with complete citations included in an annotated bibliography. The 25page bibliog- raphy is, by itself, a valuable contribution to professional library literature and an excellent example of careful scholar- ship. The index and information about the author and con- tributors complete the volume.

If faced with moving a library, readers will find this work incredibly valuable. How to project collection growth, how to write a request for a proposal (RFP), how to select and work with a moving company, and how to recruit and train workers are important topics also included. Large or small, planning is the key to a successful move, and Habich has created the ultimate guide.-Susan C. Awe, Assistant Di- rector, Parish Library, University of New Mexico, Albuquerque, NM 87131 <sawe@unm.edu>.

Spirited Leading and Learning: Process Wisdom for a New Age, by Peter B. Vaill. San Francisco, CA: Jossey- Bass, 1998. 352~. $32.95. ISBN 07879-4327-4.

Vaill, professor of human systems and director of the Ph.D. program at the School of Business and Public Man- agement, George Washington University, has been an influ- ential thinker, presenter, and writer in the field of organiza- tional behavior. In recent years he has turned his attention to expanding upon the thinking first introduced in his book Managing as a Performing Art (San Francisco: Jossey-Bass, 1989). In that book he introduced the concept of permanent white water to convey the nature of rapid, turbulent, and irreversible change occurring in present day society.

In Spirited Leading and Learning, 10 of Vaill’s most in- fluential essays and papers are gathered, some being pub- lished here for the first time. The forcefulness of his intellec-

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