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Workplace Readiness Skills and Professionalism in the Workplace

Marketing Co-Op

+ Ethical Behavior from “The Office”

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http://www.youtube.com/watch?v=vstg5c3c3g8&feature=related&safety_mode=true&persist_safety_mode=1&safe=active

+Demonstrating Positive Work Ethic

Punctual arrival time 10-15 minutes early

Consistent attendance

Willingly taking direction from your boss

Taking initiative Doing things without

being asked

+Refer to Your Packet

“I’ll be a little late”

Every day, on time!

What employers think

I need a break!

Reality check!

The company’s point of view

+Think. Pair. Share

Take 1 minute and write down a definition or as many words that describe the word integrity.

Now, take one minute and share your definition/words with a partner and come up with a partner definition

Let’s share as a class

+Demonstrate Integrity

Using sick and personal days only when necessary

Your actions and behavior affect those around you

Exhibiting honesty and reliability

+Ethical Behavior in the Workplace

What are the basic questions used by marketers to make ethical choices?

What are the effects of unethical behavior in business?

What ethical issues have been in the news recently?

Why is each important?

+Demonstrating Teamwork Skills

Contributing success to your team of coworkers Being a team player!

Assisting others for the greater good of the company

Asking for help when needed

+Demonstrating Self-Representation Skills

Dressing appropriately Professional and following

dress code

Maintaining personal hygiene

Using manners and language suitable to the workplace

Try and limit too much personal information that might not be professional

+Common Personal Attire Mistakes of Teens

Short skirts/shorts

Cleavage showing

Extreme heel height

Distracting Jewelry

Jeans (if not appropriate for job station)

Flip Flops

Heavy makeup

Tattoos

Facial Piercings

Poor Hygiene

Too much cologne

Oversized/too small clothing

Girls Boys

White socks

Baggy pants

Boxers

Wrinkled clothing

Messy hair

+Demonstrating Diversity Awareness Working in a respectful and

friendly manner with all customers and coworkers Treating all with the same

degree of respect

Respecting all cultural in the workplace

http://www.youtube.com/watch?v=BD1kPlH5xmo&safety_mode=true&persist_safety_mode=1&safe=active

+What do you think?

What is meant by diversity?

Why is diversity important in the workplace?

How can a business ensure that there is diversity in the workplace?

How could moving to a more diverse workforce help a company better serve the community?

+Demonstrating Conflict Resolution Skills

Negotiating diplomatic solutions to interpersonal conflicts Personality conflicts Cultural differences Disagreements about how

to handle work projects Performance issues

+Resolving Customer + Co-worker Conflicts

Listening

Receiving

Giving feedback

Empathizing

Being ethical

Having a clear understanding of company polices

Exhibiting patience

Methods

+Demonstrating Positive Workplace Relationships

Maintaining an open mind

Showing a willingness to work and help others

Adapting to a variety of personalities

Exhibiting flexibility and maturity

Avoiding work gossip

What to Do

+Refer to Your Packet

“Picking Up the Pieces”

Common Causes of Conflict

Getting Along

Face it or Ignore It

+Demonstrating Creativity and Resourcefulness

Contributing new ideas

Demonstrating initiative readily, independently, and responsibly

Dealing skillfully and promptly with new situations and obstacles

+Exit Ticket

Provide at least 2 reasons why being on time to work is important for you and your employer?

What does integrity mean in your own words? Do you display integrity at your work station?

Is diversity important or necessary in the workplace? Why or why not?

List a few ways to deal with work conflict.

How can you be creative or resourceful in your training station?