Chapter 3Designing a Job Evaluation System

In your text, you learned that one of the first steps in designing a fair system of compensation is to determine the worth of a series of jobs. To do this with the point method, each job must be evaluated on a series of dimensions called compensable factors. As discussed in your text, the nature of these factors varies from system to system. It is the purpose of this exercise to provide you with a chance to think about the types of factors that make certain jobs worth more than others.

Either alone or with a group of your classmates, use the information in your text to design a compensation system that is based on the factors that you feel determine the worth of a job. For this exercise:

Develop your list of compensable factors (e.g., responsibility, education). Most compensation systems contain between five and ten compensable factors.

Compensable Factor

1 2 3 4 5 6 7 8 9101112

1

b) Determine the degrees/levels for each factor.

Factor Degree /Level Points1.

2.

3.

4.

5.

6.

7.

8.

2

9.

10.

11.

12.

c) Assign point values for each factor and for each degree within the factor. Write your point values next to each factor and degree on the previous pages.

3

Chapter 3Additional Protected Classes

In Chapter 3 you learned that each state and locality can add protections to groups not already protected by the federal government. For example, Wisconsin forbids discrimination on the basis of sexual orientation, Virginia on marital status, and the city of Cincinnati on Appalachian heritage. Visit your library, use the Internet, or call your local employment commission to determine what groups your state and/or locality have added to the list of protected classes.

Groups Protected by State Law

1.

2.

3.

4.

5.

Groups Protected by Local Law

1.

2.

3.

4.

5.

4

Chapter 3Updating Charge Statistics

Your book provided information on the number of charges filed with the EEOC. This information is updated each year on the EEOC website, www.eeoc.gov/stats/enforcement.html. Go to that site and add the most current numbers to the chart below.

Year Number of Complaints

Total Complaints Sexual Harassment Complaints200720062005200420032002 84,4422001 80,840 15,4752000 79,896 15,8361999 77,444 15,2221998 79,591 15,6181997 80,680 15,889

5

Chapter 3Classroom Video Clips Exercise

Your instructor will show you two short video clips involving the FMLA and two involving sexual harassment. Use the charts below to help you decide if the situations in the first two videos are violations of the FMLA and if the situations in the last two videos are examples of sexual harassment.

FMLA Clip 1: Did Allsop Industries violate the FMLA?

Is the employer covered by the FMLA?Employer has at least 50 employees working within a 70-mile radius of each other

Is the employee covered by the FMLA?Worked for the organization for at least one yearWorked at least 1,250 hours over the previous 12 monthsEmployee is not one of the highest paid 10% in the organization

Is the request covered by the FMLA?Birth, adoption, or serious illness of a child, parent, or the employeeEmployee provided a doctor’s certification30 days’ notice was given if the leave was foreseeable

Conclusion

FMLA Clip 2: Did Walker Manufacturing violate the FMLA?

Is the employer covered by the FMLA?Employer has at least 50 employees working within a 70-mile radius of each other

Is the employee covered by the FMLA?Worked for the organization for at least one yearWorked at least 1,250 hours over the previous 12 monthsEmployee is not one of the highest paid 10% in the organization

Is the request covered by the FMLA?Birth, adoption, or serious illness of a child, parent, or the employeeEmployee provided a doctor’s certification30 days’ notice was given if the leave was foreseeable

Conclusion

6

Sexual Harassment Clip 1: Is this an example of a hostile work environment? Pattern of behavior rather than an isolated incident

The behavior is unwantedThe behavior would be considered negative to the reasonable personThe behavior is based on the sex (male, female) of the target

Conclusion and Comments

Sexual Harassment Clip 2: Is this an example of a hostile work environment? Pattern of behavior rather than an isolated incident

The behavior is unwantedThe behavior would be considered negative to the reasonable personThe behavior is based on the sex (male, female) of the target

Conclusion and Comments

7

Chapter 4Estimating Future Adverse Impact

You are considering using a math test to hire clerical employees. Typically, you have about five applicants for each clerical opening. After an extensive search, you locate six math tests that you could potentially use. On the basis of Exhibit 4.08 in your text, which test would result in the least adverse impact against women? Which test would result in the most adverse impact?

Least Adverse ImpactMost Adverse Impact

Test SexMale Female SD d Ratio From Table

Basic Test of Math 42.1 40.6 9.3Can You Count? 12.7 11.8 1.1Math Ability Profile 76.3 70.3 10.7Bodine Math Inventory 45.3 44.3 1.0Test of Mathematical Ability 82.7 79.8 9.3Wyoming Test of Math 57.9 50.4 15.2

8

Chapter 4Making Selection Decisions

Marvin Albert is the new police chief for Holyfield, Georgia. As part of his plan to “take a bite out of crime,” all police applicants will be administered the Comprehensive Personality Inventory (COPS). The test has good reliability (.90) and taps an individual’s level of conscientiousness. If possible, the chief would like to increase the number of Hispanic officers on the force. According to the test manual, the COPS has a mean score of 85.6, a standard deviation of 7.30, and a suggested passing score of 80. Chief Albert needs to hire four new officers. On the basis of the data from the table, answer the following questions.

If you were to use a top-down approach to hiring, which four people would be hired?

Using the four-fifths rule, would there be adverse impact using top-down selection? Show your calculations.

If you used a passing score approach to hiring, which four people would you hire?

If you were to use a banding approach to hiring: What would the standard error be? What would be the width of the band? Which four applicants would you hire if you used a fixed band?

Which four applicants would you hire if you used a sliding band?

9

Applicant Data for Holyfield, Georgia

Applicant EEO Group COPS ScoreJaggar White 95Richards White 94Watts White 92Lopez Hispanic 90Jones White 90Wyman White 89Feliciano Hispanic 88Taylor White 87Santana Hispanic 85Wood White 83Hoffs White 83Martin Hispanic 82Peterson White 80Mendes Hispanic 80Steele Hispanic 80Wilson White 78Love White 75Jardine White 74Harrison White 71Perez Hispanic 67Hidalgo Hispanic 65Nesmitt White 62Dolenz White 58Lozano Hispanic 57Jones White 56Rosas Hispanic 55Tork White 50

10

Chapter 5Finding Career Resources

Because job hunting can be difficult, most universities have a Career Services Center to help students write resumes, practice interviews, and find potential jobs. Stop by the Career Services Center at your university and find the following information.

What is the name of the person in charge?

What hours are they open?

What is their web address?

What services do they offer?

Do they have on-line resume services? Which ones?

What resources do they have for people in your field?When are the upcoming job fairs scheduled?

For which majors are these job fairs best suited?

What organizations will be at the job fairs that might be of interest to you?

Signature of person you spoke with

11

Chapter 5Surviving the Employment Interview

These next few exercises are designed to help improve your chances of performing well in your future employment interviews.

A. Learning About the Organization Think of a large company for which you would like to work upon graduation. Now go to the library and to your Career Services Center on campus and get some information about the company. Once you have done this, write down the highlights of what you have learned below. What you write down and remember will be used later during the interview.

Name of the organization:

Information you learned:

Sources of information you used:

B. Dressing for the Interview If you were to interview tomorrow and did not have a chance to purchase new clothes, what would you wear to the interview?

If you were to interview in a month, what would be your ideal "interview uniform"?C. Answering Commonly Asked Questions Below you will find a series of questions that are often asked during the employment interview. Next to each question, indicate how you would respond if asked the question during an actual interview.1. Why are you interested in working for our company?2. What do you know about us?3. Why did you choose your major?4. What do you consider to be your greatest strengths?5. What do you consider to be your greatest weakness?6. Where do you want to be 5 years from now?7. What subjects did you like best in school?8. How would you describe your leadership style?9. If you could change anything about your current job, what would it be?10. What do you like most about your current job?D. Asking Questions of the Interviewer At the end of the interview, the interviewer usually asks if the interviewee has any questions. In the space below, write eight questions that you might ask the interviewer.1.2.3.4.5.6.7.8.

12

Chapter 5Resume Writing

Your text discussed an excellent format to use in writing your resume. Keeping the text example in mind, use the sheets on the next few pages to outline your resume. Once you have outlined your resume, type it on a separate piece of paper. If you are having difficulty thinking of things to list, it is a sign that you need to get involved in more activities and/or get some relevant work experience.

Professional Strengths The first section in your resume is the professional strengths section. If you remember from the text, this section is designed to be a summary of your strengths and relevant experiences This summary is based on the psychological principles of primacy (establishing a good first impression), priming (preparing the reader to expect good things), impression formation, and memory organization.

The following are examples of strengths often listed by students:

- Bachelor's degree in psychology - Leadership experience - Two years supervisory experience - Computer literate (BASIC, WordPerfect, Lotus) - Conversational in Spanish - Six years work experience - Active in the community - Excellent oral and written communication skills - Counseling experience

Write your professional strengths below.

Education The next section of your resume is a summary of your education. This section first involves listing your degree, your major, your graduation date (or anticipated date), and the university from which you will graduate. The next part of the section contains your educational highlights. These highlights might include your GPA, minor, papers written, activities, and clubs. Limit this list to no more than seven items (again, we are taking accommodating the limits of short-term memory). The beauty of this section is that you can include highlights from high school, junior college, and college. An example of this section would be: B.A., Psychology (May, 2003) Pepperdine University, Malibu, California

Highlights: - 3.22 GPA

13

- Minor in business - Wrote research paper on mental retardation - President, high school student government - Secretary of Psychology Club - Chair of three fraternity committees - Worked to help finance education

Complete the section below for yourself. B.S., Name of your university (date) Location of your university

Highlights:

Professional ExperienceThe final section of your resume contains information on your professional experience and/or your work experience. Of course, it would be great if all of your experience was related to your career, but this is seldom the case. Instead, most college students have had part-time and summer jobs at places such as McDonald's and Sears. However, if you have done career-related volunteer work, it can be placed in this section. An example of a job listing would be:

Youth Counselor (Summer, 1990) Star-Bright Summer Camp, Hog Eye, Arkansas Major responsibilities for this summer camp designed to improve reading levels of mentally retarded teens centered on the supervision and teaching of 12 developmentally challenged teens. Specific duties included helping campers get dressed, leading games and sports, teaching reading skills, counseling youths about problems such as homesickness, and completing daily status reports. Accomplishments included having only one camper not improve his reading level and being awarded a plaque as "Counselor of the Year."

Complete this last section for your own jobs.

14

Chapter 5Classroom Exercise: Scoring a Structured Interview

Your instructor will show a video of two applicants for a restaurant server position going through a structured interview. Use the scoring key below to score how well the interviewees perform. Compare your scores with those of your classmates. How consistent were you? How could this interview be improved?

Question Sarah King Amy Dobkins1234567

Total Points

Comments and Suggestions for Improvement

15

Sarah King

Q1: Tell me about your previous restaurant experience.5 Has more than 1 year of experience as a server in a high-class restaurant4 Has less than 1 year of experience as a server in a high-class restaurant3 Has more than 1 year of experience in a restaurant that was not a high-class restaurant2 Has less than one year of experience in a restaurant that was not a high class restaurant1 Has no experience as a server in a restaurant

Q2: At your previous serving jobs, about what percent of the bill did you receive in tips?5 Over 19%4 16-19%3 15%2 Less than 15%1 Never received tips at a previous job

Q3: What hours are you available to work?5 Any shift and any day4 Nights and weekends only3 Nights or weekends2 Days only1 Never on Saturday or Sunday

Q4: Suppose that a customer received a steak that was not cooked properly, what would you do?5 Apologize, offer to get the customer a new steak, and remove the steak from the bill if the

customer seems upset4 Apologize, offer to get the customer a new steak, and automatically remove the steak from

the bill3 Apologize and offer to get the customer a new steak2 Get the customer a new steak1 Apologize to the customer

Q5: Suppose that you have a very angry customer, what would you do? (Give a point for each strategy that the applicant mentions and a point if the applicant gives all the answers in the proper order)

1 Let the customer vent, listen1 Apologize for the problem1 Ask the customer what you can do to solve the problem1 Do what the customer asks (within reason)1 Answers were given in the proper order

Q6: You notice that a customer’s glass of iced tea is half-empty. What should you do?5 Ask if the customer would like some more tea (applicant also provides the reason that one

should ask)4 Ask if the customer would like some more tea3 Bring a new glass of tea2 Fill the customer’s glass1 Wait until the glass is empty

16

Q7: Restaurant Knowledge: Give one point for each correct answerWhat type of wine (red, white) goes best with a marinara sauce? RedWhat is in a White Russian? Vodka, Kahlua, creamOn which side of the plate does the salad fork go? Left sideAn Italian dish with the word pollo contains what? chickenA customer asks for a white wine; would you give him the Chardonnay or the Merlot?

Chardonnay

Should the tip be computed before or after taxes have been added? BeforeWhat should a steak cooked medium look like? A little pink insideWhat is calamari? SquidCan a parent order a glass of wine for her underage child? NoWhich of these spices would not be considered sweet: basil, tarragon, fennel, or cloves?

Cloves

17

Amy Dobkins

Q1: Tell me about your previous restaurant experience.5 Has more than 1 year of experience as a server in a high-class restaurant4 Has less than 1 year of experience as a server in a high-class restaurant3 Has more than 1 year of experience in a restaurant that was not a high-class restaurant2 Has less than one year of experience in a restaurant that was not a high class restaurant1 Has no experience as a server in a restaurant

Q2: At your previous serving jobs, about what percent of the bill did you receive in tips?5 Over 19%4 16-19%3 15%2 Less than 15%1 Never received tips at a previous job

Q3: What hours are you available to work?5 Any shift and any day4 Nights and weekends only3 Nights or weekends2 Days only1 Never on Saturday or Sunday

Q4: Suppose that a customer received a steak that was not cooked properly, what would you do?5 Apologize, offer to get the customer a new steak, and remove the steak from the bill if the

customer seems upset4 Apologize, offer to get the customer a new steak, and automatically remove the steak from

the bill3 Apologize and offer to get the customer a new steak2 Get the customer a new steak1 Apologize to the customer

Q5: Suppose that you have a very angry customer, what would you do? (Give a point for each strategy that the applicant mentions and a point if the applicant gives all the answers in the proper order)

1 Let the customer vent, listen1 Apologize for the problem1 Ask the customer what you can do to solve the problem1 Do what the customer asks (within reason)1 Answers were given in the proper order

Q6: You notice that a customer’s glass of iced tea is half-empty. What should you do?5 Ask if the customer would like some more tea (applicant also provides the reason that one

should ask)4 Ask if the customer would like some more tea3 Bring a new glass of tea2 Fill the customer’s glass1 Wait until the glass is empty

18

Q7: Restaurant Knowledge: Give one point for each correct answerWhat type of wine (red, white) goes best with a marinara sauce? RedWhat is in a White Russian? Vodka, Kahlua, creamOn which side of the plate does the salad fork go? Left sideAn Italian dish with the word pollo contains what? chickenA customer asks for a white wine; would you give him the Chardonnay or the Merlot?

Chardonnay

Should the tip be computed before or after taxes have been added? BeforeWhat should a steak cooked medium look like? A little pink insideWhat is calamari? SquidCan a parent order a glass of wine for her underage child? NoWhich of these spices would not be considered sweet: basil, tarragon, fennel, or cloves?

Cloves

19

Chapter 6Letters of Recommendation

Your text discussed how letters of recommendation written by two people for the same person seldom agree and how recommendation letters often tell more about the writer than the person being written about. With this in mind, write a letter of recommendation for yourself and get two friends to write a letter of recommendation for you.

How similar are the letters written by your friends?

How similar is the letter you wrote for yourself to the ones written by your friends?

20

Chapter 6Biodata

Following are several pages that contain data from 40 employees in summer jobs at an amusement park. Each employee is a student during the off-season. Any employee who stayed at the amusement park for at least 8 weeks during the summer was considered to be a successful employee.

Analyze each item using the procedures discussed in class and in your text to determine which items will predict employee success and what the weights will be for each item. Use the tally sheet to keep track of each person's data and then the summary sheet to convert the totals to percentages and weights.

After the item weights have been determined, go back and score each employee to see how many points he/she would get. Any applicant with a positive number of points should be a success. The higher the point total the greater the probability of success. Compare these point totals to how long the employee stayed on the job.

Was your biodata instrument a success?

Talley SheetEmployee Tenure

Successful Unsuccessful1. Get to work Own car Parent’s car Friend Bus Other2. School level High school College3. Distance 1-5 6-10 > 104. GPA < 2.0 2.1 – 2.5 2.6 – 3.0 > 3.05. Previous experience No Yes

21

Summary Sheet

Successful %(a)

Unsuccessful %(b)

Difference %(a – b)

1. Get to work Own car Parent’s car Friend Bus Other2. School level High school College3. Distance 1-5 6-10 > 104. GPA < 2.0 2.1 – 2.5 2.6 – 3.0 > 3.05. Previous experience No Yes

22

Scoring SheetEmployee Q1 Q2 Q3 Q4 Q5 Total TenureStocktonMaloneOstertagRussellHornacekJohnsonScottThompsonGreenWorthyRambisNgoNomoChapmanCurryPerezParrishMcHaleRobinsonHernandezChanSinghPriceDaughertyJamalHarperWilliamsJordanPippenPerdueKukocArmstrongAndersonHardawayGrantO’NealJacksonDavisSmitsMiller

23

Employee Information for Biodata Exercise

Name: Stockton Weeks Employed: 41 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Malone Weeks Employed: 91 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Ostertag Weeks Employed: 21 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Russell Weeks Employed: 51 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus ( ) Friend (x) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 (x) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

24

Name: Hornacek Weeks Employed: 31 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Johnson Weeks Employed: 111 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Scott Weeks Employed: 11 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Thompson Weeks Employed: 131 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

25

Name: Green Weeks Employed: 91 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Worthy Weeks Employed: 21 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Rambis Weeks Employed: 51 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Ngo Weeks Employed: 31 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

26

Name: Nomo Weeks Employed: 141 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Chapman Weeks Employed: 121 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 (x) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Curry Weeks Employed: 21 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car (x) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Perez Weeks Employed: 111 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus ( ) Friend (x) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

27

Name: Parrish Weeks Employed: 101 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car (x) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: McHale Weeks Employed: 111 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Robinson Weeks Employed: 121 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Hernandez Weeks Employed: 41 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

28

Name: Chan Weeks Employed: 21 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Singh Weeks Employed: 61 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

(x) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Price Weeks Employed: 51 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Daughtery Weeks Employed: 121 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car (x) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Jamal Weeks Employed: 111 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 (x) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Harper Weeks Employed: 101 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Williams Weeks Employed: 31 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Jordan Weeks Employed: 91 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Pippen Weeks Employed: 71 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Perdue Weeks Employed: 101 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Kukoc Weeks Employed: 111 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Armstrong Weeks Employed: 11 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Anderson Weeks Employed: 11 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles (x) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Hardaway Weeks Employed: 61 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Grant Weeks Employed: 71 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 ( ) 2.6-3.0 (x) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: O’Neal Weeks Employed: 41 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car (x) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 (x) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Jackson Weeks Employed: 91 How do you plan to get to work at Wacky World?

( ) own car (x) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Davis Weeks Employed: 101 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 (x) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

( ) Yes (x) No

Name: Smits Weeks Employed: 101 How do you plan to get to work at Wacky World?

(x) own car ( ) Parent’s car ( ) Bus ( ) Friend ( ) Other2 Are you currently a student in high school or college?

( ) High school (x) College3 How far do you live from Wacky World?

(x) < 5 miles ( ) 6-10 miles ( ) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 (x) 2.1-2.5 ( ) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Name: Miller Weeks Employed: 121 How do you plan to get to work at Wacky World?

( ) own car ( ) Parent’s car ( ) Bus (x) Friend ( ) Other2 Are you currently a student in high school or college?

(x) High school ( ) College3 How far do you live from Wacky World?

( ) < 5 miles ( ) 6-10 miles (x) > 10 miles4 What is your current grade point average in school?

( ) < 2.0 ( ) 2.1-2.5 (x) 2.6-3.0 ( ) > 3.0 5 Before this summer, have you ever had a job?

(x) Yes ( ) No

Chapter 6Developing a Selection Battery

The first step in the employee selection process is to conduct a job analysis to determine the tasks that employees perform. Once these tasks have been identified, the next step is to determine the knowledge, skills, abilities, and other characteristics (KSAOs) that are required to perform the tasks. Once these KSAOs have been determined, the final step is either to create new tests or to locate existing tests that measure these KSAOs. The purpose of this exercise is to provide you with a chance to develop a selection battery.

On the next few pages you will find a copy of the work activities section of a job description for the job of a credit union teller. Read each task in the job description and,

1) Determine the KSAOs that are necessary to perform the task and write the knowledge, skill, or ability in the table below as well as the number of the tasks for which it is needed.

2) Describe the types of selection devices that you would use to tap each of the KSAOs.

KSAO Tasks Selection Method

Teller

Under supervision of the Branch Manager, the Teller independently handles person-to-person transactions for anyone belonging to the credit union. The Teller is responsible for cashing checks, accepting loan payments, issuing money orders, accepting a variety of applications, and answering questions.

WORK ACTIVITIES

Clerical Activities Looks up member account information Makes copies of transactions for members who request copies Answers phone Maintains and updates files for members Sorts and disperses credit union mail

Teller Activities

Checks when there are differences between member's total and the credit union's total for that member's account

Issues receipts for transactions Handles credit card advances Enters transactions into computer Sets up new account files Opens and closes accounts Reconciles accounts Asks for identification if person making transaction is not known Issues money orders Researches history of accounts Issues traveler's checks Orders new or replacement checks for members Takes money from safe and puts into drawer before daily opening Orders automatic teller cards for members Makes proper referrals Prints and issues checks Completes vouchers with information about member accounts Enrolls new members Processes deposits and withdrawals Transfers money within and between accounts Receives loan payments

Balancing Activities

Verifies balances and investigates any discrepancies Daily sends money, share drafts, and loan payments to bank Balances drawer and transactions

Public and Member Relations Activities Distributes information concerning services and discounts Greets members and guests when they enter credit union Promotes credit union Clearly provides general information to members regarding services provided by the credit union Shows member or guest to the office of the person with whom he or she is meeting Establishes personal rapport with members Works to solve member's problems in person or over the phone

Talks to members about remaining with credit union when they are uncertain about leaving Handles member's complaints Learns member's names Completes truth-in-lending forms for all loan applications

General Activities Furthers knowledge through league activities and seminars Keeps work area clean Maintains complete confidentiality of information Helps others in office when and where needed

__________________________________________________

Chapter 7Behaviorally Anchored Rating Scales

Your text discussed the fact that the best performance appraisal systems are those that concentrate on behaviors. Behaviorally Anchored Rating Scales (BARS) are an example of such behaviorally based systems. The purpose of this exercise is to give you an opportunity to construct a BARS for the position of restaurant server (waiter or waitress).

Step 1 Get into a group with four other members of your class, and get out the critical incidents that you used in Exercise 2-4.

Step 2 Read each of the incidents and develop behavior dimensions and categories under which each of the behaviors can be placed (e.g. menu knowledge, attitude). If you completed Exercise 7-4, you already have a good start on these dimensions.

Step 3 Have each member of the group (including yourself) independently read each incident and rate the incident on a scale of 1 to 5, with a "1" representing the worst possible example and a "5" representing the best possible example.

Step 4 Write all of your group's ratings below, and compute an average rating for each incident. Once you have determined the average for each incident, you need to compute the standard deviation (SD) for incident. This is most easily computed for each incident by:1) Subtracting each of the five ratings from the mean. For example, if the mean rating was 3.4 and the five ratings were 3, 3, 3, 4, and 4, the subtraction process would look like this:

3.4 - 3 = +.4

3.4 - 3 = +.4

3.4 - 3 = +.4

3.4 - 4 = -.6

3.4 - 4 = -.6

2) Ignore the "+" and "-" signs, and add each of the differences. For the example above, this would be:

.4 + .4 + .4 + .6 + .6 = 2.4

3) Divide this last number by the number of raters (5) and this is your standard deviation. For our example:

2.4/5 = .48

RaterIncidentNumber

A B C D E Mean StandardDeviation

Dimension

G-01G-02G-03G-04G-05G-06G-07G-08G-09G-10G-11G-12G-13G-14G-15G-16G-17G-18G-19G-20G-21G-22G-23G-24G-25G-25G-27G-28G-29G-30B-01B-02B-03B-04B-05B-06B-07B-08B-09B-10B-11B-12B-13B-14B-15B-16B-17B-18B-19B-20B-21B-22B-23B-24B-25B-26B-27B-28B-29B-30

Step 5 Once means and standard deviations have been computed for each incident, separate the incidents into those whose means are closest to each of the 5 points on our rating scale.

Step 6 Choose the incident from each of your five piles that has the lowest standard deviation. This will serve as your benchmark answer for each of the 5 scale points.

Step 7 In the chart below, write the incidents on a vertical scale similar to the example shown in your book.

Rating Behavioral Anchor5

4

3

2

1

Chapter 8Designing a Training Program

Using your knowledge of training techniques, design a training program for waiters and waitresses at an "upscale" restaurant. List the type of training technique and the tasks that each technique will be used with.

Training Technique Tasks Covered by Training Technique

Chapter 9Focused Free-Write

Describe a job (or a class) you have had in which you were very motivated to perform well. Why do you think you were so motivated?

Chapter 9Focused Free-Write - Motivation

Describe a job (or a class) you have had in which you were very motivated to perform well. Why do you think you were so motivated?

Now describe a job (or class) in which you were not motivated to perform well. Why?

Chapter 9Goal Setting

Your text discussed the value of goal setting as a way to improve employee performance. However, goal setting works in many settings outside of work. The purpose of this exercise is to provide you with the opportunity to use your knowledge of goal setting to set your academic and career goals.

In the space below, set goals for what you want to accomplish next semester as well as for the rest of your life. Once these goals have been set, indicate how you plan to reach these goals. For example, if you set a goal of getting a job that pays $30,000 a year, what are you going to do that will allow you to get this salary?

Chapter 9Expectancy and Equity Theories

Instructions

Think of the job that you have now or one that you recently had. If you were in charge, how would you use the expectancy and equity theories to increase employee motivation and job satisfaction?

Chapter 10Focused Free Write - Satisfaction

Describe a job (or a class) in which you were really happy. Why do you think you were so satisfied?

Now describe a job (or class) in which you were not happy or satisfied. Why did you feel this way?

47

Chapter 10Vocational Interest

In this chapter you learned that a poor match between what an employee needs, values, wants, and likes and

what a job offers can result in lower job satisfaction. If you took the interest inventory back in Exercise 6-4, review your results. If you did complete this exercise, do so now.

What types of careers best suit your interests? Is your current major consistent with the test results?

48

Chapter 10Absenteeism

Your text discussed several theories about absenteeism. From these theories came several suggestions for

improving attendance. The purpose of this exercise is to provide you with the opportunity to apply these theories.

Instructions

You have probably noticed throughout your college career that attendance is high in some courses and low in others. You have also probably experienced a wide variety of attendance policies. For the first part of this exercise, think of the courses you have had, and write down some of the attendance policies that you have had. Indicate next to the policy whether you thought it was effective.

For the second part of this exercise, design what you think is the ideal attendance policy for class. For every part of your plan, mention the theory or reason that supports your thinking.

49

50

Chapter 11Focused Free-Write

To get you thinking about how the material in this chapter relates to your own life, think of a situation in which you and another person did not communicate effectively. Describe what happened and then indicate why you think the miscommunication took place.

51

Chapter 11Communication Overload

When employees are overloaded with communication or work, they react in a variety of ways such as error, omission, and escape. Some of these reactions are positive, whereas others are not. It is the purpose of this exercise to provide you with the opportunity to examine the way in which you react when overloaded.

Instructions

Think of the last time when you were highly stressed because you had many things to do but not enough time to get them done.

1) How did you react?

2) Which of the strategies discussed in your text did you use?

3) After reading Chapter 11, what would you do differently?

52

Chapter 11Listening Styles

In your text, you learned that Geier and Downey (1980) believe that there are six styles of listening: leisure, inclusive, stylistic, technical, empathic, and nonconforming. Each style of listener "hears" only communications that are consistent with his/her style. The purpose of this exercise is to provide you with an opportunity to practice communicating in different ways to different types of listeners.

For each of the situations below, indicate how you would speak to each of the six styles of listener.

Situation 1: You are a supervisor and need to tell an employee that his productivity has recently been low and he needs to improve or risk losing his job.Listening Style Your ResponseLeisure

Inclusive

Stylistic

Technical

Empathic

Nonconforming

Situation 2: You are an employee and need to tell your supervisor that you have been working too much overtime an need some time off.Listening Style Your ResponseLeisure

Inclusive

Stylistic

Technical

Empathic

Nonconforming

53

Chapter 11Case Study

Mohammed Shabib was frustrated with his inability to communicate with his female coworkers. He did

everything he could to be nice, but they never seemed to like or understand him. For example, 2 weeks ago, when Mohammed arrived at work, he greeted everyone with a friendly "Hello, girls" and all he got in return were icy stares. The previous week, he told his coworkers that he would meet them for lunch around noon, and when he got back to the office at 12:15 p.m., they had already left for O'Reilly's Deli without him. Both events were bad enough, but yesterday was the final straw. Mohammed found that someone had taken down his "Baywatch Girls" poster—something he had bought to better fit into the American culture.

Is there a problem with Mohammed, or is there something wrong with his communication style? What does he need to change?

54

Chapter 12Your Own Leadership Theory

Your text discussed a variety of leadership theories. On the basis of these theories, as well as on your own experiences, create your own leadership theory. What causes people to become leaders, and why are some leaders better than others?

55

Chapter 13Group Performance

In Chapter 13 we discussed several factors that affect the performance of groups. Your text also stated that by understanding these factors, a leader may be more able to increase the performance of any group. This exercise will provide you with an opportunity to apply this knowledge to increase the performance of a group on campus.

Instructions

Either by yourself or with a group of your classmates, think of a group on campus that you or a classmate belong to. Using what you have learned from your text, design a campaign that will increase the productivity of your club.

56

Chapter 13Case Study

Jan Svensen is one of ten employees assigned to the Safety Committee at Taflinger Industries. The

committee's purpose is to identify safety problems at the plant and make recommendations to eliminate these problems. The committee meets once a month for 2 hours and consists of one representative from each of the ten departments in the plant. The committee was first formed 2 years ago and Jan is the only remaining member. In fact, in the past 2 years, 55 different employees have been on the committee at one time or another.

Currently, Jan is thinking of quitting the committee. She feels that the committee doesn't get anything accomplished, no one appreciates the time she has spent on the committee, and the constant arguing at committee meetings leaves her frustrated and angry. The few times the committee has actually made a recommendation, Jan was chosen to do all the work necessary to research the problem and write the formal recommendation. Of course, the other nine members' names were on the report, and they got credit for all her work!

If you were Jan's supervisor, what insight could you give her about the group's problems?

57

Chapter 14Acceptance of Change

Think about the last major change you went through either at work or at school. How did you react to the

change? What could have made your acceptance of the change better?

58

Chapter 14Employee Empowerment Charts

Think of your current job or a job that you recently held. Create an employee empowerment chart for that job similar to the one found in Exhibit 14.03 in this chapter.

Job Component Following Ownership Advisory Participative Absolute

59

Chapter 14Downsizing

On the basis of the chapter's discussion of downsizing, develop the ideal downsizing program. How would

you announce the downsizing? What types of services would you offer victims, survivors, and the community?

60

Chapter 15Focused Free-Write

To get you thinking about how this chapter applies to your own life, write down a recent event that you thought was stressful. Think about and write down how that event made you feel and behave. What did you do to handle the effects of that stress?

61

Chapter 16Ergonomics and Human Factors

The last part of Chapter 16 discussed ergonomics and human factors. To help you apply this material, think of a

product (e.g., your car or computer) that you think is poorly designed, or think of a system that is poorly designed (e.g., the local movie theater, the cafeteria at school).

Describe what is wrong with the product or system.

Describe how you would improve the product or system. Make a drawing or diagram if it will help.

62