search.jobs.wa.gov.au · Web viewThe Department of Communities’ mandate is fundamentally about...

Job Description Form

Manager Communications – Royal Commission

Position DetailsPosition Number: 04005131

Classification: Level 7

Award / Agreement: PSA 1992 / PSGOCSAGA 2017

Organisational Unit: Office of the Director General / Corporate Communications

Location: Perth Metropolitan Area

Classification Evaluation Date: December 2018

JDF Review Date: January 2019

Reporting RelationshipsThis position reports to:

011209, Director Corporate Communications – External, Level 8

Positions Under Direct Supervision:

This position may supervise a small team and oversee project resources as required.

__________________________________________________________________________Manager Communications – Royal Commission, 04005131, Level 7

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People, Place, Home

About the Department

The Department of Communities’ mandate is fundamentally about providing pathways to individual, family and community wellbeing. The Department’s direction centres on building safe, strong, secure and inclusive communities that empower individuals and families across Western Australia to lead fulfilling lives.

The Department’s functions and services include disability services; child protection and family support; social and affordable housing; youth justice; community initiatives and remote regional services reform.

The Department provides the opportunity to implement client centred services within a single outcome based framework across community services in Western Australia. This framework also provides for a specific focus on delivering integrated, place based services, recognising that community and individual needs vary significantly between metropolitan and regional communities.

The Department promotes diversity and embraces a high standard of equal opportunity, health and safety, and ethical practice. All employees are required to comply with relevant safety procedures/guidelines and equal opportunity principles at all times.

Role Statement

This position leads the development and implementation of communications strategies for the State Government’s response to the Royal Commission into Institutional Responses to Child Sexual Abuse.

Manages relationships with multiple key stakeholders, including cross government working groups, government departments, Ministers Offices and private sectors.


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Duties and Responsibilities

Shapes and manages strategy1.1 Develops, implements and evaluates the communication strategies for the Department’s

major projects, in line with the strategic direction of the Department.

1.2 Provides direction to others regarding the purpose and importance of their work. Illustrates the relationship between operational tasks and organisational goals. Sets work tasks that align with the strategic objectives and communicates expected outcomes.

1.3 Understands the organisation’s objectives and aligns operational activities accordingly. Considers the ramifications of issues and longer-term impact of own work and work area.

1.4 Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Probes information and identifies any critical public sector. Maintains an awareness of the organisation, monitors the context in which the organisation operates and finds out about best practice approaches.

1.5 Undertakes objective, systematic analysis and draws accurate conclusions based on evidence. Recognises the links between interconnected issues. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and innovative alternatives.

2. Achieves results2.1 Manages communications for high-level, strategic and public-facing projects involving

multiple government and non-government stakeholders and reviews project performance and focuses on identifying opportunities for continuous improvement. Identifies key talent to support performance. Remains flexible and responsive to changes in requirements.

2.2 Values specialist expertise and capitalises on the expert knowledge and skills of others. Contributes own expertise to achieve outcomes for the business unit.

2.3 Establishes key performance indicator, clear plans and time frames for project implementation and outlines specific activities. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt.

2.4 Sees projects through to completion. Monitors project progress and adjusts plans as required. Commits to achieving quality outcomes and ensures documented procedures are maintained. Seeks feedback from stakeholders to gauge satisfaction.


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3. Builds productive relationships3.1 Builds and sustains relationships with a network of multiple key stakeholders, including in

the non-government and private sectors. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to internal and external client needs.

3.2 Manages the operations of the Communications Projects team; actively contributes to building the team’s capacity and position culture; engages in performance management and development; and maintains strong, productive communication with all peers and colleagues.

3.3 Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to enhance interactions. Recognises the different working styles of individuals, and tries to see things from different perspectives.

3.4 Identifies learning opportunities for others and empowers them by delegating tasks. Agrees clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

4. Communicates and influences effectively4.1 Confidently presents messages in a clear, concise and articulate manner. Focuses on

key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.

4.2 Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

4.3 Approaches negotiations with a strong grasp of the key issues, having prepared in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and frames arguments accordingly. Encourages the support of relevant stakeholders. Strives to achieve an outcome that delivers benefits for both parties.


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5. Exemplifies personal integrity and self-awareness5.1 Adopts a principled approach and adheres to the Public Sector Values and Code of

Conduct. Acts professionally and impartially at all times and operates within the boundaries of organisational processes and legal and public policy constraints. Operates as an effective representative of the organisation in public and internal forums.

5.2 Provides impartial and forthright advice. Challenges important issues constructively, and stands by own position when challenged. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

5.3 Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

5.4 Persists and focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Continues to move forward despite criticism or setbacks.

5.5 Self-evaluates performance and seeks feedback from others. Communicates and acts on strengths and development needs. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self- development, and accepts challenging new opportunities.


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Essential Work-Related Requirements (Selection Criteria)

1. Demonstrated high level of experience in corporate communications with the ability to develop and implement complex internal and external communication strategies.

2. Demonstrated experience and proven capacity in managing communications for high-level, strategic and public-facing projects involving multiple government and non-government stakeholders.

3. Experience in managing human and organisational resources and budgets for a range of communications and associated initiatives.

4. Demonstrated team development and leadership skills with the ability to motivate, develop and direct people in their role and support productive working relationships.

5. High level of interpersonal and negotiation skills, with the ability to work closely with senior management and ministerial offices, and build and maintain strong links with internal and external stakeholders.

6. High level of verbal and written communication skills, with the ability to write and edit media statements, media responses, briefing notes and speeches.

7. Highly developed conceptual, problem solving and analytical abilities.8. Excellent organisational and time management skills, with the ability to work well under

pressure and meet concurrent deadlines.

Desirable Work-Related Requirements (Selection Criteria)1. Possession of, or progress towards, a relevant tertiary qualification. 2. Project management experience.

Essential Eligibility Requirements / Special Appointment Requirements 1. Appointment is subject to a satisfactory National Police Clearance.2. Candidates possessing international qualifications must provide assessment by the

Overseas Qualification Assessment Unit (OQU) from Department of Workforce Development and Training WA or OQU assessment from another state for approval as an equivalent by the Executive Director, Department of Commerce.

3. Available to attend offsite meetings outside of normal working hours.


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