€¦ · Web viewLouise Evans. Director of Services. Gofal ...

Case Workers – Vale of Glamorgan and Cardiff

Dear Applicant,

Are you passionate about supporting people with mental health problems to maintain their independence, recovery, health and wellbeing? Would you like to join an organisation which is at the forefront of ensuring that the voices of people with mental health problems are listened to across Wales and beyond?

If that description sounds like you – Gofal would like to hear from you. We are looking for Case Workers in our Cardiff and Vale Region, and have vacancies for passionate and experienced people in our tenancy Support and Housing Support and Advice services.

In the Vale of Glamorgan, you will be joining a committed team which provides short-term support to individuals experiencing mental health and housing crises. This includes those who are homeless, at risk of homelessness or those who are inappropriately housed. We act as a link between mental health and housing/homelessness services offering support around resettlement from hospital, support to access suitable housing, support to prevent loss of accommodation and signposting/referral to other relevant sources of support.

In Cardiff and the Vale, you will be working with Service Users in the Community, supporting them in their own homes across a range of projects. You will work flexibly with several different teams, and will enjoy learning and working with different colleagues and service users in a range of settings.

If you are interested, please apply. We want to meet you.

To help you decide whether this role is for you, in this pack you’ll find:

Information on Gofal Role expectations, and person specification Application form Equal opportunities monitoring form

Please send us your application form by 9.00 am on Monday 31st October 2016. We won’t be able to consider late applications, so please make sure your application is with us by that time. Shortlisted candidates will be invited to interview on the 4th or 7th November 2016.

We look forward to hearing from you,

Louise EvansDirector of Services

Case Workers - Vale and Cardiff of 21October 2016

Gofal – what do we stand for?

Our visionGood mental health and wellbeing for all

We work with People living with serious and enduring mental illness who face the most significant

challenges in achieving and maintaining independent lives within communities People experiencing mild to moderate mental health problems that impact on their

ability to achieve and maintain healthy fulfilled lives within communities The public, employers, groups other charities and the media to improve mental

health awareness and promote whole population mental health and wellbeing Politicians, Government officials and health and social care professionals to inform

and improve legislation, policy and practice

Our missionTo have a positive and lasting impact in all that we do

Working together to provide services that we can be proud of Ensuring that the voice of people using our services has a real and meaningful

influence on our work Demonstrating outstanding practice in relation to staff mental health and wellbeing,

learning and development Challenging the way we all think about, talk about and respond to mental health and

wellbeing in all areas of our lives Using our profile, influence and voice to improve legislation, policy and practice Increasing the range and reach of our services through collaboration and targeted

and sustainable business growth Spending our money where it will have the maximum impact

Our aspirations We aspire to:

Work with integrity and dignity Inspire and support people to exceed their expectations Develop a culture that is embracing and respectful of difference Communicate honestly and openly Be an organisation that is ambitious, creative and determined Create environments that are collaborative, supportive and empowering Be respected for our knowledge and expertise


Gofal Case Worker – Housing Support and Advice, Vale of Glamorgan

Location: Cardiff and Vale Office bases Salary: £18,685 per annum

Contract: Permanent

Hours: 37 hours per week

The Housing Support and Advice role will require you to provide a range of social, emotional and practical support for people with Mental Health and associated problems who are homeless or at risk of homelessness and would require short term support and assistance to access and maintain suitable accommodation and Mental Health services.

You will take responsibility for the assessment of individual’s readiness to sustain a suitable tenancy and agree objectives and action plans for property searches, liaising with landlords to ensure the smooth running of tenancies.

You will require a good understanding of housing and homelessness legislation as it relates to tenancies and private rented housing specific to Wales and also of the benefits system especially relating to housing and renting.

Gofal Case Worker – Cardiff and Vale

Location: Cardiff and Vale Office base Salary: £18,685 per annum

Contract: Permanent

Hours: 37 hours per weekYou will be required to work some evenings, weekends and Bank Holidays

This role will require you to work within different teams within the Cardiff and Vale, engaging with a range of service users with mental health problems, and providing support based on their needs. You will be adaptable, and enjoy working within different teams, and will also be keen to learn new skills.


Role Expectations

Post: Case Worker

Reporting to: Senior Case Worker or Project Co-Ordinator

Location: Cardiff Office base

Job Purpose: To support service users in moving towards independent living in a recovery orientated way, in line with the services operational plan in your area.

To support and mentor Support Workers in delivering the aims of the service.

Role Expectations: Provide social, emotional and practical support for services users with mental health and associated problems

Lead on and draw up support plans and action plans, and mentor Support Workers in their delivery.

Manage your own caseload to make sure that an effective service is delivered to service users.

Ensure service users are actively involved in shaping the support they receive and the wider activities of the organisation.

Lead on, draw up and review risk assessments and management plans, involving Support Workers, service users and external professionals.

Actively assist service users’ ability to access other services, to promote their independence.

Actively seek opportunities to collaborate with other agencies in the delivery of a holistic support.

Ensure all service user information is recorded accurately and where relevant shared with colleagues inside and external to Gofal.

Support Support Workers in their use of organisational IT systems, including case files, internal communications and external reporting.

Competencies

Carry out all duties in a way that reflects Gofal’s aspirations:

Work with integrity and dignity

Inspire and support people to exceed their expectations

Develop a culture that is embracing and respectful of difference

Communicate honestly and openly

Be an organisation that is ambitious, creative and determined

Create environments that are collaborative, supportive and empowering


Be respected for our knowledge and expertise

Person Specification

Experience

What is needed in the role Essential or desirable?

Experience of working in health and social care, providing support to individuals experiencing mental health and associated problems

Essential

Experience of working with people to enhance and promote independent living skills

Essential

Knowledge and understanding


How health and social care services can contribute to people’s lives

Essential

How people may become discriminated against because of their difference

Essential

The welfare benefits system and how to apply for the various benefits

Essential

How mental health problems can affect an individual’s life EssentialThe range of mental health services available EssentialHow to involve service users in the development of the service Essential

Qualifications and skills


A qualification relevant to the work (eg QCF level 3) DesirableFull current driving licence and access to your own transport EssentialAbility to communicate in Welsh DesirableIT skills, including basic word processing, and inputting information

Essential

Competencies (these will be assessed at interview)


Role model behaviours of integrity and dignity to other team members

Essential

Support the team to deliver at its best EssentialRole model behaviours underpinned by respect of difference EssentialAdapt communication to the audience EssentialIdentify the best outcomes, solve problems and overcome barriers to achievement

Essential

Identify new opportunities to seek and share experience with others

Essential

Proactively identify own development needs and take action to Essential


meet them

Competency Framework

Gofal aspires to: Work with integrity and dignity

Level 1: Demonstrate integrity and dignity in all interactions with others

Maintain appropriate personal boundaries in all interactions with service users, colleagues and external contacts

Express opinions genuinely and honestly, while being mindful of the impact on others Take responsibility for reflecting on own behaviours Maintain confidentiality and be trustworthy in relationships with service users and colleagues Bring to the attention of line managers, any situations where standards of integrity or dignity

are believed to have been breached Make every effort to deliver on commitments made

Level 2: Role Model behaviours of integrity and dignity to other team members

Give feedback to colleagues where behaviours are noticed which do not demonstrate integrity or dignity

Help others to understand their responsibilities to act with integrity and dignity Actively seek feedback to understand own personal impact on others, and use personal

insights

Gofal aspires to: Inspire and support people to exceed their expectations

Level 1: Support colleagues to deliver at their best

Role model positive and constructive behaviours to service users and colleagues Share knowledge, skills and learning to help others to be at their best Work in a way that supports and promotes the wellbeing of others Participate openly and constructively in team meetings Work co-operatively with others, supporting colleagues to deliver their best to service users Actively engage in own supervision and appraisal, preparing and participating fully Maintain high quality standards in file and record keeping Notice and acknowledge great contribution from others

Level 2: Support the team to deliver at its best

Demonstrate flexibility and adaptability to change Support colleagues in managing the emotional impact of their work Actively seek out information to share, which will help the team in its work Take a role in mentoring team members who need help or support Actively suggest ideas for improvement for the team Bring the great contribution of colleagues to the attention of others


Gofal aspires to: Develop a culture that is embracing and respectful of difference

Level 1: Demonstrate respect of difference in all interaction with others

Have a reputation for being a great listener Demonstrate a commitment to the value of equality and respect for diversity Show an awareness of the different needs of people from different backgrounds, cultures and

life experiences Seek to understand the perspective of service users through genuine interest and questioning Demonstrate an open mind with people who may have a different viewpoint Use language which is positive and non-judgmental towards others

Level 2: Role model behaviours underpinned by respect of difference

Give support to others where they may be finding it difficult to deal with issues of equality or difference

Share experiences and knowledge which can help others embrace difference in their work and lives, and take every opportunity to learn more about equality issues

Challenge behaviour which does not demonstrate a respect of difference Work to resolve conflict where it is observed

Gofal aspires to: Communicate honestly and openly

Level 1: Communicate in a clear and concise way

See communication as a two way process, actively seeking out communication, as well as actively listening to the message delivered

Use a communication style which is appropriate to the listener Use words appropriately, communicating in language which matches the organisation’s

values Using observation, be able to judge the listener’s response and adapt communication

accordingly Use written and IT based communication to explain key points clearly and effectively, and in

appropriate detail Role model honesty and openness in communication with others, using genuine care in the

delivery of messages and challenging colleagues to do the same

Level 2: Adapt communication to the audience

Think in advance about the most effective way to deliver the message, and adapt communication accordingly

Simplify complex messages where necessary, so that others can understand key points Use a variety of communication methods with confidence, and understand where each is

most effective Represent the organisation externally, and be able to speak confidently about its work Deliver difficult messages with honesty and compassion

Gofal aspires to: Be an organisation that is ambitious, creative and determinedCase Workers - Vale and Cardiff of 21October 2016

Level 1: Work with a flexible and adaptable approach to achieve agreed outcomes

Bring energy, passion and excitement into all your work Demonstrate dedication and commitment to the team objectives Have a commitment to ‘never giving up on a person’, even when they are challenging to you Use available time to achieve the best possible outcomes, and be flexible where priorities

change Stay enthusiastic and remain positive through setbacks Work with colleagues and service users to come up with creative solutions Face change with a positive and constructive approach Ask for help and support where it is needed to ensure own wellbeing Use mistakes as a way to learn for the future

Level 2: Identify the best outcomes, solve problems and overcome barriers to achievement

Actively try out different approaches to tackling problems Generously share ideas for service improvement and better ways of working Build an outcome focus into all aspects of work Support service users and colleagues in positive risk taking, allowing them to overcome

barriers and achieve the best outcomes Help colleagues to deal with changes they may be facing in a way which is right for them Demonstrate resilience when facing challenges, seeking and using the support which you

need

Gofal aspires to: Create environments that are collaborative, supportive and empowering

Level 1: Work effectively in partnership with others

Build strong and constructive relationships with colleagues and service users Build and maintain trust with service users and other individuals outside the organisation Seek out contacts in other teams within the organisation, to share learning, support and

experience Be seen as a strong representative of the organisation with external contacts, and actively

build networks which can help in delivery of service Work positively through difference of opinion to get to the best outcome

Level 2: Identify new opportunities to seek and share experience with others

Identify contacts inside and outside of the organisation who can support partnership working and collaboration

Share contacts across the organisation, where it may help other teams to develop their service

Encourage other team members to make their own contacts inside and outside of the organisation

Take an active part in organising events which encourage others to come together to support and share experience

Gofal aspires to: Be respected for our knowledge and expertise

Level 1: Regularly discuss own development needs with line manager, and attend training events identifiedCase Workers - Vale and Cardiff of 21October 2016

Take responsibility for seeking out knowledge and finding out information to help own learning Take an active part in own development, working with your Line Manager to identify your

development needs Attend all training programmes identified, participate fully and discuss the learning with your

Line Manager afterwards Reflect on new learning, and how to use it for the best outcome of service users

Level 2: Proactively identify own development needs and take action to meet them

Identify any areas in your own performance where you need further development, and understand how best to get the training or experience you need

Actively seek out others who may have the knowledge or skills you require, and ask for support for your learning

Clearly understand the link between your learning and delivery of the best outcome for service users

Take on development which is stretching and challenging, where it will have the best results on your own performance

Show a passion and commitment for keeping updated with new information which impacts on your own performance and delivery of standards


APPLICATION FORM

Application for the post of (please tick to indicate which role(s) you are applying for): Case Worker HSA Vale Case Worker Cardiff/ Vale

Closing date for the receipt of application forms is: 9.00 am Monday 31st October 2016

This page will be removed from the application form before shortlisting, to enable us to shortlist candidates anonymously. Therefore please avoid using your name, elsewhere on the application.

PERSONAL INFORMATION

Surname

First Names

Address(including postcode)

Contact Telephone NumberE-mail address

REFERENCES

At least one of your references should be a present or most recent employer, tutor, volunteer work supervisor etc. If your most recent employer is not in a similar field but you have worked with a vulnerable client group within the last 5 years then we will also require a reference from this organisation. References will be requested after interview and Gofal reserves the right to contact any previous employer.

Name________________________________

Address: ______________________________

______________________________________

__________________Postcode____________

Telephone no: __________________________

E-mail: ________________________________

Relationship to yourself: __________________

Name________________________________

Address: ______________________________

______________________________________

__________________Postcode____________

Telephone no: __________________________

E-mail: ________________________________

Relationship to yourself: __________________

WELLBEING

Gofal is committed to equality of opportunity and welcomes applications from all. When shortlisting applicants, the information used is that which relates to the person specification. Case Workers - Vale and Cardiff of 21October 2016

Gofal upholds the commitments of the Disability Symbol. Where applicants meet all essential criteria then if a disability is declared an interview will be guaranteed and that applicant will not be further assessed against desirable criteria.

The Equality Act, 2010 defines a disability as:“A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day to day activities.”

With reference to the above statement do you consider yourself to have any disabilities:

(please delete as appropriate)

If YES, please highlight any additional support or special arrangements you would require if you are shortlisted and invited to interview.

Are you subject to any restrictions which would prevent you from taking employment in the United Kingdom? (Documentary Evidence will be required) (please delete as appropriate)

If YES please provide details:

CRIMINAL CONVICTIONS

Gofal aims to promote equality of opportunity for all with the right mix of talent, skills and potential and as such welcomes applications for employment from a diverse range of candidates, including those with criminal records.

Due to the nature of our work with vulnerable adults, some posts at Gofal are exempt from the provisions of the Rehabilitation of Offenders Act and as such will request information on all convictions including those that would be deemed to be ‘spent’ under this act. Checks are made with the Disclosure and Barring Service and any offer of employment is made subject to receipt of a satisfactory Disclosure.

A criminal record or conviction is not necessarily a bar to employment with Gofal and each case will be decided on the individual circumstances.The above is the policy statement of Gofal, if you wish to see our full procedure then please do contact the office in confidence and a copy will be sent to you.

ADDITIONAL INFORMATION

How much notice are you required to give?


How did you hear of this post? Please specify _____

Are you to your knowledge, known to any Trustee or employee of Gofal? YES/NO* (please delete as appropriate)

Details: _______________________________________________________

I confirm that to the best of my knowledge the information given in this application is true and correct. I understand that if any false information is given it may result in the withdrawal of an offer or termination of employment should I be appointed.

Signed: Date:

EDUCATION(Including secondary, further and vocational education)

Dates Establishment Qualifications and Grades

OTHER TRAINING ATTENDED


Dates Course Details – Title and length of course

EMPLOYMENT

Please provide details of your work history, both paid and unpaid, in chronological order. Please ensure that you do not leave gaps unaccounted for. Gofal reserves the right to contact any of your previous employers

DATES PAID OR

UNPAID

EMPLOYER POSITION AND DUTIES

REASON FOR LEAVING


SUPPORTING STATEMENT


Please tell us how you believe you have demonstrated the values which are important to us in Gofal and the requirements of the Person Specification. We’d like you to keep your answer to less than 500 words.

The information provided in this section helps us to determine who to invite for interview.

Please attach additional sheets if required.

Please note that we don’t accept CV’s in place of this section.


DRIVING

Do you hold a current driving licence? YES/NO

Do you have your own transport, which you would agree to maintain and insure for work purposes?

YES/NO

WELSH LANGUAGE

Do you speak: Welsh as a 1st language ¨ 2nd language ¨ do not speak Welsh

Please return the completed application form by post or e-mail by the stated closing date.

Please Note: If sending via post please ensure you use the correct postage. Gofal cannot accept late applications due to insufficient postage.

By post: HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN

Or by e-mail to: [email protected]


EQUAL OPPORTUNITIES MONITORING FORM

mailto:[email protected]

Gofal is striving to ensure equality in its employment policies and as part of this; we are monitoring our recruitment practices. This will help us to identify areas of under-representation in our work force and to assess areas where action is required.

Your co-operation in completing this form would be greatly appreciated. We should stress that any information you give will be strictly confidential to the personnel section.If you do not wish to answer any question (s) this will not affect your application in any way.

Post Applied For………………………………………… Date……………………….

Where did you see this post advertised…………………………………………..………………

Thank you for your time and co-operation in completing this form.

1. SEXAre you :-

¨ Male¨ Female

¨ Prefer not to say

1a. GENDER IDENTITYIs your gender identity the same as the gender you were assigned at birth?

¨ Yes¨ No


Do you live and work full time in a gender opposite to that assigned at birth?

¨ Yes¨ No


AGEMy age is:-……………………….


2. RELATIONSHIP STATUSAre you:-

¨ Single¨ Married¨ Divorced¨ Widowed


¨ Co-habiting¨ Civil Union¨ Domestic partnership


3. DISABILITIES

The Equality Act, 2010, defines a disability as:

“A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities”

Do you consider yourself to have disabilities?

¨ Yes¨ No


Please specify:

¨ Physical impairment¨ Sight loss or partially sighted¨ Hard of hearing¨ Deaf (non BSL user)¨ Deaf BSL user¨ Learning difficulties¨ Mental and emotional distress¨ A health condition e.g. HIV, multiple sclerosis, cancer


4. MENTAL HEALTHDo you have your own lived experience of mental ill health?

¨ Yes¨ No


Do you have experience of providing care/support to a friend or family member experiencing mental ill health?

¨ Yes¨ No



5. SEXUAL ORIENTATIONI would describe myself as:-

¨ Bisexual¨ Gay¨ Heterosexual¨ Lesbian


6. ETHNIC ORIGINI would describe my ethnic origin as:-

WHITE

¨ British¨ English ¨ Scottish ¨ Welsh ¨ Irish ¨ Traveller

Any other white background, please write…………………………………………………..….

MIXED

¨ White and Black Caribbean¨ White and Black African¨ White and Asian

Any other mixed background, please write in…………………………………………………..

ASIAN, ASIAN BRITISH

¨ Indian¨ Pakistani¨ Bangladeshi¨ Chinese

Any other Asian background please write in……………………………………………...……

BLACK, BLACK BRITISH

¨ Caribbean¨ African

Any other black background please write in………………………………..…………………..



7. RELIGION OR BELIEFI would describe my religion or belief as:-

¨ Buddhist¨ Christian¨ Hindu¨ Jewish¨ Muslim¨ Sikh¨ Any other religion or belief (please specify)…………………………………………¨ No religion


8. LANGUAGE

¨ Welsh ¨ as a 1st language ¨ as a 2nd language

¨ English ¨ as a 1st language ¨ as a 2nd language

Any other please specify (include BSL)………………………………………………………………………

¨ as a 1st language ¨ as a 2nd language


Please return with your application: By post: HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN

Or by e-mail to: [email protected]

This form will be immediately separated from your application form and it will not be seen by the recruitment panel.


mailto:[email protected]

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