The art of feedback: e-learning module: What's feedback? Why feedback? How to give feedback?
· Web viewHow to give feedback about Yooralla3. How to give feedback face to face4. How to give...
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Yooralla Customer Feedback Easy English Version Contents What is feedback? 2 How to give feedback about Yooralla 3 How to give feedback face to face 4 How to give feedback by telephone 5 How to give feedback by post 7 Who else can you speak to 7 Words in this sheet 8 Feedback form 9 Customer feedback | 1
Transcript of · Web viewHow to give feedback about Yooralla3. How to give feedback face to face4. How to give...
Yooralla Customer Feedback
Easy English Version
Contents
What is feedback? 2How to give feedback about Yooralla 3How to give feedback face to face 4How to give feedback by telephone 5How to give feedback by post 7Who else can you speak to 7Words in this sheet 8Feedback form 9
Customer feedback | 1
What is feedback?
Giving feedback means telling us
what you think about
Yooralla
our service
or
someone who works at Yooralla.
Feedback is important. It helps us improve what
we do for you.
You can tell us if
we are doing a good job
or
someone who works at Yooralla is doing a
good job.
You can tell us how we can do things better.
Customer feedback | 2
You can tell us if you are
unhappy about
our service
the way you have been treated
or
someone who works at Yooralla.
How to give feedback about Yooralla
You can choose how to give us feedback.
You can give us feedback
face to face
by telephone
on our website
Customer feedback | 3
by email
or
by post.
How to give feedback face to face
If you would like to give feedback to someone
face to face you can speak to
your manager
your service delivery officer
or
your support worker.
If you would like someone to meet with you
phone 03 9666 4500
and
ask for the Customer Relations Team.
Customer feedback | 4
How to give feedback
by telephone
If you would like to give feedback by
telephone
phone 03 9666 4500
and
ask for the Customer Relations Team.
If you have a hearing impairment you can use the
National Relay Service.
Go to www.relayservice.gov.au
If you do not speak English you can use the
Telephone Interpreter Service (TIS).
Phone 131 450
How to give feedback on our website
If you would like to give feedback on our website
go to
www.yooralla.com.au/other-pages/contact-us/
feedback
Customer feedback | 5
How to give feedback
by post
If you would like to post us your
feedback you can
do the form at the end of this sheet
and
post it to Yooralla
PO Box 310
Collins Street West
Melbourne Victoria 8007
If you would like us to contact you
ask for a Contact Me form at your Yooralla
service
and
use the envelope to post it back to us. You do
not have to put a stamp on the envelope.
Customer feedback | 6
Who else can you speak to?
You can tell someone else if you are not
happy with our service.
You can speak to the
Disability Services Commissioner (DSC)
Phone 1800 677 342
Department of Education and Training
Phone 03 9637 2000
The Complaints Resolution and Referral
Service (CRRS)
Phone 1800 880 052
Department of Health & Human Services
Phone 1300 884 706
Customer feedback | 7
Words in this sheet
Service What we do for you. The support we give you.
It can also mean the place you come to get
support from us. For example
a day service.
Support To help someone. To give them what they need.
Hearing A person who has a hearing impairment cannot
impairment hear properly. They might
be unable to hear at all
or
only hear a little bit
Customer feedback | 8
Feedback form
Do this form if you would like to post
your feedback to us.
You can ask someone to help you do this form.
What is your feedback about?
Mark or tick ONE answer.
Yooralla in general
A Yooralla service
Write which service here
…………………………………………...
Someone who works at Yooralla
Write the person’s name here
…………………………………………...
Customer feedback | 9
Tell us about you
Mark or tick ONE answer
I am a person with disability
and
I receive services from Yooralla
I am a person with disability
and
I DO NOT receive services from
Yooralla
I am a family member of a person
who receives services from Yooralla
I am a friend of a person who
receives services from Yooralla
Customer feedback | 10
Do you want us to contact
you?
No
Yes
Write how we can contact you here
…………………………………………
…………………………………………
…………………………………………
Write what you would like to tell us.
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
Customer feedback | 11
………………………………………
…………………………………………
…………………………………
Write what you would like to happen.
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
…………………………………………………………
You have finished this form. Thank you for your
feedback.
Yooralla
PO Box 310
Collins Street West
Customer feedback | 12
Melbourne Victoria 8007
The Easy English on this sheet
was written by Yooralla. May 2016.
www.yooralla.com.au
Images in this sheet are from
Softpics © Innovative Communication
Programming (Ylana Bloom
& Dolly Bhargava)
Mark A. Hicks, Illustrator. www.MARKIX.net
Photosymbols. www.photosymbols.com
Freepik. www.freepik.com
Customer feedback | 13
