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STATEMENT OF WORK (SOW)ON FOLLOW-ON SUPPORTOF AGS COMMON GROUND

SUPPORT EQUIPMENT

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AMENDMENT RECORD

Revision/Amendment Date of issue Remarks

Version v0.1 23-Nov-2018 Initial draft

Version v0.2 07-Feb-2019 Revised draft

Version v0.3 16-May-2019 Revised draft

Version v1.0 19-Jul-2019 Revised draft

Version v2.0 19-Sep-2019 Revised draft

Version v2.2 26-Sep-2019 Final

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TABLE OF CONTENTS

Contents1. Abbreviations...................................................................................................................6

2. Scope of Procurement.....................................................................................................7

3. Applicability of documents...............................................................................................7

4. Rules for Interpretation of the Statement of Work (SOW)...............................................7

5. Terminology.....................................................................................................................7

6. Project Management........................................................................................................8

7. Quality Management........................................................................................................8

8. Equipment Operators Training.........................................................................................8

9. Equipment Technical Manuals.........................................................................................8

10. Equipment Maintenance..................................................................................................8

10.1. Equipment Scheduled Maintenance Concept........................................................9

10.2. Equipment Unscheduled Maintenance Concept....................................................9

11. DMS Management.........................................................................................................10

12. NATO Furnished Property (NFP)...................................................................................10

13. Contract Grace Period...................................................................................................10

14. Deliverables’ Acceptance Process & Criteria................................................................10

ANNEX A. Contractual Deliverables Schedule & Means of Acceptance..............................1

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1. AbbreviationsCA Contract AwardCGSE Common Ground Support EquipmentDMS Diminishing Manufacturing SourcesMOB Main Operating BaseNAGSF NATO Airborne Ground Surveillance ForceNFP NATO Furnished PropertyNTE Not To ExceedNSN NATO Stock NumberOEM Original Equipment ManufacturerP/N Part NumberPO Purchase OrderUoI Unit of IssueWD Working Days

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2. Scope of ProcurementThis SOW describes the detailed requirements for the provision of follow-on support services for the Common Ground Support Equipment associated with the NATO AGS system. The specific ground support equipment is explicitly listed in Table 1 along with the activities to be performed by the contractor per equipment type. The required activities comprise operator training, scheduled maintenance and unscheduled maintenance.

3. Applicability of documentsThe documents referenced in this SOW include standards and specifications against which the requested articles/services shall conform. The contents of these standards are applicable to the extent they are relevant to the articles/services to be provided, unless explicitly defined.

4. Rules for Interpretation of the Statement of Work (SOW)Throughout the SOW, the following standards shall apply:

Whenever requirements are stated herein to “include” a group of items, parameters, or other considerations, “include” means “only the items specified in the specific PO”;

Whenever reference is made to a section, task, or paragraph, the reference includes all subordinate and referenced paragraphs;

The order of the SOW requirements is not intended to specify the order in which they shall be carried out unless explicitly stated. The SOW defines the activities the Contractor’s process should cover, i.e., the Contractor’s implementation plans determine the timing of Contractor detailed activities;

In case of inconsistencies, the SOW shall have precedence over the Applicable Documents and Annexes;

Whenever a “week” is referred to, it shall be interpreted as working week, Monday to Friday, 8 hours per day, 40 hours per week;

For numbers appearing in textual documents the convention to be used is for a comma to serve as the thousands separator and a period to be the decimal separator (e.g. 1,365,276.24);

The convention to be used for dates appearing in free text (e.g. quoting dates of meetings) is day-month-year;

Acronyms and abbreviations are explained in the abbreviations table and are normally spelled out when they are used for the first time in the document.

5. TerminologyNSPA: The organization responsible for performing contract management and achieving the best level of service provision for its Customers. NSPA will validate the services provided by the Contractor as part of its management commitment to the Customer. As the NATO Agency empowered on behalf of the Customer for the implementation of specified services, NSPA is responsible for the contract administration, supervision, direction and acceptance of goods and services. NSPA remains the service integrator and coordinating body for all services provided within the scope of this Contract or by the Contractor deployed in support of this Contract. As such, the Contractor shall ensure all service requests and all provision of services are duly coordinated through NSPA.

Contractor: The term “Contractor” refers to all personnel, employees and staff working in support of this Contract(s). This includes personnel hired by the primary Contractor, personnel working as sub-contractors and Local Civilian Hires (LCH) (i.e. Italian employees). The primary Contractor shall, at all times, hold full responsibility for all personnel, permanent or temporary, employed in support of this Contract.

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Customer: Refers to the AGS Main Operating Base (MOB), namely NAGSF, in favor of whom the deliverables of the contract are rendered. The MOB’s address is the following:

Aeroporto Militare SigonellaSP69ii, Piano D’Arci96016 Sigonella (CT)ITALY

6. Project ManagementThe Contractor shall appoint an appropriate resource(s) responsible for planning and coordination of all relevant activities and arrangements for the successful delivery of the current SOW.

The Contractor shall also provide a point of contact with the Customer and NSPA’s representatives regarding maintenance planning & implementation.

The Contractor shall establish a mechanism to monitor for potential updates of the maintenance and operational manuals issued by the OEMs of the relevant equipment, and make these updates available to the Customer.

7. Quality ManagementThe Contractor shall possess and maintain throughout the contractual period a quality management accreditation per ISO 9001:2015.

8. Equipment Operators TrainingFor the equipment listed in Table 1 the corresponding training of the Customer’s personnel (operators) shall include the following:

i. Training for installation and setup (where required)ii. Training for the safe operation of the equipmentiii. Training for performing the pre-use or daily/weekly inspections applicableiv. Preparation & packaging of the equipment for shipment

Any training delivered shall be in accordance with the associated equipment manuals.

The Contractor’s personnel delivering the training shall be qualified and authorized by the OEM of the associated equipment or an OEM approved entity.

The Contractor shall include in its training syllabus actual demonstration of the taught tasks, where this is practical.

Training shall take place in the MOB, Sigonella, Italy in English language.

9. Equipment Technical ManualsThe Contractor shall provide the latest versions of the technical manuals relevant to the equipment listed in Table 1 covering both operation and maintenance activities.

All manuals shall be in English language and electronic form. Acceptable electronic formats are Portable Document Format (pdf) or MS Word (Pdf is preferable).

10. Equipment MaintenanceThe maintenance needed for the equipment comprises Scheduled and Unscheduled maintenance. The Contractor’s personnel conducting any maintenance shall be qualified and authorized by the OEM of the associated equipment or an OEM approved entity. All maintenance activities shall be conducted i.a.w. the applicable OEM maintenance manual.

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The CGSE’s maintenance activities shall in general be taking place on-site, at the Customer’s premises in MOB. This excludes the cases were equipment repairable components or the equipment as a whole need to return to depot centres for repair.

In the unlikely event the Contractor is required to provide its services elsewhere, this shall be subject of ad-hoc quotation.

Any common or special tooling required for the maintenance event shall be provided by the Contractor.

10.1. Equipment Scheduled Maintenance ConceptThe scheduled maintenance of the equipment comprises periodic inspections as well as replacement of certain parts. As a rule, planned maintenance comprises predefined inspections and/or preventative replacements but can potentially also entail additional replacements of parts or repairs based on inspection results. Hence, for scheduled maintenance events the Contractor is expected to act in a two-phased approach as follows:

The Contractor for each scheduled maintenance event from those listed in Table 1 shall deliver the following:

Phase I: Conduct standard activities1

i. Performance of the tasks entailed per maintenance event utilising its own properly trained and qualified personnel

ii. Provision of any replacement parts and/or consumables requirediii. Compilation and submission of a detailed technical report describing the maintenance

actions performed as well as the parts replaced. The report shall also include the “on-condition” repairs/replacements required quoting their entailed material and labor costs.

iv. Provision of a serviceability certificate for the subject equipment (if no further conditional maintenance is required)

Phase II: Rectification of inspection findings2

v. Execution of the extra maintenance activities due to inspection findingsvi. Repair of any repairable componentsvii. Provision of any associated spares/consumablesviii. Compilation and submission of a detailed technical report post conducting the

maintenance event, describing the maintenance actions performed as well as the parts replaced

ix. Provision of a serviceability certificate for the subject equipment.

Scheduled maintenance shall be completed within the standard times given in Table 1.

10.2. Equipment Unscheduled Maintenance ConceptThe unscheduled maintenance of the equipment shall encompass both failure investigation and rectification of the equipment listed in Table 1. More specifically the contractor shall be expected to act in a two-phased approach as follows:

Phase I: Failure investigation

i. On-site survey of the failed equipment and isolation of the failure sourceii. Compilation of a detailed investigation report listing all technical activities required

along with quoting their entailed material and labor costs.

Phase II: Failure rectification (provided NSPA accept quotation)

1 Refers to maintenance tasks required to be performed unconditionally2 Refers to the over & above tasks required, as result of a condition (e.g. extent of damage or wear). Such cases shall be dealt in the same way as unscheduled maintenance Phase-II

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iii. Rectification of the failure by adjustments or replacement of partsiv. Provision of any non-repairable parts required to rectify the faultv. Repair of any repairable components required to rectify the faultvi. Provision of any consumables required to rectify the faultvii. Provision of a serviceability certificate for the subject equipment

Failure investigation (Phase I) needs to be completed within five (5) WDs for routine POs and two (2) WDs for urgent ones.

11. DMS ManagementThe Contractor is required to conduct certain DMS management activities regarding equipment spares, which allow for an orderly resolution of forthcoming obsolescence cases. Such DMS management activities shall include surveillance for identifying potential DMS issues, their impact assessment and proposal of the most cost effective resolution method. The evidence, analysis, conclusions and proposals of the aforementioned DMS management activities shall be documented in a report issued yearly.

12. NATO Furnished Property (NFP)The following shall be provided as NFA during the Contract implementation:

i. Venue for the provision of training at the MOBii. Equipment for hands on training iii. Hangar space for conducting maintenance

13. Contract Grace PeriodA preparatory period of no more than one (1) month after contract award shall be granted to the Contractor in order to establish prerequisites required to deliver the SoW. After such period has elapsed the Contractor shall be available to accept and act upon POs within the present SoW.

14. Deliverables’ Acceptance Process & CriteriaAcceptance of all delivered items/services shall be performed by NSPA or its delegated entities following specified processes. Annex A contains the processes and/or means for acceptance of deliverables during contract execution.

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Table 1. CGSE List & maintenance requirements

# CGSE Description OEM Model Quantity Part Number Duration NTE (WDs)

1 MD-3 Nitrogen Cart Metadure Parts & Sales Inc. MD-3 2 MD-3

a. Operators training for up to 10 Customer’s maintenance personnel Not applicable

b. Unscheduled maintenance (i.a.w. technical manual) See note3

c. Annual Inspection, Maintenance & Lubrication (i.a.w. T.O. 35D3-6-17-21) 2

2 Nitrogen Servicing Unit Metadure Parts & Sales Inc. A/M26U-4 2 1317AS100-1


b. Unscheduled maintenance (iaw AG-750AO-OMM-000) See note3

c. 91-Day periodic inspection (iaw AG-750AO-MRC-110) 1

d. 182-Day periodic inspection (iaw AG-750AO-MRC-110) 1

e. 364-Day periodic inspection (iaw AG-750AO-MRC-110) 1

f. 546-Day periodic inspection (iaw AG-750AO-MRC-110) 1

g. 728-Day periodic inspection (iaw AG-750AO-MRC-110) 1

h. Depot level maintenance (iaw AG-750AO-OMM-000 WP 012) 3

3 Flight Line Air Conditioning System

HDT Global MBA-32-51 Thor 200 HP

2 GR40510AADFTKHZ

3 Refers to the duration of Phase I of the unscheduled maintenance. This should not exceed 5 WDs for routine requirements and 2 WDs for urgent ones. Urgency level to be defined within the respective PO.

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b. Unscheduled maintenance (iaw H005165-CE) See note3

c. Semi-annual maintenance (iaw H005165-CE Figure 6-2) 2

d. Annual maintenance (iaw H005165-CE) 3

e. 500 hours or annual maintenance (iaw H005165-CE) 3

f. Vortron Air Power Centrifugal Blower (model 2C387-250-601HDT) 3 month inspection (i.a.w. Vortron maintenance manual) 1

g. Vortron Air Power Centrifugal Blower (model 2C387-250-601HDT) 6 month inspection (i.a.w. Vortron maintenance manual) 1

h. Vortron Air Power Centrifugal Blower (model 2C387-250-601HDT) 12 month inspection (i.a.w. Vortron maintenance manual) 1

i. Vortron Air Power Centrifugal Blower (model 2C387-250-601HDT) filter replacement (i.a.w. Vortron maintenance manual) 2

j. Vortron Air Power Centrifugal Blower (model 2C387-250-601HDT) drive belt replacement (i.a.w. Vortron maintenance manual) 1

k. Vortron Air Power Centrifugal Blower (model 2C387-250-601HDT) idler pulley replacement (i.a.w. Vortron maintenance manual) 2

l. Cummings Engine QSB5-G6 250 hour/3 month maintenance (i.a.w. Cummins maintenance manual) 1

m. Cummings Engine QSB5-G6 500 hour/6 month maintenance (i.a.w. Cummins maintenance manual) 2

n. Cummings Engine QSB5-G6 1000 hours/1 year maintenance (i.a.w. Cummins maintenance manual) 2

o. Cummings Engine QSB5-G6 2000 hours/2 years maintenance (i.a.w. Cummins maintenance manual) 3

p. Cummings Engine QSB5-G6 5000 hours/5 years maintenance (i.a.w. Cummins maintenance manual) 3

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4 Frequency Converter Unitron UFC-90M-620UDC 5 198-19009-139


b. Unscheduled maintenance (iaw Unitron maintenance manual) See note3

c. Metal Oxide Varistor (VAR) Replacement (iaw Unitron technical manual) 1

d. Semi-annual scheduled maintenance (iaw Unitron technical manual) 1

e. Annual scheduled maintenance (iaw Unitron technical manual) 2

f. Air Filter replacement (iaw Unitron technical manual) 1

5 Diesel Generator ITW GSE Hobart ACE4490S28TTE-EX 2 MDL90CU20


b. Unscheduled maintenance, iaw OM-2245 See note3

c. Scheduled maintenance (B) 3 Months or 250 hours (iaw OM-2245) 1

d. Scheduled maintenance (C) 6 Months or 500 hours (iaw OM-2245) 2

e. Scheduled maintenance (D) Annually or 1000 hours (iaw OM-2245) 2

f. Scheduled maintenance (E) 1.5 Years or 1500 hours (iaw OM-2245) 2

g. Scheduled maintenance (F) 2 Years or 2000 hours (iaw OM-2245) 2

6 Diesel Hydraulic Power Supply Hydraulics International Inc. A/M27T-15 2 040489-100

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b. Unscheduled maintenance (i.a.w. NAVAIR 17-15BF-110) See note3

c. 182-day system check (i.a.w. NAVAIR-17-600-BF110-6-2) 1

d. 364-day system check (i.a.w. NAVAIR-17-600-BF110-6-2) 1

e. 728-day system check (i.a.w. NAVAIR-17-600-BF110-6-2) 2

f. 1092-day system check (i.a.w. NAVAIR-17-600-BF110-6-2) 1

g. 1820-day cleaning/inspection (i.a.w. NAVAIR-17-600-BF110-6-2) 1

7 Electric Hydraulic Power Supply Hydraulics International Inc. A/M27T-14 2 040499-100


b. Unscheduled maintenance (i.a.w. NAVAIR 17-15BF-120) See note3

c. 364-day inspection (i.a.w. NAVAIR-17-600-BF120-6-2) 1

d. 728-day inspection (i.a.w. NAVAIR-17-600-BF120-6-2) 1

e. 1092-day general cleaning (i.a.w. NAVAIR-17-600-BF120-6-2) 1

f. 1820-day general cleaning (i.a.w. NAVAIR-17-600-BF120-6-2) 1

8 Self-Generating Nitrogen Servicing Cart

PCI MNGP-003 2 799085-003

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a. Operators training for up to 10 Customer’s maintenance personnel (i.a.w. MNGP-003) Not applicable

b. Unscheduled maintenance (i.a.w. MNGP-003) See note3

c. Monthly scheduled maintenance (iaw MNGP-003) 1

d. 6-months scheduled maintenance (i.a.w. MNGP-003) 1

e. 1-year scheduled maintenance (i.a.w. MNGP-003) 2

f. 2-year scheduled maintenance (i.a.w. MNGP-003) 2

g. 5-year scheduled maintenance (i.a.w. MNGP-003) 3

9 Floodlight Set, Portable Metadure Parts & Sales Inc. NF-2 4 NF-2

a. Operators training for up to 10 Customer’s maintenance personnel (i.a.w. operating manual) Not applicable

b. Unscheduled maintenance (i.a.w. operating & maintenance manual) See note3

c. 50-hour inspection (i.a.w. operating & maintenance manual) 1

d. 150-hour inspection (i.a.w. operating & maintenance manual) 1

e. 450-hour inspection (i.a.w. operating & maintenance manual) 2

10

Air Start Cart EINSA SA AN-155T 2 1.308

a. Operators training for up to 10 Customer’s maintenance personnel (i.a.w. operating manual) Not applicable

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c. 90-days scheduled maintenance (i.a.w. operating & maintenance manual) 1

d. 1-year scheduled maintenance (i.a.w. operating & maintenance manual) 2

11

Poly-Alpha-Olefin (PAO) Liquid Cooling Cart

Bemco Inc N/A 1 367C0002-3

a. Operators training for up to 10 Customer’s maintenance personnel (i.a.w. operating & maintenance manual) Not applicable


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ANNEX A.Contractual Deliverables Schedule & Means of Acceptance

ID CONTRACTUAL DELIBERABLE SERVICE DELIVERY MEANS OF ACCEPTANCE01 Project management i.a.w. §6 Every 6 months Service acceptance by Customer

02 Contractor’s training personnel qualification certificates i.a.w. §8

PO+2 weeks Review & acceptance by NSPA

03 Operators’ training syllabus i.a.w. §8 PO+2 weeks Service acceptance by Customer

04 Operators’ training i.a.w. §8 PO+4 weeks4 Service acceptance by Customer

05 Initial provision of operating & technical manuals i.a.w. §9

PO+4 weeks Review & acceptance by Customer

06 Contractor’s maintenance personnel qualification certificates i.a.w. §105

PO+1 week Review & acceptance by NSPA

07 Scheduled maintenance event i.a.w. §10.1 PO + NTE6 Review of technical report and physical equipment operational check/inspection by Customer

08 Unscheduled maintenance event (Routine) i.a.w. §10.2

PO+5 WDs7 Review of technical report and physical equipment operational check/inspection by Customer

09 Unscheduled maintenance event (Urgent) i.a.w. §10.2

PO+2 WDs8 Review of technical report and physical equipment operational check/inspection by Customer

10 DMS Report i.a.w. §11 PO+6 weeks Review & acceptance by Customer

4 Refers to contractor’s declaration of readiness to initiate the training5 Applicable to any maintenance event, scheduled or unscheduled6 NTE times for each scheduled maintenance event are quoted for each specific event in Table 1. They reflect the time since from PO placement until the equipment serviceability certificate is issued.7 Refers to the Contractor’s response time for Phase-I i.e. between the PO placement and the completion of the Phase-I (routine fault investigation for unscheduled maintenance event)8 Refers to the Contractor’s response time for Phase-I i.e. time between PO placement and the completion of the Phase-I (urgent fault investigation for unscheduled maintenance event)

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