The Development of the Clinical Healthcare Support Worker Role: A ...
{ Qualities of a Healthcare Worker Principles of Health Science.
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Transcript of { Qualities of a Healthcare Worker Principles of Health Science.
![Page 1: { Qualities of a Healthcare Worker Principles of Health Science.](https://reader036.fdocuments.net/reader036/viewer/2022082821/5697c0281a28abf838cd6bcf/html5/thumbnails/1.jpg)
{
Qualities of a Healthcare Worker
Principles of Health Science
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{Professional Appearance
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Your appearance communicates level of confidence and a positive self image.
Research has shown that within 20 seconds up to 4 minutes, people form an impression about another person based mainly on their appearance.
Rules about appearance may vary.
Certain professional standards apply to most health careers and should be observed as a professional.Creating a Positive
Impression
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Healthcare involves promotion of health and preventing disease; healthcare workers serve as role models
Five main factors the contribute to good health: Diet – eating healthy Rest – adequate sleep for energy and dealing with
stress Exercise – maintains circulation, improves muscle
tone, enhances mental attitude, aids in weight control, contributes to more restful sleep
Good posture – prevents fatigue, less stress on muscles
Avoid use of tobacco and drugs – use of these substances can be detrimental to health
Promoting Health
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Required in many healthcare occupations
Should be neat, well fitting, clean, and free from wrinkles
Some facilities require certain color uniforms for certain departments
Name badges with photo IDs are expected to be worn by all employees at all times
White shoes are preferred in most settings; shoes need to be clean, properly fitted and provide good support
Uniform
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Essential because you will be working very closely with other people.
Strong odors such as those caused by tobacco, perfumes, aftershave lotions, etc. can be offensive and should be avoided.
Nails should be kept short, clean, and natural. Many healthcare facilities prohibit artificial nails.
Hair should be kept clean, neat, and easy to care for while at work.
Jewelry is usually not permitted due to possible injury and germ transmission. Exceptions: wedding ring, watch, small “stud” pierced earrings
Personal Hygiene
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Excessive makeup is discouraged.
Tattoos that are visible are prohibited in many healthcare facilities. Some facilities require that all tattoos be covered by clothing at all times.
Learn and follow the policies established by your workplace.
Makeup and Tattoos
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{Personal Characteristics
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Certain personal characteristics are attitudes apply to all health occupations
You should make every effort to develop these characteristics and attitudes
Personal Characteristics
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Desirable Characteristics
Empathy Respect Responsibility Dependable Patience
Acceptance of Criticism
Enthusiasm Self-Motivation Discretion Collaboration
Your vocab words!!!
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{Communication
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Communication is the exchange of information, thoughts, ideas, and feelings.
Communication process includes three essential elements:
Sender – person creating the message Message – information ideas, or thoughts Receiver – individual who receives the
message
Feedback is a method that can be used to determine that communication was successful.
Communication
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Clear message – must be in terms the sender and receiver both understand.
Clear and concise message – correct pronunciation and use of good grammar are important.
Receiver must be able to hear and receive the message. Ex. medicated patients, hearing impaired, limited English, etc.
Receiver must be able to understand the message – avoid the use of unfamiliar terminology.
Avoid interruptions or distractions. Ex. telephones, bright lights, children misbehaving, etc.
Elements of Effective Communication
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Listening is another essential part to effective communication.
Listening means paying attention to and making an effort to hear what is being said.
Good listening skills include: Be alert and maintain eye contact Avoid interrupting Avoid thinking about how you are going to
respond More?
Listening
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Verbal and Nonverbal
Verbal spoken word
Nonverbal facial expressions body language touch etc.
Nonverbal is said to be around 90% of all communication
When verbal and nonverbal messages agree, the receiver is more likely to understand
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Barriers to Communication
Physical Disabilities
Deafness or hearing loss
Blindness or impaired vision
Aphasia or speech impairment
Psychological Barriers Prejudice, attitude, or
personality Stereotypes may cause snap
judgments about the individual Examples?
Fear is often the cause of a negative attitude in your patient
Healthcare workers must learn to put prejudice aside
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{Teamwork & Leadership
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Teamwork consists of many professionals with different ideas, backgrounds, and interests, working together for the good of the patient
Teamwork improves communication and continuity of care
Every person on the team must understand the role of each team member
Good interpersonal relationships are essential
A leader is an important part of any team
Teamwork
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Democratic – one who encourages the participation of all individuals in decisions that have to be made or problems that have to be solved in their workplace
Laissez-faire – more informal, does not interfere, minimal rules or regulations, “hands off” attitude
Autocratic – dictator, total rule, makes all decisions
Types of Leaders