Old Managers › Used to tell you what to do, how and when to do it › Watched over employees and...
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BCEN 1400 Chapter 7 Management and Leadership
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Transcript of Old Managers › Used to tell you what to do, how and when to do it › Watched over employees and...
BCEN 1400Chapter 7
Management and Leadership
How Managers Roles are Changing
Old Managers› Used to tell you what to do, how and when
to do it› Watched over employees and reprimanded
New Managers› Leave it up to employees to determine
best way to do things› Work more as a team, supporting,
coaching, and motivating.
Functions of Management
Managers› Plan (very important – lays the
groundwork)› Organize› Lead› Control
Being a Manager: Planning
Anticipating trends and creating strategies
Mission, vision, values, goals, and objectives
SWOT analysis Strategy and tactics Decision making
› Using scientific method
Starbucks’ Mission
To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
Why is it important to focus upon “one” of everything?
How does inspiring the spirit sell more coffee?
Types of Planning
Strategic Planning – Long range goals of the company
Tactical Planning – Short-term programs for reaching long-term goals
Operational Planning – Figuring out how to work better in certain departments
Contingency Planning – Coming up with Plan B
Being a Manager: Organizing
Managers organize the efforts and resources they have under their control
Organizational Chart› Why do people get put into management
positions?› Is this right?
Choosing between stakeholders
Staffing the ranks and dealing with turnover
Skills of Managers
Technical Skills – Abilities to perform certain functions
Human Relations Skills – communicating with and motivating others
Conceptual skills – being able to think convergently and divergently
Being a Manager: Leading
Creating something for others to follow
Different styles of leadership› Autocratic› Participative› Free-rein
Leadership used to be referred to as directing – shows how management style has changed!
Being a Manager: Controlling
Establishing standards
Creating a measurement system
Measuring
Comparing results to plans
Taking corrective action
Importance of Satisfaction
External customers› Consumers and other businesses› Getting them to want to refer the business› Getting them to return
Internal customers› Making them feel at home› Putting a smiling face in front of the customer› Making everyone work well together to run
more efficiently.
