조직의 실패를 예방하는 부정의 힘(Negativity)_SERI_2013.04

12
2013. 4. 4. (제182호) 조직의 실패를 예방하는 부정의 힘(Negativity) 목차 1. 긍정만이 미덕인 사회 1 2. '부정의 힘' 3가지 활용법 3 3. 시사점 10 작성 : 김기호 수석연구원(3780-8521) [email protected]

Transcript of 조직의 실패를 예방하는 부정의 힘(Negativity)_SERI_2013.04

2. SERI 182 . . , . . . . . , . . . , . . . . , . , . . . . . 911 . . . 200 . . . , . . 3. SERI 18211. , - , ( ), ( ) - , " "( , )1) - , 8 2) - 1) Gordon, J. (2007).(, ). .2) (2009). ! . President, 711. - 60 4. SERI 1822 - 3) - , - 1,200 - , 650 , 1 (: How the mighty fall for the silliest ideas: DECISION-MAKING: Bad business decisions are easy to make - just ask the people who backed the Millennium Dome.(2001. 2. 27.). Financial Times.) - , 4)" ( , )"3) Ehrenreich, B. (2009). ( ). .4) Thinking negatively can boost your memory. (2009.11.2.). Reuters. 5. SERI 182 32. 3 - , , CEO " " 5)" " ( , )6) - 5) (2013). CEO . .6) Burkeman, O. (2012.12.7.). The Power of Negative Thinking. The Wall Street Journal. 6. SERI 182 4 - , (: EBS (2010). " - ".) - , , , - , 7)7) Halvorson, H. (2013. 1. 28.). Sometimes Negative Feedback is Best. Harvard Business Review. 7. SERI 1825 2 , , , - (25) - : 8.31 > 1.24 - : 2.92 < 8.53 (: Finkelstein, S. & Fishbach, A (2012). Tell Me What I Did Wrong:Experts Seek and Respond to Negative Feedback. Journal of Consumer Research, 39.) - 8) - 9) - , (: (2006). ( ). .)8) (2013). CEO . .9) (2013). CEO . . 8. SERI 182 6 - , , 10) - " " 11) " " 12)- (Mum Effect) : 1986 1 28 7 73 - 0.33~0.5%, 0.001% (330~500 ) (: Sutton, R. I. (2010. 6. 5.). The Mum Effect and Filtering in Organizations: The Shoot The Messenger Problem. Psychology Today.)10)"CEO ". (2009. 11. 12.). .11)"20 , 2 ". (2011. 6. 6.). .12)" ". (2010. 2. 10.). . 9. SERI 1827 - CEO " " 13) 14) - GM CEO 15) , 16) 1 - 1 - , 1 (: Davenport, T. & Manville, B. (2012). ( ). .)13)" ". (2011. 7. 25.). .14) (2012). " "( 169). .15) (2011).1 ( ). .16)" ". (2011. 7. 25.). . 10. SERI 182 8 , - 17) " " , , , (1991)- , , (: Collins, J. & Hansen, M. (2011). ( ). .) , - 911 - " " 18)17)Collins, J. & Hansen, M. (2011). ( ). 18)Burkeman, O. (2012.12.7). The Power of Negative Thinking. The Wall Street Journal. 11. SERI 1829 - - 200 1802 , , , - , 19), 20) " , " ( , HP ) - 1 ( ) - , - CEO " " (: (2010). " 7"(CEO Information 749). .)19)Foster, R. & Kaplan, S. (2003). ( ). 2120) (2008). " "(CEO Information 672). . 12. SERI 182 103. - 3:1 21) : 3:1( ), 5:1( ) 22) - , , - " "( , ) - - , , (: , J. (2002). ( ). .) - , SERI21) 22), B. (2009). ( ). 21.