© Maybo Ltd 2006 0 Violence Risk Reduction IOSH 2013 Bill Fox, Maybo.

© Maybo Ltd 2006

1

Violence

Risk Reduction

IOSH 2013

Bill Fox, Maybo

© Maybo Ltd 2006

2

Agenda

Work related violence A brief history Key learning

The elements of a successful strategy

Securing better workplace outcomes

Cost effective approaches to training

© Maybo Ltd 2006

3

Work related violence

A brief history…

Life according to Brian

A brief history…

Life according to Brian

© Maybo Ltd 2006

4

Work related violence: Brief History

1990’s

We have a problem Houston!

1990’s

We have a problem Houston!

© Maybo Ltd 2006

5


2000 - 2005National Occupational Standards

‘Zero Tolerance’Regulatory CM training for NHS & Security

Qualifications

2000 - 2005National Occupational Standards

‘Zero Tolerance’Regulatory CM training for NHS & Security

Qualifications

© Maybo Ltd 2006

6


2005 – 2012Organisational ‘multi element strategy’

Public Health ModelViolence Reduction Degree!

Technology ‘solutions’Case Law

2005 – 2012Organisational ‘multi element strategy’

Public Health ModelViolence Reduction Degree!

Technology ‘solutions’Case Law

© Maybo Ltd 2006

7

What did the Romans do for us?

Key

© Maybo Ltd 2006

8

Remember ‘Zero Tolerance’

Oops!

© Maybo Ltd 2006

9

Key Learning

It isn’t that easy….

Work related violence is a complex risk area influenced by many factors

- not all within our control!

It isn’t that easy….

Work related violence is a complex risk area influenced by many factors

- not all within our control!

© Maybo Ltd 2006

10

Key Learning

Policy

Risk Assessment

Technology / PPE

Training….

© Maybo Ltd 2006

11

Training

Training is one of the first control measures organisations are expected to put in place to address risks

It will improve matters if done well but can be costly and deliver little tangible change

Organisations therefore need to be clear about its purpose and their desired outcomes

© Maybo Ltd 2006

12

The desired outcome

Quality Training?

Current State

© Maybo Ltd 2006

13

Safer Environment?

= Fewer incidents & assaults

= Less Restraints etc.

Training etc.

The desired outcome

Current State

© Maybo Ltd 2006

14

The Real Challenge

To help deliver:

Fewer and less severe incidents

More confident and capable staff

A safe and positive experience for customers/service users

Reduced risk for the organisation

© Maybo Ltd 2006

15

Positive Outcomes

Require an

organisational commitment where training forms part of a

Multi-element strategy

© Maybo Ltd 2006

16

Tertiary

Secondary

Primary

PRO

-AC

TIVE

REA

CTI

VE

A Strategy Operating at 3 levels

© Maybo Ltd 2006

17

An Effective Training Model =

For training to deliver operational outcomes it must address proactive and reactive strategies and be:

Fit for Purpose

Delivered well

Transferred to the workplace

Maintained and supported

© Maybo Ltd 2006

18

8 Core Elements of Strategy Current State

Safer Workplace

Leadership

Service & Engagement

Staffing &

Supervision

Environment

Learning Culture

Data AnalysisTraining

Working Practices

Delivered as part of a wider strategy

© Maybo Ltd 2006

19

Current StateCurrent State

Safer WorkplaceSafer Workplace

Needs Review

& Design

Delivery

Transfer

MaintenanceTraining

Maybo Effective Training Partnership Model

© Maybo Ltd 2006

20


Safer WorkplaceSafer Workplace

Leadership

Service & Engagement

Staffing

Environment

Culture

Data Analysis

Needs Review

& Design

Delivery

Transfer

Maintenance

Working Practices

Training

Interdependent Elements

© Maybo Ltd 2006

21


Safer Workplace?Safer Workplace?

1. Needs Review

& Design

2. Delivery

3. Transfer

4. Maintenance

Output 1:

Fit for Purpose Training

Output 2:

High Quality Delivery

Output 3:

Workplace Integration

Output 4:

Sustained Change & Results

Kirkpatrick

L1 & L2

L3 & L4

Output Focussed & Evaluated

© Maybo Ltd 2006

22

Cost Effective Training Approaches

Blended Learning

Risk Based – Prioritised – Relevant

= Fit for Purpose!

© Maybo Ltd 2006

23

Our Purpose

Maybo helps organisations create

safe, positive environments for service users and staff through

effective training & partnership

© Maybo Ltd 2006

26

Maybo’s ‘8 Steps’ to Positive Outcomes

FEATURES

1 Leadership Commitment: A priority led from ‘top‘Clear values, policy, goals & strategy

Clear responsibilities at each levelMonitoring, systematic checks/audit

2 Staffing & Supervision

Recruiting the right staff (& trainers)Sufficiently qualified and competent

Adequate staffing levels Effective workplace supervision

3 Training Core role competencies metRelevant & prevention focused

Transfer to workplace & supportMaintenance & Evaluation

4 Environment Design & layout = fit for purposePositive experience for service users

Reduced triggersAdequate Security Measures

5 Service & Engagement

High standards of service deliveryConsulting with service users & staff

Positive Person Centred approachCommunicating with stakeholders

6 Working Practices

Awareness of risks and controlsEmbedding training & safe practices

Following guidance & proceduresGenerating ideas & improvements

7 Data Analysis Quality data & analysis (hard & soft)Identify successes & target concerns

‘Positively competitive’ measuresInforms practice & strategy

8 Learning Culture

Recognises and values progressDrives workplace learning & support

Debrief incidents & learn ‘no blame’Learn together with our clients

© Maybo Ltd 2006 0 Violence Risk Reduction IOSH 2013 Bill Fox, Maybo.

Documents

Transcript of © Maybo Ltd 2006 0 Violence Risk Reduction IOSH 2013 Bill Fox, Maybo.