I NFORMATION MANAGERS LTD. ATTENTION: All practice managers, healthcare providers, clinic managers...

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Transcript of I NFORMATION MANAGERS LTD. ATTENTION: All practice managers, healthcare providers, clinic managers...

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. Slide 2 I NFORMATION MANAGERS LTD.www.informationmangers.ca ATTENTION: All practice managers, healthcare providers, clinic managers of private healthcare practices. This Document Management Tip has been created especially for you. Great Big Book of Signs Every office has signs signs to remind people to take off their shoes, ring the bell, present their identity card and even to sign in! I have been in hundreds of healthcare offices and have seen some really great signs. We have selected over 20 signs needed in your clinic. Print and use these signs in your practice! What do you think makes a good sign? Heres a few tips! Make your signs easy to read, use simple words and correct spelling, make sure the print is clear and the sign is big enough to read, only put one message on each sign, pictures can sometimes help, be polite and use humour (use carefully!) What kind of signs do you use? Send us a picture and tell us what makes the sign good (or bad). Well share it on social media and add updates to the Great Big Sample Book of Signs. Slide 3 Garbage Only Your privacy is important to us. Please throw all paper in the shredding collection unit to be safely destroyed. Slide 4 Garbage Only Your privacy is important to us. Please throw all paper in the shredding collection unit to be safely destroyed. Slide 5 Well do everything we can to treat you with kindness and courtesy. Will you do the same for our staff? Slide 6 Well do everything we can to treat you with kindness and courtesy. Will you do the same for our staff? Slide 7 Shredding Collection Unit All paper placed in this unit will be securely be destroyed. Slide 8 Shredding Collection Unit All paper placed in this unit will be securely be destroyed. Slide 9 Attention To be considerate of patient privacy, please maintain a respectful distance. Slide 10 Attention To be considerate of patient privacy, please maintain a respectful distance. Slide 11 Please arrive 5 minutes before your appointment time. Thank you Slide 12 Please arrive 5 minutes before your appointment time. Thank you Slide 13 Please take off dirty or wet boots Thanks! Slide 14 Please take off dirty or wet boots Thanks! Slide 15 Clinic accepting walk-ins today. Slide 16 Slide 17 Please report to receptionist when you arrive. Slide 18 Slide 19 Zero Tolerance of Aggression This clinic has a zero tolerance policy on abusive or threatening behaviour. Any behaviour, verbal or physical, which causes staff to feel uncomfortable, embarrassed, or threatened, is unacceptable. Any patient who fails to comply may be removed from the premises and this practice. Slide 20 Zero Tolerance of Aggression This clinic has a zero tolerance policy on abusive or threatening behaviour. Any behavior, verbal or physical, which causes staff to feel uncomfortable, embarrassed, or threatened, is unacceptable. Any patient who fails to comply may be removed from the premises and this practice. Slide 21 Please inform the receptionist if you have been waiting for 30 minutes or longer. Slide 22 Slide 23 Ever wonder why it takes so long to see your doctor? No shows in March, April, and May = 214 214 patients could have had an appointment Slide 24 Ever wonder why it takes so long to see your doctor? No shows in March, April, and May = 214 214 patients could have had an appointment ? Slide 25 Alberta Health Care Services requires us to see your Alberta Health Care and photo ID each time you visit, and update your contact information. Thank you for your cooperation. Slide 26 Alberta Health Care Services requires us to see your Alberta Health Care and photo ID each time you visit, and update your contact information. Thank you for your cooperation. Slide 27 We are required to see your Health Care Insurance and photo ID each time you visit, and update your contact information. Thank you for your cooperation. Slide 28 We are required to see your Health Care Insurance and photo ID each time you visit, and update your contact information. Thank you for your cooperation. Slide 29 This is a respectful workplace. Behave like your mother is watching. We appreciate your respect! Thank you. Slide 30 This is a respectful workplace. Behave like your mother is watching. We appreciate your respect! Thank you. Slide 31 Number of last week's lost appointments due to last minute cancellations or no shows: You can help us to reduce these delays and serve you better by calling 48 hours before your appointment if you must cancel or rebook the date or time of your appointment. Thank you! Slide 32 Number of last week's lost appointments due to last minute cancellations or no shows: You can help us to reduce these delays and serve you better by calling 48 hours before your appointment if you must cancel or rebook the date or time of your appointment. Thank you! Slide 33 This is a respectful workplace. Do to others as you would have them do to you. We appreciate your respect! Thank you. Slide 34 This is a respectful workplace. Do to others as you would have them do to you. We appreciate your respect! Thank you. Slide 35 Stop Please wait here. You will need your Alberta Health Care Card ready to show the receptionist at every visit. Slide 36 Please wait here. You will need your Alberta Health Care Card ready to show the receptionist at every visit. Slide 37 Our Privacy Pledge Protecting the personal information of all our patients is a top priority. 1.Our employees follow strict privacy legislation to protect your health information from unauthorized access, use, disclosure, or destruction. 2.We collect, use, and disclose the individually identifying health information you provide in accordance with provisions of the Health Information Act (HIA). 3.Individually identifying health information is primarily used to provide diagnostic, treatment, and care services to you (HIA s27(1)(a)), and to bill the Alberta Health Care Insurance Plan (HIA s27(1)(b)(g)) for services provided. For more details please ask to speak to our Privacy Officer. Slide 38 Our Privacy Pledge Protecting the personal information of all our patients is a top priority. 1.Our employees follow strict privacy legislation to protect your health information from unauthorized access, use, disclosure, or destruction. 2.We collect, use, and disclose the individually identifying health information you provide in accordance with provisions of the Health Information Act (HIA). 3.Individually identifying health information is primarily used to provide diagnostic, treatment, and care services to you (HIA s27(1)(a)), and to bill the Alberta Health Care Insurance Plan (HIA s27(1)(b)(g)) for services provided. For more details please ask to speak to our Privacy Officer. Slide 39 Our Privacy Pledge Our Clinic respects the privacy rights of our patients and employees, and is committed to protecting the personal information that we collect from you. We have adopted this Privacy Statement to guide how we collect, use, and disclose the information you provide to us. We will: only collect information required for your care and treatment give you access to your own records and, if requested, make copies of them at a reasonable cost only share your information with other health providers that they need to provide you with proper health care ask your permission to share your health information if required for other purposes unless we must provide for legal reasons keep your information safe keep accurate records. In the event our Clinic changes ownership or is closed, we will try to contact you. We will tell you how you can get a copy of your information. If you ask us, we will transfer your information to another health provider. For more information, please talk to the Clinic Manager or Privacy Officer. Slide 40 Our Privacy Pledge Our Clinic respects the privacy rights of our patients and employees and is committed to protecting the personal information that we collect from you. We have adopted this Privacy Statement to guide how we collect, use and disclose the information you provide to us. We will: only collect information required for your care and treatment give you access to your own records and, if requested, make copies of them at a reasonable cost only share your information with other health providers that they need to provide you with proper health care ask your permission to share your health information if required for other purposes unless we must provide it for legal reasons keep your information safe keep accurate records. In the event our Clinic changes ownership or is closed, we will try to contact you. We will tell you how you can get a copy of your information. If you ask us, we will transfer your information to another health provider. For more information, please talk to the Clinic Manager or Privacy Officer. Slide 41 Our Privacy Pledge Our Clinic believes that the personal information that you provide to us is sensitive and important to you. We will follow these principles to maintain the confidentiality and security of your information. Principle 1 - We are accountable for the personal information that you give to us. Principle 2 - Our Clinic will tell you why we collect your personal information, before the information is collected. Principle 3 - Our Clinic will collect, use, and may disclose personal information about you. You may withdraw consent at any time. Principle 4 - Our Clinic will ask you for your personal information only when we need it to do our job to help you. Principle 5 - Our Clinic will use or disclose your personal information only for the reasons that you provided it to us. For more information, please talk to the Clinic Manager or Privacy Officer. Slide 42 Our Privacy Pledge Our Clinic believes that the personal information that you provide to us is sensitive and important to you. We will follow these principles to maintain the confidentiality and security of your information. Princip