Enterprise Cellular Amplifier - 5Gstore3gstore.com/cpminstallation/2020_install.pdfPower Consumption

CM2020 User Manual

Enterprise Cellular Amplifier

PARTS NO: CM2020-68/CM2020-75/CM2020-80

This manual applies to all CM2020 models.

ENTERPRISE RECEPTION SOLUTION

Upl ink Freq. Range (MHz) 824-849/1850-1910

Down Freq. Range (MHz) 869-894/1930-1990

Supported Standards CDMA, WCDMA,GSM,RDGE,TDMA AMPS.etc

Gain Adjustment Range 31dB

Signal Gain (depends on model) 68/ 75/ 80dB

Input/Output Impedance 50Ω

Noise Figure 5dB

VSWR ≤2.0

AC Power Transformer 110VAC, 60Hz IN / 5-20VDC OUT

Cable CM400 or LMR400

Power Consumption <20W

Dimens ions 7.50” x 9.00” x 2”

Weight 6.5 lb

CM2020 Dual Band Amplifier

Cellphone-Mate, Inc.

CM2020 (05/12) v1.1

Technical Support:888.365.MATE (6283) phone

510.996.7250 faxwww.surecall.com

CHAPTER 1: Introduction - - - - - - - - - - - - - - - 11.1 - Package Contents - - - - - - - - - - - - - - - - 11.2 - Features & Benefits - - - - - - - - - - - - - - - 21.3 - Additional Items Needed - - - - - - - - - - - 21.4 - How It Works - - - - - - - - - - - - - - - - - - - 31.5 - About This Manual - - - - - - - - - - - - - - - 3

CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 52.1 - Safety Warnings - - - - - - - - - - - - - - - - - 5

CHAPTER 3: Planning - - - - - - - - - - - - - - - - - - 73.1 - Overview - - - - - - - - - - - - - - - - - - - - - - 73.2 - Exterior Antenna - - - - - - - - - - - - - - - - - 83.3 - Interior Antennas - - - - - - - - - - - - - - - - 93.4 - Antenna Separation - - - - - - - - - - - - - 103.5 - Calculating Signal Strength - - - - - - - - 133.6 - Amplifier Location - - - - - - - - - - - - - - - 143.7 - Accessories - - - - - - - - - - - - - - - - - - - - 153.8 - Need Help? - - - - - - - - - - - - - - - - - - - - 16

CHAPTER 4: Installation - - - - - - - - - - - - - - - 174.1 - Selecting the Locations - - - - - - - - - - - 17

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4.2 - Soft Installation - - - - - - - - - - - - - - - - -174.3 - Exterior Antenna - - - - - - - - - - - - - - - -174.4 - Internal Antennas - - - - - - - - - - - - - - -184.5 - Mounting the Amplifier - - - - - - - - - - -19

CHAPTER 5: Configuration & Testing - - - - - - 215.1 - DIP Switches and Lights - - - - - - - - - - -215.2 - Initial Configuration - - - - - - - - - - - - - -235.3 - Powering on the Amplifier - - - - - - - - -235.4 - Testing - - - - - - - - - - - - - - - - - - - - - - -245.5 - Adjusting the Amplifier - - - - - - - - - - -245.6 - Automatic Shutdown - - - - - - - - - - - - -26

CHAPTER 6: Warranty - - - - - - - - - - - - - - - - - 276.1 - Warranty Periods - - - - - - - - - - - - - - - -276.2 - Warranty Information - - - - - - - - - - - -286.3 - Contact Information - - - - - - - - - - - - -30

CHAPTER 7: Regulatory Information - - - - - - 317.1 - FCC Information - - - - - - - - - - - - - - - -317.2 - Industry Canada - - - - - - - - - - - - - - - -32

Table of Contents

opyright 2011 Cellphone-Mate, Inc. All rights reserved. i

CM2020 Amplifier - Installation Manual

Copyright & Trademark Information

THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATIONFOR YOUR CELLPHONE-MATE, INC (CMI) AMPLIFIER. CMI RECOMMENDS THAT YOU SAVE THIS MAN-UAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS PRODUCT.

Copyright © 2011 by Cellphone-Mate, Inc. All rights reserved. SureCall is a registered trademark andCellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarksare the property of their respective owners.

ii Copyright 2011 Cellphone-Mate, Inc. All rights reserved.

CHAPTER 1: Introduction
This chapter introduces the CM2020Amplifier and this manual. Read thisentire manual before proceedingwith the installation. This manualapplies to all CM2020 models.
1.1 - Package ContentsYour amplifier box contains the following items:

• CM2020 amplifier.

• Mounting kit (not shown).

• DC power supply (not shown).

• Wall anchors (not shown).

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opyright 2011 Cellphone-Mate, Inc. All rights reserved. 1

1.2 - Features & BenefitsThe CM2020 amplifier offers the following fea-tures and benefits:

• Powerful in-building amplifier with 31dB ofadjustable gain level.

• Extends cellular signals in areas with poor cov-erage due to geographical and/orbuilding design.

• Suitable for large areas up to approx 60,000square feet depending on outside signalstrength and carrier frequency.

• power control maintains maxi-

• and protec- system powers down the amplifier to pre-

vent harmful radio interference (if equipped).

2 Copyright 2011 Cellphone-Mate, Inc. All rights reserved.

The CM2020 amplifierrequires the following

components for

• External antenna (suchas the CM100-L orCM288W omni orCM230W Yagi by Cell-phone-Mate, Inc.)

• Lightning protector(CMLP).

• Cable if install-ing antennas(up to six in a typical

W

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• Sufficient CM400 ultralow loss interior/exte-rior cable (for amplifi-ers above 55dB).

• Sufficient CM240 ultralow loss interior/exte-rior cable (for amplifi-ers 55dB and below).

• Up to 6 internal anten-nas (such as theCM222W, CM223, orCM224 omnidirec-

domes and/orCM248W flat panel byCellphone-Mate, Inc.).

• Grounded surge sup-pressor for DC powersupply.

W

W

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1.4 - How It WorksThe CM2020 amplifier boosts cellular signals fromthe nearest tower to phones in a building andfrom those phones back to the tower to compen-sate for weak caused by distance,topography, building structure, and/or other rea-sons. The amplifier receives the signal from anoutside antenna, amplifies that signal, and thenrebroadcasts it via the interior antenna(s) where itis picked up by cellular phones, modems, and datacards. The interior antennas also pick up signalsfrom cellular devices and pass them to the ampli-fier. The amplifier boosts these signals and passesthem to the exterior antenna for rebroadcast backto the tower.

1.5 - About This Manual



• Introduction: This chapter introduces theCM2020 amplifier and this manual.

• Safety: This chapter contains important safetyinformation.

• Planning: This chapter describes how to planyour installation for best results.

• Installation: This chapter describes how toinstall the amplification system.

• Warranty: This chapter contains warrantyinformation for your amplification system.

• Regulatory Information: This chapter containsimportant regulatory agency information.

Lists of items or points to consider that need notbe performed in order appear in bullet format:

• Item 1

• Item 2


Procedures that must be followed in a specificorder appear in numbered steps:

1. Perform this step first.

2. Perform this step second.

This manual also contains important safety infor-mation and instructions in specially formattedcallouts with accompanying graphic symbols:

WARNING: WARNINGS INDICATE THEPOSSIBILITY OF PERSONAL INJURY.

CAUTION: WARNINGS INDICATE THEPOSSIBILITY OF EQUIPMENT DAMAGERADIO INTERFERENCE, ETC.

Note: Notes provide helpful information.

CHAPTER 2: Safety
This chapter contains importantsafety information designed to pre-vent personal injury, equipment mal-function, and/or radio interference.You are responsible for ensuring asafe installation.
2.1 - Safety Warnings• You are responsible for knowing and following

all applicable codes and regulations and forobtaining all required permits and inspections.

• Follow all safety precautions contained in thisInstallation Manual.

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• The installation process may require workingin high locations such as roofs and/or ladders.Follow applicable safety regulations and bestpractices to avoid falling. Take care not to dropobjects off any high area. Cordon off groundareas directly below roof or ladder work whenpossible.

• Always use appropriate personal protectiveequipment such as goggles, gloves, hard hat,etc. as needed and as required.

WARNING: FAILURE TO EXERCISE CAU-TION WHEN WORKING IN HIGH AREASCOULD CAUSE A FALL AND PERSONALINJURY.



• Some components may be heavy and/orbulky. Always use proper lifting and carryingtechniques when handling components, espe-cially when working on a ladder, roof, or otherarea with a fall hazard.

• The exterior antenna must not be co-locatedor operating in conjunction with any otherantenna.

• Always use a properly installed Cellphone-Mate lightning protector between the exteriorantenna and the amplifier.

CAUTION: FAILURE TO PROPERLYINSTALL A LIGHTNING PROTECTOR CANRESULT IN DAMAGE TO THE AMPLIFIER,ANTENNAS, AND WIRING.


• Always power off the amplifier before workingon the roof of the building or anywhere inclose proximity to the external antenna.

• Allow at least 24 inches (60cm) of separationbetween interior antennas and humans or ani-mals.

• Allow at least 24 inches (60cm) of separationbetween exterior antennas and all persons.

• Comply with all antenna separation require-ments to prevent signal oscillation.

CAUTION: SIGNAL OSCILLATION CANCAUSE RADIO INTERFERENCE WITHCELLULAR TOWERS AND RESULT INCIVIL AND/OR CRIMINAL PENALTIES.

CHAPTER 3: Planning
This chapter describes how to planyour amplifier installation, includinghow to determine the best locationsfor the inside and outside antennas.
3.1 - OverviewThe general amplifier installation process followsthese steps:

1. Decide where to mount the exterior antenna.This will generally be on the wall or roof of thebuilding in the location with the strongest sig-nal. You will need to decide whether to use anomnidirectional antenna mounted vertically

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or a directional Yagi antenna pointed directlyat the cellular tower (line of sight). You mustalso consider attaching a grounded lightningprotector between the exterior antenna andthe amplifier.

2. Decide where to mount the interiorantenna(s), being sure to take separationrequirements into account. In general, longnarrow spaces will benefit most from direc-tional flat-panel antennas while more squarespaces will benefit more from omnidirectionaldome antennas.

3. Decide where to mount the amplifier. Thisshould be in a secure indoor location near agrounded power source.



4. Decide where to route the cables between theexterior antenna and the amplifier andbetween the amplifier and interior antennas.

5. Install the antennas as described in theirrespective Installation Manuals.

6. Route the cables to the amplifier location.

7. Install the amplifier as described in this man-ual.

8. Power on the amplifier and perform the con-figuration and testing as described in thismanual.

3.2 - Exterior AntennaYou may use either an omnidirectional antennasuch as the CM100-L (flat area with no obstruc-tions) or a directional Yagi antenna such as theCM230W (to point directly at the tower). The


omnidirectional antenna receives and transmitssignals over a horizontal 360-degree circle whilethe Yagi antenna receives and transmits signalsover a focused area and must be aimed directly(line of sight) toward the cellular tower that pro-vides the best signal to the building.

The exterior antenna and mast (if any) must bemounted in a location that meets all of the follow-ing criteria:

• Best signal strength.

CHAPTER 3: Planning

• Not collocated with other antennas or used inconjunction with other antennas.

• Away from all power lines.

• 6’ from lightning rod antennas.

• 24” from all persons.

These distances are general guidelines only; referto the applicable building and electrical codes inyour area to determine local requirements.

3.3 - Interior AntennasYou may use any combination of omnidirectional(dome) and/or directional (flat panel) interiorantennas needed to obtain optimal signalstrength throughout the building or installationarea.Dome antennas such as the CM222W, CM223,and CM224 provide 360-degree hemisphericalcoverage suitable for mostly square areas while

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flat panel antennas such as the CM248W provide a focused zone of coverage suitable for long narrowareas. The following example uses two domeantennas and one panel antenna to provide fullcoverage (exterior Yagi antenna also shown):



Keep in mind that floor structures in multistorybuildings can cause significant signal loss, whichmeans that you may need to install interior anten-nas on more than one floor. Here is an example ofa multistory installation:

Note: You may or may not need anten-nas on every floor of a multistory build-ing depending on factors such asbuilding material, amplifier gain, etc.


3.4 - Antenna SeparationProper antenna separation is essential in order toprevent signal oscillation (feedback) that caninterfere with the cellular tower. Separation ismeasured in a straight line from the exteriorantenna to the closest interior antenna. The clos-est allowable distance depends on a number offactors such as amplifier gain level, building mate-rial, etc. Recommended separation distances are:

Amplifier gain Min. separation (ad)40dB 5-6’45dB 15-20’50dB 50’55dB 60’65dB 75-80’70dB 100’75dB 100’-120’80dB 120’-180’

CHAPTER 3: Planning

The easiest way to calculate the straight-line sepa-ration between antennas is to break it down intothree simple measurements and then use somebasic geometry to find the distance, as follows:

1. Measure the distances ab, bc, and cd asshown in the diagram on the next page.

- Distance from the nearest interior antenna(Point a) to the wall underneath the exte-rior antenna (Point b). This is distance ab.

Note: Vertical separation is more impor-tant than horizontal separation. If youare unable to obtain the required sepa-ration horizontally, try raising the exte-rior antenna. You may also try reducingthe amplifier gain as described in Chap-ter 5 of this manual.

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- Distance from Point b to directly under-neath the exterior antenna. This is Point(c). This is distance bc.

- Distance from Point c to the exteriorantenna (Point d). This is distance cd.

2. Multiply ab times ab to obtain ab2.

3. Multiply bc times bc to obtain bc2.

4. Multiply cd times cd to obtain cd2.

5. Add ab2+bc2 to obtain ac2.

6. Add ac2+cd2 to obtain ad2.



7. The straight-line distance ad is the square root() of the result obtained in Step 6.

Example:

• Distance ab=40 feet; ab2 = 40x40=1600.

• Distance bc=10 feet; bc2 = 10x10=100.

• Distance cd=20 feet; cd2 = 20x20=400.

• ac2 = 1600+100=1700

• ad2 = 1700+400=2100

• ad = 45.83’

Here, the straight-line distance ad is just under 46feet, which is compatible with 50dB amplifier gainas indicated in the previous table.

Note: Most calculators have a squareroot () key.


Separate interior antennas based on the calcula-tions shown in Section 3.5. You may mix andmatch dome and directional antennas as neededto obtain proper coverage throughout the build-ing or area where you need to boost the signal.

If you are using aYagi exterior ant-enna, you shouldnormally aim it awayfrom all interiorantennas regardlessof separation to pre-vent oscillation.

CAUTION: SIGNAL OSCILLATION CANCAUSE RADIO INTERFERENCE WITHCELLULAR TOWERS AND RESULT INCIVIL AND/OR CRIMINAL PENALTIES.

CHAPTER 3: Planning

You can calculate the number of antennas you willneed using the following parameters (in dB):

• Outside signal level (OSL): This is the signalstrength at the exterior antenna andwill always be a number that will usu-ally fall between -50 and -100dBm. Calls willdrop at levels of about -100dB and lower.

• Outside antenna gain (OAG): This the signalboost provided by the exterior antenna and isalways a number with Cellphone-Mate antennas.

OAG Cellular PCSCM100-S omni +5 +5CM100-L omni +9 +9CM288W omni +3 +3CM230W Yagi +10 +11

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• Inside antenna gain (IAG): This is the signalboost provided by an interior antenna and isalways a number with Cellphone-Mate antennas.

• Cable loss (CL): This is the signal loss caused

IAG Cellular PCSCM222W omni dome +3 +3CM223 omni dome +3 +3

l +7 +10

CL Cellular PCS20’ CM400/CM240 -1/-2 -2/-430’ CM400/CM240 -2/-4 -3/-650’ CM400/CM240 -3/-6 -4/-8100’ CM400/CM240 -4/-8 -7/-14



• Splitter loss (SL): This is the signal loss causedby a splitter (used if you are installing multipleantennas).

• Amplifier gain (AG): Number of decibels ofamplification provided by the amplifier (ratedgain less any attenuation, as described inChapter 5 of this manual). This is always a pos-itive number.

The signal strength S at an interior antenna equalsOSL+OAG+IAG+CL+SL+AG. To calculate theapproximate coverage distance of each antenna:

1. Calculate the signal strength S for the firstinterior antenna using the preceding formula.

SL Cellular PCS2-way -3 -33-way -5 -54-way -6 -6


2. Find the signal strength S for the antennaalong the bottom of the graph on the follow-ing page.

3. Move straight up the signal strength line tothe PCS and cellular curves.

4. Read the approximate coverage radius on theleft.

3.6 - Amplifier LocationSelect an indoor location for the amplifier thatmeets the following criteria:

• Wall or ceiling mounts are acceptable.

• Near a properly grounded 110VAC outlet.

• Not in a tightly enclosed or overly hot space.

• All power and warning lights easily visible.

• Least amount of cable to connect all antennas.

CHAPTER 3: Planning

3.7 - AccessoriesThe final step in the planning process is to makesure you have all of the necessary accessories tocomplete the You will need all of theitems listed in Chapter 1 of this manual plus someor all of the following:

• Cable clips: Use these to secure the cables tointerior and exterior walls/ceilings.

• Appropriately rated sealant/caulking: Usethis to waterproof the opening where thecable from the exterior antenna enters thebuilding, if needed.

• Hand and/or power tools: As needed to com-

• Personal Equipment (PPE): Use allPPE required by local codes and/or best prac-

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to help ensure personal safety during

Note: You may need to obtain a permitfrom your local building department toinstall the amplifier and antennas.Check your local building and/or electri-cal codes. You do not need any permitsfrom the FCC or the cellular carrier.

CAUTION: YOU ARE RESPONSIBLE FORENSURING THAT THE INSTALLATIONMEETS ALL APPLICABLE CODES.


3.8 - Need Help?If you need help planning your pleasecontact a qualified installer, the reseller fromwhom you purchased the amplifier, or Cellphone-Mate, Inc.


CHAPTER 4: Installation
This chapter describes how to installthe amplifier and antennas for bestresults.
4.1 - Selecting the LocationsSelect the locations for the exterior antenna, inte-rior antenna(s), amplifier, cables, and accessoriesas described in the previous chapter.

CAUTION: FAILURE TO PROPERLY PLANTHE AMPLIFIER INSTALLATION CANCAUSE SIGNAL OSCILLATION AND/OROTHER EQUIPMENT MALFUNCTION.

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4.2 - Soft InstallationPerform a “soft” installation of all components totest signal coverage and oscillation before makingthe installation permanent. Avoid making holes orother permanent fixtures during this initial phase.Please refer to Chapter 5 of this manual for config-uration and testing instructions. Proceed with thefinal installation once configuration and testingare complete.

4.3 - Exterior AntennaMount the exterior antenna in the location youselected during the planning process. Be sure tofollow all of the instructions included with theantenna to ensure a safe installation. Remember:


• An antenna (CM100-L,

• A Yagi antenna (such as the CM230W) must bemounted horizontally and be aimed at thedesired cellular tower (line of sight).

CAUTION: MOUNT THE EXTERIORANTENNA ON A FIXED STRUCTURE .

WARNING: FAILURE TO EXERCISE CAU-TION WHEN WORKING IN HIGH AREASCOULD CAUSE A FALL AND PERSONALINJURY.

WARNING: DO NOT TOUCH ANY LIVEELECTRICAL WIRES OR ALLOW THEANTENNA OR CABLING TO TOUCH ANYLIVE ELECTRICAL WIRES.

(Please not, the CM100-L and CM100-S antennas are dual band and the CM288W and 230W antennas are wide-band.)


1. Mount the antenna.

2. Connect a length of CM400 cable to the

3. Run the cable along the planned route.

4. Install a properly grounded CMLP lightningprotector.

5. Seal any holes you make in the outside of thebuilding with appropriate caulking or sealant.

4.4 - Internal AntennasMount the interior antenna(s) in the you selected during the planning process. Be sure

CAUTION: AVOID AIMING A YAGIANTENNA TOWARD ANY INTERIORANTENNA .

CHAPTER 4: Installation

to follow the instructions included with theantenna(s) for a safe installation. Remember:

• Dome antennas (CM222W, CM223, etc.) shouldbe mounted in the ceiling as close to the cen-ter of the desired coverage area as possiblewith the domed side pointing down.

• Flat panel antennas (CM248W) should be wall-mounted as close as possible to center of thewall at one end of long narrow space.

1. Mount the antenna.

CAUTION: VERIFY THAT ALL INTERIORANTENNAS MEET THE SEPARATIONREQUIREMENTS DESCRIBED IN THEPREVIOUS CHAPTER AND THAT NOANTENNA IS AIMED TOWARD THEEXTERIOR ANTENNA .

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2. Connect a length of CM400 or CM240 cable tothe antenna and tighten until hand-tight.

3. If you are installing multiple antennas, run thecable to the splitter location and connect thecable to one of the outputs on the splitter.

4. Connect another length of CM400 or CM240cable to the input side of the splitter (if used)and run this cable to the amplifier location.

4.5 - Mounting the AmplifierMount the amplifier as follows:

1. Verify that the selected location meets all ofthe criteria described in the previous chapter.

CAUTION: DO NOT CONNECT ANINTERIOR ANTENNA TO THE SPLITTERINPUT.



2. Attach the included mounting kit to the ampli-fier using the screws provided. Tighten thescrews by hand with a screwdriver until snugplus 1/4 to 1/2 turn. Do not over-tighten.

3. Mount the amplifier to the wall using appro-priate screws and/or wall anchors. The topside of the amplifier with the lights and DIPswitches should be facing away from the walland be plainly visible when standing near theamplifier.

4. Connect the exterior antenna cable to theOutside Antenna port on the amplifier.

5. Connect the interior antenna cable to theInside Antenna port on the amplifier.


6. Verify that all cable connections are snug andthat the exterior and interior antennas areconnected to the proper jacks.

CAUTION: DO NOT POWER ON THEAMPLIFIER UNTIL INSTRUCTED TO DOSO.

CAUTION: NEVER POWER ON THEAMPLIFIER WHEN ANY ANTENNAS AREDISCONNECTED AS THIS COULD DAM-AGE THE AMPLIFIER.

CHAPTER 5: Configuration & Testing
This chapter describes how to poweron, configure, and test the amplifier.
5.1 - DIP Switches and LightsThe CM2020 amplifier has the following indicatorsand controls:

• PCS Uplink Warning light/DIP switches (1):These DIP switches control the PCS communi-cations with the cellular tower.

• PCS Downlink Warning light/DIP switches (2):These DIP switches control the PCS amplifica-tion within the building.

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• Power light (3): This light should be illumi-nated or blinking green at all times while theamplifier is powered on.

• Cellular Downlink Warning light/DIP switches(4): These DIP switches control the cellularamplification within the building.

• Cellular Uplink Warning light/DIP switches(5): These switches control the cellular com-munications with the tower.



When the amplifier is powered on:

• The green Power light (3) should illuminate.

• The red Warning lights (1, 2, 4, 5) shouldremain OFF. If one or more Warning lights illu-minates, power off the amplifier immediately.

Each bank of DIP switches con-tains five switches.

• Moving a switch down (awayfrom the indicator lights)turns that switch OFF andincreases amplifier gain forthe selected channel.

• Moving a switch up (towardthe indicator lights) turns that switch ON anddecreases amplifier gain for the selected chan-nel.


From left to right, the DIP switches in each bankprovide 1, 2, 4, 8, and 16 dB of attenuation(reduced amplification). These switches are cumu-lative, meaning that the total amount of attenua-tion for a channel is equal to the combined dB ofall ON DIP switches in the corresponding bank. Forexample:

• Turning all switches OFF = 0dB attenuation(amplifier is at full gain).

• Turning ON Switch #1 in a bank = 1dB attenua-tion (amplifier maximum gain is reduced by1dB).

• Turning ON Switches #1, 3, and 5 in a bank =1+4+16dB attenuation = 21dB attenuation.For example, in a 68dB amplifier, this meansthat the selected channel would be reduced to47dB (68db-21db).


• Turning ON all switches in a bank =1+2+4+8+16dB attenuation = 31dB attenua-tion. For example, in a 68dB amplifier, thatmeans that the selected channel would bereduced to 37dB (68dB-31dB).

5.2 - Initial ConfigurationBy default, your amplifier ships with all DIPswitches turned OFF to provide maximum gain inall channels. This should always be your startingpoint whenever installing or reinstalling theamplifier.

5.3 - Powering on the AmplifierTo power on the amplifier:

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1. Make sure that exterior and interior antennacables are snugly connected to the properports on the amplifier.

2. Plug a surge suppressor into a grounded110VAC wall outlet.

3. Plug the AC end of the power adapter thatcame with the amplifier into the surge sup-pressor.

4. Plug the DC end of the power adapter into thePower port on the amplifier.

CAUTION: ONLY USE THE POWER SUP-PLY INCLUDED WITH THE AMPLIFIER.USE OF ANOTHER POWER SUPPLYCOULD DAMAGE THE AMPLIFIER AND/OR POWER SUPPLY.



5. Verify that the green Power light is illumi-nated.

6. If any red Warning light(s) illuminate, immedi-ately power off the amplifier by either unplug-ging the DC power supply from the surgesuppressor or by turning off the switch on thesurge suppressor. Increase the attenuation(reduce gain) to the affected channel(s) andtry again. If you are at maximum attenuationand still receiving a warning, then you mustverify that all antennas have been placedaccording to these instructions and relocateantennas as needed to eliminate the oscilla-tion. See Section 5.6 for more information.

CAUTION: DO NOT PROCEED BEYONDTHIS POINT UNTIL THE AMPLIFIER ISPOWERED ON AND NO RED WARNINGLIGHTS ARE ILLUMINATED.


7. Once the amplifier is powered on and no redWarning lights are illuminated, you may pro-ceed to adjust the amplifier.

5.4 - TestingOnce the amplifier is powered on and no Warninglights are illuminated, walk around the entire areato test the voice and/or data signal. Refine theantenna locations and/or gain levels as needed,and then complete the permanent installationonce the system is working as desired.

5.5 - Adjusting the AmplifierKeep the following points in mind when adjustingthe amplifier:

• Full power is not always your best option. Yourgoal is to obtain a usable cellular signal in as


many areas of the building as possible. A suc-cessful installation means that you can makecalls without dropping and/or have a reliabledata connection.

• Do not expect to see 5 bars of receptioneverywhere in the building as this is practicallyimpossible. Also, signal strength in dB can varysignificantly without necessarily affecting thenumber of bars displayed because differentphone and data card manufacturers handlebars slightly differently.

• A good rule of thumb is that increasing gain by6dB doubles the coverage distance of the inte-rior antennas. Start at the lowest gain settingand increase gain gradually as needed.

• If one or more red Warning lights comes on,oscillation is either happening or is about tohappen and protection circuits are activating

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(if equipped). If oscillation is or becomessevere, the amplifier will power down and willthen wake every 30 seconds for the next 15minutes to see if the problem has beenresolved. If the problem has not been resolvedafter 15 minutes, the amplifier will shut offand will need to be unplugged and pluggedback in again to reset.

• You may see oscillation in the 800MHz bandand/or the 1900MHz band (see Section 5.6).

• If you can’t get the system to work properly,you may need to install an additional interiorantenna and/or a different type of interiorantenna and/or relocate interior antennas.

Note: In general, the uplink and down-link DIP switches should be set identi-cally but this is not always the case.



5.6 - Automatic ShutdownIf equipped, the CM2020 amplifier includes anautomatic shutdown feature that works in the fol-lowing sequence:

1. The cellular side (lights 4 and 5 in the diagramon Page 21) is usually the first side to experi-ence oscillation. When oscillation is detectedin the uplink and/or downlink, the appropriateWarning light(s) will begin flashing red andthe Power light (light 3 in the diagram on Page21) will turn red.

2. If oscillation occurs on the PCS side, lights 1and/or 2 will blink as appropriate and thePower light (3) will turn red if it is not alreadyred because of cellular oscillation.

3. If the problem is not resolved, the affectedside will shut down after 30 seconds. In gen-


eral, the cellular side will oscillate more easilythan the PCS side.

4. The amplifier will wake back up. When thisoccurs, the power light will be green. If oscilla-tion resumes, the lights will flash as previouslydescribed. These 30-second cycles will con-tinue for 15 minutes or until the problem isresolved.

5. If the problem is not resolved within 15 min-utes, the amplifier will shut down (all lights offexcept the Power light, which is red) and mustbe reset by unplugging it from the power sup-ply and plugging it back in.

To resolve oscillation, increase the antenna sepa-ration (Section 3.4) and/or the attenuation (Sec-tion 5.1).

CHAPTER 6: Warranty
This chapter contains the warrantyinformation for your CELLPHONE-MATE product and also containsinformation on how to contact thecompany.
6.1 - Warranty PeriodsYour warranty includes the following periods:

• Two-Year Product Warranty: CELLPHONE-MATE products are covered under a two-yearproduct warranty from the date of purchase.This protects the customer from any defectsor problems the product may have that are

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solely the fault of CELLPHONE-MATE Inc.Incorrect installation or misuse will void thiswarranty. Upon the return of a defective prod-uct, CELLPHONE-MATE will issue the customera working replacement. All returned packagesshould contain all products distributed.

• Five-Year Extended Product Warranty: A fiveyear warranty is available for purchase on anyproducts sold by CELLPHONE-MATE Inc. A five-year warranty must be obtained at the time ofpurchase. This warranty adds an additionalthree years to the two year warranty we pro-vide. All regulations still apply.



6.2 - Warranty Information1. CELLPHONE-MATE, Inc. warrants to the Buyer

that each of its products will be free fromdefects in material and workmanship and willperform in full accordance with applicablespecifications when shipped. The limit of lia-bility under this warranty is, at CELLPHONE-MATE, Inc.’s option, to repair or replace anyproduct or part thereof which shall, withinTWO YEARS of purchase as determined byexamination by CELLPHONE-MATE, Inc., provedefective in material and/or workmanship.Warranty returns must first be authorized inwriting by CELLPHONE-MATE, Inc. Disassemblyof any CELLPHONE-MATE, Inc. product by any-one other than an authorized representativeof CELLPHONE-MATE, Inc. voids this warrantyin its entirety. CELLPHONE-MATE, Inc. reservesthe right to make changes in any of its prod-


ucts without incurring any obligation to makethe same changes on previously deliveredproducts.

2. As a condition of the warranties provided forherein, the Buyer will prepay the shippingcharges for all products returned to CELL-PHONE-MATE, Inc. for repair and CELLPHONE-MATE, Inc. will pay the return shipping withthe exception of product returned from out-side the United States, in which case the Buyerwill pay all shipping charges.

3. The Buyer will pay the cost of inspecting andtesting any goods returned under the war-ranty or otherwise which are found to meetthe applicable specifications or which are notdefective or not covered by this warranty.

4. Products sold by CELLPHONE-MATE, Inc. shallnot be considered defective or non-conform-

CHAPTER 6: Warranty

ing to the Buyer’s order if they satisfactorilyfulfill the performance requirements thatwere published in the product specification lit-erature, or in accordance with samples pro-vided by CELLPHONE-MATE, Inc. This warrantyshall not apply to any products or partsthereof which have been subject to accident,negligence, alteration, abuse, or misuse. CELL-PHONE-MATE, Inc. makes no warranty what-soever in respect to accessories or parts notsupplied by it.

5. Limitations of Warranty, Damages and Liabil-ity: EXCEPT AS EXPRESSLY SET FORTH HEREIN,THERE ARE NO WARRANTIES, CONDITIONS,GUARANTEES OR REPRESENTATIONS AS TOMERCHANTABILITY, FITNESS FOR A PARTICU-LAR PURPOSE OR OTHER WARRANTIES, CON-DITIONS, GUARANTEES ORREPRESENTATIONS, WHETHER EXPRESSED OR

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IMPLIED, IN LAW OR IN FACT, ORAL OR INWRITING. CELLPHONE-MATE, INC.’S AGGRE-GATE LIABILITY IN DAMAGES OR OTHERWISESHALL NOT EXCEED THE PAYMENT, IF ANY,RECEIVED BY CELLPHONE-MATE, INC. FOR THEUNIT OF PRODUCT OR SERVICE FURNISHEDOR TO BE FURNISHED, AS THE CASE MAY BE,WHICH IS THE SUBJECT OF CLAIM OR DIS-PUTE. IN NO EVENT SHALL CELLPHONE-MATE,INC. BE LIABLE FOR INCIDENTAL, CONSEQUEN-TIAL, OR SPECIAL DAMAGES, HOWSOEVERCAUSED.

6. All matters regarding this warranty shall beinterpreted in accordance with the laws of theState of California and any controversy thatcannot be settled directly shall be settled byarbitration in California in accordance with therules then prevailing of the American Arbitra-tion Association, and judgment upon the



award rendered may be entered in any courthaving jurisdiction thereof.

7. If one or more provisions provided herein areheld to be invalid or unenforceable underapplicable law, then such provision shall beineffective and excluded to the extent of suchinvalidity or unenforceability without affectingin any way the remaining provisions herein.

8. CELLPHONE-MATE reserves the right to bill forlabor spent on equipment where there is nodefective found

9. All items that are out of warranty are subjectto a repair fee and additional freight charges.

10. Defective items in warranty will be repaired atno additional charge and will be returned withfreight paid by CELLPHONE-MATE.

30 Copyright 2012. Cellphone-Mate, Inc. All rights reserved

6.3 - Contact InformationYou may consult a Cellphone-Mate, Inc. customerservice agent directly by contacting us as follows:

• View the list of Frequently Asked Questions(FAQ) online at http://www.surecall.com

• Our online support center is at www.surecall.com/HelpDeskService.aspx If needed ,you can create an online support ticket. This is the fastest and best way to get support for your product.

• Write to the address on the web site or callthe phone number on the back cover of thismanual.

.

CHAPTER 7: Regulatory Information
This chapter contains the regulatoryinformation for the FCC (USA) andIndustry Canada (Canada).
7.1 - FCC InformationFCC ID: RSNDUAL-85UNDER

Warning: Changes or modifications to this devicenot expressly approved by Cellphone-Mate, Inc.could void the user’s authority to operate theequipment.

Note: This equipment has been tested and foundto comply with the limits pursuant to Parts 22 and24 of the FCC Rules. These limits are designed to

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provide reasonable protection against harmfulinterference in a residential installation. Thisequipment generates, uses, and can radiate radiofrequency energy and, if not installed and used inaccordance with the instructions, may causeharmful interference to radio communications.However, there is no guarantee that interferencewill not occur in a particular installation. If theequipment does cause harmful interference toradio or television reception, which can be deter-mined by turning the equipment off and on, theuser is encouraged to try to correct the interfer-ence by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equip-ment and receiver.



• Connect the equipment to an outlet on a cir-cuit different from that to which the receiveris connected.

• Consult the dealer or an experienced radio/TVtechnician for help.

This equipment complies with FCC radiation expo-sure limits set forth for an uncontrolled environ-ment. This transmitter must not be co-located oroperating in conjunction with any other antennaor transmitter. In accordance with FCC require-ments of human exposure to radio frequencyfields, the radiating element (antenna) shall beinstalled such that a minimum separation distanceof 25cm (11in) is maintained from all persons.


7.2 - Industry CanadaIC ID: 7784A-D85UNDER

This device meets all requirements of the Cana-dian Interference Causing Equipment Regulations.Operation is subject to the following two condi-tions: (1) this device may not cause harmful inter-ference, and (2) this device must accept anyinterference received, including interference thatmay cause undesired operation.

The term “IC:” before the radio certification num-ber only signifies that Industry Canada technicalspecifications were met.

RF Exposure: The manufacturer’s rated outputpower of this equipment is for single carrier oper-ation. For situations when multiple carrier signalsare present, the rating would have to be reducedby 3.5 dB, especially where the output is re-radi-

CHAPTER 7: Regulatory Information

ated and can cause interference to adjacent bandusers. This power reduction is to be by means ofinput power or gain reduction and not by anattenuating at the output of the device.

Cet appareillage numérique de la classe [B]répond à toutes les exigences de l’interférencecanadienne causant des règlements d’équipe-ment. L’opération est sujette aux deux conditionssuivantes: (1) ce dispositif peut ne pas causerl’interférence nocive, et (2) ce dispositif doitaccepter n’importe quelle interférence reçue, ycompris l’interférence qui peut causer l’opérationpeu désirée.

Le fabricant nominale de la puissance de sortie dece matériel est simple transporteur. Pour les situa-tions lorsque plusieurs signauxporteurs sontprésents, l’évaluation devrait être réduite de 3.5dB, en particulier lorsque le signal de sortie est ré-émise et peut provoquer des interférences adja-

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centes à la bande utilisateurs. Ce pouvoir est de laréduction par le biais de la sortie d’alimentationou la réduction de gain et non par un atténuateurà la sortie du dispositif.

Please note: This unit has been approved for usein Canada under RSS 131, however, consent forthe use of this device to improve cellular or PCScoverage must be obtained through your cellularor PCS provider prior to placing the unit in opera-tion. Please refer to the Industry Canada docu-ment CPC 2-1-05, Section 6.1 available orviewable at: http://www.ic.gc.ca/epic/site/smt-gst.nsf/en/sf08942e.html.



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