© Center for Companies That Care, 2007 Honor Roll Webinar Facilitated by Marci Koblenz President,...

© Center for Companies That Care, 2007 www.companies-that-care.org

Honor Roll WebinarFacilitated by

Marci Koblenz President, Center for Companies That Care

Cynthia CobbHonor Roll Chair, Board of Directors

Supporting people today; Sustaining society tomorrow


Agenda for Honor Roll Webinar

• What is Center for Companies That Care– Mission

– Components

– What makes us unique

– 10 Characteristics

• Honor Roll Application sections and deadlines

• Evaluation process

• Recommendations for completing the application

• Honor Roll recognition• Examples of 10

Characteristics


Center for Companies That Care

The Center for Companies That Care is a national, not-for-profit organization founded in

2002 to

enhance the well-being of employees and communities

We encourage, celebrate, and educate all size employers to sustain their communities and provide a work

environment in which employees thrive


But, What Does Center for Companies That Care Do?• Education

– Best Practices Road Show– Virtual Book Club– Community Symposium– Honor Roll Network– Social Responsibility Certificate with

Loyola Business School• Recognition• Action

– Community Involvement• CAREDAYS• Aim High: Urban High School Mentoring

Initiative

• Code of Conduct– 10 Characteristics

Businesses participate via membership in Community of

Caring


CAREDAYS08: Terrific Tales

A national initiative, sponsored by Center for Companies That Care, to promote literacy by providing books

to under-resourced classroom libraries around the country


Aim High• Center for Companies That Care is engaging the

business community to increase college graduation rates among low-income, urban youth by partnering business mentors and sponsors with Chicago public high school students– Current college graduation rate is 6%– Goal: 100% of students in the program will attend and graduate from

college

• How businesses can get involved… – Sponsor a student – Mentor a student

• Teams of 3-5 employees per student

• For more information – www.companies-that-care.org/education


Why Do We Do What We Do?

• All employers become Companies That Care

• Win-Win-Win– Businesses are sustained and grow.

– People and communities are sustained and grow.


10 CharacteristicsCompanies That Care… • Sustain a work environment founded on dignity and respect for all

employees• Make employees feel their jobs are important• Cultivate the full potential of all employees • Encourage individual pursuit of work/life balance• Enable the well-being of individuals and their families through

compensation, benefits, policies and practices• Develop great leaders, at all levels, who excel at managing people as

well as results• Appreciate and recognize the contributions of people who work there• Establish and communicate standards for ethical behavior and integrity• Get involved in community endeavors and/or public policy• Consider the human toll when making business decisions


Center for Companies That Care is Unique

• Defined the standard for organizational caring (10 Characteristics)

• Only organization focused on both the external community and the internal work environment

• Organization facilitates collaborations among employers to maximize strength in numbers– For learning– For community action– For public policy advocacy

• Honor Roll is unlimited – any organization that meets the criteria can be listed on the Honor Roll


Why Be on a List?

• Completing application enables self-assessment and look at the “big picture”

• Attraction • Free publicity • Recognition and pride in accomplishment• Establishes an internal standard to continue to

meet• Enhanced reputation


What’s Unique about this List

• Inclusive– Goal is to highlight all caring companies and motivate others to become

Companies That Care

• Easy to complete– Only takes 8-12 hours

– No need to submit supplemental materials, other than survey results

• More than just a list– Honor Roll companies provide leadership to other caring organizations

– Honor Roll Network

• Focus on being a Company That Cares, not being on a list– 1-year grace period if “slip”

• Feedback from Companies That Care provided to each applicant


Application Basics

• Any employer may apply– Publicly-held or privately owned

– For-profit or nonprofit

– Also open to government, academic, and healthcare institutions

– No size limitations, no revenue requirements

• Application may be requested on Companies That Care website (www.companies-that-care.org/honorroll)

• Submit completed application via email by November 1• Honor Roll announced on Companies That Care Day

– March 19, 2009

– Honor Roll companies will be notified by February 15


Sections of Honor Roll Application

• Organization information• Paragraph about why

your organization is one that cares

• 10 Characteristics– Self-rating

– Description of practices

• 3 organizational goals for coming year

• Statement of Commitment

• With application, also submit via e-mail:– Employee attitude survey

questions

• With application, also submit via mail: – Signed Statement of

Commitment

– Processing fee


Employee Survey

• If applicant administers an employee survey,– Applicant submits survey questions in Excel

– Center for Companies That Care sorts survey questions by 10 Characteristics

• Request data for specific questions that fall within Characteristics

– Applicant provides raw survey data for each selected question

– Center for Companies That Care analyzes survey data by Characteristic

– Applicant may choose to administer Companies That Care survey instead

• If applicant does not administer an employee survey– Applicant’s employees complete Companies That Care’s survey online

– Cost varies depending upon organizational size; customization also available


Costs• Time

– 8-12 hours• Processing Fee

– $500– Includes annual membership in Community of Caring ($250)

• Marketing Fee– Organizations named to the Honor Roll pay $2500 for extensive public recognition:

• Marketing collateral materials and templates – Honor Roll seal – We Made It poster artwork– Honor Roll plaque– Honor Roll banners and posters– Template press release

• Advertisements placed in major national media• Press releases• Pitching to media – national and local markets• Preparation of materials for media• Personalized media interviews about each company• Development and publication of Best Practices of Honor Roll Organizations book• Honor Roll Recognition Event with Executive track

• Nothing Else


Evaluation Process

• Rigorous review process• Qualitative: Two-tier evaluation of the written application

– Center for Companies That Care staff

– Member of the Honor Roll Independent Review Panel

• Quantitative: Review of relevant employee attitude survey data

– Survey questions organized by 10 Characteristics

– 75% overall favorable response is Honor Roll threshold

• Media search for relevant news about the organization• Telephone interview to discuss application, if needed• Final decision considers both the written application and

survey results


XYZ Company

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 2 3 4 5 6 7 8 9 10 Indicators Avg.

75%

Honorable Mention 60%

Needs significant improvement

Honor Roll

10 Characteristics of Companies That Care


Common Questions

• Do we have to do all 10 Characteristics to make the Honor Roll?

• What if we are stronger in some of the 10 Characteristics than in others?

• How are the survey results used? Our survey results are confidential.

• Some things could go under several Characteristics; how do I choose?

• I’m not sure we can sustain being on the Honor Roll and we wouldn’t want the embarrassment of falling off; what should we do?


Recommendations for Completing Application

Making something easy even easier


Best Practices for Application

• Develop a strategy to collect information for application

• Bring everyone with input together at one time• Create database of policies and programs for

future use• Cut and paste from other applications• Include evidence for each characteristic

(anecdotal and quantitative)– Describing values without practices is not sufficient

• Save application for future


Resources

• Center for Companies That Care– Call or email us with questions– [email protected]– 312/661-1010

• Honor Roll liaisons– Representatives from Honor Roll organizations– Debbie Slayden, Virginia Commonwealth University Health

System, [email protected]– Sarah Andzulis, Nationwide Insurance, [email protected]

• 2008 Best Practices book– www.companies-that-care.org/givingstore


Honor Roll Recognition• Names of Honor Roll companies posted on Companies That

Care website (www.companies-that-care.org)• Press release sent to national and local media by Companies

That Care• Individual recipients may also contact media

– Marci Koblenz and Cynthia Cobb will do interviews on behalf of individual companies

• Ad placed in major, national media (e.g., Wall Street Journal)• Honor Roll seal for use on website and marketing materials• “Camera-ready” artwork for “We Made It” poster• Celebration trinkets available at Companies That Care e-

store• Annual recognition event for Honor Roll recipients

– April or May, 2009

• Honor Roll recipients hold internal celebrations, too


Honor Roll Seal


Wall Street Journal ad


Honor Roll Certificate


“We Made It” Poster


Best Practices Book


10 Characteristics


Examples of 10 Characteristics

• Sustain a work environment founded on dignity and respect for all employees– Trust

– Collegiality

– 2-way communication

– Zero-tolerance – Fairness

– Diversity initiatives and successes

• Make employees feel their jobs are important– Understand how job fits

into larger organization

– Feel job is valuable to organization

– Employee meetings

– Employees’ ability to suggest/implement improvements



• Cultivate the full potential of all employees – Training

– Diversity initiatives

– Mentoring

– Resources to do job

– Empowerment

– Development and growth opportunities

• Encourage individual pursuit of work/life balance– Flexibility

– Workload

– Supportive culture

– Time off

– Management support

– Programs to make life easier



• Enable the well-being of individuals and their families through compensation, benefits, policies and practices– Benefits

• Types• Who is covered• Cost

– Compensation– Job security– Supportive programs

• Develop great leaders, at all levels, who excel at managing people as well as results– Teambuilding

– Training

– Performance expectations

– Accountability

– Recognition



• Appreciate and recognize the contributions of people who work there– Performance evaluation

– Recognition programs

– Praise

– Sense of appreciation

– Alignment with values

• Establish and communicate standards for ethical behavior and integrity– Ethical standards

– Communication and training

– Protocols for breach of ethics

– Perceptions of integrity



• Get involved in community endeavors and/or public policy– Community service

– Volunteerism

– Financial contributions

– Time off

– Leadership

• Consider the human toll when making business decisions– By example

– Decision-making processes

– Restructuring

– Crises

– Economic challenges


Companies That Care 2008 Honor RollAAA Mid-Atlantic

Ace Hardware CorporationADP

AmTrust BankBaxter Credit Union

Bon Secours Richmond Health System Bright Horizons Family Solutions

California Independent System OperatorCarMax, Inc.

CB Richard Ellis Group, Inc.CHAN Healthcare Auditors

Convergint Technologies LLCDelnor Health System

Deloitte LLPEnterprise Fleet Management

General Growth Properties, Inc.Grand View Hospital – Sellersville, PA

Grant Thornton LLPJohnson Financial Group, Inc.

Kimpton Hotels and RestaurantsKPMG LLP

Lake Forest Graduate School of Management

McKinley, Inc.Mountain America Credit Union

Nationwide InsuranceNRI Relocation, Inc.Office Depot, Inc.

Opto Technology, Inc.PJM Interconnection

Rush University Medical CenterSherman Health SystemsTalecris Biotherapeutics

TAP Pharmaceutical Products Inc.The Care of Trees

The Golden Credit UnionTriangle Printers Inc.

Umpqua BankUniversity HealthSystem ConsortiumVirginia Commonwealth University

Health SystemWellStar Health System

Wheels Inc.


Subsequent Year Application

• Application sections– Basic information

– Significant company news and impact

– 10 Characteristics

– 11th Characteristic – continuous improvement

– Best Characteristic and Key Learnings

– Accomplishments for previous year’s goals

– Goals for next year

– Statement of Commitment

• Due December 1


Bonnie Dayan Memorial Award

Criteria• Demonstrates commitment to Companies That Care’s

mission• Works to make his/her company a company that cares• Continually raises the bar and further enhances programs

and practices for employees and service to communities• Communicates his/her company’s involvement with

Companies That Care internally and externally• Promotes Companies That Care to other companies• Recommends other caring employers to Companies That

Care• Currently an employee of an Honor Roll company

Awardees• One nominee per Honor Roll employer who is a local role

model for caring• One honoree at the Center for Companies That Care level


Thank you!

www.companies-that-care.org312/661-1010

© Center for Companies That Care, 2007 Honor Roll Webinar Facilitated by Marci Koblenz President,...

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