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m. n i s ~ u ~ 1 ~ 1 i i s ~ u ~ ~ a r ~ ~ ~ ~ ~ ~ ~ ~ ~ m i u ~ 5 1 ~ n n i s ~ " e ~ u i n u ~ u u

~ o i s ~ i ~ i n n i s 6 i ~ i 2 u ~ i u ~ m o ~ n~iu iotmsn~iun~m~a"~oa~( i d ~ ~ t 3 u &nu unr~a.t~m6ou

- n~iuw'awdoua~$G'~?nis~

- msw"wuini~LI~u3.~iun'ar

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u 3" IUOQ n"3otii.~m?am a3ul6

~ o u a r n ~ i u w ' t w s Z o u o ~ ~ ~ u ? n i s ~ ~ n ~ i u ~ ~ wo~omonisn'i~iruciu~ro~yu~~usr6u d uar r

ou rdu n?ius"ui~aoumoii~nu~~ar 34 rr--~maYou

- msLIs"uLI~aw8mfi~(pi uinis uasnis LI ju3aiuoiniis~on~ium'o~nisuar/~1onis l i i s u w a n s r n u d . r a u v a ~ ~ d ~ ~ l 6 d ~ ~ ~ ~ u ~ o ~ yu~yuiiuu

- n i s ~ m u i ~ n ~ a 4 i i u w ' ~ ~ ~ m s ~ ~ o ~ a ? u a S i ~ n i s 5 d?ui?uuoc(~d?u~n"d?u~ilu%o~)?u~yu~uu

- n i s ~ m M " i ~ ~ w u n i s a f l n i s ~ ~ w ~ ~ ~ i u ~arnis

- nisds::~5uwa~w6 (Outco

n i s i i ~ ~ u q i u a o a y u ~

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ne) ~ 1 ~ 9

suuCunaiua"7bf ~ l u n i s u ~ ~ i s ~ n n i s ~ a i a ~ ~ u u nis~~nYbairy~i L L ~ ~ L L U ~ W I ~ L L ~ U ~ W Eliq~3u

- nisil"nnism'7uaqmutba::dq~

U 4 U

b~utlunaianiau : msCi isf l

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2ngau tdu - szn'uGfiunG~~quanaaq~Ziaul6dau~3u

- ~ m ~ i i i ? u n i 5 1 ~ ~ 5 ~ ~ i u d a ~ a ~ ~ i n ~ d b j i u u 1

- ~ouazuat ia~?~nsn id~ i in~uui~ . i id i (Reuse) ~?ai ini%uikni (Recycle) L ~ U ~ U

u~iu'itnsizm'$.iiu3nis~a"n~~a::~Zaaul~dau~3u~~

- maiud1b~~aa~nis~ib~u~iumiunis~i1

- nisRi~ i iu~ ium7u SLA b ~ l U % 8 1 5 ~ 1 i 1 7 ~ ~ ~ ~ ~ ma7udi~$qn1sR-1~iju;1iumiu SLA dn"i~um

- n i s u ~ a i l y n i ~ ~ 4 u u ' a i i ~ ~ n m i ) i n ~ i a ~ ~ i u niuuanbbu s9iu"n~iunismsasGu~~tju~u (i3m4.1

maray n5sunisdsa~iiuwa 7 m m s i i a ~ u b n ' i Gw"nCamna;l7 nszwsaaCiiXqh bn~%i115ai 07fl : 5 ~ Z i ~ ~ 3 l ~ i 7 ~ t i l ~ ~ ~ l 5 M " l ~ b ~ ~ b L ~ ~ i j ~ ~ 7

uaziir~usiumiuuwus~u~n"i~~u~~

m7u W U % ~ I ~ ~ i l z ~ w u d ~ d ~ ~ ~ ~ ~ z w ' w u i n i s ~ i b ~ u ~ i u I nu im4u5oua~c la1ud id i l 9wn i~~~~u~~ i~d~ i~ n Us

u wu~iuluilu~3 btrw rmzwa~indmiu~~irnuiud r i i ~ u n uazrji~auanaznssunisu~~1s~,u~yu~4uu d a ~ o i s n r i ~ ~ a z u a u ~ ~ ; ~ bnmsaun"qbbuani;~bbaa

1muwinn"iwum~3ui'am irai iwum~om"?~?"m~o iouaznai woli)eoq$Cu^sni5 ~ia::n"i3uiuiauh m"oiouasvoq[ui I+u~nisd~maiuw"~wi)Ii)~::n"u d (w"~wij[i)) ~ i a z z s h c (i w i n ) duuCudiuau$$u3ni~~Zni5di~a~w"~wum (TOP

b ~ o x e s ) d ~ l G ~ u u a o u n i u 5 a u ~ ~ n i ~ i i u n i w c d ' i 9 u ~ ~ ~ o ~ nisin"uCoia bmu~iwunmaiuw"~wo~i)miu Likert Scale o a n ~ d u c 5 a h d~n?iu~uiuvosi~~ia::5::n"ub5un"~m'o1d d rn M U I U ~ ma5d?udT40~i~ii4"au5::n"ud b MUILI% ma~d iudsd rzr iud m wu1uii-1 d i u n a i q 5 z ~ i ~ d 6 MU qwolo ~ ~ a a s : : h d c s::hwuiuffq w"swi3li)uin &$ nisdi~aonaiu~walilvo~[iuu3ni~m5ounqup?nn~u 1 W Y 3 ~ n i ~ ? i m ~ i : : i i w a n " o ~ w " i n i ~ 3 ~ m ~ i : : M ' a ~ ? i ~ ~ w ~ ~ ~ i ~ i u i i a i i k a i u i (Frequency) i i ioua:: (Percentag u iadu (Mean) 13uiu i$oald~nwm::i'aodiq ~a : :

15ni-Iaiii oriiqPr"oun"os~~uniu~a'nni5 Yamane n n ~ i w u n n ~ u ~ ~ o r i i ~ ~ i l ~ ~ ~ a u m ~ u ~ n n ~ u [ i j d a u ~ n " ~ a u ~ ~ u 5:uu (Systematic samplinq) n " o ~ 5 m ~ ~ i m 5 i : : ~ $ o ~ a i ~ ~ ~ ~ n i w i ) i n 6 i ~ i u d a i u ~ ~ m maiucn'osni~ao~[Zdaulm"aaui~u ~ 5 u h

w u ~ u i i ~ m'?!?"ni?u

COSO ERM

I I 1 n s i d ~ u ~ ~ u i i ~ u ~ ~ ~ l i a u s i u m s a o a o u n i u ~ u v o s ~ u ~ ~ u ~ u u ~ o s I

- nis9mnismsao ou nissiusiuerw uaanisAmniunisdju3niu 'UYo~auo~~uz

n s i d b y u ~ y u ~ 3 uu~~~vlliauaiunsaoaouni~Iuoin~vlliausiun"u~sfin

I

6 .m n i~u?~ isCnn is f

I & ~ w u d jdnisA?w"a (ssuzuia) dii~aiuaanmEiasriu I aisau~nfi~~az5%w"a a~fiswzflouaz knu ~~auy~r i~1 iamiyu~quf iuu i ' q

" i a z y n w i i a n i d i ~ n " ~ ~~azn isCnv i iwud jun is 1 ~wud j d n i s Z G a d~oan'dsznou~~n~3~1su6au I

i I

isau~~ndaliva~umsn"n~ulovo~ 1 I I

I t

- nisd?$Tsiums~~oaou M ~ u ~ ~ u u J ~ ~ ~ ~ ; ~ ~ ~ u ~ I u ~ P J ~ ~ ~ ~ ~ " I ~ u M ~ u L ? u u I

- nisd~daiuni~~o~auo~~uzw"bn"s"uoinisnsaoaou

~ I ~ ~ u I U ~ ~ ~ ~ ~ ~ ~ ~ X I U nwu? I P o, d Y P 0) ~ c u n n ~ r J ~ : ~ u u d ~ ~ r ~ ~ u ~ C 3 ~ a ~ u ~ ~ a u l u n 1 r ~ 1 ~ ~ 1 ~ ~ ~ n 1 ~

o, ro, d maaamn I @ : niruinir~aiu~~ua~o:nir~au~u~iu1~

n¶iauGl : r:;u

i inr in : iaua:

a"1616~aaiu : ni~TmsaCunaiudi~i01uni~~~ud~a?w5sli~6iuni~u~~i~~~

a. aniwaana'aunisnauquniulu (iauaa d) fisiscuisi

~au~~ms~n'i~iu~iua~d~8uan"uGaia~~uuniulu~~6n~

u5~15d~8~aGad~un15nau~un1~1~

b. nis61~unTmqdsan~6ni5~5~15naiu~du~ (%ma:: d) 4

dn~=r-~n~ci iu j i i a n i s u ~ ~ i 5 n a i u ~ d u ~ diiad61~sanaudi

m. mssaYnaiu~du~st.Cuad6n5 ( h a g a d 4ancuisinm:

~auunisnauquniutud~~u~~anau~~dn"uni55a~naiu~d

(Residual Risk) ~~ds inn isnauqun iu~u

. msdsr~usan'unaiu~ubb5duadnaiubdud5a~uad6n (i ' i ,an ia~~aawansaw~a~~sGu~du~~~d5anau6au' i ,an ia~~a~

aiuCa~auil~unn4~15~16i~um5aGunaiu~u~~5~ U

k. ~ I S R O U ~ ~ U E ~ ~ F I ? I U ~ ~ ~ (%uR:: ok) ~ O 1 5 ~ 1 ~ 1 ~ ~ 1 5 6 1 ~ 1

~iussaCuas6ns ~nu i in i55~n5 ia~ cost - Benefit Iubbrri

n a i u ~ d u ~ ~ r u u ~ s c u i n i ~ ~ i a i i u i ~ m ~ - ~ ~ ~ ~ u n i ~ u ~ ~ i ~ ~ a

5. ~ ~ l n 5 5 u n 1 5 n 1 u q ~ n l u ~ ~ ($auaa ao) f i ~ 1 5 ~ 1 ~ 1 n n l '

(u5~isyu~yufisuuaa[u5~155aCu5ad nisGminviiwai

wTw6?u/~5npuniaGqT!

. aisau~wm~aanisiaais (iauaa br) f i O l 5 ~ l ~ l ~ f l l 5 ~ ~ i

miuu~unisu5~isnaiu~a"u~'i,muGsi~~iciiuni~ki~5u~

5aCua.m'nsaiuisnam5aCunaiu~u~~5~'bXmiu bsfli~uiui

Assessment : CSA)

13okni.ryu~y uduu

u

raa a&) G s i s r u i s i n n i ~ d ~ a ~ Z u 5 ~ C u n a i u ~ u ~ ~ 5 ~ w " ~

snsarmdsar~nnianaiu~iud5aCuad6n5 sau&nisii

in1ss-y Y ~ J w I J ? ~

I C a k t d u u I ~~auiinis<mw"i

siuqiuaqd PI°11auo

1 ~?biu'ij

b.iiinisds:yu Ml?obiiuah nisnauqu niuluvas

y u q u i i u u 5 " u l J

' (u%41s 5:n'uq.r

~msnoaau n i h u a q u y u i i u u LLa:

(ms10aau niuuon (am.)

inisds:yuvnia ~6uarivmsnauqu

niuluua~y u v l y ~ f i u ~ 5 ~ ~ 4 1 9 {u?~i~iss:YiUq~

{msaoaoumuh wyvu;m ua:(msaoaau

niuuon ~ ~ I J L ~ U

w i ~ n i s a ~ i ~ G o u Y

4 da: R ~ J

MUIULMq) : m

sjaawiani55"uu"aioa~%u ~0u a. ~o~~uumo~u~vr15~rnum5.~ (Website/~(il~ IU) b. fJu6%.U"a<oal%n.d (CaN cebter / e-rnail/ webboard)

m. {tran~n~iu3rnriu ri.. PIV?WGIMU-JU~IU (n"ua".ln"m) uaa c. wi-miuniu an f

n1s.i::~/~4&aiu~dua r i i uun l~uun~gu c h u niudnr::nraanimfi.iz In'uri na iu~~urn ' iu rns l ju (Financial Risk) naiu~durn"iu

i msii~f ju.r iu (Operational RisW n a i u ~ ~ u a 6 i u ~ s ~ i l (Business Risk) LLaanai ~ d u 4 o i n ~ ~ y n i d m u u i i n (Event RisW 19u6u w% a a i u ~ d u ~ c 61u muw~nrnm=r?ua4 COSO ERM dr~u'~aanr6u Strategic Risk / Operati nai Risk / Financial Risk cLaz Compliance Risk (S - 0 - F - C)

uazIun~idnuwyu~?uu 'b~Znaiu~du.rn'idm~iuw~4 I A a ~ ~ i u a i ~ ~ y / ~ i ~ ~ a ~ ~ u m d s z n o u n i ~ ~ i u ~ i u w a n i ~ i i ~ ~ u ~ i u

'saidsmauuaa~~i3ni~uiwisnaiu~duaw"~ d~znaun'au a. bnsaa5"7anisui~i~naiu~dua~oaaan'ns b. d u u i u ~ m ~ d ~ : : a a ~ u a a n i s u i w i s ~ a i u ~ d u ~

d m. f l155::~R11UL~U4

c. n i s s z ~ ~ ~ s z ~ u n a i u 4 u ~ s ~ ~ ~ a : : n i s G m a " i n " u ~ a i u ~ d u ~ i l i n ~ a n i s ~ ~ n ~ i : : ~ ~ a i u ~ ~ u ~ i u ~ i a m " u c. m s ~ i ~ u ~ s i . l b a n i ~ n i 5 ~ m n l 5 p i a ~ a i u ~ d u 4 i s : : ~ ' b ? " i m u ~ o i s o l i l

(Cost - Benefit) ua:sr6u~aiu~dua~uau?u'bn"vo~~aiu~du~~~~bao~ awa nr::nu~~a:~aniaiil::~~m~i~i~iu~~a::wa~s::~u~~i~n" (Residual Risk) uoaoains

s. n i s ~ " i ~ i u a i u n i s u ~ ~ i s n ~ i u ~ d u a ~ ~ a : : n i ~ d s : : ~ ~ u w a n i ~ u ~ w i ~ n a i u ~ d 1un~r i id8~~onirui~ isnaiu~dua0~~~6a I~Zni~nunaudiieni~u5wi~naiu~

(a) nisdsa~GusaCu C111UqUbL99'1109

naiu~$ussam"u as Ans" (sm'unaiuquusa =

bnnia x uansawu)

nsun"?umiu saCu d sauzs

iinis<nfiuwufiiw naiu~$ussuCu

osn'ns (Risk Profile)

Risk Profile (LLUU~ORIIUL~~~) ~ u i u 5 . 1 U R U ~ Q L L ~ R ~ R O I U ~ U O . I ~ Z ~ " U R ~ ~r4uo4ilq~t1~dt141mt151u Imu~~am4~8u%n"nuo4Iania~~n: wnn5:nu ~u~~s:biuiiunur:m'un21u~u~~54 648 Risk Profile ilrunndlri~ s2u1unisns:i11um'2ua4iliiil'u~$u4a4m'ns blnauan4lilii~Gu ii~usunmva~naiuTu~~54~a4m'n5t~au5"u~m" (Risk Boundary) ~daliia.rrin u m ~ ~ u ~ d i ~ u i t 1 ~ u n i w s a 1 1 ~ i i ) 2 : ~ a ~ ~ ‘ s ~ i 5 ~ 1 i u ~ $ u ~ ~ u ~

sam"vnaiu~u~~saama~i)ua~'tu5~h*~m"~ndi~

tr. ni5~ounuo.r~?iurduq I

GnisRi~un bbRU9lU

t l 1 5 ~ ~ M 1 5

maiu~Zua nsuqnilo6dus

saguosn'ns bnuiinis?~nsiai

Cost-Benefit l u ~ ~ i a a w i s ~ ~ o n

nisu5~isnaiu ~AusszCuos Ans

I (Control Self- / I I Assessment : CSA)

nsuii2uZses6ns

miusz~Ciuu nns. 1 cab

(m) fll5d5zbGuf775 '3

n~uquadis~8u , w

Sasaw"aw"9adm'ns (Independent

Assessment : IA)

d - u d a y # u 9 u ~ncunn1sd~zuuud insu~~ 'y1o~~~na1~~~%1~in i~us~1~~~n1~ Y K u d m a m m d.a : nlsu'inis~?~uduabbazn~s~au~un~u"bu

ndaua'm : szGu

rfqniin : rnuaz r

iiQi&wiaiu : n i~ imsz6unaiua" i i~o" tun i~ i~ud~a~~"sn i~6 iun i~u5~~~n

m. aniwuama'eunisn~uquniulu ( isuaz d) G o i s m l o

5au$~ms~vii~iu~iua~db~uan"u.iioio~Euuniuluo~~'r

b . n i ~ n ' ~ ~ u m i n ~ d s z n s 6 n i ~ u 5 ~ i ~ n a i u i d u ~ ( iouaz d ) i

~ . r d s i n a w i u ~ ~ o n i 5 u ~ ~ i 5 n a i u ~ d u ~ n"iiss6dsznaud

~ z u u n i ~ n a u q u m ~ d i ~ u ~ w o n a u ~ ' b ~ ~ u n i ~ ~ z U n a i u ~ i

(Residual Risk) ~8qo inm5nau?un iu lu

d. n i 5 d 5 a ~ u ~ z ~ i ~ n 7 i ~ ~ u i b 5 ~ " ~ o ~ n a i u i d u 9 5 ~ n " u o ~ 6 n 5

~oniai~az~anszwenro~~o~uidus~sdsznou6au1onia~ia:

~1u.iioyauil~un1~Goi~mi~~~um~z6unaiuqu~~~~

&. ~ ~ I S R ~ ~ U O U E ~ ~ ~ ~ I U L ~ (?il~a:: a&) ~015~197 f l f l 15 r

~o~u idussz&~od6n5 Imuiinis4bnsia6 Cost - Benefi.

s. ?ionssuni-rnauquniulu t ieuaz mo) %a15mioinni

(ui~isyu~yuiiuunaz(u?~i~~z6u~o~

d. ~~5aubw?libazni5doai5 (Jouaz b&) %oi5mio7nn15l$

szn"uiua~6ns~iuisoam~z~unaiu~u~i~~Z~miui~i~uiu*

d . ni~?mmiuwaiiazn15dszifiuwa (?ouaz &) i o i 5 m i

Assessment : CSA)

Y

saa a&) Geismiainni5dsaifiu5z~unai~~uii5~M"~

.1nszwudasi5n~ianaiuid uq5z~uo96n5 ~au$~msu ' i

MUlULMy : m

Y i o d n i a n i 5 ? u ~ ~ i o d ~ u u L ~ U a. s " ~ d f i ~ ~ c i i o [ u ? u i 5 ~ ~ ~ m 5 ~ (Website/ilcil~ U) b. fJu6s"u$a~od~uu (Call cebter / e-mail / webboard)

m. ~uaman2iuGrn~Gu ci. MU?MU"IMU~U~IU (mYut!'4n'FI) LLa:: C. MU~U~IU~IU

b. n i 5 ~ i n ~ n ~ ~ ~ d ' i : ~ a h n i ~ u ' i ~ i 5 ~ a i u ~ d u a

q.~s::~gutiau 1 Jw~n 1

d

~ n . n i 5 5 z u m ~ i u ~ a u ~

d. n i ~ ~ : : y ~ ~ ~ : 6 u m ~ i u ~ u ~ ~ ~ d ~ ~ a ~ n i 5 ~ ~ 6 i 6 ~ m ~ i u ~ ~ ~ ~ i l i n ~ a n i 5 ~ ~ ~ ~

a n i ~ n ' i ~ u r n / k ~ i i a n 4 n i a ~ m n 1 ~ i a m ~ i u ~ d ~ ~ ~ ~ : : ~ 1 ? " 1 m ~ ~ i l i ~ ~ 1 0 " ~

Benefit) ~ ~ i l z 5 z ~ u i ~ s m u ~ d u d i ~ o u s " u ~ m " ~ 1 a d f l ~ i u ~ i ~ ~ i ~ ~ ~ a a ~ (Rer

b. ni5ii5i~di~ni5u?~i5h21u~d~4~~a::n15d5::~iiu~ani5u?~15m2i

l u n ~ i u ~ r i ~ i i a n i ~ u 5 ~ 1 5 m ~ i u ~ ~ ~ ~ a ~ ~ ~ a ' ~ l G G n i ~ n u ~ ~ u ~ i ; a u i ~ i 5 m ~ i u ~

nsun"aumiu

saGu b

bbasnissay

iloGurdus

saGvos6ns

',;G'i115 ~ 1 %

za~unaiubius

~ L M ~ E I O G (Residual Risk)

~&'ilinnis ?auquniulu

ni5~:~/6q&aiut.ih~ fiiuunliittuntbu d 61u miudnsznsa~nisn&3~ naiut.duq6iumdu (Financial Risk) naiue~ua6iu nniieirunu (Operational Risk) naim~u~hu~l?l i l (Business Risk) (Event Risk) e8uh M%I na1ut.i~~ d m'iu niuwa"nt.nm9ivoq COSO ERM dn6aaant.S~ Stratesic Risk / Risk (S - 0 - F - C)

t . t .a : l~nr~~~u~~ut .?uu Iriiinaiudu~6iuIn~iup9d~

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