أثر أبعاد جودة التعليم التقني في تعزيز قيمة الزبون

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)T ( )F( )Hernon& Altmen, 1999 (

. )C-upta&schmitt, 2005(

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Abstract The current research examines the efft of all the dimention of the efficincy of

technical education service upon reinforcing customer value in the environment of the technical institute\najaf .the sample is represented by the the instructors of the institute it comrrised(50) instructors. Thos instructors have been given the questionnaire application from. According to the purpose of the research ,one main hypthesis has been formed , from which three secondary hypotheses branch out .the first main hypothesis examines the relationship of the effect between the in discators of the technical education efficiency as an independent entire variant and the indicators of customer value arinforcement as a dependant entire variant Anmber of statistical devices have been used from these devices:the slight and multiple incliatinon the (t)test and (f)test where the standard measure (hernon altmen,1999)is used to measure the dimensions of the efficiency of education service. The standard measure (c-uptaschmitt,2005)has been used ,as the measure of the dimension of customer value . the results has reached of the validity of the research hypothesis. Assordingly ,a group of recommendations have been formed in respect of them.from these arecommendations:-the managemet of the technical an statute\najaf should consider seriously the dimensions of technical education efficiency as a means of effecting the departmental state of the students towards the efficiency of the provided service,and to pay attention to all the dimentions of the service without exseptions on condition that it gives the priority of the two dimensions of customer understanding and adequacy.

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أثر أبعاد جودة التعليم التقني في تعزيز قيمة الزبون

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