KM ProductsKM Products

INFO 2002March 4th, 2002

Shimon Barak

What is Knowledge

� We have a knowledge about a subject when we know the subject ourselves or we know where we can find information about it.

� Knowledge is about connecting people that need information to people that have this information

What do we want to achieve?

“Bring the right information to the right people with the right media at the right time”

“Bring the right information to the right people with the right media at the right time”

Right Right InformationInformation

Right Right InformationInformation Right PeopleRight PeopleRight PeopleRight People

Right MediaRight MediaRight MediaRight Media Right TimeRight TimeRight TimeRight Time

Document, Expert, LinkDocument, Expert, Link

Managers, administration,

technical , marketing people, ...

Managers, administration,

technical , marketing people, ...

Intranet, e-mail, phone, person, meetings,

conferences ...

Intranet, e-mail, phone, person, meetings,

conferences ...

Immediately, push, pull

Immediately, push, pull

KM involves:

Collaboration

Processes

Incentives Change Mngt

Culture

Best Practices

Communities

Portal

Search

Taxonomy

Knowledge Management

...... ......Content Mngt

Biggest Problem We FaceBiggest Problem We Face

Information Overload

IT as the Sorcerer’s Apprentice

� Thanks to IT, Information and knowledge have moved from scarcity to abundance

� but more is not necessary better

� Our personal time and attention has become the critical resource of the knowledge economy

� and therefore needs to be carefully allocated

� But IT still sees its role primarily as delivering more power, more bandwidth, more data

� thereby making the problem worse

What do we need before thinking What do we need before thinking about a KM product?about a KM product? Document management Taxonomy Corporate Business Goals What information already exists? What is really needed? Who will update the information? Who will use it? A new environment. Will they come?

A Portal – What we need?

• Personalization• Search• Categorization• Content Management• Site Map• Push• Pull• Subscribe and Alerts• Security• Application integration

Collaboration toolsCollaboration tools

Exchanging messages easilySharing documentsWho is online?Immediate messaging ... / ChatE-MeetingsE-Learning

DonDon’’t forget existing t forget existing collaboration environmentscollaboration environmentsMeetingsPhoneE-mailConferences

Building a Service

• Who needs it?– They really need it?

• Who asked for it?– Are they the right people to ask for

it?

• High Management approval– Is it according to the company

business targets?

• Who will update the information?– Think again! Are you sure?

• Who will use the information?– Think again! Is it what they want?

Building the best service – They don’t use it. Why?

• They didn’t participate in the design and were not in the loop.

• They don’t have the time• It is not friendly enough• Too sophisticated• Bad response time• It is not within the environment they

use to work in• “The token didn’t fall”• Change Management• ....

The 3 Elements of Knowledge The 3 Elements of Knowledge InfrastructureInfrastructure

Corporate KnowledgeInfrastructure

1. Culture

For a knowledge sharing environment

1. Culture

For a knowledge sharing environment

2. Technology

Hardware, software, network, etc.

2. Technology

Hardware, software, network, etc.

3. Processes

Knowledge reliant business processes

3. Processes

Knowledge reliant business processes

An Enabler

ConclusionConclusion