© 2015 IBM Corporation IBM Systems Middleware Netcool Operations Insight 1.4 Beta Getting started...

© 2015 IBM Corporation

IBM Systems Middleware

Netcool Operations Insight 1.4 Beta

Getting started

Service Management Portfolio Management Team

Last Updated: 30th October 2015

© 2015 IBM Corporation2

Netcool Operations Insight 1.4 – Network Management Beta

Dear customer,

Thank you for your participation in the Netcool Operations Insight 1.4 beta program. This solution brief gives an overview of the beta program and will enable you to get started. Feedback from our client base is very important for the Netcool Operations Insight 1.4 release, so your involvement in this program is greatly appreciated.

Netcool offering management

© 2015 IBM Corporation3IBM Confidential

Please noteIBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any

future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.


Netcool Operations Insight 1.4 – Network Management BetaAt a glance

Network Health Dashboard (entitled with NOI)

• Real time visibility of the overall health of the network• Integrated event, topology, performance and configuration data sources• Immediate visibility of worst performing devices• Per user defined areas of the network (network views)

Historical poll data capability greatly improved• Re-architected for improved throughput and storage time• Raw and summarized data quickly visualized from Dashboard, right click context menu,

and Cognos reports• Summarized data maintained for last day/week/month/year in local database

GUI consolidated to single DASH portalImproved performance and administration with no applets or other plugins

Common deployment experience using IBM Installation Manager• Supports console mode for seasoned deployers,

Web UI and native GUI for a rich GUI experience• Immediate feedback on errors, with information for deployer to remediate.• Includes an easily understood, low risk, migration process.• Simplified and automated integration with Configuration Management

Platform supportAIX 6.1, 7.1Linux RHEL 6, 7 Linux SLES 11DatabaseDB2 10.1 ESE 10.5 WSE/ESE Oracle 11g & 12 Enterprise EditionCisco Wifi Access Point support

Discovery modeling for layer 2/3, SSID, 802.11 spec, channels, dependencies on DHCP

Beta will only include: Linux RHEL & SLES DB2 10.5


Netcool Operations Insight 1.4 – Network Management BetaFrequently Asked Questions

The following Frequently Asked Questions section is designed to answer your key questions concerning this beta.

1. What are the new focus areas in Netcool Operations Insight that are being evaluated in this beta?

The focus for this beta are the Netcool Operations Insight – Network Management capabilities. Specifically:

1. The new Network Health Dashboard.

2. DASH enablement and Java/applet removal for all network management topology views.

3. Common Netcool Operations Insight deployment capability for Network Management.

4. Improved integration between Tivoli Network Manager and Netcool Configuration Manager.

5. Network Management Cisco WiFi capability.

These are discussed at length in this document.

2. What are the beta license terms?

This beta will include a temporary beta license for Netcool Operations Insight 1.4. This entitles participants to deploy and utilize Netcool Operations Insight capability in a non-production environment.

3. What is the timescale for the beta?

4th November 2015 – 29th January, 2016.

4. Where can I download the beta kit?

The NOI 1.4 kit beta kit will be made available from the Netcool Operations Insight Open Beta site here

5. Do I need IBM services or business partners to deploy and configure this beta?

Ideally yes, but customers with the right Netcool solutions skillset can also deploy the Network Management capability in NOI 1.4.

6. Where can I provide beta feedback?

The Open Beta site for Netcool Operations Insight will include a 1.4 beta forum.

https://www.ibm.com/developerworks/community/groups/service/html/communitystart?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824


Netcool Operations Insight 1.4 – Network Management BetaFrequently Asked Questions

7. What server hardware/OS options do I have?

The GA plans for Network Management are: X86: RHEL 6 and 7, SUSE Linux 11. Power: Aix 6, 7. However, for this beta, only RHEL and SUSE Linux on X86 are supported. See page 26 for more details.

8. What are the embedded software dependency details to run the NOI – Network Management beta

See page 26.

9. Can you provide system resource guidance for the Netcool Operations Insight 1.4 beta?

See sizing guidance on page 26.

10.What documentation will be provided with this beta?

Development will provide a readme file to provide all of the deployment guidance required for the beta. Also, a beta pre-release of the Netcool Operations Insight - Network Management documentation will be made available to beta participants.

11. What are the Netcool Network Management development aspirations for this beta?

Development would ideally like to have beta participants perform the following:

1. Deploy all parts of Netcool Operations Insight – Network Management and provide feedback on user experience (Network Management deployment evaluation is an important part of the beta).

2. Configure the Network Health Dashboard for a variety of different network views.

3. Evaluate event, network availability and network configuration widgets as presented on the Network Health Dashboard and their usefulness for network operations.

4. Evaluate the Network Health Dashboard user experience with Network Operations Center support personnel (levels 1-3).

5. Evaluate the network outage workflow using the Network Health Dashboard and its impact on the mean-time-to-repair metrics.

6. Evaluate the general experience of using network topology views.



Netcool Operations Insight 1.4 Beta Network Management for greater Operations Insight


Operations offering context, support and adjacency for ITSM

Digital Experience

Smarter Process

Application Platform

StakeholderDashboards

• IT Operations• Development• Line of Business

Integration

IT Service Management

Build Run Manage Optimize InnovateCapability

SolutionArea

PortfolioOffering

Areas OperationsProvide end-to-end insight

for smarter business decisions

Automation

More agility, with lower cost and risk

Ensure right availability of your critical business

solutions

Performance

AnalyticsProactive outage avoidance and faster problem resolution


Operations Management from IBM enables acceleration of the Operations Management lifecycle

Analytics• Data-driven actionable

insight from high volume operations data

• Identify Frequent Events• Recognize Patterns• Recommend Grouping and

Suppression

Goal: Simplify Operations

&Reduce Cost of

Operations

Automation• Streamline Operations• Eliminate manual steps

by automating actions• Automate rote

processes• Take Immediate action

Built in Expertise• Decades of IBM experience

across thousands of customers

• 90% reduction in actionable events out of the box

Consolidated Management• Off the shelf integrations for rapid

deployment• Correlate, enrich and consolidate

events into a single view• Scale from the smallest to largest

environments

• Improved visibility with Network Health Dashboard

• Network discovery, visualization, monitoring and event correlation/root-cause analysis drives down mean-time to repair

• Automated network configuration to eliminate errors

• Network compliance management to ensure standardization


Netcool Operations InsightDelivering broad, integrated Operations Management capabilities for IT Service Management

• Unparalleled alert integration• Embedded and tightly integrated Analytics• Flexible composable dashboards

IBM Netcool Operations Insight

Operations Management

The power of OMNIbus combined with the Transformative capabilities

of Analytics

Network Management

Delivers end-to-end visibility across your network infrastructure

Service CompositionDynamic Service Management

2H 2015

IBM Agile Operations (Q4 2015)

Cloud-based ServicesBeta in progress

Network Performance Management

Real time update of network performance

2H 2015



Netcool Operations Insight 1.4 Beta Network Management

Detailed overview


IBM Netcool Operations Insight

The Heart of a Modern Analytics Driven Operations Center

• Powered by the Proven value of Netcool OMNIbus

Consolidating millions of alerts from across your environment into a small number of actionable problems

• Accelerated with Innovative Event Analytics for Efficiency and Effectiveness

Improve operator efficiency up to 90% by identifying common problems to simplify away

Deliver broad context to reduce mean time to repair by 10% to 15% for most organizations

• Easily Integrate across all IBM and non-IBM Management Solutions for a total solution

Combine all data using modern, mobile dashboards and simple data integration solutions

Extend to IT Operations Analytics for Predict and Search

Optional IBM Operations Analytics

Predict

Search

IBM Confidential


IBM Netcool Operations Insight -- Highlights

Modern Dashboards, Fully MobileVisualize the performance and health of your entire operations environment. Out of the box Integration

• 98% Reduction in Critical events: ~22 critical & ~100 major events per week• Improved focus and utilization of first- and second-line staff

Analytics to increase Event Value

v1.1

v1.2

v1.3

30% reduction in Events to Operations

Almost 50% reduction in repeating events

90% reduction for known event classes

Seasonal Event AnalyticsIdentify regularly occurring events sorted by confidence

level and frequency

Event Search AnalyticsFaster problem identification, isolation and

resolution

Related Events GroupingIBM Delivered content for grouping well known events. Up

to 90% reduction in events out of the box

Related Events AnalyticsDiscover clusters of events that occur together,

automatically group them for context

New in NOI 1.3

IBM Confidential


• 80% reduction in call center requests, reducing the demand for help desk staff

• 95% reduction in MTTR.

• “with the ability to regularly run audit checks we could prove that we were adhering to compliant configuration templates. The compliance reporting was also very easy to build and rollout.”

Netcool Operations Insight 1.4 – Network Management Beta Network Management overview

Automatic Discovery, Visualization, Monitoring and Root Cause AnalysisEnd-to-end visibility of your physical and virtual network infrastructure with monitoring and automatic notification of alarms that require operator action

• Achieved about a 40 percent reduction in outage times • 30% reduction in Mean Time To Repair (MTTR) thanks to the root

cause analysis and cross-domain correlation within the IBM solution

Network Configuration AutomationDrive process automation for repeatable configuration activities to minimize errors and improve operational performance

Network Configuration and Compliance ManagementControl the process of configuration change and compliance in the operations environment

IBM Confidential

US telco


Netcool Operations Insight 1.4 – Network Management Beta Network Health Dashboard

For your area of responsibility, see the answers at a glance for:• What devices or interfaces have been down longer than 1 hour, 24 hours?• How is the availability level trending over the last 24 hours?• What are the worst performers?• Did any configuration changes coincide with this incident? • What events are active?


Network Health Dashboard details Network View bookmarks to

segment network (geography, service or customer

segmentation)

Network Availability status in real time

Recent network events filtered for contextual events

only

Network Performance monitoring, current Tivoli Network Manager polled

data (i.e. worst device performers)and future Network Performance

Insight KPIs

Network configuration timeline of changes, including out-of-band ad-

hoc network configuration changes

Drilldown into the configuration history to see device listings and

details of changes made


Netcool Operations Insight 1.4 – Network Management Beta Network Health DashboardToggle table or individual graph without losing original focus


Netcool Operations Insight 1.4 – Network Management Beta Network Health Dashboard Contextual drilldown to events and topology

View events in context to see what is happening now with the devices and connections in my region or service…

And use the standard contextual tools

Explore details about the devices, connections with the standard contextual network tools to quickly understand the issue

IBM Confidential


Netcool Operations Insight 1.4 – Network Management Beta DASH support with applet removal

Client environment is predictable with no plugins to worry about.

Network views begin rendering immediately, no Java security hassles.

Google-like search:Find all the devices with an attribute beginning with “Gi01”

Google-like zoom control


Netcool Operations Insight 1.4 – Network Management Beta Installing Network Manager into Netcool Operations Insight 1.4

Standard Network Manager deployment Standard NOI deployment

WebStart NCM client 6.4.2(Presentation server)

DASH

Database

Netcool Configuration Manager 6.4.2(Worker server)

NM 4.2 Core

OMNIbus 8.1

SNMP Probe 8.1 Syslog Probe 8.1

Impact

SCA-LA

TCR 3.1

WebGUI 8.1

Scenario 1. Install Network Management components into NOI 1.4 Scenario 2. Upgrade Network Management into NOI 1.4 = scenario 1 + apply export/import migration

NM GUI 4.2

Prereq components for NM (all part of NOI)

NM components

IBM Confidential


Netcool Operations Insight 1.4 – Network Management Beta IBM Installation Manager for Network ManagerSimplified control over the install process

Passport AdvantageLocal repository

or …

Web browser GUI

NOI deployment

Additional Web UI mode for full GUI experience without X/VNC, for easier install across multiple servers.

Install on all servers using a single repository - Passport Advantage or a local repository .

IM will take care of the install order and prereq checking.

IBM Confidential


Netcool Operations Insight 1.4 – Network Management Beta IBM Installation Manager for Network ManagerTransparent installer

IT Application Administrator installs with confidence.

The GUI displays information on the error and how to proceed – no need to search logs for error information. Single click data gathering if IBM Support is called.

IBM Confidential


Netcool Operations Insight 1.4 – Network Management Beta Automated Network Manager-Configuration Manager integration

Device sync

The Network Manager and Configuration Manager integration is now a more simplified deployment process and more robust implementation.

Integration setup

The integration between Network Manager and Configuration Manager is automatically setup using the installer.

The import and synchronization of devices to NCM is greatly simplified and easier to manage.

A RESTful JAX-RS service between Configuration Manager and Network Manager results in a more reliable communication without the need to understand and work with the old SNMP notification process.


Netcool Operations Insight 1.4 - Network Management BetaUpgrade Network Management to NOI 1.4

Major migration improvement with:

1. Increased automation to reduced number of manual edits required for standard user configuration (discovery, GUI properties)

2. Reduced number of manual file reviews through improved built-in intelligence. (Standard user configuration files as well as customizations, such as stitchers.)

3. Improved guidance in the migration process with easily digested best practice style documentation, with both experienced and inexperienced users in mind

4. Help provided for ITNM 3.8 customers with a best practices document.

IBM Confidential


Netcool Operations Insight 1.4 - Network Management BetaPoll data storage

• The Poll data will be stored and summarized in the local database• Raw data can be accessed, plus aggregations such as last day, last week, last month, last year

• The new aggregation and pruning mechanism replaces and simplifies the previous integration with Tivoli Data Warehouse.

• The data can be quickly visualized from the new dashboard as well as from right click tools and Cognos reports.


Netcool Operations Insight 1.4 - Network Management BetaWifi support (Cisco)

The following outlines the WiFi management capability for this release:• Discovers Cisco access points.• Models access points, SSID, 802.11 specs, channels.• Models layers 2, 3 and IP subnet connectivity.• Models dependencies on DHCP servers, gateway routers, and switch ports.


Netcool Operations Insight 1.4 - Network Management BetaSoftware support and sizing guidance

The following outlines the software environment and versions required in order to deploy Netcool Operations Insight 1.4.• Platform support

• AIX 6.1, 7.1 (not available for the beta program)• Linux RHEL 6, 7 • Linux SLES 11

• Database• DB2 10.1 ESE (not available for the beta program)

10.5 ESE & WSE (Entitlement consistent with NOI bundle)• Oracle 11g & 12 Enterprise Edition (not available for the beta program)

• Web Browser• IE 10, 11• FF ESR 38

• Currency• ITM 6.2.3 to 6.3 (not available for the beta program)• TCR 3.x

Server sizing guidance

The following sizing guidance is based on a Netcool Operations Insight deployment focused exclusively on event, discovery, monitoring (including Network Health Dashboard), configuration and compliance management for a small network (500 devices)

• JazzSM/DASH/WebGUI/OMNIbus ObjectServer: 8 cores and 12G RAM, 50G Disk.• DB2 database server: 3 cores & 8G RAM with 50G disk (ideally RAID 10 for perf & availability).• Tivoli Network Manager core: 6 cores server/VM with 20G of RAM and 50G of disk.• Netcool Configuration Manager: Additional DB resources: Add 1 core and 4G RAM, 50G disk to the above database. 2 Cores and 8G

RAM with 50G disk (including GUI).• Total: 20 cores, 52G RAM , 250G disk.

• An economic option might be to use a single server/VM with 16 cores and 48G RAM with 200G disk.• Note that Netcool Operations Insight analytics will require extra resources, which are not accounted for in this sizing guidance.

IBM Confidential


Netcool Operations Insight 1.4 - Network Management BetaDeprecation

The following components have been deprecated for this release:

• ITNM TDW• Replace TDW for storing historical poll data with the replacement mechanism provided by the new local

summarization tables.• BIRT reports

• By default, apply only the Cognos reports and datasources• Convert majority of BIRT reports to Cognos• BIRT engine and remaining BIRT reports will be available for those requiring them


Acknowledgements and Disclaimers:

© Copyright IBM Corporation 2015. All rights reserved.

– U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

IBM, the IBM logo, ibm.com, Tivoli, and Netcool are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml

Other company, product, or service names may be trademarks or service marks of others.

Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.

The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for

informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

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