Contents - 2014 Training Calendar.pdfBeyond Stress to Effective Management Leadership Development...

F M M I n s t i t u t e S a r a w a k 1

VisionFMM Institute ProfileInstitute NetworkHRDF Training Scheme

Human Resource and Industrial RelationsDifficult Employee ManagementPerformance Appraisal ManagementTraining Needs Analysis in the Workplace Management and Performance DevelopmentEffective Coaching & Counselling SkillsDeveloping High Performance Management SkillsLeading with NLPDifferent Strokes for Different FolksBeyond Stress to Effective ManagementLeadership Development Programme Industrial Safety and Environmental ManagementAccidents Investigations and the Pitfalls to avoidChemical Safety, Waste and Chemical Spillage ManagementImplementing HIRARCEmergency PreparednessBuilding A Strong Safety And Health CommitteeEnvironmental Aspect and Significant Impacts Awareness TrainingEffective Environmental, Occupational Safety and Health ManagementMachine Safety & Lockout TagoutOccupational Safety and Health Leadership - A ParadigmConveyor Safety and Manual Material HandlingUnderstanding OHSAS 18001:2007 RequirementsBehavior Based Safety and Performance MeasurementsSafety and Health Laws and Regulations for Management Operations and LogisticsSupply Chain ManagementStrategic Procurement & Procurement Cost Reduction TechniquesStore/Warehouse Operations & ManagementEffective Inventory Planning & ControlEssential Steps Towards Production Planning, Scheduling and Control

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Quality Systems and Productivity ImprovementISO 9001:2008 Quality Management EssentialsLean Production SystemUnderstanding the Electronic Industry Code of Conduct Requirements Productivity Workshop: Productivity Improvement TechniquesQCC Tools to Enhance to Enhance Company’s Productivity and QualityQuality Control Techniques For QC

Supervisory and Motivational SkillsCreative Supervisory Skills ProgrammeCritical, Analytical & Creative Thinking and Reasoning

Financial ManagementCost Management in ManufacturingBudgeting For Effective Cost ControlCost Control System to Maximise Profit

Engineering and MaintenancePredictive and Preventive Maintenance at Workplace (PPM)Introduction to Piping, Fittings and Pipeline Connection SystemInternal Combustion Engine (ICE) – Principle of Operation and Basic InformationWhy Why Principles and Related Problem Solving Tools and Its ApplicationTotal Productive Maintenance for Supervisors

Export ManagementINCOTERMS 2010

Customer Service, Sales and RetailStrategic Marketing PlanningSelling In Tough TimesQuality Customer Service SkillsSales PresentationManaging Your Dealers

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Clerical DevelopmentCreating and Maintaining Records, Files, Indexing and DisposalFiling System For Clerical and SecretariesHow to Manage and Organise Office Records and Files EffectivelyAplikasi dan amalan 5S dalam pengurusan rekod dan fail

TechnicalOperation and Maintenance of Electrical Installation SystemElectrical Circuits and TroubleshootingHigh and Low Voltage Switchboard, Operation and MaintenanceElectrical Safety Awareness

Certificate ProgrammesCertificate In BoilermanCertificate In Steam Engineer

Customised In-House ProgrammesCorporate Certificate ProgrammesTraining Schedule for Year 2014

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FMM Institute Profile

FMM Sarawak Office was officially opened on October 1, 2003 located at Level 5 (South), Wisma STA, No.26, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak. It has two training room that can accommodates a total of 36 participants. We cover the whole region of Sarawak to meet and match the training demand and to provide adequate knowledge of industrial skills and management techniques of the industry.

FMM Institute Sarawak Representative Office was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrialised nation.

FMM Institute Sarawak Representative Office offers a wide range of functional training programmes to cater to the diverse needs of the manufacturing sector. Continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute’s Certificate and Diploma programmes in selected areas of industrial and management skills.

FMM Institute Sarawak Representative Office training programmes as well as those that need to be specially customised to meet the training needs of specific industries, can be conducted on in-house basis. Programme outlines and objectives are discussed with the companies and trainers will be selected to develop the programmes accordingly. All in-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired results.

FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 and currently offers four Diplomas in the area of Manufacturing, Logistics, Human Resources and Industrial Relations and Business Management. Effort are ongoing to offer Degree and Masters level programmes specially designed to meet the training needs of the manufacturers.

FMM Institute’s Head Office is housed in Wisma FMM, located at Bandar Sri Damansara, Kuala Lumpur and has a total of 8 Branches and 2 Representative Offices nation-wide.


FMM Institute NetworkSarawak Representative OfficeLevel 5 (South), Wisma STA26, Jalan Datuk Abang Abdul Rahim93450 Kuching, SarawakTel: 082-332784/787Fax: 082-332785Email: [email protected] Person: Ms Beatrice ak Olivia Kada

Selangor BranchNo 34, Jalan Pekedai U1/36, Hicom Glenmarie Industrial Park40150 Shah Alam, Selangor Darul EhsanTel: 03-55692950/4471/4171Fax: 03-55694346/2576Email: [email protected] Person: Cik Nazihah

Malacca BranchD3-4, Plaza Jayamuda, Jalan Pelanduk Putih(Off Jalan Ong Kim Wee), 75300 MelakaTel: 06-2831639/2812827Fax: 06-2838090Email: [email protected] Person: Ms Shireen Chan

Eastern Branch(Pahang, Kelantan & Terengganu)B-8014, 2nd Floor, Sri Kuantan SquareJalan Telok Sisek, 25000 KuantanPahang Darul MakmurTel: 09-5156858/6857Fax: 09-5156855Email: [email protected] Person: Ms Hafizah

Penang Branch (Main Office)2767 Mukim 1, Lebuh Tenggiri 2Bandar Seberang Jaya, 13700 Prai, PenangTel: 04-3992057/4901/7805Fax: 04-3994863Email: [email protected] Person: Ms Rahayu Sakedan

Penang Branch (Sub Office)D’Piazza MallNo. 70-3-56A, Jalan Mahsuri, Bandar Bayan Baru,11900 PenangTel: 04-6302050Fax: 04-6302054Email: [email protected] Person: Ms Nazliza

Sabah Representative Office143, 1st Floor, Block Q, Lorong Plaza Permai 1Alamesra Plaza Permai, Sulaman Coastal Highway88400 Kota Kinabalu, SabahTel: 088-447580Fax: 088-447570Email: [email protected] Person: Ms Florisa Sangau

Negeri Sembilan BranchNo 5 & 6 (1st Floor), Jalan S2/D38, City Centre70300 Seremban 2, Negeri Sembilan Darul KhususTel: 06-6031627/26/16Fax: 06-6031628Email: [email protected] Person: Pn Akmalina Kamarulzaman

Johor BranchNo 1 & 3, Jalan Kencana Mas 1/1Tebrau Business park, Kawasan Perindustrian Tebrau III81100 Johor Bahru, Johor Darul TakzimTel: 07-3577613Fax: 07-3577617/7618Email: [email protected] Person: Ms Jessica Chu

Perak BranchNo 1, Lorong Raja Di Hilir, (Off Jalan Raja Di Hilir)30350 Ipoh, Perak DArul RidzuanTel: 05-5488660/550/770Fax: 05-5488221/331Email: [email protected] Person: Mr Mahinder Singh

Kedah/Perlis BranchWisma Idealcare,No 5, Tingkat 2, Jalan Perdana Heights 1/1,Perdana Heights 08000 Sungai Petani, Kedah.Tel: 04-4246431 / 4241079Fax: 04-4216876Email: [email protected] Person: Pn Meeza Hassan

Kuala Lumpur (Head Office)Wisma FMM, No.3, Persiaran Dagang, PJU 9Bandar Sri Damansara, 52200 Kuala LumpurTel: 03-62867200Fax: 03-62776712/62756064/62761316Email: [email protected]: www.fmm.edu.my


HRDF Training Schemes

Human Resource Development Fund (HRDF)

Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBL Scheme

Employers can claim reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employees.

• PROLUS Scheme

Employers can claim for reimbursement without the need to apply for prior approval. It is only for training programmes with Approved Training Programme (ATP) status.

• PERLA Scheme

FMM Institute will claim the entire amount directly from the employer’s account with HRDF. No prior approval is needed under this scheme. However, employer must submit Form PSMB/PER/T2/06 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programmed (ATP) status.

• SBL-KHAS Scheme

Similar to the PERLA scheme but approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

SME Corporation Malaysia (SME Corp)

Under this scheme, a total of 15 SMEs Skills Upgrading Programmes were approved by SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

Eligibility to SMEs Skills Upgrading Programmes

• Manufacturing sector (including agricultural-based industries) and manufacturing-related services-annual sales value is not more than RM50 million or with less than 200 full-time employees.

• Services sector (including ICT) – annual sales value is not more than RM20 million or with less than 75 full-time employees.

• SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.


Human Resource And Industrial Relations

Date: February 18-19Difficult Employee ManagementFees: FMM Members RM800; Others: RM1000Difficult Employees are a huge drain on an organization in terms of wasted time, reduced productivity, greater inefficiency, increased employee turnover and in extreme cases customer loss. Employees who work with difficult co-workers suffer from low morale, a declining commitment to their work, decreased job satisfaction and greater levels of stress and frustration. Therefore it is important for organization to understand what motivates difficult Employees, and how to effectively manage them.

Objectives:• Understand what make difficult

employees• Identify the difficult employees common

personality• Acquire the skills of managing difficult

employees

Contents:• The Cost of Difficult Employee• Factors That Make Employee “Difficult”• The Common Personality Of Difficult

Employees• The Types of Difficult Employee and

Action Plan• Effective Approach To A Solution With

Difficult Employee• Keeping Your Feet On The Ground With

Difficult Employee• Making Difficult Employee An Effective

Part of the Team

Who Should AttendHead of department, Managers, Executives, Officers and anybody nominated by the company.

Date: 29-30 September 2013 Performance Appraisal ManagementFees: FMM Members RM800; Others: RM1000The performance of organizations is among the top agendas in any management. But the appraisal of performance has become more of a disappointment, if not anger, to many employees, instead of a good tool to increase performance. This course is designed to

develop the skills and understanding of the PA process

Objectives:• Set expectations and work together to

improve performance• Assess performance strengths and

weaknesses• Conduct a structured and participative

appraisal session• Review their performance appraisal skill

based on constructive feedback.

Contents:• Introduction to Performance Appraisal

(PA)• Reasons for PA• Requirements for Successful PA• Types & Roles of PA in Organizations • Typical mistakes of evaluators• Common problems associated with PA• Goals of PA• Typical Responsibilities (PA) of the

Human Resource Department• Typical Managerial Roles• Reinforcement Theory• Defining what organisation expects &

objective measurements (e.g. KPI)• Feedback skills• Assessing target areas for improvement• Structuring the appraisal session• Conducive setting to encourage

discussion• Identifying improvement needs• Agreeing on development plan• Managing poor performance• How to handle difficult situations• How to handle salary review

Who Should AttendHead of department, Managers, Executives, Officers and anybody nominated by the company.

Date: 11-12 DecemberTraining Needs Analysis In The WorkplaceFees: FMM Members RM800; Others: RM1000Finding real training needs and then ensuring that those training needs are dealt with productively is crucial to quality training in organizations. Training needs analysis is vital for sound decision-making process in order to select and design effective training programmes.


Objectives:• Implement the training needs analysis

process;• Plan the training needs analysis

effectively;• Conduct the training needs analysis;• Determine individual training needs;• Determine organizational training

needs;• Determine occupational training needs;• Obtain information effectively;• Prepare the training needs analysis

report; and• Present the report.

Contents:• Module 1: Introduction • Module 2: Conducting Your Analysis

• Module 3: Planning Your Training Needs Analysis Work

• Module 4: Conducting Our Analysis – Individual Training Needs

• Module 5: Analysis Of Organizational Training Needs

• Module 6: Analysis Of Occupational Training Needs

• Module 7: Obtaining The Information• Module 8: Training Needs Analysis Report

Who should Attend :Trainers, Managers, Executives, Human Resource Development Specialist and others who make decisions about training and involved in analysing, designing and implementing organisational training plans.

Management And Performance Development

Human Resource And Industrial Relations

Date: 9-10 January, 2014Effective Coaching & Counselling SkillsFees: FMM Members RM800; Others: RM1000.00Building employee morale, training and having the right behaviours at the workplace are very crucial in the current competitive era. Employees contribute towards an organizations growth and development. Thus, it is important for an organization to have effective employee communication, development and corrective behavioural approaches at the workplace.

Objectives:• Develop effective coaching and

counselling skills• Use listening, verbal and non verbal

skills• Conduct effective coaching sessions• Develop an effective coach relationship• Use the appropriate counselling

strategy & style in different situations• Conduct effective counselling sessions• Use effective questions during

counselling

Contents• Module 1: The WHY and WHAT OF

Coaching• Module 2: When Should You Coach• Module 3: The Superior Coaching

Model• Module 4: Building Coaching Skills

• Module 5: Why & What of Counselling• Module 6: When Should You Counsel?• Module 7: How to Conduct Counselling• Skills practice 2: Building awareness by

asking questions• Skills practice 3: Role play 1• Skills practice 4: Role play 2

Who Should AttendDepartmental supervisors, leaders, executives, managers, HODs, Human Resource personnel, those in leadership roles

Date: 17-18 January 2014Developing High Performance Management SkillsFees: FMM Members RM800; Others: RM1000.00The only thing which is constant today is CHANGE – so that a company can no longer ignore any challenges that lie ahead. This means a demand for a high level of execution skills which are reflected in personnel in the management level, in order to help organizations achieve high performance. In this program, the participants will learn to develop their management skills which are central to the requirements of today’s environment for the success of the organization. This will in turn help to convert a company’s vision into reality.

Objectives:• Distinguish the difference between

leadership and management


Management And Performance Development• Apply different management styles at

the right situations• Look at the performance gap and

improve• Link effective leadership and

management for success• Understand the most important

characteristics of effective manager• Gain effective high performance

management skill• Explain the actions required to enhance

high performance management quality

Contents• Introduction to High Performance

Management• What do we need in order to achieve

high performance• Assessment of Management• Leadership and influencing skills:

Transforming resources to results• Enhancing Your Effectiveness:

managing downline• Summary: what are the actions needed?

Who Should AttendSenior Managers. Middle Managers, Executives, Officers, Supervisors and others who need to acquire high performance management skills to help organizational overall effectiveness.

Date: April 10-11, 2014Leading with NLPFees: FMM Members RM800; Others: RM1000.00Organisations believe that people are the most important asset. This course attempts to share some insights into various aspects of people management and highlight the importance of how to lead and motivate through values.

Objectives:• Define and understand NLP and its

relevance in working with people• Understand the power of knowing the

preferred thinking patters & filters in building rapport

• Understand the impact of using sensory specific language in day to day interactions with others

• Understand what is reframing and its usefulness

• Understand how to ask question for specific results

• Have better motivation and self confidence

ContentsWhat is NLP?NLP presuppositions and the impact in your lifeIntention & the power of intentionSelf acknowledgementBuilding rapport & rapport dynamicsThe power of reframing – context & contentCommunicationThe what, the how & the why of communicationThe meta models of communication

Who Should Attend:Managers, Assistant Managers, Supervisors and Team Leaders.

Date: 16-17 April 2014Different Stroke for Different Folks (Personality & Communication)Fees: FMM Members RM800; Others: RM1000.00Learning about type reveals that there are many ways of viewing the world. It is a simple concept with profound affect. Effective communicators are aware of their own personal communication preferences and communication style.

Objectives:• Share what does personality has got

to do with communication and that our ultimate success will be determine by the quality of our relationships.

Contents• Effective communication• Understanding personalities in the work

place• You and the way you communicate

(interpersonal relationships skill)

Who Should Attend:All level of employees


Date: 28-29 August 2014Beyond Stress to Effective ManagmentFees: FMM Members RM800; Others: RM1000.00Stress kills! As such it is very crucial to learn how to manage stress. Being able to manage stress leads to overall effective management

Objectives:• To recognize your stress • To check tension levels• To use the RO-BO scale• To learn the stages of stress• To evaluate your stress cycle• To manage your stress cycle

Contents• Your Stress Check-Up• Stress and Performance• A Constant Stressor• Stressors – Stage One: Identifying

Stress Traps• Stage Two: Your Personality Killing You?

• Response – Stage Three: Using Stress Positively

• Consequences – Stage Four: From Illness to Wellness

• Managing Your Stress Cycle

Who Should AttendExecutives, Supervisors, Line Leaders, Administrative and Clerical Staff

Date: 9-10 October 2014Leadership Development ProgrammeFees: FMM Members RM800; Others: RM1000.00The only thing which is constant today is CHANGE – so that a leader can no longer ignore any challenges that lie ahead. This means a demand for a high level of leadership skills which are reflected in such areas as motivation, vision and team building. In this program, the participants will learn to develop their leadership skills which are central to the requirements of today’s environment for the success of the organization. This will in turn help to convert a company’s vision into reality.

Industrial Safety and Environmental ManagementObjectives:• Developing effective human relations

with all levels• Setting departmental direction• Using effective time management tools

Contents• Leadership definition• Discussion on history and the tons of

literature written• Different ‘Doctors’• What is a good leader?• Basic Leadership theories• Vision: filtered and realized – how to

convert vision to reality• Strategic focus – case study on both

good and bad examples of strategy• Leadership by example: Have you done

it ? Will you do it?• Application of leadership• Leadership styles and impact• Leadership roles in Change and

Paradigm Management

Who Should AttendThis programe will benefit senior management, managers, those with subordinates, all those who have to work with people and those wish to improve their skills in dealing with issues affecting people and situations in workplace.

Date: 27-28 February 2014Accidents Investigations and the Pitfalls to AvoidFees: FMM Members RM800; Others: RM1000.00The job of investigating accidents is to establish the underlying causes of accidents and thus preventing future tragedies from taking place. The best approach would be to establish the facts surrounding the accident and the lessons that can be learned to control or eliminate future similar occurrences. This program will provide a practical step by step approach to an effective accident investigation and reporting with emphasis on pitfalls to avoid when investigation accidents

Objectives:• Narrate the events of an accident

Management And Performance Development


Industrial Safety and Environmental Management• Establish the root causes of an accident • Apply the appropriate control measures

to prevent a recurrence.• Provide a complete report on the

investigation as well as follow-up.• comply with the legal requirements when

an accident occurs• provide input to business continuity

ContentsIntroduction and definitionsThe nature of investigationThe pitfalls, inadequate or failure to address:• The system of reporting accidents• Narrative of events• Establish facts using proven models• The root cause of an accident• The system of reporting and actioning on

the findings• The development of a corrective action

and preventive plan • The evaluation of the effectiveness of

the corrective/preventive plan• The changes necessary for continual

improvement• Business continuity• Legal compliance

Who Should AttendExperienced investigators who wish to fine tune their investigative skillsHuman resources staff with safety and health responsibilitiesSupervisors and head of department

Date: 27-28 March 2014Chemical Safety, Waste and Chemical Spillage ManagementFees: FMM Members RM800; Others: RM1000.00The use of chemicals and the production of waste in developed and developing countries have been increasing significantly during the past three decades. It is no doubt that chemicals and their wastes will continue to play an important role in the arena of industries. However, both these chemicals and their waste will pose danger in case we are not able to manage them properly.

The aim of this training is three fold: one is to educate the participants on chemical safety, on the importance and the proper manner of Waste Management according

to Environmental Quality Regulations on Schedule Wastes and finally on the method of controlling and managing chemical spillage.

Objectives:• Fulfill the legal requirement under

the Factory and Machinery Act 1967, Occupational Safety and Health Act 1994 and the Environmental Quality Act 1974 with reference to specific Regulations

• Create awareness among the participants on the ill – effects of chemicals and schedule wastes

• Help identify routes of entry of chemicals into the body

• Enable participants to use the various techniques and tools to conduct proper control measures to eliminate or reduce or manage wastes

• Demonstrate to the participants on how to monitor emissions in order to minimize loss of lives and property by early pro - active detection.

• Assist participants to identify and manage proper Personnel Protective Equipment

• Help participants to implement the proper procedures in handling hazardous chemicals

• Equip participants to prepare for an emergency response

• Enable participants to understand Chemical Safety Data Sheet

Contents

• Regulations related to Chemical Safety and Schedule Waste Management - Environmental Quality Act 1974, Factory and Machinery Act 1967 and Occupational Safety and Health Act and Regulations 1994

• Obligations of Employers and Employees• Introduction to Chemical Safety• The Importance of Chemicals Safety to

the workers• Health Risk of Chemicals• Routes of Entry of Chemicals into the

body• Management of Chemicals a) receiving of chemicals


b) handling of chemicals c) storage of chemicals d) retrieving of chemicals e) disposal of chemicals• Video Show on Chemical Safety• Understanding Chemical Safety Data

Sheet – a practical session• Proper use of Personnel Protective

Equipment• Do’s and Don’ts in chemical Safety• General Guidelines• Definition of Schedule Wastes• Historical developments and problems

of waste disposal• Identification of wastes produced• Setting goal for waste management• Managing wastes - elimination,

reduction, reuse, segregation, storage,• transportation, treatment and disposal

of waste.• Advantage of waste management• Management of Chemical Spillage• Items to control of chemical spillages• The importance of Personnel Protective

Equipments in relation to chemical • spillages.

Who Should AttendMiddle management, Supervisors, Supporting Staff whose responsibilities involve dealing with chemicals

Date: 24-25 April 2014Implementing HIRARCFees: FMM Members RM800; Others: RM1000.00The purpose of this program is to educate the Participants on HIRARC implementation. The course takes the participants through the key tool of Incident / Accident prevention that is Hazard Identification, Risk Assessment and Risk Control (HIRARC).The course will take the participants through Hazard identification process, recognizing the Hazards in the work process. Then walk the participants throughof each step of the HIRARC implementation practically with workshops.

Objectives:• Describe what are Hazards and Risks?• Describe the methods of identifying the

Hazards in the work place. • Describe the Risk Assessment

Industrial Safety and Environmental Managementmethodology.

• Describe the hierarchy of control measures

• implementing the HIRARC

Contents• The History of Occupational Safety and

Health• Incident and Causes• Accident Causation Theories• The New Approach to Safety Management• HIRARC• Risk Assessment• HIRARC Management

Who Should AttendLeaders / Supervisors / Engineers / Managers / OHSAS 18001 Auditors

Date: 28-29 April 2014Emergency PreparednessFees: FMM Members RM800; Others: RM1000.00No industry is free or immune from a disaster such as fire, flood, explosion, bomb threat, chemical spillage etc. It is usually a catastrophic event that will disrupt normal operations causing damage to property and life of the employees. It can arise any time and at most of the time when we least expect it. Therefore, it is very important that leaders of these industries plan and are well prepared for an emergency. Legally, this is extremely vital since the Occupational Safety and Health Act 1994 delegates the responsibility of caring for the employees and others in the workplace in the hands of the employers.This training is very timely as we need to take every proactive step to safeguard the employees and the property especially when there is so much of uncertainty, both economically and politically in the world today.

Objectives:• Fulfill the legal requirement under the

Occupational Safety and Health Act 1994 and the Factory and Machinery Act 1967, in ensuring a safe and healthy working environment.

• To localize the emergency, if possible, eliminate it.

• Assist the management to minimize loss of lives and property in the workplace

• Make the participants understand how this training can minimize the effects of the incident on people and property


Industrial Safety and Environmental Management• Prepare the participants for an disaster• Provide assistance to others outside

the organization i.e. the neighbouring plants and local community, in case of a disaster.

Contents• Introduction to Emergency Preparedness

– types of emergencies• Objective and the importance of

Emergency Planning• Meeting legal requirement in regard to

Emergency Preparedness • Types of Emergency Response Teams• Formation of an Emergency Response

Team• Disaster Risk Assessment• Formulation of Emergency Plan /

procedures• Elements of the site and layout plan • Chain of command – appointment of

personnel and definition of duties• Command Center• What are to be prepared at the Command

Center• The importance of communication

mechanism• Format for Emergency message• Emergency Equipment’s• Building Evacuation Guidelines • Responsibility of Evacuation Wardens /

Coordinators• Evacuation Drill – a practical experience• Positive steps to prepare one for an

Emergency• Handling public affairs• Post Emergency Report

Who Should AttendSafety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities

Date: 5-6 May 2014Building A Strong Safety and Health CommitteeFees: FMM Members RM800; Others: RM1000.00Management and employees need to comprehend the functioning of the Occupational Safety and Health Committee in order to enable the latter to function effectively. The Occupational Safety and Health (Safety and Health Committee) Regulations 1996, contains the requirements

for such a committee to play a leading role to enable a workplace to be free from hazards. This proven program is designed to provide a sound platform detailing the duties and responsibilities of management staff as well as the safety and health committee members. The practical aspect of the program should add value to the safety management system. This two-day intensive program will provide valuable and insights into the working mechanisms of the safety and health committee

Objectives:• To enable management to comprehend

the duties and responsibilities required of a safety and health committee.

• To enable safety and health committee members to perform their duties more effectively.

• To ensure the setting up and functioning of the safety and health committees are in compliance with the Regulations.

Contents• Introduction• Loss Control Fundamentals• Relevant Provisions of the Factories and

Machinery Act 1967• Relevant Provisions of the Occupational

Safety and Health Act 1994• Occupational Safety and Health (Safety

and Health Committee) Regulations 1996

• Duties of Safety and Health Committee• Reviewing the safety and health policy• Inspecting the workplace• Incident investigation, reporting and

format• Problem solving/ Jab safety analysis

and developing safety and health rules• Correlate accident statistics – develop

preventive and corrective action• Review effectiveness of safety and

health programs• Resolution of employee’s complaints• The criteria of an effective safety and

health committee

Who Should AttendSafety Officers, Human Resource Managers/Executives and Members of a company’s Safety Committee


Industrial Safety and Environmental ManagementDate: 1-2 July 2014Effective Environmental, Occupational Safety and Health ManagementFees: FMM Members RM800; Others: RM1000.00The purpose of this training is to create a environmentally safe and healthy workplace. Environmental, Safety and Health is the responsibility of all including the employers and employees. Environmental, Occupational Safety and Health Committee is to assist management in providing a safe workplace. A well trained group of employees including the EHS Committee is a very valuable tool to help management provide a safe workplace for the all, and also improves the bottom line of any company, large or small.

Objectives:• Demonstrate to the participants on the

importance of an effective occupational EHS committee.

• Understand the important provisions of the Factory and Machinery Act, OSH Act and its Regulations especially the Safety and Health Committee Regulations.

• Understand the newly revised Environmental Quality Act 1974

• Enable participants to use the various techniques and tools to determine the root cause of the accident and to analyze the findings so as to prevent such reoccurrence

• To demonstrate to the participants on the immediate steps to take after the occurrence of any accident or incident, which includes chemical spillage

• Expose participants on ways to perform Job Safety Analysis

• Equip participants on the skill of interviewing the injured and the witnesses

• Identifying sources of Accident Investigation.

• Prepare participants to conduct Hazard Identification, Analysis and Control.

• Create an awareness of Chemical Safety

Contents• Introduction to environmental, Safety

and Health Management• Elements and components of EHS

Management

• The importance of an effective EHS Committee

• Adhering to the Legal requirements – the Factory and Machinery Act and OSHA

• The Environmental Quality Act 1974 – the new version

• Accident Prevention• Accident Investigation • Hazard identification, Risk Assessment

and Control • How to conduct a Job Safety Analysis –

The importance of JSA • Chemical Safety – what makes the

chemical hazardous • How to receive, store and handle

chemicals safely• Chemical spillage and how to manage the

incident• The importance of training – the right one

to the right person• Why an EHS committee fails?• Summary and Assessment

Who Should AttendSafety Practitioners, Safety and Health Offices, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors

Date: 7-8 July 2014Machine Safety & Lockout TagoutFees: FMM Members RM800; Others: RM1000.00Machines are very widely used in the Industries to manufacture the Industries’s products. The Machines are at most time energized with Electrical, Mechanical & Chemical Energy they are an inherently dangerous but versatile source of energies. When it is utilized according to sound safety principles, personal injury and property damage can be effectively prevented. This program contains general information for the safe use of machineries also this program educates the participants in methods of safely performing their duties of servicing or maintenance on machineries and equipments where they could be exposed to injuries from unexpected energization, startup of the machinery or equipment, or release of stored energy in the equipment.

Objectives:• Describe the regulations that cover

Machine Safety.


Industrial Safety and Environmental Management• Describe the Requirements of an

Employer and an Employee in OSHA with regards to Safety.

• Describe the dangers of Electrical & Mechanical Safety.

• Describe the Control Measures needed to prevent Accidents from Electrical and Mechanical Hazards.

• Describe the dangers posed by Mechanical Hazards and Electrical Energy and its Control Using Lock Out Tag Out.

Contents• Behaviour Based Safety• Causes of Accidents• Factory & Machinery Act & Regulations

with relation to Machine Safety• Occupational Safety & Health Act 1994• Electrical Safety• Mechanical Safety• Log Out Tag Out (LOTO)•

Who Should AttendEHS Chairman/OHS MR/Safety Committee / Safety Engineers / Process Owners / Maintenance / Maintenance Personal

Date: 23 July 2014Environmental Aspect and Significant Impacts Awareness TrainingFees: FMM Members RM480; Others: RM580.00This training provides an awareness and step-by-step process for the identification of Aspects associated with any company preparing an Environmental Management System (EMS). The identification of company’s aspects and how those aspects interact or impact the environment is the heart and soul of any Environmental System. Aspects are also the most misunderstood topic in any environmental program. This two-day course provides a through understanding of the topic using a strong combination of lectures, workshops, exercises and group discussion. Tools and techniques for prioritizing aspects are presented and exercises are explained so those students can apply these skills to their own company aspects.This training course may be used in its original presentation format or it may be customized by referring to the degree of business nature.

Objectives:• List out all the normal, abnormal and

emergency situation activities within their processes that would cause environmental loading.

• Identify the related environmental aspect and address the environmental impacts through process approach methodology.

• Evaluate the significant environmental impacts.

• Demonstrates applications of the EASI schedule effectively for identifying a company’s aspect and impacts.

• Establish the Environmental Management Program by using the Cost-Benefits Analysis Matrix.

Contents• Introduction• Environmental Aspects• Environmental Impacts• Legal and Other Requirements• Environmental Management Program• Wrap-Up

Who Should AttendManagers, Executive, Officers, Engineers, Supervisors, Internal Management System Auditors

Date: 20-21 August 2014Occupational Safety and Health Leadership – A ParadigmFees: FMM Members RM800; Others: RM1000.00Management must lead in the safety and health initiatives and employees’ co-operation is vital to ensure a safe workplace. A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. The close co-operation between the employer and employee will play a fruitful role in any safety endeavour. Both management and employees must be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. This two-day intensive programme will provide valuable and high quality insights into instilling a safe workplace culture.


Objectives:• Comprehend the fundamentals of loss

control and to apply suitable control measures to reduce or eliminate risks;

• Ensure that all stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture;

• Resolve the various safety and health problems by using the Behaviour-based technique; and

• Strive for continual improvement in safety and health.

Contents• Introduction • Reviewing The Concept Of Occupational

Safety, Health And Welfare. Deliberate On Hazards And Risks. Defining Unsafe Acts And Conditions

• Effective Leadership Qualities. The Employer And Employee Roles And Responsibilities. The Legal Requirements Of The Employer And Employees

• Policy, Procedures And Training• Safety Goal, Objectives And Metrics

(Zero Accident Philosophy). Some Accident Causation Models And Why Injuries Occurred

• Safety Auditing And Strategies• Safety Process And Cause And Effect

Diagram And Its Application• Motivation, Hazard Communication And

Discipline• Safety And Health Committee Functions

Including Meetings• Accident Investigation And Pitfalls To

Avoid

Who Should AttendSafety and health committee members, Human resources staff with safety and health responsibilities and Head of Department.

Date: 15-16 September 2014Conveyor Safety and Manual Material HandlingFees: FMM Members RM800; Others: RM1000.00There are significantly increasing number of conveyor accidents which had caused industries millions of dollars, not to forget

the fundamental need for the employers to protect the workers from these injuries. One common conveyor used in the workplace is belt conveyors. Conveyors are material handling tools which had facilitated reduction of manual handling that had posed musculoskeletal hazards. This program is to create safety & health awareness among workers and management personnel in the manual handling environments such as warehouses etc, to eliminate if not reduce potential and existing musculoskeletal disorders

Objectives:• Understand the responsibilities of

employer and employee as mentioned in the OSHA 514 - 1994 and Factory and Machinery 1986;

• Understand hazards associated with working at or near conveyor especially belt conveyors;

• Brief the participants on the various components of the conveyor system;

• Getting to know the guards or fencings at conveyors;

• Knowing the hazards and effects associated with manual handling;

• Perform hazardous materials storage safely and know its hazards; and

• Carry out Manual Handling and Lifting Materials correctly using ergonomic techniques.

Contents• Understanding OSHA 1994• Understanding FMA 1986• Kinds and Components of Conveyors• Hazard Identification, Risk Assessment

and Control• Manual Handling and Lifting Materials

Who Should AttendThis program is aimed at all those working on conveyors or near a conveyor including managers, supervisors, material handlers, vehicle operators and safety representatives. It is also suitable for those who have had little or no health and safety training.

Industrial Safety and Environmental Management


Date: 18-19 September 2014Understanding OHSAS 18001:2007 RequirementsFees: FMM Members RM800; Others: RM1000.00This 2-day intensive in-house course provides comprehensive training in the OHSAS 18001:2007 standards and the including a review of provisions and requirements, auditing processes and procedures, the registration process and more. The “hands-on” program includes lectures, workshops and a case study to increase participant knowledge and learning. This course is also available for in-house presentation with or without the OHSAS 18001:2007. Also, this training course may be used in its original presentation format or referring to the degree of business nature may customize it. Get best information on OHSAS 18001:1999 Internal Auditing methodologies.

Objectives:• Explain the OHSAS 18001:2007

requirements• Carry out an auditing process, including

process auditing, and techniques required to fulfil the standards’ requirements through a case study exercise

• Evaluate the significance of audit findings

• Report audit findings and complete reports effectively

• Assist in maintaining organization OHS certification

• Improve stake-holders’ satisfaction through the understanding and application of the OHSAS 18001:2007 standards

Contents• Introduction• Reviewing the OHSAS 18001:2007

Requirements• Understanding HIRARC Analysis and

Implementation• Process Approach to Auditing• Planning an Audit• Conducting the Audit

Who Should AttendManagers, Executives, Officers, Engineers, Supervisors, Internal Auditors and OHS Committee Members

Date: 14-15 October 2014Behavior Based Safety and Performance MeasurementsFees: FMM Members RM800; Others: RM1000.00Behaviour-based-safety (BBS) focuses on employees’ behaviour which can cause injuries and illnesses. It is suitable for a variety of industry sectors, from construction and manufacturing industry to food processing. BBS is based on the principles of behavioural psychology and is a technique for modifying behaviour of employees to enable them to work in a safe manner. A Behavioral safety program involves significant workforce participation, targeting unsafe behaviours using systematic and observational methods for improvement intervention. The benefits of the BBS program include lower of accident/incidents, near-misses, property damage and reduced accident costs.This program is suitable for companies who are committed to the pro-active approach to safety and health management.

Objectives:• Comply with legislative requirements for

a safe workplace using the behavioural psychology technique

• Understand the benefits from a successful BBS program

• Identify the differences between the traditional accident intervention method and BBS

Contents• Introduction• Behavior – based – safety: What Is It?• Definitions• Unsafe Act/condition/hazard/risk• Behavior and attitude• Traditional hierarchy of safety

interventions• Pro-active and reactive methods of

performance measurement• The human factors• Behavior-Based-Safety process: - Discovery - Design - Implementation - Monitor and review• Keys to success of a BBS program• Avoiding pitfalls in BBS



Who Should AttendSafety and health committee members, Human resources staff with safety and health responsibilities, Supervisors and head of department

Date: 10-11 December 2014Safety and Health Laws and Regulations for ManagementFees: FMM Members RM800; Others: RM1000.00Recent significant changes to the safety legislation, including the Factories and Machinery Act 1967 and the Occupational Safety and Health (Notification of Accident, Dangerous Occurrence, Occupational Poisoning and Occupational Disease) Regulations 2004, place the onus firmly on employers to ensure a safe working environment. Compliance with the Occupational Safety and Health laws will be one good defense in case of a prosecution. With the recent amendment to the Factories and Machinery Act 1967, the penalty for any contravention has been enhanced. The onus is on management and employees to comply, in particular the former. This program intends to simplify the various facets of the safety and health laws in the workplace for effective implementation.

Objectives:• be able to comply better the

requirements of the Factories and Machinery

• (Amendment) Act 2006 and Occupational Safety and Health Act and their

• Regulations • be able to resolve the legal aspects

of safety and health issues in the workplace.

• be able to ensure a safer workplace through compliance with the law.

Contents• Introduction• Loss control fundamentals• The factories and Machinery

(Amendment) Act 2006 - Salient provisions• Safety Regulations

- Factories and Machinery (Electric Passenger and Goods Lift) Regulations 1970 - Factories and Machinery (Fencing of Machinery and Safety) Regulations 1970 - Factories and Machinery (Notification, Certificate of Fitness & Inspections) Regulations 1970 - Factories and Machinery (Safety, Health and Welfare) Regulations 1970• Health Regulations - Factories and Machinery (Lead) Regulations 1984 - Factories and Machinery (Asbestos Process) Regulations 1986 - Factories and Machinery (Mineral Dust) Regulations 1989 - Factories and Machinery (Noise Exposure) Regulations 1989• Occupational Safety and Health Act 1994 - Salient Provisions• Regulations - Occupational Safety and Health (Safety and Health Committee)• Regulations 1996 - Occupational Safety and Health (Classification, Packaging and Labelling of Hazardous Chemicals) Regulations 1997 - Occupational Safety and Health (Safety and Health Officer) Regulations 1997 - Occupational Safety and Health (Safety and Health Officer) Order 1997 - Occupational Safety and Health (Use and Standards of Exposure for Chemicals Hazardous to Health) Regulations 2000 - Occupational Safety and Health (Notification of Accident, Dangerous Occurrence, Occupational Poisoning and Occupational Disease) Regulations 2004

Who Should AttendProduction and HR staff in managerial positions, Safety and health committee members and Fresh graduates



Date: 20-21 February 2014Supply Chain ManagementFees: FMM Members RM800; Others: RM1000.00In today’s rapidly changing business environment, even greater demands are being placed on business to provide products and services quicker, with greater added value to the location, and with no relevant inventory position. Customers want more quality, design, innovation, choice, convenience and service; they want to spend less money, effort, time and risk. The supply chain of a company consists of different departments, ranging from procurement of materials to customer service. Supply Chain Management means transforming a company’s supply chain into an optimally efficient, customer-satisfying process, where the effectiveness of the whole supply chain is more important than the effectiveness of each individual department.

Objectives:• Understand the supply chain relationship

to reduce the cycle time in product and service realization;

• Link process efficiency with greater transparency in operations to achieve desired organizational goals in logistics;

• Strengthen the flow of materials and information and evaluate service levels in meeting customer requirements; and

• Acquire practical knowledge and discover the key strategies underlying successful Supply Chain Management.

Contents• Supply Chain Management• The Role Of Purchasing and Supply• Management Business• Operational Needs• Customer Demand• Materials Planning Techniques• Classification Of Inventory• Expediting• Elements of a Cost Reduction programme• Case Study• Group Discussion

Who Should AttendProfessionals and Executives who have functional responsibilities in developing and implementing strategies that will enhance the effectiveness of moving products and services within the supply chain towards achieving higher efficiencies processing products.

Operations and Logistics

Date: 10-11 April 2014Strategic Procurement & Procurement Cost Reduction TechniquesFees: FMM Members RM800; Others: RM1000.00A Comprehensive and Practical Programme aimed at Reducing Costs and Increasing Bottom line (Profit) in Business Operation through the Procurement Function.

Objectives:• Understand how to analyse and when

does cost reduction analysis methods work

• Refine your procurement method / policy to achieve the profit center status

• Analyse and select the best cost reduction techniques / methods

• Achieve greater savings through guarding against over pricing

• Maintain optimum inventory levels through JIT, Consignment methods of purchasing

• Turn your procurement department into a profit center

• Focus your cost reduction efforts in the right areas by the right methods & techniques

Contents• Definition of Procurement• Procurement Profitability and Added

Value• Negotiation in Procurement• Cost Reduction Techniques

Who Should AttendThis course will benefit all Procurement professionals from the Trading, Manufacturing and service Industries who are interested in reviewing and updating cost-effective Procurement techniques.

• Procurement/Purchasing Managers & Executives

• Materials/Inventory Controllers/Managers/Executives

• Administrative Managers/Executives• Account Managers/Executives• Entrepreneurs• All Personals involved in company

procurement Functions


Date: 10-11 July 2014Store/Warehouse Operations & ManagementFees: FMM Members RM800; Others: RM1000.00Store/Warehouse operations play a critical role in the profitability and success of every business. The way the warehouse operations are managed and run will impart greatly on the company’s bottom – line.Today’s store/warehouse personnel face major problems in implementing up-to-date methods. They need to be updated on the latest tools and techniques to cost effectively manage the day-to-day operations of the store/warehouse. The need to adopt and install systematic and updated approach to warehouse operations is of the crucial importance.The objective of this two-day programme is to highlight on how store and warehouse personnel can help the company to increase productivity and to prevent losses. Participants will be taught techniques for stock controls. Materials handlings, layouts, work study, good house-keeping of store function and get a thorough grasp of the safety & security features in a store/warehouse.This course will aim to do just that. It will provide all warehouse operators with in-depth knowledge on how to be more efficient, improve productivity and ultimately to manage the stores/warehouse operations profitably. The course will also help to identify inefficiencies in existing layouts and show how space economics can be achieved.

Objectives:• Understand the Roles and

Responsibilities of Store/Warehouse Operation and Management

• Use of Information Technology in Store/Warehousing Operation

• Understand the importance safety and security in Store/Warehouse Operation

• Able to increase Store/Warehouse Productivity and Contribution

Contents• Roles and Responsibilities of Store /

Warehouse as a vital part of Business Management

• Use of Information Technology in Store

/ Warehouse• Classification on Inventories• Receipts and Inspection• Issues and Dispatch• Layouts and Stock Location• Stock Taking & Checking• Safety and Security• Case Study & Group Discussions

Who Should Attend• All Stores/Warehouse professional and

those in related jobs who need to have a better understanding of Store/warehouse Operation and Management.

• Store/Warehouse managers/executives• Distribution Managers/Executives• Inventory Managers/Executives• Materials Analyst• Purchasing Managers/Executives/

Supervisors• Production Planners• Administrative Executives/supervisors• Accounts Executive

Date: 30-31 October 2014Effective Inventory Planning & ControlFees: FMM Members RM800; Others: RM1000.00Business today must have a good understanding of the value structure and strategy of Materials Management in order to compete in the new millennium. Holding cost for raw/packaging materials account for the largest component of working capital in most organisations. High levels of inventory costs money and take up valuable space. This inefficiency is what makes organisations lose competitive edge. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and, purchasing and holding cost to be reduced.Store and warehouse operations play a critical role in the profitability and success of every business. The way the warehouse is managed and run will impact greatly on the company’s bottom-line. Of the crucial importance is the need to adopt and install systematic and updated approach to warehouse operations.

Objectives:• Avoid losses and optimise savings.• Determine Economic Order Quantities



(EOQ).• Dispose surplus and maximise profits

for the organisation.• Make effective provisioning with proper

stock records and control.• Minimise overheads and high holding

costs.• To develop an understanding of key

issues and trade-off that is central to the definition of inventory policy and control.

• How store and warehouse personnel can help organisations to increase productivity and to prevent losses.

• Techniques on materials handling, layouts, work study, good housekeeping and get a thorough grasp of the safety and security features in a warehouse.

Contents• Inventory Management• Duties and Responsibilities of a

Materials Controller• Types of Inventory Control System• Relationship between Materials

Management & Stores/Warehouse Operations and Management

• Materials Receiving and Inspection Procedures

• Materials Issuing Procedures• Importance of Stock Location in Store/

Warehouse Administration• Importance and Benefits of Stock

Taking• Measuring Store/Warehouse

Performance and Efficiency and Cost Reduction Strategies

Who Should AttendGeneral Managers, Plant Managers, Materials Managers, Warehouse Managers, Purchasing of Supply Officers, Stores Officers, Inventory Officers, Production Planners, Material Control Officers, and who are involved in Materials and Inventory Control in various type of companies.

Date: 4-5 December 2014Essential Steps Towards Production Planning, Scheduling and Control Fees: FMM Members RM800; Others: RM1000.00In today’s competitive global and business environment, it is essential to have a

thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. Production planning and scheduling are concerned with the volume and timing of outputs, the utilization of operations capacity, forecasting and developing material requirement plans, managing inventory, and managing for world class competition just-in-time manufacturing and managing for quality.

Objectives:• Explain a comprehensive overview of

the various aspects of operation• Enhance Forecasting skills• Elevate material planning linkage to

operational effectiveness• Improve their Scheduling• Use tools and techniques for the

analysis of production problems• Save time, cost & inventory

Contents• Operation Management and Production

Planning & Control• Forecasting• Aggregate Planning & Capacity Planning• Master Scheduling for Production (MPS)• MRP• Operation Scheduling (OS)• Inventory Management

Who Should AttendThis programme would be highly beneficial to Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involved in planning and production control would also benefit from this programme, which includes personnel from planning, purchasing, and customer control.



Date: 20-21 January 2014ISO 9001:2008 Quality Management EssentialsFees: FMM Members RM800; Others: RM1000.00Focusing initially on checking final product against standards in an ever-increasing quest to eliminate product failure, quality management thinking moved upwards from the work place through all disciplines until it could go no further. For many years, the supporting functions were excluded if they did not directly contribute to the achievement of product quality. But when it arrived in the boardroom it became more difficult to distinguish quality issues from non-quality issues. There emerged the concept of little “q” and big “Q”. Little “q” is only concerned with the sale-able goods and services and the directly related processes, functions, customers, suppliers and costs. Big “Q” is concerned with business outputs and all processes, functions, stakeholders and costs. It became apparent that every function of the business contributes to business outcomes (outputs and impacts) and that every function influenced in some way the ability of the organization to create and retain satisfied customers. It was soon realized that business survival depended on its relationships with employees, suppliers, shareholders, and society in general – that these parties all have an interest in the business and that their needs and expectations are important in the quest to create and retain satisfied customers for its products and services.

The question is whether we really need to use the word “quality” at all and that prolonging its use is detrimental to our quest. Every time we use the term quality, our listeners or readers may be thinking little “q” not big “Q”.

Objectives:• Appreciate the fundamental concepts

that constitute the body of knowledge of the quality management.

• Clear off the various perceptions and misconceptions that have grown up around ISO 9000 since 1987 and the associated infrastructure.

• Position the quality management forward into different approaches to

managing quality.• Derive the objectives relevant to the

organization and examine how top management might challenge each individual in proving the need for change.

• Apply the process approach as to manage work in which the activities, resources and behaviors function together to produce results consistent with the process objectives.

Contents• An Introduction To Quality• Achieving Sustainable Quality• System Approach• ISO 9000-Based Quality Management

System• Day 1 Wrap-Up• Managing Quality in An Organization• Process Approach• Managing Quality More Effectively• Wrap-Up

Who Should AttendManagers, QMRs, Internal QMS Auditors, Engineers, Executives, Officers, Supervisors, and Technicians

Date: 13-14 February 2014Lean Production SystemFees: FMM Members RM800; Others: RM1000.00The key challenge facing manufacturing industry in Malaysia today is to be able to go the next level of Competitiveness in the face of increasing global competition and our own increasing cost. Lean Manufacturing concept is the next Quantum leap in manufacturing after our success in Mass Production. This is a method pioneered by Toyota but now well accepted in all kinds of manufacturing industries and even in service organizations. The key word in lean is to be able ‘to do more with less’ resources in time, space, people, inventories, machines and ultimately cost and continue to do so.

Objectives:• Understand the concept of lean

manufacturing;• Develop the culture to continuously

improve towards perfection; and• Implement lean manufacturing at

production to achieve minimal wastage.

Quality Systems and Productivity Improvement


Contents• The Productivity Challenge• Productivity and Waste• Waste Of Time (Waiting)• Waste of Excessive) Motion• Waste of (Excessive) Transport• Waste of Defects (Poor Quality)• Waste of Process• Waste of Excessive Stock• Waste of Overproduction• Nine Wastes• VA,NVA and NNVA Process• Lean Implementation – Basics• Lean Manufacturing: Concept and

Meaning• Concept Of Value

Who Should AttendAll personnel in manufacturing industry especially Managers, Executives and Supervisors in Production, Planning, Purchasing, Warehousing and Distribution Departments.

Date: 24 March 2014Understanding the Electronic Industry Code of Conduct RequirementsFees: FMM Members RM480; Others: RM580.00The Electronic Industry Citizenship Coalition (EICC) is a group of companies working together to create a comprehensive set of tools and methods that support credible implementation of the Code of Conduct throughout the Electronics and Information and Communications Technology (ICT) supply chain.The Electronic Industry Code of Conduct is a code of best business practices adopted and implemented by some of the world’s major electronics brands and their suppliers, such as Apple and Hewlett-Packard. The goal is to improve conditions in the electronics supply chain. Development of the Code was a multi-stakeholder effort, influenced by internationally-recognized standards.By consolidating and standardizing compliance, audit and reporting efforts, suppliers can focus on achieving the high standards of performance set forth by the Code. This approach is also more conducive to fostering a culture of social responsibility throughout the global electronics supply chain.

This training course may be used in its original presentation format or it may be customized by referring to the degree of business nature.

Objectives:• Understand the framework stipulated in

the EICC Code of Conduct • Address the gaps between its current

business code of conduct against the EICC Code of Conduct

• Identify measures to be taken in order to fulfil the EICC Code of Conduct.

• Prepare for the action taken in order to meet the EICC Code of Conduct.

Contents• Introduction to EICC• EICC Code of Conduct• Wrap-Up

Who Should Attend• Top Management, Management

Representative, Management System Committee, Engineers, Internal QMS/ EMS/ PSH MS Auditors

• Pre-Requisite Requirements to attend this course:

• Participants must at least had undergone for Understanding ISO 9001:2008, ISO 14001:2004, SA 8000:2008 and/ or OHSAS 18001:2007 Requirements Training, including understand the applicable legal and statutory requirements.

• Participants are expected to read and understand their local Internal Audit Procedure and Quality Manual.

Date: 21-22 April 2014Productivity Workshop: Productivity Improvement Techniques Fees: FMM Members RM800; Others: RM1000.00With the current competitive and recessionary market conditions, it is imperative that all manufacturing companies develop strategic advantages in their respective areas of competence. One great strategic advantage will be highly productive, high quality production process. This two day training is designed to train Middle management level on importance of productivity and how to measure it correctly. It covers the broad range of productivity

Quality Systems and Productivity Improvement


improvement techniques beginning with the simple 5S Housekeeping to Statistical Process Control and OEE Improvement.

Objectives:• Design effective productivity metrics;• Identify bottleneck process in their own

area and suggest improvements;• Identify and reduce waste in the

production process; and• List 5 strategies and actions each to

improve:- o Human productivity

o Process efficiency o Equipment efficiency

Contents• Concept Of Productivity• Productivity Improvement Strategy• Bottle-neck Management• Productivity Improvement Strategies• Quality Improvement Strategies• Equipment Productivity• Manpower Efficiency• Tying It All Together

Who Should AttendExecutives and supervisors from production and technical functions.

Date: 16-17 June 2014QCC Tools to Enhance Company’s Productivity and QualityFees: FMM Members RM800; Others: RM1000.00A 2 days program covering the conceptualization and development of QC and the application of QCC tools in problem identifications and problem solving of various productivity and quality issues that arises to lead to inhouse company standardization and quality assurance.Objectives:The QC story although based as a Japanese concept, it has evolved over time to be accepted as the management tool in daily activities to resolve quality and related issues. In today’s challenging working environment the management focus is to reduce cost and ensuring customer satisfaction through delivery of accepted quality level products. Quality activities through the application of QCC tools is envisaged as collaborative activity involving all level of staff.

Contents• Introduction• What is QCC• What are the Tools• Module 1• Module 2• Module 3, 4, 5 and Module 6

Who Should AttendThe program is suitable for shop floor supervisors, team leaders and line leaders who are responsible in ensuring the process controls and quality assurance of the products.

Date: 10-11 November 2014Quality Control Techniques For QCFees: FMM Members RM800; Others: RM1000.00In today’s competitive market, quality means survival and progress. If the product quality is low, the manufacturer will find it impossible to attract new customers. With low quality, existing customers will choose competitor products. Good quality products are the result of good quality control practices. This training will equip the Quality Control personnel with the right knowledge and tools to perform their critical function.

Objectives:• Explain prevention and Zero Defect

concepts;• Design Checksheet to collect data; and• Analyze by using Pareto chart and layered

analysis.Contents• Meaning of quality• How to achieve quality• Zero Defect• Prevention : Mixing• Prevention : Rejects• Prevention : Data Collection• SPC & SQS Methods• Prevention : Data Analsysis• Layered Analysis• Discussion

Who Should AttendQC/QA inspectors who are responsible for doing day-to-day QC activities such as Incoming, Outgoing and in process Inspection and Quality Control activities.



Date: 22-23 May 2014Creative Supervisory Skills ProgrammeFees: FMM Members RM800; Others: RM1000.00Business in the new millennium will continue to increase in complexity. This demanding environment forces executives and managers to deal with constant change and greater expectations. Globalization, increased competition, international expansion and restructuring are just a few of the challenges faced daily. Success in dealing with these new challenges will depend to a great extent on the organization’s ability to change and adapt. The organizations that will succeed are those that have managers / executives who have the managerial skills to recognize and react the fastest to these challenges.

Objectives:• Understand the concept, the process and

functions of management and to review their roles within the organization

• Improve teamwork, productivity and work effectiveness

• Gain confidence in managing their work problems

• Acquire knowledge on their management styles and how to improve on it

• Enhance communication in the work place

Contents• Creative Supervisory Management Skills• Creative Motivational Skills• The Essence Of Communication &

Teamwork• Managing Change

Who Should AttendThis is intended for all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.

Date: 11-12 August 2014Critical, Analytical & Creative Thinking and ReasoningFees: FMM Members RM800; Others: RM1000.00Success of an organization and its leaders typically rest upon how managers and staff understand the psychological influences and process of thinking, an “out of the box” kind of

thinking that they make. Since it is crucially evident that the employees are a very important dimension in the success of an organization, the challenge is to turn them from “clock watchers” to critical and creative workforce which can give the organization a competitive edge.

Objectives:• Understand critical, analytical, and

creative thinking• Learn techniques on becoming more

critical, analytical & creative & apply these to help self and organization improve

• Understand how we think• Examine the obstacles towards

organization greatness• Pick up hints on the psychology behind

employee hesitation• Learn to empower

Contents• What Is Analytical, critical and creative

thinking• Why don’t all organizations have critical/

analytical thinking and creative people• Difference between critical thinking and

creativity• Conditions for us to think critically and

creatively• Idea generation – 6 techniques• The political environmental• Workplace culture• Attitude formation & impact• Psychological contract

Who Should AttendThis programme is designed for engineers, supervisors, executives and managers. Others who are keen to learn more about critical thinking and creativity are encouraged to attend.

Supervisory and Motivitional Skills


Financial ManagementDate: 14-15 January 2014Cost Management in ManufacturingFees: FMM Members RM800; Others: RM1000.00Cost is the ultimate measurement of business competitiveness. Management’s performance is measured by profitability, return on the capital employed and the returns to the investors eventually. Manufacturing and operations costs determined the above-mentioned.

Objectives:• To achieve the right scope of costs• To train the participants to identify

various costs factors • To train the participants on various

costs analysis• To train the participants to identify costs

waste • To train the participants on costs

savings methods• To train the participants on the

effectiveness on costs saving strategies applied.

• To train the participants on continuous improvement on costs management and costs saving.

Contents• Module 1: The Elements of COSTS• Module 2: Identifying the Costs in the

Factors Of Production• Module 3: Management of Raw Material

Costs• Module 4: Management of Labour Costs• Module 5: Management of Machinery

Costs• Module 6: Management of Methods In

Production• Module 7: The LEAN Strategies in

Manufacturing• Module 8: The KAIZEN Concepts in

Business Operations

Who Should AttendThe managers, executives, officials, supervisors and anyone who the company nominates to exercise costs management/savings

Date: 14-15 January 2014Budgeting For Effective Cost ControlFees: FMM Members RM800; Others: RM1000.00The annual budget should be a powerful planning and control tool, but often a time it is not. This is because the budgeting process is not managed properly. Thus budgeting and control is essentially a management problem.On the other hand, good budgeting will lead to better business performance. This programme will show how budgeting can be used to help you tie in the strategies of top management into the annual budget that will achieve the organisation’s objectives.

Objectives:• Know the importance of the preparation

of the budgets• Not the common problems that is

faced during the budget preparation• Relate the departmental plan to the

annual budget• Focus realistically the department’s

annual objectives• Prepare the budget in a more

systematic and professional manner• Prepare the CASH budget so as to

augment the periodic CASH requirement• Monitor the performance in a more

effective way.

Contents• Part 1: Budgetary Planning & Control• Part 2: The Role of Budgetary Planning

& Control Within the Framework Of Operational Planning

• Part 3: Types of Budgets and Approaches• Part 4: Preparation Of An Annual Budget• Part 5: Management Approach To COST

Control through Budgeting• Part 6: Performance Evaluation and

Control

Who Should AttendHead of Departments, Managers, Executives. Personnel who are responsible to prepare budgets.


Financial Management

Date: 8-9 December 2014Cost Control System to Mazimise ProfitFees: FMM Members RM800; Others: RM1000.00Costs of production determined the competitiveness of an organisation’s products. It is the duties and responsibilities of all staff members in an organization to save costs. Save costs to stay competitive and profitable in the industries.

Objectives:• The element of costs in production• The importance of COSTS.• To identify the COSTS wastage factors• The techniques to identify key

performance indicator pertaining to COSTS of production.

• The techniques to save COSTS.

Contents• Module 1: The elements of COSTS in

production• Module 2: The Costs Behaviour – Control

Technics• Module 3: Your Duties and

Responsibilities In Costs Control and Saving

• Module 4: Productivity and Cost Control• Module 5: Flow Time Management• Module 6: Cycle Time Management• Module 7: Management System

Approach In Costs Saving

Who Should AttendProduction or Operations Professional, Managers, Executives, Officers and Supervisors.


Engineering and FinanceDate: 4-5 March 2014Predictive and Preventive Maintenance at Workplace (PPM)Fees: FMM Members RM800; Others: RM1000.00The two days program covering the elements of Predictive and Preventive Maintenance and giving an in depth understanding with a road map for effective implementation.

Objectives:According to maintenance specialists, at least 40% of cost on plant maintenance incurred is wasted. It’s just the tip of the iceberg. Bad maintenance is responsible for equipment failures, disrupted production schedules, delays in deliveries, and poor product quality. It is said >55% Reactive. • 31% Preventive. • 12% Predictive. • 2% others. A good understanding of Predictive and Preventive Maintenance and implementing such activities produce good results and contribute to operational cost reductions. The program is designed for line leaders and supervisors who are in direct operations adopting the principles of My Machine, My responsibility. At end of the program the participants would have grasped the elements of and visualize the current working conditions against the best practices. Participants will gain insight in understanding the application of Predictive and Preventive Maintenance as a new work culture at workplace.

Contents• Introduction to Maintenance• Scheduled (Planned) Preventive

Maintenance (PPM)• Introduction to Predictive Maintenance

(Pdm)• What is Predictive Maintenance?• c.Potential Failure against functional

failures• d.The objectives and aim of Predictive

Maintenance• e.Philosophy of Predictive Maintenance• f.Implementing Predictive Maintenance• g.3 Basic Requirements• h.To formulate a PdM Cycle.• i.Techniques on predictive “on- condition”• j. Selecting PdM Frequency• k. Non-Destructive Testing• l. Vibration Analysis, Tribology,

Thermography• m. Developing a PdM Program

• n. Supporting Methodologies• o. Equipment Reliability• p. Visual Management• q. Operator Watch Keeping• r. Failure Mode and Effects Analysis• s. Continuous Improvement• t. Root Cause Failure Analysis

Who Should AttendThe program is tailored to meet the needs of especially Supervisors, Executives, line leaders or group leaders who are taking charge of company’s productivity and quality improvements through Planned/Predictive Maintenance aiming at cost reductions.

Date: 13-14 March 2014Introduction to Piping, Fittings and Pipeline Connection SystemFees: FMM Members RM800; Others: RM1000.00Piping and together with their fittings such as elbows, tees, flanges, valves, bolts and nuts, gaskets, bellows and many more are daily seen and handled by maintenance technicians but could be least understood by them. Similarly their pipe fitting sizes, pressure limits, codes, specification, thickness measurement and piping basic mechanical and chemical properties are least known by the mechanics who ironically work on it in their daily maintenance duties. This 2 day course is designed to provide a basic introduction and understanding of piping and pipeline system and the various fittings connected thereto for maintenance technicians, mechanics and fitters. It also give a glimpse of piping production method, fabrication methods, and the corresponding non destructive testing methods for pipe joint certification.

Objectives:• strengthen their maintenance know how

with the theoretical knowledge of what is piping, pipeline system and fittings;

• able to identify their various fittings, their function and method of installing them;

• relate the various mechanical and chemical properties of pipes and tubes with their usage factor;

• know the types of pipe classification and fabrication methods;

• know types of gasket, their terminology and selection criteria; and

• understand what is gasket’s minimum design seating stress or Y-factor and gasket’s resiliency or m factor.


Engineering and Finance

Contents• Introduction To Piping, Pipe and Tubings• Piping Standard – Codes and

Specifications• Pipe Fittings• Pipes and Tubes of Non-Ferrous

Materials• Physical and Chemical Properties of

Pipes and Tubes• Various Types of Pipes and Classification• Piping Fabrication Methods• Synthetic Hydraulic Hoses• Mechanics of Bolts and Nuts• Types of Gaskets/Flanges and Their

Proper Connecting Methods• Types of Valves, Valve Selection and

Maintenance• Workshop Training – Identifying and

Selection of Various Types of Valves

Who Should AttendIn general it will be useful for all ground maintenance personnel. It will be particularly helpful for the maintenance supervisor, foreman and maintenance technicians, welders, fitters and even for workshop helpers shortlisted to be trained to become welder/fitter.

Date: 14-16 March 2014Internal Combustion Engine (ICE) – Principle of Operation and Basic InformationFees: FMM Members RM1260.00 Others: RM1490.00Attending these three days course will enhance and equip them with some knowledge in understading the key components and design features of petrol/diesel engines and gas turbines, how they function correct operational practices, maintainance and DOSH’s Acts requirements.

Objectives:This three day course is tailored specially to prepare diesel generators/gas turbine and diesel petrol engine operators and technicians to sit for the Grade 1&2 Engine Driver(Internal Combustion Engine,ICE) examination conducted by the state DOSH/JKKP department commonly reffered to as ICE Engine Drivers Competency Test in the power generation industry.

ContentsIntroduction to Basic Engine and Principle of Operation• Engine Basic Principle• Engine Components• 2-Stroke & 4-Stroke Engine• Petrol Engine & Diesel Engine• Auxilliary Systems In Engines and Basic

Engine Servicing• Lubrication System• Cooling System• Fuel System• Electrical and Starter System• Engine Servicing and Basic Maintenance• Troubleshooting Engine Malfunction• Gas Turbine Operation• Basic Theory of Gas Turbine Operation• Auxilliary System of Gas Turbine• Gas Turbine Start-up and Shutdown• Gas Safety Trip Systems• Discussion and Guidance to sit for

DOSH Ice Driver Exam

Who Should AttendDiesel generators, gas tubine and diesel/petrol engine operators and technician.

Date: 25-26 August 2014Why- Why Principles and Related Problem Solving Tools and Its ApplicationFees: FMM Members RM800; Others: RM1000.00The two days Program addresses the cause and effect relationship underlying a particularproblem.

Objectives:The primary objective of the technique is to determine the root cause of a defect or problem.The concept of Why Why is applied in Kaizen and lean manufacturing to arrest the rootcauses of a problem mainly in production and quality work areas.There are three key elements to effective use of the Five Whys technique: (i) accurate and complete statements of problems,(ii) complete honesty in answering the questions, (iii) the determination to get to the bottom of problems and resolve them.


Engineering and FinanceContents• Definition of Problem and Problem

Solving Tools.• What are the primary techniques in

Analysis.• What is a Fishbone Analysis?• 8D Principles and its applications in

resolving problems at workplace.• The application of 5W’s 1 H and PDCA• What is Why Why Analysis and the

Principles • How to conduct the Why Why Analysis• Who should conduct Why Why Analysis• How to make the Why Why Analysis

Effective• Why Why using Excel Spread Sheet• Tabular application of Why Why Analysis• Corrective and Preventive Actions• What are the shortfalls of the Why why

Analysis

Who Should AttendThe program is tailored to meet the needs of the production and quality executives keen in the understanding and application of the problem solving tools at workplace.

Date: 20-21 October 2014Total Productive Maintenance for Supervisors Fees: FMM Members RM800; Others: RM1000.00A good understanding of Total Productive Maintenance and Implementing such activities produce good results and contribute to manufacturing cost reductions. TPM gives an indepth understanding with a road map for effective implementation.

Objectives:At the end of the program the participants would have grasped the elements of and visualize the current working conditions against the best practices. Participants will gain insight in understanding the application of TPM as new work culture at workplace.

Contents• What is TPM?• History of equipment Management• Concepts Total Productive Maintenance• 5S of TPM• Mission, Goals and Targets of TPM• Six Development activities of TPM• Causes of Breakdowns and Defects

• Six major Losses affecting Equipment Performance

• Autonomous Maintenance Activities in Production

• Company Wide Activities and Co-operation in TPM

• Practical Examples with Q&A Sessions.

Who Should AttendThe program is tailored to meet the needs of especially Supervisors, Executives, line leaders or group leaders who are taking charge of company’s productivity and quality improvements through Total Productive Maintainance aiming at cost reductions.


Export ManagementDate: 20-21 November 2014INCOTERMS 2010Fees: FMM Members RM800; Others: RM1000.00Incoterms rules define the responsibilities of buyers and sellers for the delivery of goods under sale contracts. They are the authoritative rules for determining how costs and risks are allocated to the parties. Incoterms rules are regularly incorporated into sale contracts worldwide and have become part of the daily language of trade.Incoterms 2010 CONTAINS THE ICC rules for use of the 11 Incoterms trading terms. It takes into account the latest developments in commercial practice and updates and consolidates some of the former rules. All sales contracts should make reference to the Incoterms 2010 rules as the latest version of the Incoterms rules.

Objectives:The International Chamber of Commerce (ICC) had recently revised the Incoterms rules. The new Incoterms 2010 launched on 27th September is effective worldwide as of 1st January 2011. Incoterms are international rules published by the ICC for the interpretation of trade terms eg EXW, FCA, FAS, FOB, CFR, CIF etc. Importers, Exporters, Bankers, Insurers, Freight Forwarders, Customs Brokers and carries need to be aware of the new changes in Incoterms 2010 which have critical implications to their business especially on the following:o Carriage of goods between seller and buyero Export and Import clearance requirementso Allocation of costs between seller and buyero Acquisition of transit/cargo insuranceo Assumption of risks for loss and damages The changes in the new Incoterms rules are massive, sweeping as well as practical. Four terms under the current Incoterms 2000 were taken out. Two new terms DAT (Delivered At Terminal) and DAP (Delivered At Place) have been added.

Contents• What are Incoterms and its importance in

International Trade • Main feature of Incoterms 2010 rules • Classification of the 11 Incoterms 2010

rules• Rules for any MODE or MODES of

TRANSPORT • Rules for SEA and INLAND WATERWAY

TRANSPORT • The Seller’s Obligations & The Buyer’s

obligations • Rules for Domestic and International

Trade• Insurance Cover• Terminal Handling Charges• Electronic Communication• Security-related clearance and

information required for such clearance• String sales, commodity trading• Variants of Incoterms rules, are they

SAVE TO USE• Steps of Exporting & Importing • Documentary Credit (LC) • Import Documentation and Procedures,

Import value and flow of activities • Definition of Export, Export value, Export

Documentation and procedures • Direct Release • Tips for Importers and Exporters, How to

avoid shipping errors

Who Should AttendThis course is specially designed for those who are involved in: Import / Export / Shipping Operation, Freight Forwarding, Purchasing & Supply Chain Activities, Transporting, Bill Processing, Trade Documentation, Manufacturing, Sales Administration, Marine Insurance, Finance & Administration, Bankers, Customs Brokers.


Date: 13-14 January 2014Strategic Marketing PlanningFees: FMM Members RM800; Others: RM1000.00A marketing plan is short, detailed, written plan that lays out the steps for your company to take to achieve your sales and marketing goals. “Marketing” is the process of creating customers for your products and services. This two-day intensive programme has been specially designed to guide participants in a systematic marketing approach so that their business thoughts can be carefully translated onto a piece of document which we call the plan. Ultimately, the purpose of a marketing plan, is to minimise risk in the way we conduct our business, gather bigger market share and serve our customers better.

Objectives:• Prepare an effectively marketing plan;• Think strategically and critically;• Become goal-oriented and action-

oriented; and• Look at marketing from a wider

perspective rather than a ‘tunnel vision’ point of view.

Contents• Why a Marketing Plan ?• What Entails In a Marketing Plan ?• Where are you now ? (The Position

Audit)• Where Do You Want to be (Outlining

Your Strategies)• What Is The Best Way To Get There• Adding Details To The Plan• Monitoring and Control

Who Should AttendSales/Marketing Managers, Business Development Managers, Entrepreneurs and Marketing Executives who need to increase sales and productivity and those who want to learn the techniques of drafting an effective marketing plan.

Date: 14-15 May 2014Selling In Tough TimesFees: FMM Members RM800; Others: RM1000.00In order to sell effectively, sales persons must know what and how to say the things that matters most to the potential buyer. If they are unable to get the message across, they would have already lost the sale. In this programme, participants will be shown techniques that they need to apply to convince a prospect to buy and it all start with the planning and preparation to closing the sale. The system highlighted in this course has been successfully used in turning companies around or enhancing the sales performance of such companies when the facilitator was employed as their head.

Objectives:• Participants will learn how to apply

benefit selling on customers;• To conduct a proper sales presentation

to clients;• The ability to read buying signals; and;• Close more sales by using six simple

closing techniques.

Contents• Module 1: The Planning Process• Module 2: Presenting Your Products

(Video Supported)• Module 3: Reading Buying signals and

Closing the Sales)• Module 4: Selling Againts Your

Competitors• Module 5: Handling Tough Customers

Who Should AttendSales Leaders, Sales Personnels, Marketing Personnels (if their job description also includes selling as one of the tasks).

Date: 29-30 May 2014Quality Customer Service SkillsFees: FMM Members RM800; Others: RM1000.00Excellent customer service skills are necessary to build customer retention. After experiencing excellent service, customers will remain loyal to our organization and also freely promote our organization to other potential customers. This programme emphasizes on

Customer Service, Sales and Retail


how to provide that sort of wow experience for the customers via excellent service skills.

Objectives:• Create First Impressions• Understand customer needs• Build listening skills• Achieve high customer satisfaction• Increase customer loyalty • Translate customer complaints into

positive actions• Handle difficult customer situations

effectively

Contents• Understanding the Basics of QCS• Building Customer Retention• Understanding Your Customer Needs• The Art of Listening To Customers• Achieving Customer Satisfaction – part 1 - Send a positive attitude• How positive is your attitude???• Communicating your best image• Listening to the sound of your own voice• The importance of your body language• Achieving Customer Satisfaction – Part 2 - Tools• Service core values• Anticipating customer needs• Applying recognition • Being proactive• Using the recovery process• Handling Difficult Customer Situations• How to turn customer complaints into

positive feedback• How to handle irate customers• How to gain customers confidence and

build bridges

Who Should AttendAll front liners, cashiers, sales coordinators, employees dealing with customers face-to-face or by the telephone, employees involved with service delivery

Date: 16-17 September 2014Sales PresentationFees: FMM Members RM800; Others: RM1000.00It has often been said in the sales fraternity, “You may have a very good product, but when you cannot present, you have lost the sale.” Sales professionals today must equip themselves with what to say and what not

to say. Buyers want to hear benefits, but more than often, we hear sales personnel selling features. This programme will help the sales personnel to compartmentalise his/her thoughts so that he/she can eventually appear and deliver his/her offerings confidently and convincingly.

Objectives:Present his/her products/services in a systematic approach, and convincing manner that will eventually lead to the closing of the sales.

Contents• Introduction• Module 1: Selling Benefits• Module 2: The Unique Factor of Your

Company/Product• Module 3: Offering Value-Added Services• Module 4: The Technique In Sales

Presentation• Role-Play

Who Should AttendMarketing / Sales Directors / Sales Managers / Sales Executives

Date: 25-26 November 2014Managing Your DealersFees: FMM Members RM800; Others: RM1000.00Parties that operate as intermediaries for manufacturers or sole distributors are called by many names – retailers, dealers, re-sellers. Finding an appropriate partner in the channel system to work with can be quite dicey as such intermediaries do not only sell your products but others as well. Further more, there is the tendency to lean towards monetary reward even if the product’s quality is in question. However, during these tough times, it is imperative that the dealers account be highly consolidated so that these dealers will continue to remain loyal to your company and push your product in the market place.

Objectives:• identify key dealers to target for

managing;• understand the process of managing the

dealers;• obtain referrals for new businesses, if

any;



• develop a relationship-building plan – bonding techniques;

• conduct effective sales meetings relating to managing of key dealers;

• the application of certain forms that will assist effective management of key accounts; and

• value each account as a main contributor to the company’s overall business performance.

Contents• Module 1: The Dealers – Who are they?• Module 2: The value chain of your

organisation

• Module 3: The dealer• Module 4: Negotiation-selling strategy• Module 5: Promotions with the dealer• •Module 6: Manage the dealer• Module 7: Control and measuring success• Module 8: Managing Service Breakdown

Who Should AttendDirectors of marketing Director of sales, Marketing Managers, Sales Managers, Marketing executives, Sales Executives, Sole proprietor and Business Development personnel.

Date: 17-18 March 2014Creating and Maintaining Records, Files, Indexing and DisposalFees: FMM Members RM800; Others: RM1000.00Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients’ facts are all kept in files. With inefficient management practices your agency can lose time, money and information.

Objectives:• Better awareness of the importance of

proper Records Management practices in an agency

• Ability in organizing the records of an agency more systematically and efficiently

• Able to increase basic knowledge on Records Management of an agency

• Able to increase efficiency in processing the records/ files of an agency especially on the aspect of arrangement, keeping, filing retrieving, maintaining and dispositioning of records

• Good and efficient Records Management Practices will result in cost saving and increase in efficiency

ContentsTheory and practice in Records Management - Records Management is a technique in management.

- Life cycle of records – creation, usage/ maintenance and disposition/disposal - Categories of records - Benefits of Records Management Programme - Types of records - Uses and importance of records to an agency File Operation - Opening and closing of files - Correspondence and files control of incoming and outgoing mail. - File titles and classification in a filing system - Use of practical file covers - Minute papers – its uses and functions - Control of records / file movement - Application of 5 S in filing system Security requirement and characteristics of a good record / filing room - Suitability, location of records room. - Basic requirement, security, precaution against fires, flood. - Restriction, accessibility to records. - Control on environment, temperature, humidity, cleanliness. - Control of records destroyers / enemies


Clerical Development


Clerical Development - Use of suitable filing equipment. - Salvaging of wet records.

Electronic media in filing operation. - Comparison and differences between paper records and electronic filing./ Paper records vs electronic recordsRules / Regulation Governing Records Management - Acts and Ordinance - Directives and related circulars - Awareness on the existence of various rules pertaining to Records Management - What is our responsibilityLast stages in Records Management – Final Destiny - What happens to records - Different values of records and its usage - How to determine the methods of disposal of records - Activities involved in disposition / disposal of recordsPapers for practical sessions - Preparation of subject classification - Opening and closing of files - Appraisal of inactive records - preparation of list of files for disposal

Who Should AttendSecretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed.

Date: 11-12 June 2014Filing System For Clerical SecretariesFees: FMM Members RM800; Others: RM1000.00The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed.

Objectives:Organise the records of an organisation more systematically and efficiently. Increase efficiency in processing records and files in

respect of arrangement, keeping, retrieving, maintaining and disposing of records.

ContentsTheory and practice in Records Management - Records Management is a technique in management. - Life cycle of records – creation, usage/ maintenance and disposition/disposal - Categories of records - Benefits of Records Management Programme - Types of records - Uses and importance of records to an agencyFile Operation - Opening and closing of files - Correspondence and files control of incoming and outgoing mail. - File titles and classification in a filing system - Use of practical file covers - Minute papers – its uses and functions - Control of records / file movement - Application of 5 S in filing system Security requirement and characteristics of a good record / filing room - Suitability, location of records room. - Basic requirement, security, precaution against fires, flood. - Restriction, accessibility to records. - Control on environment, temperature, humidity, cleanliness. - Control of records destroyers / enemies - Use of suitable filing equipment. - Salvaging of wet records.

Electronic media in filing operation. - Comparison and differences between paper records and electronic filing./ Paper records vs electronic records

Rules / Regulation Governing Records Management - Acts and Ordinance - Directives and related circulars - Awareness on the existence of various rules pertaining to Records Management


- What is our responsibility Last stages in Records Management - Final Destiny - What happens to records - Different values of records and its usage - How to determine the methods of disposal of records - Activities involved in disposition / disposal of records Papers for practical sessions - Preparation of subject classification - Opening and closing of files - Appraisal of inactive records - preparation of list of files for disposal


Date: 25-26 September 2014How to Manage and Organise Office Records and Files EffectivelyFees: FMM Members RM800; Others: RM1000.00

Objectives:Gain a better understanding of the importance of proper record management practices

Contents• Module 1 - Overview of records keeping/ management - Terms, reference, terminology in records management - Importance and uses of records in an office - Life-cycle of records - Essential qualities of records

• Module 2 - Filing procedures - Activities in a filing system - Application of classification - Alphabetical filing - Personal names, business names etc. - Dictionery subject filing system - Encyclopedia subject filing system

• Module 3 - Filing Procedures (cont.) - Numeric filing system - Characteristics and types of numericals, - Use of different types of numbers, serial numbers - Block numbers etc. - Alpha-numerical filing system, - Selection of main, secondary and tertiary subjects - Coding system and procedures / duplex method - Status in records and files Practical session on Subject Classification

• Module 4 - Importance of index in a filing system - Direct Access. Indirect Access - Retrieval of records, - Physical filing of records - Security and handling of classified records - Precautions against fires, records destroyers - Control of temperatures, humidity etc - Proper filing cabinets - Features of file covers, paper files, hardcover files - And their usage Practical session on Opening / Closing of files• Module 5 - Rules and Procedures - Evidence Act - Limitation Act

• Module 6 - Disposal of records - Appraisal of records - Values, primary and secondary values - Preparation of description inactive records, - Disposal lists - Conducting survey on inactive records, inventory, - Importance of Retention Schedule and ways to prepare them. Practical session on Disposal of inactive files



TechnicalDate: 7-8 April 2014Operation and Maintenance of Electrical Installation SystemFees: FMM Members RM850; Others: RM1050.00In modern world electrical system of installation used to supply and control electrical energy for buildings such as commercials, industrials, hospitals, educations, securities etc. has become practically important. It is very essential that the electrical system of installation and equipments for buildings remains in good working condition and safe to use. To ensure that the system works perfectly, a certain appropriate ways and means has to be identified by anyone who manage, operates and maintain the system and related equipments. Everyone direct or indirectly involve in the management, operation and maintenance of electrical installation must be highly aware the important of maintenance. They must be equipped with the appropriate knowledge, skills and experience in the aspect of maintenance. As everyone in the electrical industries aware that due to lack of maintenance the electrical system and equipments may not perfectly perform as expected and causes unnecessary disturbances to the daily operation.

Objectives:• Upgrade knowledge and experience;• Reduce down time due to failure of

the electrical installation system or equipments; and

• Reduce maintenance cost.

Contents• Introduction• Definition of maintenance• Types of maintenance• What to Maintain• Sub-station• Switchboard• Transformer• Standby Generator• Uninterruptible Power Supply (UPS)• Electrical motors (pump)• Underground cable• Street lightings

Who Should AttendEveryone who are directly or indirectly involve in the operation and maintenance of electrical installation, such as Maintenance Manager, Maintenance Engineer, Executive, Chargeman, Technician, etc.


Date: 22-23 October 2014Aplikasi dan amalan 5S dalam pengurusan rekod dan failFees: FMM Members RM800; Others: RM1000.00Konsep 5S ini amatlah sesuai diamalkan dan ianya merupakan satu keperluan dan amalan asas bagi meningkatkan produktiviti. Dalam bidang pengurusan rekod, pelaksanaan 5S ini akan memberi kesan yang efektif dan juga akan membawa banyak perubahan kepada agensi dan juga memberi keselesaan bekerja kepada semua warga kerja.

Objectives:Pemahaman dan kaedah-kaedah bagaimana dapat meningkatkan produktiviti, kualiti perkhidmatan, penjimatan kos, ruang, peralatan, masa, meningkatkan kecekapan,mewujudkan suasana yang selesa/bersih ditempat kerja dan meningkatkan imej agensi.

Contents• Modul 1: Konsep dan praktis dalam

Pengurusan Rekod• Modul 2: Seiri (Sisih)• Modul 3: Seiton (Susun)• Modul 4: Seiso (Sapu)• Modul 5: Seiketsu (Seragam)• Modul 6: Shitsuke (Sentiasa Amal)

Who Should AttendSecretaries, Administrative Supervisors and Clerical Staff in various organisations who want to ensure their records are properly filed and managed.



Date: 24-25 June 2014Electrical Circuits and TroubleshootingFees: FMM Members RM850; Others: RM1050.00As widely known electrical circuits are used to energized electrical and electronic equipments in the industries. There are of great advantages for those technical/industrial personnel who are normally assigned to operate and maintain the electrical circuits, equipments and machines in the industries to be very well equipped with skills, knowledge and experience on how to perform the appropriate approach of troubleshooting on the faulty circuits.This particular training programme is specially designed to provide appropriate guides, knowledgers and upgrading skills on how to perform the right approach on the operation, maintenance and troubleshooting of electrical circuits.

Objectives:• Introduction to electric circuits and

functionalities). • Identifying right methods of

troubleshooting electric circuits faulty.• Minimize electrical faults and their

related components.• Minimize waste of downtime due to

failures.• Minimize course of maintenance.

Contents• Simple electrical theory.• Reticulation of electrical supply as

practice by the power supply authority (TNB).

• Introduction to electrical circuits).• Components of electric circuits).• Control of electrical circuits and their

functionalities.• Protective devices for electrical circuits

and their functionalities.• Electrical testing and measuring

instruments.• Types of electrical circuit faults.• Troubleshooting for faulty electrical

circuits.• Maintenance of electrical circuits.

Who Should AttendSuitable for Technical and Industrial personnel

Date: 18-19 August 2014High and Low Voltage Switchboard, Operation and MaintenanceFees: FMM Members RM850; Others: RM1050.00Switchboard is one of the most vital component of electrical installation. Four main functions of switchboard are to receive the power supply from the utility company (TNB), controlling , distributing and protect the power supply . Switchboard is also recognized as the main hub of the electrical power source in the electrical installation. It has to be closely monitored to ensure continuous performance. Failure of the switchboard to operate may caused unsmooth operation of any installation installed for any buildings or premises. As a result to avoid occurrence of failures, the switchboard have to be scheduled service and maintain in a more appropriate procedures.

Objectives:• Monitor the switchboard in a more

appropriate manner• Effective identify the faults and the root

cause• Minimize downtime due to failure of the

switchboard• Expedite more proper methods of

service, testing and maintenance of the switchboard

Contents• Introduction – definition of switchboard• Electricity Act and Regulations related to

switchboard maintenance• Types of switchboard and their

functionalities• Components of switchboard and their

application• Switchboard protective devices (Over-

current and Earth Fault Relay)• Types of fault at the switchboard and the

root cause• Operational procedures of the

switchboard• Service, maintenance and testing of

switchboard• Electrical safety related to switchboard• Site visit the switchboard (for in-house

program only)

Who Should AttendThe technical personnel who are directly

Technical


or indirectly involve in the operation and maintenance of switchboard such as Manager, Engineer, Technician, Chargeman, Electrician etc)

Date: 11-12 November 2014Electrical Safety AwarenessFees: FMM Members RM850; Others: RM1050.00There is no compromization in respect with safety in the industrial works. Electrical accident in the industries in one of the factor caused lost of lives and damages to asset. Normally the existence of electrical accident is unexpected. In order to avoid the occurrence of electrical accident, we have to maximize the awareness on electrical safety at work, especially for those involve in the operation and maintenance of electrical installation. Our training program shall adequately guide the technical personnel to create and maximize their awareness on electrical safety.

Technical

Certificate

Objectives:• Promote safety awareness;• Avoid electrical accident while at work;

and• Promote safety and comfortable working

environment.Contents• Individual Awareness for Safe Working

On Electrical Installation• Attitude on Safety• Electrical Safety Operation Procedures• IEE Wiring Regulations• Akta Bekalan Elektrik (Electricity

Supply Act) 1990, Bahagian V-Kawalan Kompeten (Competent Control)

• Peraturan-Peraturan Elektrik (Electricity Regulations) 1994, Bahagian IV-Senggaraan Pepasanagn (Maintenance of Installation)

Who Should AttendTechnical personnel who are directly or indirectly involve in the operation and maintenance of electrical installation

Date: 10-13 June and 18-21 November 2014Certificate In BoilermanFees: FMM Members RM1680; Others: RM1980.00The FMM Certificate in Boilerman is specially developed to upgrade the Theoretical Operational Skills of the current workforce in handling Steam Boilers in various sectors. The Certificate programme will provide the knowledge to upgrade the sills of Boiler Supervisors, Operators, Assistants and Apprentice on matters relating to Operations, Mounting & Fittings, Inspections and Maintenance of Boilers at the workplace.

Objectives:• Upgrade the knowledge and skills

of current personnel’s handling and operating Steam Boiler and to further upgrade the skills of Boilerman Grade 2 Certificate holders;

• Establish a level of legal knowledge pertaining to boilers and the theoretical and practical skills in order to efficiently manage and handle steam boilers towards better work performance;

• Create opportunities for career advancement and development within

an organization; and• Prepare participants to sit for the

Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Perkerjaan (JKKP/DOSH).

Contents• Acts and Regulations Related to Boilers• Types of Steam Boilers• Essential Fittings and Mountings• Preparation for Mandatory Inspection• Types of test Related to Boilers• Boiler Maintenance• Boiler House/Room Requirements• Construction of Boilers• Water Treatment• Boiler Commissioning and Accessories

Who Should AttendAt least 2 years working experience as a Steam Engine or Steam Boiler Attendant (directly handling a boiler) OR at least 3 years working experience as an Apprentice or Journeyman Filter in such a Steam Plant or an Engineering Workshop (indirect handling of a Boilerman).


Certificate

Date: 24-27 June and 2-5 December 2014Certificate In Steam EngineerFees: FMM Members RM1680; Others: RM1980.00The 4-day programme on Boiler / Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance in boiler maintenance procedures. Overall the programme will escalate the knowledge base of participants to become better Operator and Technicians in their own plant. You will gain the practical KNOW-HOW you need and more importantly, confidence to operate steam plant successfully.

Objectives:• Provide in-dept professional knowledge

and skills for sound and effective Boiler/Steam Plant Operations and Management practices

• Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses

• Equip with the latest information on steam plant

• Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer

Contents• Safety Steam Plant Operation• Factories and Machinery Act• Boiler Construction• Type of Steam• Boiler Efficiency• Boiler Operations• Boiler Fittings• Water Treatment• Combustion System• Boiler Damage and Repair• Steam Turbine• Steam Traps Operations and

Maitenance• Materials Used in Steam Plant• Welding• Material Treatment• Chemical Cleaning• Review of Past Year’s Questions

Who Should AttendPracticing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers Technicians and those who are interested to upgrade their career in Steam Plant Operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations and etc.


Customised In-house Programmes

In-House TrainingTraining courses conducted at your premised on dates on your choice! Cost effective and can be customized to meet your training objectives.

All FMM Institute’s training program’s can be offered on in-house basis.

The benefits of FMM Institute in-house training:• Customised to meet objectives• Cost effectiveness• Enhance team dynamics• Experienced facilitators with relevant

industry experience• Flexible scheduling• On site practical sessions

All programmes are claimable under the SBL scheme from PSMB.

Popular In-House Programmes:

Management and Performance Development• Coaching and Mentoring Skills• Effective Time Management• Emotional Intelligence at Work• Enhancing Your Creative Thinking and

Problem Solving Skills• Essential Management Skills• Executive Development Programme• The Heart and Techniques of Leadership• Leadership for New Managers• Effective Negotiation Skills Using NLP• The Art of People Management Using

NLP• Presentation and Communication Skills• Planning and Facilitating Effective

Meetings

Customer Service, Sales and Retail• Bringing Out Your Personal Best In

Service• Effective Customer Service and

Complaints Management• Selling In Tough Times• Enhance Your Selling Skills in the

International market and Trade Booth Conduct

• Leading a Sales Team• B2B Selling Skills for a Changing

Marketplace• Sales Negotiations

• Key Account Management• Drafting A Marketing Plan• Effective Retail Management• Buying and Merchandising Techniques

for the Retailers• Promotional Marketing• Retail Selling

Financial Management• Costing Made Simple for Planning

and Control (for a Manufacturing Environment)

• Finance for Non-Financial Managers and Executives

• How to Prepare and Maintain Full Set of Accounts

• Collecting Difficult Accounts• Managing Trade Credit Effectively

Human Resource and Industrial Relations• Effective Interviewing Skills for

Managers• HR Skills for Junior Executives• Managing Performance-Based Culture

In The Organisation• Managing Poor Performance• Conducting Performance Appraisal that

is Acceptable to Industrial Court• Conducting TNA and Evaluating Training

Effectiveness• Drafting Employment Contracts, HR

Letters and Documents• Law on Legislation and Dismissal Due to

Sexual Harassment• Managing Employee Compensation and

Benefits for Employee Attraction and Retention

Export Management• Shipping the Right Way: Procedures,

Documentation and INCOTERMS 2010• Import and Export Fundamental

Principles• Customs Procedures and

Documentations• Letters of Credit (LC)• Understanding International Trade

Finance Facilities• Practical Aspect of Malaysian Customs

Procedures

Operations and Logistics• Production Planning and Control• Effective Negotiation Skills for

Purchasers


Customised In-house Programmes• Inventory and Stores Management• Materials Planning and Control• Operasi Stor dan Gudang• Perancangan dan Pengawalan Inventori• Shipping Insurance and Claims

management• Supply Chain Management• Logistics Management in Manufacturing• Quality Improvement at Warehouse and

Logistics• Line Balancing Techniques

Quality Systems and Productivity Improvement• Understanding ISO 9001:2008 Quality

Management System Requirements• ISO 9001:2008 Quality Management

System Internal Audit• Understanding the Requirements and

Implementing the Customers Specific Corporate Social Responsibility Code of Conduct in the Electric Industry

• Len Manufacturing for Optimum Efficiency

• Value Stream Mapping• Failure Mode and Effect Analysis (FMEA)• Process Control: Measurement and

Calibration• Poka Yoke: Designing the Error Out• Bengkel Kualiti: 7 Alat QC dan

Pelaksanaan QCC• Teknik Kawalan Kualiti Untuk QC• Bengkel Produktiviti: Pelaksanaan 5S• Teknik-Teknik Peningkatan Produktiviti

Engineering and Maintenance• Achieving Zero Defects Through Poka

Yoke• Basic Maintenance for Technicians• Cost Reduction Techniques for

Maintenance• Project Management for Engineers and

Tehnical Professionals• Root Cause Analysis for Quality

Improvement

Industrial Safety and Environmental Management• Accident Prevention and Investigation• Basic Emergency First Response Team• Chemical Handling• Chemical Spillage and Management

Control Procedure• Chemical Waste Management• Chemical Safety Management

• Emergency Response Plan (ERP)• Emergency Response Procedure,

Accident Investigation• Emergency First Aid and CPR Refresher

Programme• Emergency Evacuation Drill• Fire Prevention and Fire Fighting• Safe Forklift Driving• Hearing Conservation• Job Safety Analysis• Manual Handling• Personal Protective Equipment (PPE)• Safety Training for Safety Committee

Members

Technical• Basic Electricity and Troubleshooting• The Operation and Maintenance of High

and Low Voltage Main Switchboard and Switchgear

• Building Electrical Wiring and Troubleshooting

• Operation, Maintenance and Troubleshooting for Standby Generator

• Electrical Safety Awareness• Safety Operation and Maintenance of

Electrical Installation

(Please contact FMM Institute Sarawak Representative Office for further details of the programmes


Training Calendar 2014

No Date TitleFees (RM) PSMB

SchemeMembers Others

1 9-10 January Effective Coaching & Counselling Skills 800.00 1000.00 SBL Scheme

2 13-14 January Strategic Marketing Planning 800.00 1000.00 SBL Scheme

3 14-15 January Cost Management in Manufacturing 800.00 1000.00 SBL Scheme

4 20-21 January ISO 9001:2008 Quality Management Essentials 800.00 1000.00 SBL Scheme

5 13-14 February

Lean Production System 800.00 1000.00 SBL Scheme

6 17-18 February

Developing High Performance Management Skills

800.00 1000.00 SBL Scheme

7 20-21 February

Supply Chain Management 800.00 1000.00 SBL Scheme

8 27-28 February

Accidents Investigations and the Pitfalls to avoid 800.00 1000.00 SBL Scheme

9 4-5 March Predictive and Preventive Maintenance at Workplace (PPM)

800.00 1000.00 SBL Scheme

10 13-14 March Introduction to Piping, Fittings and Pipeline Connection System

800.00 1000.00 SBL Scheme

11 17 - 18 March Creating and Maintaining Records, Files, Indexing and Disposal

800.00 1000.00 SBL Scheme

12 24 March Understanding the Electronic Industry Code of Conduct Requirements

480.00 580.00 SBL Scheme

13 27 - 28 March Chemical Safety, Waste and Chemical Spillage Management

800.00 1000.00 SBL Scheme

14 7-8 April Operation and Maintenance of Electrical Installation System

850.00 1050.00 SBL Scheme

15 10-11 April Strategic Procurement & Procurement Cost Reduction Techniques

800.00 1000.00 SBL Scheme

16 10-11 April Leading with NLP 800.00 1000.00 SBL Scheme


17 16-17 April Different Strokes for Different Folks (Personality & Communicatin)

800.00 1000.00 SBL Scheme

18 21-22 April Productivity Workshop: Productivity Improvement Techniques

800.00 1000.00 SBL Scheme

19 24-25 April Implementing HIRARC 800.00 1000.00 SBL Scheme

20 28-29 April Emergency Preparedness 800.00 1000.00 SBL Scheme

21 5-6 May Building A Strong Safety And Health Committee 800.00 1000.00 SBL Scheme

22 14-15 May Selling In Tough Times 800.00 1000.00 SBL Scheme

23 22-23 May Creative Supervisory Skills Programme 800.00 1000.00 SBL Scheme

24 27-28 May Budgeting For Effective Cost Control 800.00 1000.00 SBL Scheme

25 29-30 May Quality Customer Service Skills 800.00 1000.00 SBL Scheme

26 10-13 June Certificate In Boilerman 1680.00 1980.00 SBL Scheme

27 11 - 12 June Filing System For Clerical and Secretaries 800.00 1000.00 SBL Scheme

28 16-17 June QCC Tools to Enhance to Enhance Company's Productivity and Quality

800.00 1000.00 SBL Scheme

29 24-25 June Electrical Circuits and Troubleshooting 850.00 1050.00 SBL Scheme

30 24-27 June Certificate In Steam Engineer 1680.00 1980.00 SBL Scheme

31 1-2 July Effective Environmental, Occupational Safety and Health Management

800.00 1000.00 SBL Scheme

32 7-8 July Machine Safety & Lockout Tagout 800.00 1000.00 SBL Scheme

33 10-11 July Store/Warehouse Operations & Management

800.00 1000.00 SBL Scheme

34 14-16 July Internal Combustion Engine (ICE) – Principle of Operation and Basic Information

1260.00 1490.00 SBL Scheme

35 23 July Environmental Aspect and Significant Impacts Awareness Training

480.00 580.00 SBL Scheme




36 11-12 August Critical, Analytical & Creative Thinking and Reasoning

800.00 1000.00 SBL Scheme

37 18-19 August High and Low Voltage Switchboard, Operation and Maintenance

850.00 1050.00 SBL Scheme

38 18-19 August Difficult Employee Management 800.00 1000.00 SBL Scheme

39 20-21 August Occupational Safety and Health Leadership - A Paradigm

800.00 1000.00 SBL Scheme

40 25-26 August Why Why Principles and Related Problem Solving Tools and Its Application

800.00 1000.00 SBL Scheme

41 28-29 August Beyond Stress to Effective Management 800.00 1000.00 SBL Scheme

42 15-16 September

Conveyor Safety and Manual Material Handling 800.00 1000.00 SBL Scheme

43 16-17 September

Sales Presentation 800.00 1000.00 SBL Scheme

44 18-19 September

Understanding OHSAS 18001:2007 Requirements

800.00 1000.00 SBL Scheme

45 25-26 September

How to Manage and Organise Office Records and Files Effectively

800.00 1000.00 SBL Scheme

46 29-30 September

Performance Appraisal Management 800.00 1000.00 SBL Scheme

47 9-10 October Leadership Development Programme 800.00 1000.00 SBL Scheme

48 14-15 October Behavior Based Safety and Performance Measurements

800.00 1000.00 SBL Scheme

49 20-21 October Total Productive Maintenance for Supervisors

800.00 1000.00 SBL Scheme

50 22 - 23 October

Aplikasi dan amalan 5S dalam pengurusan rekod dan fail

800.00 1000.00 SBL Scheme

51 30-31 October Effective Inventory Planning & Control 800.00 1000.00 SBL Scheme

52 10-11 November

Quality Control Techniques For QC 800.00 1000.00 SBL Scheme

53 11-12 November

Electrical Safety Awareness 850.00 1050.00 SBL Scheme


54 18-21 November

Certificate In Boilerman 1680.00 1980.00 SBL Scheme

55 20-21 November

INCOTERMS 2010 800.00 1000.00 SBL Scheme

56 25-26 November

Managing Your Dealers 800.00 1000.00 SBL Scheme

57 2-5 December Certificate In Steam Engineer 1680.00 1980.00 SBL Scheme

58 4-5 December Essential Steps Towards Production Planning, Scheduling and Control

800.00 1000.00 SBL Scheme

59 8-9 December Cost Control System to Maximise Profit 800.00 1000.00 SBL Scheme

60 10-11 December

Safety and Health Laws and Regulations for Management

800.00 1000.00 SBL Scheme

61 11-12 December

Training Needs Analysis in the Workplace 800.00 1000.00 SBL Scheme



CORPORATE CERTIFICATE PROGRAMMES

Certificate in Boilerman (Engine Drive Steam Boiler) (BM) Conducted in Bahasa Malaysia, the Certificate in Boilerman is specially developed to upgrade the theoretical and operational skills of the current workforce in handling steam boilers in various sectors. This Certificate programme will provide the knowledge to upgrade the skills of Boiler Supervisors, Operators, Assistants and Apprentices on matters relating to Operations, Mounting and Fittings, Inspections and Maintenance of Boilers at the workplace.

FMM Certificate in Steam EngineerThis programmed on Boiler/Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance in boiler maintenance procedures. Overall the programme will establish the knowledge base of participants to become better supervisors and managers of steam plant. Participants will gain the practical know-how they need and more importantly, confidence to operate and manage steam successfully.

FMM Certificate in Electrical Chargeman AO/A4 (BM)Conducted in Bahasa Malaysia, this programme provides knowledge to upgrade the skills of electricians, technician and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace.

FMM Certified Manager of Quality/Organisational Excellence (CMQOE)Quality management has emerged as a recognised profession in the most successful companies and organizations. Quality Managers are regularly contributing to strategic discussions and influencing company directions. They are highly visible and are expected to exhibit exceptional competence and integrity. As they constantly interact with company executives, Quality Managerss not only must continuously enhance their technical skills, but also managerial, interpersonal and communication skills. ISO 9001:2008 Lead Assessor/AuditorThis course is licensed by the Accelerated Continuous Learning Global, which is registered with the International Register of Certified Auditors (IRCA) to equip participants with the knowledged and skills required to perform audits of management systems against ISO 9001, in accordance with ISO 19001.


FMM Certificate in Energy ManagementIn line with the Energy Efficiency Regulations 2001 set by Energy Commission, this programme prepares participants to be accredited as qualified energy manager at their respective place at work. The FMM Certificate in Energy Management represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilizing energy efficiently.

FMM Certificate in Safety and Health OfficerIn line with the Occupational Safety and Health Act 1994 and its Regulations to ensure a competent person is employed to act as a Safety and Health Officer at the place of work, the FMM Certificate in Safety and Health Officer represents a unique effort of FMM Institute to produce a pool of qualified safety officer for the industry towards the prevention and reduction of occupational accidents and hazards at the workplace.

FMM Executive Certificate in Human Resource This programme provides theoretical and practical knowledge in human resource management. The main objective to the programme is to develop potential human resource practitioners who will be prime movers and contribute significantly to the development of the industry.

FMM-MNSC Certificate in ShippingThe Certificate in Shipping is jointly developed by Malaysian National Shippers Council and FMM Institute, with an aim to enhance professionalism in shipping as well as maintaining the standard of operation of the industry.

FMM Executive Certificate in Production and Operations ManagementThe FMM Executive Certificate in Production and Operations Management is specially designed for the professional development of employees in the manufacturing sector. This programme will prepare participants in the areas of Production Operations, Quality Management Systems, Production Planning and Control.

FMM Executive Certificate in Lean ManufacturingFMM Executive Certificate in Lean Manufacturing will provide an introduction to the methods and practices involve in Lead Manufacturing Management. It presents the information by using both a conceptual framework and real-life example to further the learning process.



FMM Certificate in Security ManagementThis certificate progamme is designed to ensure supervisors and executives in the security department are equipped with technically relevant knowledge and skills to effectively manage the dynamic security operations in their respective organizations.

FMM Sijil Pengurusan Stor dan GudangSijil Pengurusan Stor dan Gudang adalah disediakan khas untuk pekerja – pekerja yang bertugas dalam rangkaian operasi pembekalan, terutamanya yang bertanggungjawab dalam operasi stor dan gudang. Melalui program ini, peserta-peserta akan memperolehi kefahaman yang lebih mendalam mengenai aktiviti-aktiviti bidang kerja mereka dan pertaliannya dengan operasi perniagaan secara keseluruhan.

Six Sigma Black Belt Development ProgrammeThis programme aims to develop Six Sigma Belt holders who will work towards implementing initiatives in quality, efficiency, productivity and costs reduction programmes through short-term projects over a period of 6-8 months.

Wireman Second Grade This programme has been specially developed with an aim, to create a pool of certified wireman professionals in Malaysia. It will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection and in particular the protection of property and safety of persons at the workplace.

Wireman First GradeThis programme has been specially developed with an aim, to create a pool of certified wireman professionals in Malaysia. It will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection and in particular the protection of property and safety of persons at the workplace.

Chargeman L1This programme provides knowledge to upgrade the skills of electricians, technician and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace.

(The above programme without dates can be offered as in-house programmes or when there is a demand for them. Please contact FMM Institute Sarawak Representative Office for further details of the programmes)


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Contents - 2014 Training Calendar.pdfBeyond Stress to Effective Management Leadership Development...

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Transcript of Contents - 2014 Training Calendar.pdfBeyond Stress to Effective Management Leadership Development...