2014 Diagnotes, Inc. – Confidential & Proprietary

Beyond HIPAA Compliance:How Efficient Care Team Collaboration

Improves Patient Care

November 17, 2015

2015 Arizona Health-e Connection Western States Summit & Trade Show

2014 Diagnotes, Inc. – Confidential & Proprietary2

Welcome

Dave WortmanChairman, CEO and Co-founderdwortman@diagnotes.com

2014 Diagnotes, Inc. – Confidential & Proprietary3

Communication gaps affect everyone

Lack of documentation leads to prescription

duplication, putting a child in danger

Caregiver with

incorrect patient

medical history

risks serious

allergic reaction

Nurses lose critical time

in delivering patient care

due to delay in

communication with

physicians

2014 Diagnotes, Inc. – Confidential & Proprietary4

Communication impacts cost & quality

Healthcare providers waste 91 minutes per day with inefficient communication and workflows, costing hospitals $1,750,000 annually. $900,000 could be saved with secure texting.

Ponemon Institute, The Economic Impact of Inefficient Communications in Healthcare, 2014

The primary root cause of over 70% of treatment delays and sentinel events was a breakdown in communications.Joint Commission, Sentinel Event Data Root Causes by Event Type, 2004-2013

49% of discharged patients experienced a medical error from a breakdown in communications and were 6.2 times more likely to be rehospitalized.Kripalani, et all. Journal of Hospital Medicine, 2007

Only 5% of charts with calls had telephone notes, which leads to medical errors.

Killip, et all. Family Medicine, 2007

2014 Diagnotes, Inc. – Confidential & Proprietary5

Diagnotes is a HIPAA-compliant platform that advances care team communication & collaboration

Providers and staff can communicate with

individuals or groups via secure text messages and

phone calls

Alerts and messages can be routed to providers based on specialty, care location and availability by schedule

Activity can be documented, reviewed and archived for care continuity, billing and chronic care management

Patients can be engaged directly via bi-directional

secure text messages and phone calls, with

flow controlled by providers

Key patient data from medical records can be automatically retrieved and delivered to message participants

2014 Diagnotes, Inc. – Confidential & Proprietary6

Case Study 1: Care Team Collaboration

• Acute care hospital with a multi-specialty physician group and affiliated physicians

• Teams coordinate care across multiple locations using a multitude of devices

Situation• Need to send and receive messages that include

PHI• Must ensure positive patient identification and

continuity of care• Photos and other documents required for

completeness

Problem• Alerts clinicians immediately to a patient

call/encounter • Enables real-time care team communication and

collaboration• Remote documentation, ensuring patient care and

revenue cycle management

Solution

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HIPAA-compliant, BYOD communication

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Case Study 2: Patient Engagement

• Large, multi-hospital system• Working to fully engage patients in their own

care and drive increased patient satisfactionSituation

• Patients and physicians need to easily communicate with each other at any time

• Multiple channels of communication required to fully engage patients

• PCP not always on-call when patients need them

Problem

• Physicians engage with patients in real-time via secure texting and telephony

• Patients able connect with physician on-call using their preferred device without downloading an app

Solution

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Providers control patient communications

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Case Study 3: Chronic Care Management

• Physician practice with numerous Medicare patients having 2+ chronic conditions

• See significant revenue opportunity in pursuing Medicare CCM reimbursement

Situation

• Monitoring CCM activities across the practice is labor-intensive and time-consuming

• Special monthly reports need to be prepared to support reimbursement requests

Problem

• Mobile clinical communication solution that identifies CCM patients, tracks activities and delivers required documentationSolution

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Automated tracking & reporting allows Medicare CCM reimbursement to be cost-effective

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Our customers are driving revenue, reducing costs and improving provider & patient satisfaction

2014 Diagnotes, Inc. – Confidential & Proprietary

visit us in the Innovations Hall or at www.diagnotes.com