© 2011 Avaya Inc. All rights reserved.

SIP Trunk Deployment Use Case WellStar Health System

Jeff Ward

Solution Architect

Business Communications Solutions Group (BCSG)

September 14, 2011

Jeff Ward

Solution Architect

Business Communications Solutions Group (BCSG)

September 14, 2011

© 2011 Avaya Inc. All rights reserved.

Atlanta Georgia

11,000 employees

100 Locations

– 5 Hospitals

– 15 Medical Imaging centers

– 80 Doctor offices & Urgent care

2

Traditional Telephony Architecture

© 2011 Avaya Inc. All rights reserved. 3

WellStar Communications Requirements Integrated Solution (voice, video & chat)

One Management Interface for the solution

Cost Savings (reduce calling charges & reduce system management cost)

Reliability & Redundancy (internal communications is critical for patient safety)

Increase efficiencies with staff & reduce travel between locations

Avaya’s Flatten Consolidate Extend (FCE) Model

Enablement

Flatten

Consolidate

Extend

Traffic Study & Network Readiness

Phased Migration

© 2011 Avaya Inc. All rights reserved.

Service Provider

SIPTrunk

SessionManager

SessionManager

CM

#6 – Collaboration

#7– Hardware Reduction

#10 – Media Flows

#8 – Centralized Management

9600 IP Desk Phones

Avaya Aura Session Manager Core

Avaya Communication

Manager

MM MM

Avaya Modular Messaging

CM

#5 – Reduce Edge TrunksHospital Dr. Office Medial ImagingUrgent Care

#4 – Centralized Trunks

#1 – Centralized Dial Plan

#2 – On-Net Calling

#3 – Enterprise Policies

One-XCommunicator

Avaya Modular Messaging

SIPTrunk

Avaya Communication

Manager

Appointment Reminders

App App

#9– New Applications

Session Border Controller

Session Border Controller

Follow-up Calls

VCAvaya VideoConferencing

VC Avaya VideoConferencing

© 2011 Avaya Inc. All rights reserved.

Avaya Communications

FlattenConsolidate

Extend

Avaya Aura Architecture- High Capacity SIP Trunks- Ease of Management- Removed Outsourced Services- Disaster Recovery & Alternate Routing

- Increased Patient Safety

Success with SIP

Collaboration- Voice- Chat- Video- Appointment Reminders- Follow-up Calls

Voice Communications- On-Net Calling - Internal Transfers- Centralized Voice Messaging- Conferencing

Estimated Cost Savings40%

Contact Center- Self Service Transfers- Agent Transfers- Pre-Routing- Click-to-Talk- Click-to-Chat

Avaya Cost Estimator Tools- Return on Investment- Internal Rate of Return- Net Present Value

© 2011 Avaya Inc. All rights reserved. 6