© 2010 The MITRE Corporation. All rights reserved. For Internal MITRE Use Veterans Benefits...
-
Upload
annika-fleetwood -
Category
Documents
-
view
239 -
download
0
Transcript of © 2010 The MITRE Corporation. All rights reserved. For Internal MITRE Use Veterans Benefits...
© 2010 The MITRE Corporation. All rights reserved.For Internal MITRE Use
Veterans Benefits Management System (VBMS) SOA Approach
2010 MITRE SOA Conference
Brandt WelkerVBMS Chief EngineerDepartment of Veterans [email protected]
Matt FriedmanProgram [email protected]
© 2010 The MITRE Corporation. All rights reserved.
About VA
■ Established as an independent agency, July 1930
■ Elevated to Cabinet level, March 1989
■ Second largest Federal Department
– More than 270,000 employees
■ Organizational structure
– Central Office (VACO), Washington, DC
– Veterans Health Administration (VHA)
■ Provides services and benefits through a nationwide network of 153 hospitals, 895 outpatient clinics, 135 nursing homes, 47 residential rehabilitation treatment programs, 209 readjustment counseling centers
– Veterans Benefits Administration (VBA)
■ Operates 57 veterans benefits regional offices
– National Cemetery Administration (NCA)
■ Operates 157 national cemeteries
2
© 2010 The MITRE Corporation. All rights reserved.
Strategic and Enabling Goals
■ Goal 1: Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families.
■ Goal 2: Ensure a smooth transition for veterans from active military service to civilian life.
■ Goal 3: Honor and serve veterans in life, and memorialize them in death for their sacrifices on behalf of the Nation.
■ Goal 4: Contribute to the public health, emergency management, socioeconomic well‑being, and history of the Nation.
3
Enabling Goal: Deliver world-class service to veterans and their families through effective communication and
management of people, technology, business processes, and financial resources.
Source: www.va.gov
© 2010 The MITRE Corporation. All rights reserved.
4
Veterans Benefits Administration
Major VBA Challenges
■ Reduce Claims Backlog
■ Go “Paperless”
■ Implement New GI Bill
EducationService
Compensation& Pension
Service
LoanGuarantyService
InsuranceService
Vocational Rehab& Employment
Service
46.4 Billion dollars to be paid to veterans in 2009
VBA is responsible for administering the VA programs that provide financial
and other forms of assistance to veterans, their dependents and survivors
OI&TOffice of
Business Process
Integration (OBPI)
© 2010 The MITRE Corporation. All rights reserved.
Page
5
What is VBMS
■ What are we trying to accomplish– Deploy a technology platform to enable the paperless
processing of compensation and pension claims
– Implement business process reengineering best practices to improve the claims processing process
■ What are our challenges– One of the largest programs undertaken by VBA
– Utilizing Agile development methodology
– User in the middle design
– Complex Legacy Environment
– Adopt modernized architectural best practices
How Are We Proceeding?…..
© 2010 The MITRE Corporation. All rights reserved.
Page
6
OA
The Answer…………
© 2010 The MITRE Corporation. All rights reserved.
7
Composite Application in SOA
Source: IBM
© 2010 The MITRE Corporation. All rights reserved.
Page
8
Overall Program Approach
■ Virtual Regional Office
■ Pilot 1 – Platform Concept Test (2010)
■ Pilot 2 – Business Process Deployment & Architectural
Hardening (2011)
■ Pilot 3 – Business Process Optimization (2011)
■ National Rollout (2012)
© 2010 The MITRE Corporation. All rights reserved. 9
A. Intake B. Development C. Rating D. Award
A1. Establish Record
RT
R C
ON
TE
NT
ION
: A
ll m
ater
ials
rec
eive
d a
nd
Cas
e E
lig
ibil
ity
Su
ffic
ien
cy
Ver
ifie
d
RA
TAB
LE
IS
SU
E:
Co
mp
lete
d R
atin
g D
ecis
ion
Wit
h r
evie
wab
le e
vid
enti
ary
chai
n
Core
Cap
abili
ties
A2. Setup End Products
A3. Update eFolder
B2. Develop the Claim
B3. Verify RTR
B1. Create Development Plan
eFO
LD
ER
:
Est
abli
shed
an
d Q
ual
ity
Do
cum
ents
Tag
ged
an
d A
sso
ciat
ed
Cla
im i
s in
th
e sy
stem
an
d a
vail
able
in
th
e G
UI
Pay
men
t(s)
In
Ro
ute
to
Vet
eran
C1. Evaluate Evidence
C2. Determine Rating
C3. Support External Review
D1. Determine Entitlement
D3. Obtain Authorization(s)
D2. GenerateCorrespondence
Supp
ortin
g C
apab
ilitie
s
G1. Appeals Process (RO, Board,
Court)G2.
Veteran Identification Verification
Service
G3. Letter
Generation & Association
G4. Due Process
G5. Receive and Associate New
Documents G6. Time Based
Triggers
G7. Work Product
Quality ReviewsG5a Receive
G5b Associate
G1a RO Appeal
G1b VBA Appeal
Overview of the Business Architecture
DRAFT – Pre-Decisional
Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.
Title:
Supplier CustomersRoles Exceptions / Opportunities
ProcessInputs Outputs
Services
Role Description
DRAFT – Pre-Decisional
Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.
11
Setting The Context For the Business Services
DRAFT – Pre-DecisionalSource: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.
Understanding the Architectural Relationships
DRAFT – Pre-Decisional
Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.
Title:
Supplier CustomersRoles Exceptions / Opportunities
ProcessInputs Outputs
Services
Role Description
Intake Development Rating Award
GUI Layer
Lega
cyLogical Architecture
Legacy Systems GUI Layer
Information Sets
VBM
SI S
cope
Application Layer
Infrastructure Layer
Data Layer
Desktop Workspace
Desktop Tools
Document Management
Workflow Engine Rules EngineOCR / eFax Solution
Scanning PlatformDesktop
EnvironmentNational Network
InfrastructureDevelopment &
Test Environments
PIES - GUI Capri MAP-D RBA2000 CoversShare
DODRecord
s Reques
t
DODRecordImages
VHAExamOrder
VHA Exam
Results
Claim Conts
Dev Doc
Rqsts
Outbound
Corresp
Document Repository
Rules & Profile Information
Claim Status
Claim Status
AwardsBIRLS - GUI
New VET
New Vet
Record
CDB Tables & BL
PIES - BL Capri MAP-D RBA2000 CoversShare AwardsBIRLS - BL
Legacy Systems Fat Client Business logic
Legacy DB Tables & Business Logic
CDB Tables & BL
CDB Tables & BL
CDB Tables & BL
CDB Tables & BL
CDB Tables & BL
CDB Tables & BL
CDB Tables & BL
13
DRAFT – Pre-Decisional
© 2010 The MITRE Corporation. All rights reserved.
The Detailed Analysis to Support the Services
14
Step 1 – Application Centric Data Flow Analysis
Step 2 – Process Based Information Flows
Step 3 – Draft Services Catalog
DRAFT – Pre-Decisional
Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.
Database
The Complexities of the Legacy Architecture
GUIInterface
Application Logic
Database
GUIInterface
ApplicationLogic
Database
Application Complexity GUI Level Integration
Service Integration Refactor or Migrate the Code
GUIInterface
Application Logic
Database
GUIInterface
ApplicationLogic
Database
GUI Interface
Application Logic
Database
GUIInterface
Application Logic
Database
GUIInterface
ApplicationLogic
Database
AP
I
Ser
vice
Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.DRAFT – Pre-DecisionalSource: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved.
VBMS Pilot 1
Filenet
Smart Scanning (NARA)
Portal
VETSNET Server Tier
VETSNET
Security
Identity Management
TUXEDO
SOAP/HTTP
Protocol?
Retrieve Doc
Metadata
EJB/RMI
SOAP/HTTPVPN/T1
AIDE Network
BEP NetworkVPN/T1
SOAP/HTTP
Store Scanned
Image
EP Work Queue
Establish
Development
Rating
Awards
Receive Claimant Data
HTTP
VPN/Internet
Retrieve Document
Content
Info Integrity-Check Claim
-Check Content
Establish/Update Claimant Data
Search Scanned
Image
(Additional Screens)
(Additional Screens)
(Additional Screens)
(Additional Screens)
(Additional Screens)
(Additional Functions)
(Additional Screens)
(Additional Screens)
(Additional Functions)
(Additional Screens)
(Additional Screens)
(Additional Functions)
(Additional Screens)
(Additional Screens)
(Additional Tux. Svcs)
Pilot 1 Architecture
DRAFT – Pre-Decisional
Source: VBA
© 2010 The MITRE Corporation. All rights reserved.
An Outline of VBMS SOA Reference Architecture
Customer Relationship Management
(CRM)
Voice Access Modernization
(VAM)
Enterprise Knowledge Base
(KB)Unified Desktop
Source: The Open Group
© 2010 The MITRE Corporation. All rights reserved.
Page
19
Current Status and Next Steps
■ Where Are We Today– Numerous Technical Services Have Been Developed
– Starting The Last Couple Of Sprints For Pilot 1
– Business Architecture Defined
■ What Are The Next Steps – Managing One Of The Largest Programs Undertaken By VBA
– Refining The Adoption Of Agile Development Methodology
– Integrating User In The Middle Design With Architectural Strategies
– Integrating VBMS Into The Complex Legacy Environment
– Continued Adoption Of Modernized Architectural Best Practices