© 2009 The McGraw-Hill Companies, Inc. All rights reserved Foundations and Principles PowerPoint®...

© 2009 The McGraw-Hill Companies, Inc. All rights reserved

Foundations and PrinciplesFoundations and Principles

PowerPoint® presentation to accompany:

Medical AssistingThird Edition

Booth, Whicker, Wyman, Pugh, Thompson

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1.1 Describe the job responsibilities of a medical assistant.

1.2 Discuss the professional training of a medical assistant.

1.3 Identify the personal characteristics a medical assistant needs.

1.4 Define multiskilled health professional.

Learning Outcomes


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Learning Outcomes (cont.)

1.5 Explain the importance of continuing education for a medical assistant.

1.6 Describe the process and benefits of certification and registration.

1.7 List the benefits of becoming a member of aprofessional association.


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Introduction

Fast-growing occupation

Generalist Someone trained in

all departments of the facility

Medical assistant Graduate of accredited

institution Multitasking skills

A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.


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Growth of the MA Profession

According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002. 60% in physicians’ offices

14 % in hospitals

10% in nursing homes and offices of other health-care

practitioners

Remainder in outpatient care centers, laboratories, and

other health-care-related services


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Knowledge Base Needed

Administrative and clinical skills

Patient insurance product knowledge

Compliance (OSHA, CLIA and HIPAA)


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Knowledge Base Needed (cont.)

Providing exceptional customer service

Practice management

Current patient treatments and education


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American Association of Medical Assistants (AAMA)

National Organization

Purpose: To raise the standard of medical assisting to a more professional level

AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500

http://www.aama-ntl.org/


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AAMA

• Publications• Accreditation• Certification • Recertification• Continuing education• Legislative monitoring

• Member discounts • Group insurance • Annual national

convention • Networking

opportunities

Serves the needs of medical assistants by providing:


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AAMA Code of Ethics

The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting.

Members of AAMA are dedicated to the conscientious pursuit of their profession.


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Apply Your Knowledge

List four ways the AAMA serves the needs of the medical assistant.

ANSWER: The AAMA serves the needs of the medical assistant by providing the following services:

Publications AccreditationCertification RecertificationContinuing Education Legislative Monitoring Member Discounts Group Insurance Annual National Convention Networking Opportunities

Good Job


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Importance of Credentialing Malpractice

Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care

Managed Care Organizations (MCO) Place great importance in credentials for

employees.


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Certified Medical Assistant CMA credential is awarded

by the Certifying Board of the AAMA

Certification examination evaluates mastery of medical assisting competencies

Recertify every 5 years Continuing education


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Registered Medical Assistant Credential is given by

American Medical Technologists (AMT)

Certification exam

Educational and experiential requirements High school graduate or acceptable equivalent Graduate from accredited program Pass the AMT exam


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RMA/CMA Examinations

General medical knowledge Terminology Anatomy and

physiology Behavioral science Medical law Ethics


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Medical Assistant Associations Set standards for quality and performance

in the profession

Define tasks and functions for an occupation

Provide opportunities for member networking

Further the profession and assist members to achieve career goals


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Member Benefits AAMA (CMA)

Professional publications

Educational opportunities

Group insurance Legal information Networking Legislative monitoring

AMT (RMA) Professional

publications AMT Institute for

Education Educational

opportunities Group insurance Legal representation Networking Student membership


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RMA/CMA Examinations Administrative

knowledge Medical record

management Collections Insurance processing HIPAA Clinical knowledge

Exam room techniques Medication preparation

and administration Pharmacology Specimen collections


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What are two reasons why credentialingis important?

ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees.

BRAVO!


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List three things professional medical assistant associations do or provide.

ANSWER: Medical Assistant Associations

• set standards for quality and performance for the profession• define tasks and functions for an occupation• provide opportunities for member networking• assist members to achieve career goals

Correct


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Accreditation The process by which programs

are officially authorized

Two recognized entities for accrediting MA programs

CAAHEP ABHES

Accreditation ensures that the program meets nationally accepted standards


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Accredited Programs Greater career options

Completion of a program that meets national standards

Provides recognition of your education by professional peers

Makes you eligible for registration


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Externships

Obtain practical work experience

Duties will be planned to meet your program’s requirements

Offers you the opportunity to acquire a good reference


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National Healthcare Association Certification exams for other health-care occupations,

such as phlebotomy and ECG technician

Continuing education

Program development

Education, career advancement, and networking services for members

Registry of certified professionals


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Volunteering Experience in a variety of settings

Practical experience

Help you make career decisions

Include on résumé


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Multiskill Training Reduces health care costs

Personnel are cross-trained for more than one position

Expands your career opportunities Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator


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What is the purpose of accreditation for medical assistant programs?

List two advantages of multiskill training.


ANSWER: Accreditation ensures that the program meets nationally accepted standards.

ANSWER: Multiskill training reduces healthcare costs and expands your career opportunities.

Great!


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Daily Duties of MAs – Entry Level

Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant

Administrative Greeting patients Handling correspondence Scheduling appointments Answering telephone Creating and maintaining patient medical records


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Daily Duties of MAs: Entry Level

Laboratory Performing tests such as

a urine pregnancy test on the premises

Collecting, preparing, and transmitting laboratory specimens

Teaching patients to collect specimens

Clinical Assisting the doctor

during examination Asepsis and infection

control Giving medications Performing ECGs Explaining treatments

to patients


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Other Duties Advanced

Clinical Initiating an IV and administering medication Reporting test results Acting as a patient advocate

Laboratory Performing as an OSHA compliance officer Performing more complex testing

Specialization


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Personal Qualifications

Critical thinking skills

Attention to detail

Empathy

Willingness to learn

Flexibility Self-motivation

Professionalism


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Appearance Uniform clean and

pressed Shoes comfortable,

clean, and white Hairstyle clean and

pulled back Nails short, pale color

Avoid acrylic nails Minimum of jewelry


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Attitude

Positive and caring

Respond to criticism as a learning experience

Take direction from authority without question

Function as a vital member of a medical team


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Change Your Attitude If you can answer “yes” to any

of these questions

Do I have repeated conflicts with people?

Have I had a conflict at work that has resulted in termination?

Do I have conflicts with authority figures?

Do people make comments about my attitude?


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Integrity and Honesty Everything you do and every task you complete

should be performed with a goal of excellence.

Integrity and honesty are key in providing superior customer service to your patients.

Your office staff and physician must be able to trust you and the decisions you make.


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Other Attributes Diplomacy

Proper judgment

Communication skills

Remaining calm in a crisis

Ethical behavior


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Working As a Team Member Team dynamics

Assist each other with required duties

Avoid interpersonal conflict with team members

Perform extra responsibilities without questioning or complaining

Be considerate of other team members’ duties and responsibilities


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AAMA Role Delineation Study Areas of competence for entry-

level medical assistants Includes Delineation Chart found

in Appendix 1 Provides the basis for medical

assisting education and evaluation

Three areas Administrative Clinical General


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Scope of Practice Regulated by

Profession’s scope of practice (AAMA)

Your training

State of practice

The policies of the organization or facility where you practice


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Apply Your KnowledgeList any four personal qualifications you should

have to be an effective medical assistant.

ANSWER: List any four of these personal qualifications that medical assistants should display:

Critical thinking skills Attention to detailEmpathy Willingness to learnFlexibility Self motivationProfessionalism

Good Answer!


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Apply Your Knowledge When should you take action to change

your attitude?

ANSWER: When you can answer “yes” to any of the following questions:

Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?

Correct!


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In Summary

Medical Assistant

Skills and duties according toAAMA Role

Delineation Chart

Stay abreast of changes in technology,

procedures, and regulations

Training on-the-job versus training programs


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End of Chapter

Participating in any aspect of healing is an awe-inspiring experience.

— Carol Jackson, The Healer’s Art

© 2009 The McGraw-Hill Companies, Inc. All rights reserved Foundations and Principles PowerPoint®...

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