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Chapter 1Information

Systems:The Big Picture

PowerPoint PresentationPowerPoint Presentation

Jack Van DeventerJack Van Deventer

Ward EagenWard Eagen

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Textbook Overview Ch 1 – IS: The Big Picture Ch 1 – IS: The Big Picture Ch 2 – IS for Competitive AdvantageCh 2 – IS for Competitive Advantage Ch 3 – Database ManagementCh 3 – Database Management Ch 4 – Telecommunications and the InternetCh 4 – Telecommunications and the Internet Ch 5 – E-Business, Intranets, and ExtranetsCh 5 – E-Business, Intranets, and Extranets Ch 6 – Organizational Information SystemsCh 6 – Organizational Information Systems Ch 7 – Enterprise-Wide ISCh 7 – Enterprise-Wide IS Ch 8 – IS Development and AcquisitionCh 8 – IS Development and Acquisition Ch 9 – IS Ethics, Computer Crime, and SecurityCh 9 – IS Ethics, Computer Crime, and Security

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Chapter 1 Objectives Understand the Understand the termterm information systems information systems

(IS)(IS) Understand IS Understand IS componentscomponents::

TechnologyTechnology, , peoplepeople, , organizationsorganizations Understand IS Understand IS career opportunitiescareer opportunities Understand Understand typestypes of information systems of information systems

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Information Systems Defined

Combinations of hardware, software, and Combinations of hardware, software, and telecommunications networks that people telecommunications networks that people build and use to collect, create, and build and use to collect, create, and distribute useful data in organizationsdistribute useful data in organizations

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The goal of IS

To provide useful data to usersTo provide useful data to users IS can be local or global, organizational or IS can be local or global, organizational or

enterprise-wideenterprise-wide

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Ex.: Operations Management

With just in time (JIT) manufacturing, a few With just in time (JIT) manufacturing, a few minutes can mean thousands of dollarsminutes can mean thousands of dollars

Global positioning systems (GPS) are used in Global positioning systems (GPS) are used in tracking material but have shortcomings because tracking material but have shortcomings because they require line-of-sight transmissionthey require line-of-sight transmission

Bell Mobility and Sedum Corp. of Vancouver Bell Mobility and Sedum Corp. of Vancouver have developed a new service combining Bell’s have developed a new service combining Bell’s cellular network with GPS technology, allowing cellular network with GPS technology, allowing tracking in bad weather, indoors, etc.tracking in bad weather, indoors, etc.

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Key Elements of Information Systems

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Knowledge as a Business Resource

Knowledge WorkerKnowledge Worker A well-educated professional who A well-educated professional who

creates, modifies, or synthesizes creates, modifies, or synthesizes knowledge in one’s professionknowledge in one’s profession

Knowledge SocietyKnowledge Society Also called digital society, new economyAlso called digital society, new economy Working with brains instead of handsWorking with brains instead of hands

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Accounting and Finance: Scotiabank Global FinanceGlobal Finance magazine rated Scotiabank as magazine rated Scotiabank as

Best Canadian Internet bankBest Canadian Internet bank Scotiabank seeks constant improvement through a Scotiabank seeks constant improvement through a

monthly customer satisfaction surveymonthly customer satisfaction survey—it —it has a has a 94% satisfaction index94% satisfaction index

Cost and ROI are questions, but the retention of Cost and ROI are questions, but the retention of online customers is strategic in repositioning the online customers is strategic in repositioning the bank to be in the wealth-management businessbank to be in the wealth-management business

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The People Side of IS

Despite economic ups and downs…Despite economic ups and downs… Labour shortages predictedLabour shortages predicted IS Jobs ranked among best jobs availableIS Jobs ranked among best jobs available

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Careers in IS

Systems AnalystSystems Analyst Systems ProgrammerSystems Programmer Systems ConsultantSystems Consultant Database AdministratorDatabase Administrator WebmasterWebmaster IS DirectorIS Director Chief Information OfficerChief Information Officer ProfessorProfessor Government scientistGovernment scientist

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Chief Information Officer (CIO)

Responsible for organization’s ISResponsible for organization’s IS Executive levelExecutive level Became prominent in 1980sBecame prominent in 1980s ChallengesChallenges

Tightening budgetsTightening budgets Expectation managementExpectation management

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IS Managerial Personnel1.1. CIOCIO2.2. IS directorIS director3.3. Account ExecutiveAccount Executive4.4. Info Centre ManagerInfo Centre Manager5.5. Development ManagerDevelopment Manager6.6. Project ManagerProject Manager7.7. Maintenance ManagerMaintenance Manager8.8. Systems ManagerSystems Manager9.9. IS planning ManagerIS planning Manager10.10. Operations ManagerOperations Manager11.11. Programming ManagerProgramming Manager

12.12. Systems Programming Systems Programming ManagerManager

13.13. Manager of Emerging Manager of Emerging TechnologiesTechnologies

14.14. Telecommunications ManagerTelecommunications Manager15.15. Network ManagerNetwork Manager16.16. Database AdministratorDatabase Administrator17.17. Auditing or Computer Auditing or Computer

Security ManagerSecurity Manager18.18. Quality Assurance ManagerQuality Assurance Manager19.19. WebmasterWebmaster

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The High Value of IS Personnel

Supply and DemandSupply and Demand Aggressive recruitingAggressive recruiting High salariesHigh salaries Broad demandBroad demand

Large and small companiesLarge and small companiesUrban and ruralUrban and rural

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Integrating Skills and Knowledge

TechnologyTechnology Hardware, software, networkingHardware, software, networking

BusinessBusiness Business, management, social, Business, management, social,

communicationscommunications SystemsSystems

Integration, development methods, Integration, development methods, critical thinking, problem solvingcritical thinking, problem solving

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Hot Skills in IS Workers Office / E-mailOffice / E-mail LanguagesLanguages ApplicationsApplications RDBS AdministrationRDBS Administration Development ToolsDevelopment Tools InternetworkingInternetworking Operating SystemsOperating Systems NOS LAN AdministrationNOS LAN Administration NetworkingNetworking

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The Organizational Side of IS1.1. Transaction Processing SystemTransaction Processing System2.2. Management Information SystemManagement Information System3.3. Executive Information SystemExecutive Information System4.4. Decision Support SystemDecision Support System5.5. Expert SystemExpert System6.6. Functional Area Information SystemFunctional Area Information System7.7. Office Automation System (a.k.a. Personal Productivity Software)Office Automation System (a.k.a. Personal Productivity Software)8.8. Collaboration SystemCollaboration System9.9. Customer Relationship Management SystemCustomer Relationship Management System10.10. Electronic Commerce SystemElectronic Commerce System11.11. Enterprise Resource Planning SystemEnterprise Resource Planning System

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Disaster Plans for IS

That IS is crucial to corporate success is That IS is crucial to corporate success is illustrated by the need for disaster planningillustrated by the need for disaster planning

Power Blackout 2003Power Blackout 2003 Are companies prepared now?Are companies prepared now?

What’s at stake?What’s at stake? The consequences of failing to planThe consequences of failing to plan

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When Things Go Wrong

Blackouts, blizzards, and terrorist acts underscore Blackouts, blizzards, and terrorist acts underscore the importance of contingency plans for IS, yet the importance of contingency plans for IS, yet little time is given to disaster recovery strategylittle time is given to disaster recovery strategy

44% of Canadian firms surveyed do not have a 44% of Canadian firms surveyed do not have a disaster recovery plan in placedisaster recovery plan in place

Why? The biggest challenge is fundingWhy? The biggest challenge is funding And existing plans are rarely testedAnd existing plans are rarely tested 25% of companies have a disaster recovery plan 25% of companies have a disaster recovery plan

for their midrange data centres (payroll and HR), for their midrange data centres (payroll and HR), and only 1/3 of these have actually tested itand only 1/3 of these have actually tested it

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IS for Competitive Advantage

Strategic SystemsStrategic Systems Competition: doing things faster, better, Competition: doing things faster, better,

cheapercheaper How can systems gain one’s organization a How can systems gain one’s organization a

competitive advantage?competitive advantage?

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Human Resource Planning and Training for IS The human resource challenge:The human resource challenge:

Tech workers need to understand Tech workers need to understand businessbusiness

Business workers must understand Business workers must understand technologytechnology

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Staying Current with IS News

Business/Trade Magazines and JournalsBusiness/Trade Magazines and Journals Great sources for IS current info:Great sources for IS current info:

informationweek.cominformationweek.com computerworld.comcomputerworld.com wired.comwired.com cio.comcio.com cipa.comcipa.com CanadaIT.comCanadaIT.com GlobeTechnology.comGlobeTechnology.com