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Transcript of © 2006 IBM Corporation Tivoli Live !15 June 2006 Performance and Availability Monitoring with...
Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
Performance and Availability Monitoring with Tivoli and Netcool
Jørgen KrogSales Manager AutomationIBM Tivoli
All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice
IT Service Management
© 2006 IBM Corporation2 Tivoli Live ! 15 June 2006
Statement Of Direction And Intent
All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice– This presentation represents our current
goals and objectives– Our development teams are now
studying the product source code– We are listening to customers’ views on
the future directions of our solutions
IT Service Management
© 2006 IBM Corporation3 Tivoli Live ! 15 June 2006
Session Agenda Performance and Availability Monitoring
Enhanced Value from Combined Solution
Product Roadmap and Convergence
End Goal or The Final !
IT Service Management
© 2006 IBM Corporation4 Tivoli Live ! 15 June 2006
Netcool Can Add Significant ITSM Value
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
IBM IT Service Management
Best Practices
Change and Configuration
Management Database
Server, Device and Network Management
StorageManagement
SecurityManagement
Business Application
Management
Service Delivery
& Support
ServiceDeployment
InformationManagement
BusinessResilience
IT CRM & Business
Management
Ultra-scalable event correlation for consolidated operations management Service problem avoidance through trending and real-time BSM Enhanced monitoring and broad integration capabilities Real-time security information management to enable NOC/SOC convergence End-to-end service management for emerging converged IP services World class network management, including deep discovery and mapping to CCMDB Extends Tivoli IT Process Managers with real-time, end to end network information
Customers can benefit by adding Netcool’s leading management capabilities:
IT Service Management
© 2006 IBM Corporation5 Tivoli Live ! 15 June 2006
IBM and Micromuse together help clients efficiently and effectively manage IT Services in support of business goals.
Operational Consolidation – scalable foundation with broad integration which can leverage customers existing assets to help improve operational efficiency
Real-time Service Visibility – deep, automated visualization of business services to avoid service downtime and pinpoint service-affecting issues
IP Convergence – the advanced network management to rapidly and confidently deploy and manage next generation IP-based services (e.g., VoIP)
Integrated Security Incident Response – an integrated point for managing security operations in concert with IT operations
IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives
IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives
Utilizing Netcool to Consolidate End-to-End Operations as a Cornerstone to Service Management
IT Service Management
© 2006 IBM Corporation6 Tivoli Live ! 15 June 2006
Enhanced Solution Stack from Combined Assets
IBM Tivoli Products
ITMServers,
DBs, Apps, Agentless
ITCAMRTT, WAS, J2EE, SOA
OMEGAMON zSeries, Collectors
and Integration
Tivoli Risk
ManagerNetViewD
TCP/IPNetViewZ
Sysplex TCP/IP
TADDM CCMDB
TEPfor operations
ProcessManagers
TBSMBusinessSystems
Management
TSLAService
LevelManagement
TECEvent Dashboard
Advanced Correlation Event Structures
BusinessSystems / SLA
Collectors
DashboardsPolicy Warehouse
CMDB / ProcessDiscovery
Tivoli Event & BSM Solutions
Tivoli Monitoring Solutions
Netcool Solutions
Converged Solutions
No customer is left behind
IT Service Management
© 2006 IBM Corporation7 Tivoli Live ! 15 June 2006
Enhanced Solution Stack from Combined AssetsNo customer is left behind
IBM Tivoli Products
ITMServers,
DBs, Apps, Agentless
ITCAMRTT, WS,
J2EE, SOA
OMEGAMONzSeries, Collectors
and Integration
Tivoli Risk
ManagerNetViewD
TCP/IPNetViewZ
Sysplex TCP/IP
TADDM CCMDB
TEPfor operations
TBSMBusiness Systems
Management
TSLAService
Level Management
TECEvent Dashboard
Advanced Correlation
Combined Value
Broader Network Layer 1-3 discovery
Portfolio Leverages Integration into TADDM
Enhanced CCMDB with Broad Layer 1-7 Discovery and Dependency Mapping
Event Structures
BusinessSystems / SLA
Collectors
DashboardsPolicy Warehouse
CMDB / ProcessDiscovery
Tivoli Event & BSM Solutions
Tivoli Monitoring Solutions
Netcool Solutions
Converged Solutions
ProcessManagers
IT Service Management
© 2006 IBM Corporation8 Tivoli Live ! 15 June 2006
Enhanced Solution Stack from Combined AssetsNo customer is left behind
IBM Tivoli Products
ITMServers,
DBs, Apps, Agentless
ITCAMRTT, WS,
J2EE, SOA
OMEGAMONzSeries, Collectors
and Integration
Tivoli Risk
ManagerNetViewD
TCP/IPNetViewZ
Sysplex TCP/IP
TADDM CCMDB
TBSMBusinessSystems
Management
TSLAServiceLevel
Management
TECEvent Dashboard
Advanced Correlation
Combined Value
Integration to TEP as Single Interface for Visualization of IT Operations in a Service Context
Enhanced Lightweight Web interface
End to End Data Consolidation, Display and Retention
Integrated Workflow Based Process Management Products
Event Structures
BusinessSystems / SLA
Collectors
DashboardsPolicy Warehouse
CMDB / ProcessDiscovery
Tivoli Event & BSM Solutions
Tivoli Monitoring Solutions
Netcool Solutions
Converged Solutions
ProcessManagers
TEP Enhanced
IT Service Management
© 2006 IBM Corporation9 Tivoli Live ! 15 June 2006
Enhanced Solution Stack from Combined AssetsNo customer is left behind
IBM Tivoli Products
ITMServers,
DBs, Apps, Agentless
ITCAMRTT, WS,
J2EE, SOA
OMEGAMONzSeries, Collectors
and Integration
Tivoli Risk
ManagerNetViewD
TCP/IPNetViewZ
Sysplex TCP/IP
TADDM CCMDB
ConvergedBSM
TECEvent Dashboard
Advanced Correlation
Combined Value
Scalable, Next Generation BSM architecture
Real-Time and Historical SLA Tracking and Reporting
Enhanced Visualization and KPI’s for Both Business and Operations
EnhancedTSLA
Event Structures
BusinessSystems / SLA
Collectors
DashboardsPolicy Warehouse
CMDB / ProcessDiscovery
Tivoli Event & BSM Solutions
Tivoli Monitoring Solutions
Netcool Solutions
Converged Solutions
ProcessManagers
TEP Enhanced
IT Service Management
© 2006 IBM Corporation10 Tivoli Live ! 15 June 2006
Enhanced Solution Stack from Combined AssetsNo customer is left behind
IBM Tivoli Products
ITMServers,
DBs, Apps, Agentless
ITCAMRTT, WS,
J2EE, SOA
OMEGAMONzSeries, Collectors
and Integration
Tivoli Risk
ManagerNetViewD
TCP/IPNetViewZ
Sysplex TCP/IP
TADDM CCMDB
ConvergedEvent
ManagerCombined Value
Ultra-Scalable, Next Generation Event Architecture
Simple & Robust Correlation Event Enrichment with
Broad Integration Capabilities
Impact
ConvergedBSM
EnhancedTSLA
Event Structures
BusinessSystems / SLA
Collectors
DashboardsPolicy Warehouse
CMDB / ProcessDiscovery
Tivoli Event & BSM Solutions
Tivoli Monitoring Solutions
Netcool Solutions
Converged Solutions
ProcessManagers
TEP Enhanced
IT Service Management
© 2006 IBM Corporation11 Tivoli Live ! 15 June 2006
Event Structures
BusinessSystems / SLA
Collectors
DashboardsPolicy Warehouse
Enhanced Solution Stack from Combined AssetsNo customer is left behind
IBM Tivoli Products
EnhancedITM
Enhanced and Entry
ITCAM
OMEGAMONzSeries, Collectors
and Integration
NetViewZSysplex TCP/IP
TADDM CCMDB
ConvergedEvent
Manager
CMDB / ProcessDiscovery
Combined Value Layer 1-3 network
discovery, monitoring, and correlation
Scalable SIM-based Security Operations Management
Broad End to End Monitoring Coverage with Lightweight Entry Options
Carrier Class Solutions for Telco’s and Service Providers
Adapters for Telco Envir.Impact
Enhanced TCP/IP
ManagementTelcoAdapters
ConvergedBSM
EnhancedTSLA
Service Provider Proviso
UQMIPC
Tivoli Event & BSM Solutions
Tivoli Monitoring Solutions
Netcool Solutions
Converged Solutions
Enhanced Security
Management
ProcessManagers
TEP Enhanced
Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
Detailed Convergence Goals and Objectives
IT Service Management
© 2006 IBM Corporation13 Tivoli Live ! 15 June 2006
General Approach to Acquisition IntegrationCombine
– Combine Assets from Netcool and Tivoli for Broadest Possible Solution.
– Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products
Integrate– Appropriate Portfolio Integration Starting Immediately– Integrate and Converge Roadmaps Underway
Customers and Business Partners are Key to this Effort– Services Available for Integrated Solutions Consulting
Converge– Converged Solutions in Key Areas Combining Tivoli and
Netcool Capabilities
These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete
IT Service Management
© 2006 IBM Corporation14 Tivoli Live ! 15 June 2006
OMNIbusEvent DashboardRapid In Memory
Event storeLots of Customization
Monitoring and Event Structures
Integrate Netcool Displays in Tivoli Enterprise Portal
Anywhere to Anywhere Event Consolidation
Support co-existence and integration of Event System
Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring
TECEvent Dashboard
Complex CorrelationLots of customization
ISMs, ASMs, SSMS
Servers, DBs, Appls, Agents
Jim
ITMServers, DBs, Appls, Agentless…
SSMs, ASMs, ISMs
Servers, DBs, Appls, Agents
ITCAMRTT, WS,
J2EE, SOA
ISMs,ASMs*
IT Service Management
© 2006 IBM Corporation15 Tivoli Live ! 15 June 2006
WebSphere(Z & Distributed)
IIS
iPlanet
Apache
WebLogic
Unix
Windows
Linux
OS/400
z/OS
VMWare
Cluster(s)
Platforms Databases Applications & Messaging
BusinessIntegration
Web Infrastructure
FrequentlyRequested
for ITM
Best PracticeLibrary
Network AppsNetwork HostFTPRMON2/SLAComverseNortel MagellinRADIUSRobomonSunNetCastlerockTibcoCisco ComMgrDEC VAXCisco VoIP
DominoExchange
BMC PatrolCA UnicenterMOMHP OV NNMHP OV OpsAprisma
Tandem
Web Services
Agent-lessAdapterURL, SNMP, File,Socket, UDB….
AgentQuick attach APISyslog ProbeSyslog Daemon
DisplacementLibrary
IIS
Tomorrow Combined Monitoring for CustomersIntegrated End to End Support for Heterogeneous EnvironmentsAvailable with ITM 6.1, Omegamon, ITCAM management, and Netcool
DB2(Z & Distributed)
Oracle
Informix
SQL
Sybase
SAPMySAP
Siebel
Tuxedo
.NET (full suite of MS apps)
CitrixWebSphereMQ
WebSphereMQIntegrator
CICS
IMS
Web Services
IT Service Management
© 2006 IBM Corporation16 Tivoli Live ! 15 June 2006
Monitoring and Event Structures
Combine Integrate Converge
Expand Breadth of Monitoring across Tivoli and Netcool
Enable any to any event consolidation
Enable TEC and OMNIbus bi-directional eventing
Integrate all Netcool xSMs with TEP/TMS:
Situations
Operational Warehouse
Workspaces
Deliver ITCAM solutions based on:
ISMs for lightweight response monitoring
ASMs for Web
Event Solution with:
Scale, Performance and Resiliency of OMNIbus
Rich and Robust Correlation of TEC
Common Event Viewer
Converge Monitoring with combined assets
Now Summer 2006 2007
Estimated Timeline
IT Service Management
© 2006 IBM Corporation17 Tivoli Live ! 15 June 2006
TCP/IP Network Management
Discovery Engine (disco)
IPRouting
CiscoSwitch
Vendorspecific
CIDRIP Route
MPLSLSP / VRF
Helpers for:SNMP,DNS,telnet, ARP
Finders: discoverIP devices usingmultiple techniques
Discovery Agents
Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks.Tivoli and Netcool Solutions Integrate More Slowly.
Precision IP:
Continue Development as Premier Enterprise and Service Provider Network Management Solution
NetView Distributed:
Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution
Switch Analyzer:
Focus on Co-existence and Upgrade to Precision IP
Precision Provides:
SNMP v1, v2, v3
Layer 1 to Layer 7 management
Comprehensive out of the box protocol support
Field Extensible Discovery and Topology for unlimited granularity
IT Service Management
© 2006 IBM Corporation19 Tivoli Live ! 15 June 2006
Network Management Solution
Combine Integrate Converge
Deliver Netcool/Precision as Premier TCP/IP Management solution
Deliver NetView 7.1.5 as update to Tivoli Lightweight TCP/IP Management Solution
Precision:
Consumability
Expand Capabilities
NetView:
Enable Bi-Directional integration between NetView and Precision
Switch Analyzer:
Deliver Smooth Upgrade to Precision
Precision:
Premier Enhancements
Entry Precision to Provide Simplified Network Management Solution
NetView & Layer 2 Root Cause Capabilities Integrated
Focus on Coexistence and Smooth Upgrade to Precision
2H 2006 Early 2007 Early 2008
Estimated Timeline
IT Service Management
© 2006 IBM Corporation20 Tivoli Live ! 15 June 2006
Integrated Value: Business Service Management
Tivoli BSM
Netcool RAD
• Tivoli and Netcool solutions both leverage TADDM for Application Discovery and Service Modeling
• Event and Monitoring Strategy allows either BSM product to provide fully integrated solution
• Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge
Tivoli Application Dependency Discover Manager
DLA feeds TBSM
Collation OEM feeds RAD
IT Service Management
© 2006 IBM Corporation21 Tivoli Live ! 15 June 2006
Converged Tivoli Business Service Management
Tivoli BSM
Netcool RAD
Tivoli and Netcool solutions both leverage TADDM for Application Discovery
Event and Monitoring Strategy allows either BSM product to provide fully integrated solution
Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge
Tivoli Application Dependency Discover Manager
Collation DLA feeds TBSM
Collation OEM feeds RAD
CMDB
Deliver Converged BSM Solution with Enhanced Function
Integrate Tightly with CMDB Solutions
Provide Upgrade and Coexistence for all Customers
Retain all feeds: networking, systems, and zSeries for total end to end solution
Enhanced Real-Time and Historical Service Level Tracking & Reporting
Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity
Tivoli BSM in TEP
IT Service Management
© 2006 IBM Corporation22 Tivoli Live ! 15 June 2006
Business Service ManagementCombine Integrate Converge
Deliver 2-in-a-box BSM solution
Combine RAD real time SLA with Tivoli Historical SLA
Enable Anywhere to Anywhere Event Reception
BSM & SLA Visualization in Tivoli Enterprise Portal
BSM & SLA Integration with TADDM/CCMDB
Converged Business Service Management
Leverage RAD Infrastructure for enhanced BSM Visualization and KPI’s
Leverage TBSM discovery, zSeries, BPEL and integration/feed capabilities
Leverage Impact Technology for Event Enrichment
Converged Service Level Management
Leverage SLA Tracker for Real-Time SLA Infrastructure, Enhanced Visualization and KPI’s
Leverage TSLA for Historical and Near Real-Time SLA Tracking and Reporting
Provide Greater out of the box Functionality and Consumability
– TADDM for Application Dependencies– CMDB for Rich CI information reconciled and correlated
Summer 2006 Late 2007
Estimated Timeline
Q1 2007
IT Service Management
© 2006 IBM Corporation23 Tivoli Live ! 15 June 2006
Mainframe ResourcesDistributed Resources J2EE TransactionsBusiness Services
Executive Dashboard
Service Level Reporting
Launch in Context
Tivoli Enterprise Portal – Single Interface for Tivoli & NetcoolDynamic Role-based Workspace for Integrating IT Operations Silos
One portal to manage the overall health of the infrastructureWebtop Technology Enhancements including Browser Client
Allows Customers to Integrate 3rd Party Products Across IT Operations to Help Improve ROIProvides a Service Context to Help Provide an ITSM Foundation
Integrated Micromuse
OS agent as another data provider to
TEP
TEC Console enabling Netcool Agents to now send events natively to TEC via ITM
V6 for a Tivoli-centric installation
“NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be warehoused, used in event policies,
fed to BSM or the CMDB from TEP
Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a
Netcool installation
Events between
OMNIbus and TEC can be
synchronized for any
configuration desired
IT Service Management
© 2006 IBM Corporation24 Tivoli Live ! 15 June 2006
“We are excited about the opportunity for increased synergy between the Tivoli and Netcool suites. The combined IBM solution is an important foundation for our IT & Network service assurance management roadmap."
Yves Vlamijnck Team Manager, Network and IT Monitoring, Belgacom
What Our Customers Are Saying...
IT Service Management
© 2006 IBM Corporation25 Tivoli Live ! 15 June 2006
“ ”
”“
“
“
What the Analysts are Saying…This was a very strategic move, not just opportunistic - compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it.
- Rick Sturm, EMA, 21-December
IBM Tivoli Redefines Network ManagementIBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers.
- Thomas Mendel, Frank Gillett and JP Garbani, 21-December
IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality.
- Tony Lock, Chief Analyst Bloor Research, 3-January
IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM
- George Hamilton, Yankee Group, 21-December
”
”
IT Service Management
© 2006 IBM Corporation26 Tivoli Live ! 15 June 2006
Summary Completed Micromuse Acquisition
– Leveraging Market and Technology Synergy
Immediate Cross Leverage Being Performed
Continued Focus on Portfolio Convergence Over Time– Provide Immediate Value through Integration (Console,
Events, Data)– Converge Roadmap to Maximize Value Across Customers
Next Steps– Customers Should Feel Confident in Purchasing and
Deploying our Solutions from Both Portfolios Today– We are Continuing to Invest and Enhance our Solutions– Customers Help Develop our Convergence Strategy With the
Best Technologies from Each Portfolio– We are Working with our Customers, Business Partners and
Analysts to Ensure a Smooth Upgrade Path– Additional Info http://www-306.ibm.com/software/tivoli/
IT Service Management
© 2006 IBM Corporation27
Resource StatusBusiness Service
StatusService Level
Status
Close Incident
Detect & Record Incident
Investigate and Diagnose Incident
Resolve Incident and Recover
Service
Incident Analyst
Incident Analyst
IncidentAnalyst
Incident Manager
IncidentManager
Incident Analyst
Incident Management
Resource Status
Search for Configuration
Item
Tec
hn
olo
gy
In
form
atio
n
P
roce
ss
Peo
ple
How It Works with IBM IT Service Management – Isolate, Diagnose and Resolve Incidents
Assess Failing Component
Assess Services Impacted
Assess SLA Summary
IBM Tivoli Availability Management Process Manager - Determine Business Impact Function
Classify and Provide Initial
Support
Establish Incident
Management Framework
Evaluate Problem
Management Performance
HostA.ibmcom
HostA
HostA
LABEL/DESC
\\....\..JJI38
\\...\.....1245
\\....\.......T1
\\....\...JZ
\\..\....Y
\\...\....X
\\...\.....C
\\...\...B
\\....\.....A
IDENTITFIER
012
901
890
789
567
456
345
234
123
ID GUID
Task
Task
Task
SW Comp
SW Comp
SW Comp
CompSys
CompSys
CompSys
TIMESTAMPSTYPE
HostA.ibmcom
HostA
HostA
LABEL/DESC
\\....\..JJI38
\\...\.....1245
\\....\.......T1
\\....\...JZ
\\..\....Y
\\...\....X
\\...\.....C
\\...\...B
\\....\.....A
IDENTITFIER
012
901
890
789
567
456
345
234
123
ID GUID
Task
Task
Task
SW Comp
SW Comp
SW Comp
CompSys
CompSys
CompSys
TIMESTAMPSTYPE
Runs On567123
Runs On456123
TYPETOFROM
Runs On567123
Runs On456123
TYPETOFROM
Managed Element
Relationship
General PurposeInstance Tables
TCM
TPM
SCM
MSSName
\\...\...C357
\\...\...B246
\\...\...A135
AliasMSS GUID
TCM
TPM
SCM
MSSName
\\...\...C357
\\...\...B246
\\...\...A135
AliasMSS GUID
Management Software System
357123
246123
135123
MSS GUIDGUID
357123
246123
135123
MSS GUIDGUID
MSS Managed Element Link
MSS Identifers
Relationships
222
123
222
123
Managed Element Alias
Hardware (Asset)
123123
Computer System
Operating System
Protocol Endpoint
IP Network
Software Product (Asset)
Software Component
ConfigurationItem Tables
Change and Configuration Management Database
Application Dependency
Discovery
IT Service Management
© 2006 IBM Corporation28 Tivoli Live ! 15 June 2006
IT and Business Executives
IT Organization Automation
Prioritized Business View
Predictive Trend Analysis
Custom Portal Dashboard SLA Reports Chargeback
Putting it all together with an integrated IT Service Management Approach
Resource and Application Monitoring
Provisioning and Orchestration
IT Service Management
© 2006 IBM Corporation29 Tivoli Live ! 15 June 2006