© 2006 IBM Corporation ® IBM Self-Service Accelerator for HR Accelerators for IBM WebSphere®...

© 2006 IBM Corporation

®

IBM Self-ServiceAccelerator for HR

Accelerators for IBM WebSphere® Portal

IBM Software Group | Lotus software

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Legal Notice

The information contained in this presentation is provided for information purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other documentation. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

Trademarks

The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both:

Eserver® ibm.com® Domino® Dynamic Workplaces™ DB2® IBM® Lotus Notes® Lotus® Notes® SecureWay® Tivoli® WebSphere®

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.


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What is Web Self-Service?

Web self-service is an approach to relationship

management that allows employees, customers and/or

partners to access information and perform routine tasks

over the Internet, without requiring any interaction with a

representative of an enterprise.


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Benefits of Web Self-Service

Cost Savings

– According to Forrester Research, the cost of the average Web self-service session is $1, compared to $10 for an email response and $33 for a telephone call.

– Eliminate resources/systems tied to user services

Increased Satisfaction

– Immediate service and access to information, at the time desired by the user, leads to more satisfied users

Improved Productivity

– Shifting tasks to users frees resources to focus on other, more strategic/valuable work


®

IBM Self-ServiceAccelerator for HR

IBM Lotus® Workforce Management


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Challenge: Cost Reduction and Increased Strategic Focus

Expanded Strategic Role

Human ResourceFunction

Cost Reduction Factors

Economic Slowdown

Price RecessionFinancial

PerformanceMergers and

AcquisitionsWorkforce

MobilizationTechnology

Advances

GlobalizationTalent ShortagesMergers and

AcquisitionsCompetitionRestructuringSkill RebalancingCross Functional

CoordinationEmployee

Virtualization

Recruiting

Compensation

Assessment & Evaluation

Benefits

Staffing, Development

& TrainingAdministration


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The Strategic Transformation of HR

Cycles of HR today without employee and manager self-

service

30%Strategic

70%Administrative

Cycles of HR tomorrow with employee and manager self-service

30%Administrative

70%Strategic


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Pains for HR Today

Multiple systems

Data inaccuracy

Manual, administrative work

Non-strategic focus

Communication barriers


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Pains for HRIT Today

Multiple tools, platforms, vendors

Continual upgrades

Release dependencies

Costly support for HR requests

Hard to deploy applications to workforce


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Cost Containment / Value Creation

Cost Containment

Eliminate paper

Improved cycle times

Improve accuracy

Value Creation

Talent growth & retention

Increased productivity

Engaged workforce


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Hard Results

Source: CedarCrestone 2006 Workforce Technologies and Service Delivery Approaches Survey

Results 2005 - 2006

HR Administrative Headcount 18% average reduction

Transaction Costs 25% average reduction

Cycle Time 66% average reduction

Time to Hire 38% average reduction

Payback 19 months average

Service Center Inquiries 20% reduction in specialist time


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Detailed Self-Service Savings

Business Process Manual Cost* ESS/MSS Cost*

% Savings

Review Compensation History $39.24 $6.61 83%

Change Home Address $8.91 $1.14 87%

Request Salary Change (manager)

$16.22 $2.41 85%

Request and Approve Promotion

$27.21 $5.87 78%

Employee Profile Changes $15.98 $4.87 70%

* Source: Knowledge Infusion, 2004


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Detailed Self-Service Savings

Business Process # of Txns. $ Savings on Txns.

Review Compensation History 5,000 $163,150

Change Home Address 1,000 $7,770

Request Salary Change (manager) 1,250 $17,262

Request and Approve Promotion 625 $66,025

Employee Profile Changes 500 $5,555

Total 1st Year Savings $259,762

Based on a 5000 employee organization:

* Source: Knowledge Infusion, 2004


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IBM Lotus® Workforce Management Product Overview


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IBM Lotus Workforce Management

Streamlines employee and manager HR activities through an intuitive self service front end

Increases efficiencies – deliver more HR service at lower cost

Enhances ability to focus on strategic HR initiatives.

Introduces standardization and supports compliance

Generates value by improving communication and actively engaging the workforce.


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Advantages

Simple intuitive user interface

– Easy to use “out of the box” plus the ability to easily customize the user interface that meets your exact requirements

Single personalized access point for everything your employees need

– Easily integrate SAP with other systems and 3rd services to provide users with everything they need in one convenient solution

Flexibility to accommodate your HR service delivery and process innovations

– Ability to support your best practices vs modeling practices around software limitations

Superior performance and scalability

– Proven WebSphere platform performance & scalability

Easy customization and fast time to deployment

– Designed with customization and in mind

HR self service without a major upgrade

– Works with older versions of SAP

Deployment skills are readily available in the marketplace

– Based on open industry standards.


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Employee Self-Service (ESS)

Flexible, comprehensive, integrated ESS transaction framework

Life Events– Getting Married– Moving– Welcoming a New Child– etc.

Career Events– Starting a New Job– Planning to Retire– Voluntary Separation– etc.

Finance & Tax– View Paycheck– View W2– View/Update W4– etc.

Personal Information Management– Address– Phone– Emergency Contacts– etc.

Employee Desktop / New Hire Checklist


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Manager Self Service (MSS)

View & update information about their employees

Initiate & manage career transactions

– New hire/on boarding process– Voluntary/involuntary

separation – Job transfers– Job information changes, – Promotion/demotion, – Premium pay increase,– etc.

Delegate to ensure coverage while away from the office.

Manager Alerts & Notifications

Rule based Routing and Escalation Manager’s Desktop

Standard, integrated MSS transaction framework


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A configurable SOA framework to help employees and managers get their work done

How do I …? What steps do I need to complete? What system do I use? What is the company policy? What other steps should I consider ? What is the URL? What are my password? When do I need to complete ….? What is the status of my last request?

go from this…

to this…

Dynamic front end that steps me through what I need to do

Task A Task B

Personalized , Role Based

Static access points to legacy systems

Static access points to legacy systems

Self-Service


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Event Checklists

Activities

(defined by customer based on their policies and best practices, LWM ships

with pre-populated set)

Step to complete Activity

(invokes Portlets for completing transactions -

may involve SAP, other back ends or 3rd Party Service)

Mandatory/Optional, Timeframe & Status

(configured by customer based on requirements)

HR Content

(from HR Knowledge Base - LWM or 3rd Party

System)

Framework for building checklists that guide employees through event activities Simplifies employee experience by pulling all the information and activities into one convenient UI Retains task state and provides alerts and notification to remind employee and aid timely completion Helps enforce compliance with company policies and best practices Makes employee more productive – reduces HR administrative demands

Getting Married Event Checklist

Example


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Summary

Streamlines employee and manager HR activities through an intuitive self service front end

Increases efficiencies – enables a lower ratio of HR administrators to employees

Enhances ability to focus on strategic HR initiatives.

Introduces standardization and supports compliance

Generates value by improving communication and actively engaging the workforce.


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City of Bradford Metropolitan and District Council

Profile – One of the largest councils in Britain

– Over 20,000 employees

– 7,000 staff are active users of Self Service

Vision– Improve service delivery through an intuitive

personalized user experience

– Provide a consolidate entry point for all systems and data that employees need to interact with

– Have employees focus on desired outcomes vs. managing processes

Solution– Flexibility to easily craft an intuitive and

personalized user experience

– Able to integrate multiple systems (including SAP) into a role-base, highly usable interface

– Cost savings due to self-service capabilities, including change personal details, expense reporting, view pay slip, create leave request, and timesheet management

IBM’s Self Service Solution enables City of Bradford to more easily achieve their user experience and backend integration goals


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Thank You

MerciGrazie

Gracias

Obrigado

Danke

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© 2006 IBM Corporation ® IBM Self-Service Accelerator for HR Accelerators for IBM WebSphere®...

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