© 2005 Avaya Inc. All rights reserved.

Intelligent CommunicationsRoadmap

Intelligent CommunicationsRoadmap

Mike Thurk, Group Vice President,

Global Communications SolutionsSeptember 2005

2© 2005 Avaya Inc. All rights reserved.

Five Years of Vision, and now…

Intelligent Communications Roadmap

Agenda

2005, Avaya defines Intelligent Communications

Progress Report

2006, Foundation for Execution

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An Exciting Future for Growth

Build Upon Success

Mobility

New Branch Solutions

Mid-Market Initiatives

Customer Services

Globalization (Product & Go-to-Market)

Channels and Partners

Multi-Vendor (Off Our Base)

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Communications solutions to move up the value curve

People more productive

Processes more intelligent

Customers more satisfied

Intelligent Communications Thought Leadership

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Delivering On Our Commitments

Communications-enable business processes and applicationsSeamless communications services experience in a mobile environment Open, flexible, reliable, scalable, secure, easy-to-use IP Communications Scalable, carrier-grade hosted solutionsInvestment protection and multi-vendor choices

Expanded markets: multi-vendor and globalization

What we said

Intelligent CommunicationsMobility SolutionsCommunication Manager 3.0, Converged Communications Server 3.0Hosted Solutions: Philippines/PLDT and TeleTech WinsThird-Party SIP Phone and Carrier Service Interoperability

Tenovis Product Integration, and Global Market Share Growth

What we’ve delivered

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Making people more productive, processes more intelligent,customers more satisfied

Intelligent Communications Fast-Paced Progress…

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What Are Business Communications Applications?

Email

Instant Messaging

Voice Messaging

Unified Communication

Telephony

Contact Centers

Mobility & Softphone

Conferencing

Collaboration

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Telephony

– Communication Manager 3.0

– Tenovis Product Integration

Contact Center

– Interaction Center 7.0

– Voice Portal

– Speech Application Builder

Conferencing

– Meeting Exchange Standard Edition

Communication Services

– Converged Communications Server 3.0

Intelligent Communications Business Communications Applications

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Open Business Process Integration

– Web Services Business ProcessExecution Language

On the Path to a Service Oriented Architecture (SOA)

– Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime

Small & Medium Business Integration

– IP Office & Microsoft CRM

Intelligent Communications Business Application Integration

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High Availability & Security

– Application Assurance Networking

Expanded Alliances

– Extreme, Juniper

Expanded Developer Connection program

– Up to 1,300 members, and growing

SIP Interoperability Lab

Intelligent Communications Right Network Integration

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Mobility by Design

– Mobile activation of every Avaya end-user

Fixed Mobile Convergence

– Motorola, Nokia, RIM, Symbian

Voice Quality Enhancements for Mobile Computing

– Intel

Intelligent Communications Right Time, Right Device, Right Media

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DemoSeamless Enterprise Communications

Outside the Enterprise Inside the Enterprise

CN620 Dual Network Mobile Office Device

Cellular Network

W110 WLAN Access Points

Wireless Services Manager

IP LAN / WAN

W310 WLAN Gateway

Avaya Gateway

PSTN

Avaya CM Server

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Intelligent CommunicationsContinued Leadership in 2006…

Peer-to-Peer Integration

Mid-Market SolutionsService-Oriented

Architecture

High Availability & Scale

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2005

Introduced New Future

2006

Mu

ltiV

anta

ge™

Se

rvic

e O

rien

ted

Arc

hit

ect

ure

Enterprise RoadmapCommunication Manager, Converged Communication Server

Enterprise SurvivabilityBranch Office Scalability

Assured NetworkingApp/SIP Enablement

Tenovis I55 integ.SIP-enablement of applications

Branch solutions

Tenovis SIPEvent-driven notification

Ongoing scale, redundancy, security

Umbrella managementNetworked Call Processing

Federated SIPExpanded SOA, BPEL

Contact Center - Customer Interaction Suite

Messaging

Conferencing, Video, Web Collaboration

Broad suite updateIM/Presence, scale

Voice PortalDialog Designer

Proactive Contact Capacity, SIP endpointsContinued suite updates

Deeper business integrationEnterprise reporting

Modular Messaging *Speech auto-attend. SIP IntegrationSerenade TUI

Deployment ease Presence IntegrationMore branch options

SIP Audio/Web Conf.Video in Softphone

On-demand Conf.Speech auto-attend.

Multi-pointIntegrated Video

Mid-market conferencingSIP-based video

Fully embeddedAudio/Web/Video

Mobility and Unified Access

IP, SIP, Wi-Fi, Soft phonesPhone applications

Nokia, RIM appsMotorola trials complete

Communications PortalMore phone/cell apps

Expanded fixed/mobileHome office

Avaya Global Services

Remote ManagedIP Telephony

Secure access/control

Remote ManagedConferencing

Software release mgmt.

PartnerSupport Services

Business processconsulting

Remote managedContact Centers

* partner solution

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Mobility and Collaboration

2004

Introduced New Future

2006

Contact Center

Messaging

Converged Infrastructure

SOHO Offers

Very Small Business Offers

21-1

00 S

egm

ent

Op

en A

pp

lica

tio

ns

/ A

ll-i

n-o

ne

Arc

hit

ectu

re

1-20

Seg

men

t

IP O

ffic

e an

d A

pp

licat

ion

sS

OH

O/V

SB

2005

Small Business Roadmap

MultiVantage™ H.323 networking

Key system operationJump Start Installation

Simplified diagnosticsEase of use enhancements

Reporting – 3rd party integration

SMB Contact Center

MS CRM 3.0Improved Installation

Centralized Msg w/ IntuityTest-to-speech, IVR

Call recording

Embedded VMDistribution Lists

Remote client enhancements

Partner SOE New offers

Partner 5 X 9T1 support

Partner restyled phones

I5 r2.3DECT GUI; Hospitality Improvements

IP Office Small Office Edition

Tenovis Integration

Integral 5 addition to portfolio

Applications for conferencing and softphone

Enhancements to Phone Manager

User Interface

Tenovis Integration

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+

Organization

Products & Solutions

Go To Market

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Global R & D Reach

Germany

United Kingdom

Ireland

Israel

India

Australia

Japan

New Jersey

DenverCalifornia

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QoS, Security

ENTERPRISE SERVICE PROVIDER

Comm Services API

Web Services/Workflow

Application Assurance

SIP, XML/SOAP, WML, SMS, VXML

Intelligent Communications for the Distributed Enterprise Relies on Key Technologies

Fixed Mobile

Convergence

IP MultimediaSubsystem

Virtualized Network

2G/2.5G

BusinessApps

CommApps

IP Tel

Infrastructure WiFi GSM/WirelineWANLAN

BranchSolutionIP Tel

DistributedContactCenter

ContactCenterSuite

VoWLAN

GUIs DeviceApps

Conferencing& Collaboration

PersonalProductivity Apps

Access

Business Processand Apps

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Avaya Advantage

Continuous Transformation

– SIP, Web Services, Service Oriented Architecture

Contact Center Leadership

– Transforming the entire enterprise into a customer response engine

Mobility by Design

– Right Time, Right Device, Right NetworkCommunications

Personalization and Presence