© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and...
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![Page 1: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/1.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005
AT&T Enhanced VPN Services
Performance Reporting and Web Tools
Presenter : Sam Levine-866-624-2008 x111
The world’s networking company SM
![Page 2: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/2.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 2
iGEMS: integrated Global EnterpriseManagement System
• An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management
• Integration of “Best of Breed” Tools and Systems• iGEMS Performs:
• Ordering and Provisioning• Design and Engineering• Trouble Ticketing and Problem Resolution• Networks and Systems Management• End-to-end integration, management, and monitoring of e-Business and network
infrastructure• BusinessDirect® Portal• Performance Reporting via iGEMS Global Measurements System• Billing• Electronic Bonding
![Page 3: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/3.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 3
BusinessDirect® Portal
A Personalized Home Page
Communication & Collaboration Tools
With AT&T Business Direct, you can:
• Receive “alerts” and submit questions
• Share documents with your AT&T Account Team
• Receive customer testimonials, industry news, and other value-added information
So you can interact with AT&T customer service and account teams any time
![Page 4: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/4.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 4
Enhanced VPN Performance Reporting• Monthly Overview Reports of Shared MPLS Backbone
• Availability• Latency• Data Delivery Rate
• iGEMS Global Measurements System• Provides All Customer VPN (CE and End-to-End) Reports• Strategic Reporting Platform• Global Architecture• Centralized Data Repositories• Constant polling / collection / analysis / reporting tool sets• Feature rich reports supported by strong navigational features (Hierarchical
presentation, providing “Drill Down” capabilities)• Monthly & Daily Overview Reports• Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports
![Page 5: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/5.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 5
Enhanced VPN - Standard Reports• Reports Accessed from Monthly Overview Reports
• Backbone Measurements Availability/Latency/Reliability
• Reports Accessed from iGEMS Global Measurements System• Site Availability
Average site availability for all attached CE Routers
• Site to Site Performance Includes Availability, Latency and Data Delivery measurements
• Class of Service (CoS) Measurements pertaining to each subscribed CoS, showing traffic throughput, burst,
drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone
• CE Statistics Access Link Router Performance LAN Port
• Exception Reports Measurements compared with preset thresholds
• Forecast Reports 30/60/90 Day Exception Projections based on historic data
![Page 6: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/6.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 6
Accessing the Reports
Access is via the AT&T BusinessDirect® Web Portal (www.businessdirect.att.com)
• Authentication by userid and password• Seamless linkage with all underlying AT&T platforms
![Page 7: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/7.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 7
Select: Enhanced VPN Web Support – V3
The Portal’s “Inside Tools” Section provides the 6 most frequently selected tools.Click on this navigation point to see all of the Tools that may be selected.To access Enhanced VPN tools, select “Enhanced VPN Web Support – V3”
![Page 8: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/8.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 8
Enhanced VPN Web Support – V3Customer Support Tools/Reports Web Page
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© 2005 AT&T, All Rights Reserved. 11 July 2005 9
iGEMS Global Measurements System
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© 2005 AT&T, All Rights Reserved. 11 July 2005 10
Access Link Reports
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© 2005 AT&T, All Rights Reserved. 11 July 2005 11
Class of Service (CoS) Executive Summary Report
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© 2005 AT&T, All Rights Reserved. 11 July 2005 12
Reports Available via “Drill Down” Navigation
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© 2005 AT&T, All Rights Reserved. 11 July 2005 13
Site Availability Reports
![Page 14: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/14.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 14
Site to Site Measurements “Dashboard”
![Page 15: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/15.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 15
Site To Site Reports – Full Screen Views
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© 2005 AT&T, All Rights Reserved. 11 July 2005 16
Standard Service Level Agreement (SLA) Target Lookup
![Page 17: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/17.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 17
Standard SLA Target Lookup – Roundtrip Transit Delay
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© 2005 AT&T, All Rights Reserved. 11 July 2005 18
Standard SLA Credit Request – Credit Request Information
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© 2005 AT&T, All Rights Reserved. 11 July 2005 19
AT&T One Ticketing System: Create Ticket
Ticket Fields:Required:1. Org Group (Account
Id)2. Reporter Name3. Phone Number4. Service5. Product6. Severity7. Service Impact8. Request Type9. Problem Abstract
Optional:1. Email Address2. Email Notification3. Asset ID4. Location ID5. Asset Type6. Asset Priority7. Client Ticket
Number…
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© 2005 AT&T, All Rights Reserved. 11 July 2005 20
AT&T One Ticketing System: Search for Ticket
Ticket Search Fields:1. User ID2. Org Group (Account ID)3. Ticket Open Date4. Ticket Updated Date5. Ticket Status6. Service7. Product8. Severity9. Asset ID10. Location ID11. Client Ticket Number12. Sort Criteria and
Direction
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© 2005 AT&T, All Rights Reserved. 11 July 2005 21
AT&T One Ticketing System: Ticket List
The web application displays the following fields for the matching tickets:
1. Ticket Number2. Severity3. Status4. Org Group5. Asset ID6. Location ID7. Problem Abstract8. Client Ticket Number9. Created Date10. Updated Date11. Modified By
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© 2005 AT&T, All Rights Reserved. 11 July 2005 22
Move Adds Changes Deletes - MACD Requests Tool
![Page 23: © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.](https://reader035.fdocuments.net/reader035/viewer/2022070307/551a1aeb550346cb358b48de/html5/thumbnails/23.jpg)
© 2005 AT&T, All Rights Reserved. 11 July 2005 23
Move Adds Changes Deletes - MACD Requests Tool (cont.)
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© 2005 AT&T, All Rights Reserved. 11 July 2005 24
Service Documentation
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© 2005 AT&T, All Rights Reserved. 11 July 2005 25
Service Documentation: Schedule of Charges
(Country specific via menu selection)
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© 2005 AT&T, All Rights Reserved. 11 July 2005 26
Thank You!!