© 2004 Ken Baldauf, All rights reserved. E-commerce Transaction Processing Overview of Electronic...

© 2004 Ken Baldauf, All rights reserved.

E-commerce

Transaction Processing Overview of Electronic and Mobile

Commerce E-commerce Applications E-commerce Implementation

Please turn your cell phone off.


Transaction Processing

Transaction Processing System (TPS): An information system that supports and records transactions.

Transaction: an exchange or transfer of goods, services, or funds



The Transaction Processing Cycle


MISReportPizza - 894BrusselSprouts - 0

ReportPizza - 894BrusselSprouts - 0

TPS TransactionDatabase


The Value of Transaction Processing Storing data for Business Intelligence

POS Terminal



Types of Transaction Processing Systems and Subsystems


Overview of Electronic and Mobile Commerce


E-commerce

E-Commerce: systems that support electronically executed transactions

E-Commerce landmarks 1970s-80s Electronic Data Interchange (EDI) 1990 First commercial provider of Internet

access 1993 First Web browser, Mosaic, introduced 1994 Amazon is born


E-commerce

B2C: Business to consumer B2B: Business to Business C2C: Consumer to Consumer

Which is used most?


E-commerce


The Buying Process

1. Realizing a need

2. Researching a product

3. Selecting a vendor

4. Providing payment

5. Accepting delivery

6. Using product support


The Selling Process

1. Market research to identify customer needs2. Manufacturing products or supplying services

that meet customer needs3. Marketing and advertising to make customers

aware of available products and services 4. Providing a method for acquiring payments5. Making arrangements for delivery of the

product6. Providing after-sales support


Pre-E-Commerce Sales

Local90%

Rest of Wales9%

UK1%

Post E-Commerce Sales

Local25%

Rest of Wales36%

UK37%

World2%

Benefits of E-commerceMarket

Expansion

http://www.farmyardnurseries.co.uk/


M-Commerce

Mobile Commerce: a form of e-commerce that takes place over wireless mobile devices such as SmartPhones.


E-commerce Applications


E-commerce Applications

E-tail: Retail E-commerce Lands’ End

Online Clearing Houses, Web Auctions, and Marketplaces eBay

B2B Electronic Exchanges http://www.worldwideretailexchange.org/cs/en/in

dex.htm

http://www.covisint.com/


M-commerce Applications

Cell Phone & Web Purchase digital products such as games, music,

programs, etc. http://getitnow.vzwshop.com/html/home/index.jsp

SMS Text Messaging Advertising and gift certificates http://www.dylanscandybar.com

Short-range Wireless Data Communication Proximity payment systems www.mzoop.com



Music Phones Have Arrived!

http://www.apple.com/itunes/mobile/



Music Phones Have Arrived!

Sony Ericsson S700iMP3 Phone


E-commerce Implementation


E-commerce Hosting Service

Internet

30GB data transferred per month

Domain Namewww.mybiz.com

500MB Catalog

Disk Space

On-lineCatalog

ShoppingCart

SecureCredit CardProcessing

Merchant Account


Building Traffic

The 3Cs Approach Content Community Commerce

Keywords & Search Engines Partnerships Marketing


Electronic Payment Systems

On-line Credit Card Transactions E-cash

www.paypal.com Smartcards

Blue


International Markets

Localization: translating the language and culture of Websites for use in other countries.


E-commerce Security Issues

Identity Verification www.verisign.com

Securing Data in Transit SSL

Spoofing

http://news.yahoo.com/s/ap/20051030/ap_on_bi_ge/internet_banking_security

http://e-banking.bendigobank.com.au/public/about_us/types_of_banking/types_e-banking_security_tokens.asp


E-commerce Security Issues

Phishing Denial of Service (DoS) Attacks Business Resumption Planning (BRP)


Questions?

Don’t forget to turn your phone back on!!

© 2004 Ken Baldauf, All rights reserved. E-commerce Transaction Processing Overview of Electronic...

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