© 2003 Six Sigma Academy0 The Roles of Six Sigma Champion Workshop.
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Transcript of © 2003 Six Sigma Academy0 The Roles of Six Sigma Champion Workshop.
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1© 2003 Six Sigma Academy
The Roles of Six Sigma
Champion Workshop
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2© 2002-2003 Six Sigma Academy
Process Owners
Team Members
Key Project Players
Core Accountability for Projects
• Manages Day to Day Operations
• Controls Resources
• Leads Team • Partners with
Process Owner
• 3-5 Process/Product Experts• Commit 4-6 hrs / week
• Part Time• Works Projects
Champion
•Breaks Down Barriers•Owns Project Cluster
Green Belt
BlackBelt
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3© 2002-2003 Six Sigma Academy
Infrastructure and Project Support
Timely & Effective Support Drives Success
Black Belts
Champion Green Belt
Process Owner
Team Members
FunctionalChampions
• HR, IT, Training, Communications, Finance
• Supports the projects and overall deployment
MasterBlack Belts
• Trains BB’s, GB’s• Mentors BB’s, GB’s
Data Experts
• Assist in obtaining data for selection of project areas and individual projects
Instructor
• Trains & Mentors MBB’s, BB’s, GB’s• Partner with IPSCO
Finance
• Assists BU Deployment Leader with project strategy
• Validates financial benefits of projects
Deployment Champion
• Responsible for Six Sigma• Develops and drives Strategy
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4© 2002-2003 Six Sigma Academy
• Cash Flow, ROE, Customer Satisfaction, Asset Utilization
• Business Unit Specific Flow Downs Developed
• Properly Scoped Projects ensure timely execution
Scope Projects
Complete Project Charter • Built on proven project management
principles
The Approach to Project SelectionRequires Core & Infrastructure Members
Develop BUCTQ Flow Downs
Identify Business Levers
Projects Aligned to Strategic Objectives
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5© 2002-2003 Six Sigma Academy
Six Sigma
Deployment Champion
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6© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Deployment Champion
• Responsible for partnering with BU Executive to ensure deployment success
• Recruit, coach and develop black belts
• Develop CTQ Flowdown for each business lever
• Lead and influence Champions
• Communicates the vision of Six Sigma to their business unit
• Ensure projects are progressing
• Remove barriers
• Provide the drum beat for results
• Expand projects across boundaries
Deployment Champion …Ensures Strategic Linkage
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7© 2002-2003 Six Sigma Academy
Six Sigma
Champion
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8© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Champion
• Address project issues and barriers for the Black Belt
• Identify and prioritize projects in their CTQ project “cluster”
• Partnering with Deployment Champion, ensure projects are linked to key business levers
• Lead and influence process owners and teams
• Communicates the vision of Six Sigma to their team
• Ensure projects are progressing
• Observe and participate in project reviews
• Grasp importance of solutions and drive the solution across the enterprise
• Leverage best practices
Champions…Responsibility to Drive Results
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9© 2002-2003 Six Sigma Academy
Six Sigma
The Process Owner
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10© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Process Owner
• Managers responsible for impacted processes’ performance
• Enters into a project charter with the Black Belt
• Provides team members in support of project
• Communicates the vision of Six Sigma to their team
• Participates in project reviews
• Pushes the Black Belt and team to find permanent solutions
Eventually Owns the Results
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11© 2002-2003 Six Sigma Academy
Six Sigma
The Black Belt
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12© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Black Belt
• A person who solves a difficult business problem for the last time• Full time dedication working on Six Sigma projects• Lead teams through the completion of projects• Progressing projects to completion• Communicating progress, issues & barriers• Learning, teaching and mentoring• Communicates the vision of Six Sigma
Proven Performers who solve 8-12 difficult business problems
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13© 2002-2003 Six Sigma Academy
Six Sigma
The Green Belt
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14© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Green Belt
• Part Time working on Six Sigma projects
• Projects typically smaller in scope
• Projects completed in their business area
• Receive less training (2 wks for GB vs. 4 wks for BB)• Lead teams through the completion of projects• Progressing projects to completion• Communicating progress, issues & barriers• Communicates the vision of Six Sigma
A Critical Mass working projects - impacting the business
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15© 2002-2003 Six Sigma Academy
Six Sigma
The Team
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16© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Team Members
Process Owners must provide the right Team Members to ensure project success
• Process Experts who “touch” the process every day
• Black Belt can’t be successful without team members – can’t do it alone
• Support characterizing the process and maintaining controls
• Provide insight to the “as is” process and assist in developing the “to be” process
• Keep project progressing while Black Belt is in training
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17© 2002-2003 Six Sigma Academy
Infrastructure and Project Support
Master Black Belt
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18© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Master Black Belt
• Expert in the tools and methodology
• Provides technical advice and mentors Black Belts and Green Belts
• Understand the business
• Supports Deployment Champion in Strategic Project Selection
• Trains Black Belts and Green Belts
• Create policy setting decisions regarding Six Sigma deployment and execution
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19© 2002-2003 Six Sigma Academy
Functional Champions
Infrastructure and Project Support
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20© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Functional Champions
Finance Functional Champion
• Determine how project costs and savings will be defined and reported.
• Define process to audit project savings.
• Lead finance participation in project selection and review processes.
Human Resource Functional Champion
• Function as a single point of contact for all Six Sigma Human Resource Issues.
• Work with leadership to determine how reward and recognition will be handled with regard to Six Sigma successes.
• Act as a liaison to integrate Black Belt selection with the Talent Management process.
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21© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Functional Champions
Training Functional Champion
• Establish training logistics and schedules for all participants
• Provide supplemental training opportunities for Black and Green Belts
• Manage revision control and upgrades of training materials
Communications Functional Champion
• Ensure consistent messages are delivered on Why and How we are implementing Six Sigma
• Publicize team project successes
• Create a consistent external communications plan in accordance with timing provided by management
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22© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Functional Champions
Information Technology Functional Champion
• Provide hardware and software support for Black Belts
• Provide data gathering support for project teams
• For projects requiring IT support as part of solution, provide the technical guidance with a sense of urgency
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23© 2002-2003 Six Sigma Academy
Data Experts
Infrastructure and Project Support
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24© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Data Experts
• Work with Deployment Leaders to pull information from systems needed to help guide project selection.
• Work with Black Belt teams to pull information from Information systems to support the DMAIC process.
• Assist Black Belt teams in assessing the accuracy of the measure systems identified to track process performance.
Data Must Drive Our Decision Making
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25© 2002-2003 Six Sigma Academy
Financial Analyst
Infrastructure and Project Support
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26© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Financial Analyst
• Sign off on projects at various points in the life of the project indicating:
• Savings estimate calculations were made in good faith.
• All project savings calculations were done using Six Sigma standards.
• The assumptions made in the calculations are appropriate.
• Work with the Black Belt team’s to increase their understanding of financial savings.
Realistic Projections and Consistent Calculations
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27© 2002-2003 Six Sigma Academy
Instructor
Infrastructure and Project Support
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28© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Instructor
• Lead Black Belt, Green Belt and Master Black Belt Training
• Mentor Black Belts on their training projects
• Provide on-site support to Black Belts during the application period
• Understand the business objectives
• Support Deployment Champion
• Promote a positive learning environment