© 2002

hp services

the new hp services

June 2002

© 2002

solutions focus and strength

• telecommunications and NSP’s• extended manufacturing• e-government• financial services• cross-industry business

solutions• infrastructure solutions

differentiated by

•our people•our approach•our portfolio of offerings

a new kind of global leader in IT services• 65,000 IT professionals in 160

countries around the world• #1 in mission critical services• #1 in services across open IT

environments• #1 in enterprise-ready

Microsoft services• #1 in SAP R/3 operations

services• strong ISV and SI partnerships

© 2002

key trends driving business requirements today

interdependencies and collaboration are key.

time is the critical metric.

there’s a renewed focus onreal-world ROI.

time to market. time to revenue. time to customer satisfaction.

collaboration between customers, partners suppliers and employeesis essential.

the requirement is for “responsible spending.”

simply stated, IT must return measurable, sustainable business value – todayand tomorrow – but with fewer people and resources.

© 2002

• comprehensive, integrated portfolio

• ability to engage at any stage of the lifecycle

• focus on solutions to the toughest IT problems

helping you. . .

• protect your IT investments

• optimize your IT infrastructure

• enable your IT environment

full lifecycle of services

enable business agility by linking business and IT

IT AND BUSINESS GOVERNANCE

SERVICESensure cost-

effective stabilityand flexibility at theinfrastructure core

AGILE ANDMISSION-CRITICALINFRASTRUCTURE

SERVICES

extend valueand reach to

every aspect of the enterprise

EXTENDED ENTERPRISE SERVICES

reduce thecomplexity of

“the business of IT”

OPEN ENVIRONMENT,MULTI-TECHNOLOGY

SERVICES

optimizetoday’s assetsfor tomorrow

NEXT-GENERATIONTECHNOLOGY

SERVICES

© 2002

an ability to dive in whenever and

wherever it’s needed:

“London needs 20 terabytes of storage

in 30 days—I know we have idle capacity in Paris.

Why can’t I use it?”

agile and mission critical

infrastructure services

© 2002

capabilities:

unparalleled end-to-end mission-critical capability in the distributed it infrastructure

• high availability services

• business continuity & recovery services

• security services

• computing on demand

• infrastructure design and integration services

we help design, build, integrate, manage, and evolve IT infrastructures that are highly available, secure, and agile.

agile and mission-critical infrastructure

services

© 2002

competitive differentiators:

• unparalleled end-to-end mission-critical capability with:

•proven processes and tools•security consulting and implementation • #1 in Unix and Microsoft environments

• #1 in SAP R/3 operations services • leader in storage services • multivendor capabilities• alliances and partnerships• successful delivery of 20,000+ network infrastructures

how we bring you true value: •cut costs •reduce risk•increase efficiency •enhance flexibility and adaptability•help manage change and implementation•maximize availability

agile and mission critical infrastructure services

© 2002

key offerings•assessment

•configuration & planning

• implementation

•performance optimization

•capacity planning

•mission critical support

•business continuity support

high availability

services

customer needs• maximum uptime

24x7• optimized

performance• fast data recovery and

minimized interruption of operations

© 2002

business continuity and

recovery services

key offerings•business continuity

consulting services• facility consulting &

site services•environmental

products and power quality solutions

•disaster tolerant clusters and SANs

•Electronic vaulting and automatic backup

•business recovery

customer needs• plan• protect• recover

© 2002

key offerings• policy & standards

review

• business risk assessment

• architecture & design

• implementation & integration

• firewall management & support

• security health check

• security policy audit

security services

customer needs

• planning & design• security that

extends beyond the enterprise

• Up-to-date expertise

© 2002

key offerings

•access on demand

•capacity on demand

•applications on demand

computing on demand

customer needs• faster implementation• greater flexibility• predictable spending• reduced risk• lower support costs• higher IT / business

value

© 2002

infrastructure design &

integration services

key offerings• architecture services

• windows and messaging

• storage area networks

• consolidation and migration

• multi-platform integration

• data center services

customer needs• adaptive

infrastructures • unified architecture• infrastructure

extensions beyond the enterprise

• leverage new technologies

© 2002

agility to deal with change

“I woke up to an unsettling phone call—

our lead supplier is going to miss a major delivery.

OK, now what?”

extended enterprise services

© 2002

extended enterprise services

capabilities:

• enterprise application integration services

• supply chain management

• wireless services

• enterprise portals

we integrate IT architectures and

applications across the enterprise and securely link them to customers, partners, and suppliers

© 2002

competitive differentiators:• global reach• multivendor integration

capabilities• alliances and partnerships

with industry leaders• complete, end-to-end

solutions• experienced professionals

and proven methodologies•

• world leader in Windows-based solutions•first Microsoft Prime Integrator for Windows 2000, Exchange 2000, BizTalk 2000•more certified Windows NT and 2000 professionals than anyone else - including Microsoft•400+ major EDI supply chain solutions delivered worldwide

extended enterprise services

how we bring you true value:•extend the business benefits of IT •ensure a solid competitive edge•enable you to enter profitable new markets•cost-effectively enable you to respond to changing business conditions

© 2002

enterprise application integration

key offerings• Web services

development

• Wireless / mobile application development

• Java / EJB / 3GL development

• enterprise integration services

• NetAction solution

• enterprise application integration

customer needs• operational efficiency• leverage IT assets

across business functions

• streamline business processes

• web-enabled business

© 2002

supply chain

management

key offerings• eProcurement with

Commerce One

• partnership with SAP

• procurement & sourcing

• eMarketPlace with Commerce One

• trading partner enablement

• B2B integration

• B2E

• software publishing

customer needs• network to share

information with suppliers

• better understanding of order & production scheduling requirements

• CRM environment to assess customer impact

© 2002

wireless & mobility

key offerings• mobile enterprise

applications

• mobile solution for service providers

• mobile vertical industry applications

• wireless networking

• public & private 802.11b access

customer needs• wireless access for

mobile workforce• increased productivity• HIPPA compliance• secure environment

© 2002

consulting

services for web portals

key offerings• B2E business to

employee information portal

• eCommerce portal

• mySAP enterprise portal

• B2E collaboration portal

• CRM portal

customer needs• 24x7 global

availability• reliable secure

infrastructure for B2B commerce

• enjoyable on-line experience

© 2002

ability to capitalize on a business opportunity:

“We are limiting our competitive position without a

total solutionthat allows us to collaborate and share our information

securely with our key partners.”

open environment,

multi-technology services

ability to capitalize on a business opportunity:

“We are limiting our competitive position

without a total solutionthat allows us to

collaborate and share our information

securely with our key partners.”

© 2002

open environment,

multi-technology

services

capabilities:

from standalone products to complex, multitechnology enterprise environments

industry leading expertise:• servers: Unix, Windows, Linux,

OpenVMS, Himalaya, e3000• managed services capability for

mainframes and Solaris• Storage/SAN• network & systems management• desktop PCs• mobile devices• network devices• printing & imaging devices

we take the complexity out of managing heterogeneous environments.

open environment,

multi-technology services

© 2002

competitive differentiators:• full lifecycle service offerings

from out-tasking to outsourcing with flexible financing terms

• multivendor, multi-OS capabilities

• single point of contact • consistent delivery on a

worldwide basis• business-aligned approach to

IT management

•

• breadth and depth of services from basic to complex, remote to on-site •wide experience in managing large-scale global IT operations•flexible solutions from packaged to custom•strategy of partnering with, rather than replacing, in-house IT

open environment, multi-technology services

how we bring you true value:•greater agility•better focus•more value•tighter control•faster time-to-results•peace of mind

© 2002

open environment,

multi-technology

services

key offerings

• comprehensive outsourcing

• network and infrastructure management

• application operations & management

• access and support services

• business process outsourcing

open environment,

multi-technology services

customer needs

• simplify IT acquisition, deployment & management

• reduce total cost of IT• improve end-user &

customer satisfaction

© 2002

building from our position of strength

key areas of ongoing investments

investments to get us there

key industry solutions investments

• telecommunications and NSP•extended manufacturing•government•financial services

cross-industry business solutions investments

•CRM •b-to-e and b-to-b portals•ZLE

infrastructure solutions investments

•mobility & wireless•business continuity•storage services • IT consolidation

© 2002

partneringwith the leaders

software and networksMicrosoft®

Oracle®

PeopleSoft

SAP

Siebel

BEA

Cisco

services• Accenture• Deloitte Consulting• KPMG • PwC

teaming with the leaders innetworking, software, and

services to provide the most comprehensive portfolio of solutions for our customers

© 2002

ourcommitmentto the best

total customerexperience

our #1 priority is to lead the industry in customer loyalty and satisfaction—and we are deeply committed to doing the right thing for customers.

our goal is to enable business agility by reducing costs, extending and optimizing enterprise assets, and keeping IT up and running better than anyone else in the industry.

we will honor our commitments to customers before, during, and after the merger.

© 2002

welcome to the new hp services.

© 2002