Vol. 2 No. 12 | December 2010 ENERGY now 1

Inside This Issue2 Leadership Perspective: A strong performance in 2010

3 Lone Star Transmission receives approval for construction / Two Texas plants recognized for environmental excellence / ‘Catch the Cash’ turns great ideas into savings / Lew Hay reinforces importance of employee engagement to Customer Service leaders

Laura Hanson lifts fitness to a new level / Partners in Performance: Completing the online appraisal / Customer Care partners with local university to recruit new employees

5 Health Champion: Restoring health after restoring power / Retirement Savings Plan changes / FPL receives minority supplier award

FPL’s E-Mail Bill® reaches 1 million customer mark / Lauderdale Plant and Gas Turbine Power Park earn VPP Star honor / Recognizing ZERO Today! rewards / Team works on smart meter road map and process innovation

7Service anniversaries / Remembrances

82011 NextEra Energy, Inc., calendar

FPL delivered superior value for customers in 2010 Florida Power & Light Company’s 4.5 million customers say they want electricity that is affordable, reliable and clean. In 2010, the company did a very good job of delivering against those expectations.

To ensure that customers are informed about the superior value they are receiving, the company is publishing an “Annual Report to Customers” in December’s Energy News, the newsletter contained in customers’ bill envelopes.

“Our customers are very clear about what they value, and we are equally clear in our commitment to delivering. Thanks to the efforts of all FPL employees, our customers are receiving exceptional value. Our annual report will ensure that customers are informed about our performance and our progress on important initiatives to benefit them,” said Tim Fitzpatrick, vice president of Marketing & Communication.

FPL’s typical residential customer bill as of September 2010 is the lowest out of all 55 utilities in the state and 24 percent below the national average. That means that those customers save more than $35 a month compared to the average bill in Florida – or about $420 annually. Compared to the national average bill, FPL customers saved $365 last year.

In addition to keeping bills low, FPL is delivering reliability that is in the top quartile of utilities nationally, and restores power faster than any other major utility nationwide. FPL is the only major U.S. utility to average less than an hour to restore power. And, FPL’s generation fleet is far cleaner than the national average, producing power with 35 percent fewer carbon dioxide emissions, 55 percent fewer nitrogen oxide emissions and 75 percent fewer sulfur dioxide emissions.

In addition to appearing in the December print edition of Energy News, the January edition of FPL’s customer eNewsletter will contain our “Annual Report to Customers.”

A video of the year’s highlights can be found at www.FPL.com/yearbook.

Doug Duschek, an FPL line specialist from Jupiter Service Center, stands ready to ensure customers enjoy reliable and safe electric service.

ENERGYnow Vol. 2 No. 12

A publication for and about employees of NextEra Energy, Inc., companies

Florida PSC approves FPL settlement agreement The Florida Public Service Commission this month approved a settlement agreement reached by Florida Power & Light Company, the Florida Office of Public Counsel, Florida Attorney General and other intervenors in FPL’s rate proceeding. The agreement will effectively freeze base rates paid by customers until the end of 2012.

“We think this agreement is in the best interest of all of the parties involved, especially our customers,” said FPL President and CEO Armando Olivera in a letter to employees. “We appreciate the willingness of those who represent Florida’s electric consumers to work with us on an agreement that will help provide financial stability for customers and the company alike, and we appreciate the support for the agreement by the Commission and its staff.”

Armando thanked employees for their commitment to serving customers with excellence and acknowledged their efforts in keeping bills low in providing reliable service.

Details of the agreement are available at www.FPL.com/news/news_releases.shtml.

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2 ENERGY now Vol. 2 No. 12 | December 2010

In my February column for Energy Now, I highlighted some of the strategic imperatives that would drive NextEra Energy, Inc.’s business in 2010. I could not do justice to all of them, so I focused on two key imperatives for each main subsidiary.

For FPL, they were “provide excellent customer service” and “improve our image with customers, regulators and elected officials.” For Energy Resources, they were “significantly accelerate the solar business” and “pursue transmission infrastructure development.” While 2010 is not over yet – and we should stay focused on finishing strong – it’s not too early to begin reflecting on how we did for the year.

Overall, our performance was strong in the four areas I highlighted at the beginning of the year. These were by no means the only measures of our success, but they were important in 2010, and they will remain important in 2011 as well.

To begin, there is no question that providing excellent customer service is the foundation of all we do at FPL. I still believe the core strategy for our utility business must be the virtuous circle:

Only by providing superior customer service can we hope to enjoy the regulatory environment that allows us to continue to invest in reliability and efficiency improvements. These investments, in turn, ensure that we can continue to deliver superior customer service.

As you have seen on our Employee Web and in the common areas of our corporate office and other locations, FPL recently won the prestigious ServiceOne Award for exceptional customer service for an unprecedented seventh year in a row. The ServiceOne competition looks at nearly all functional areas within customer service, including the contact center, billing, payment, revenue protection, credit and collections, meter reading and safety. To qualify for the ServiceOne Award, FPL had to perform in the top 25 percent based on 26 different measures of excellence.

Winning awards is certainly not the only way we measure our effectiveness at delivering customer service. At the most fundamental level, utility customers expect their electric service to be delivered reliably and at an affordable cost. We continue to perform well on these measures, with top-quartile reliability and the lowest residential customer bill of all 55 utilities in the state of Florida.

Just as important to FPL’s mission is improving our image with customers, regulators and elected officials. Here, too, I can report that we made meaningful progress in 2010, although we still have a long way to go. As employees, most of you already know that FPL has long had one of the best stories in the entire utility sector – low bills, high reliability, and a clean generation fleet. But we haven’t done as good a job as we should have at communicating this story to our key stakeholders.

We made a concerted effort to change that in 2010, not least by increasing the amount of shareholder dollars we commit to advertising to tell the FPL story. When you have the lowest bill in the state and strong reliability, you need to make sure your stakeholders understand and appreciate the efforts you undertook to achieve these results. It’s still early, and we need to keep getting the word out in a variety of ways, but we’re making progress. One indicator is the fact that more than eight out of 10 residential and business customers assign a high value to the service FPL provides.

At Energy Resources, we made significant progress at expanding our solar business in 2010. Just last month, we finally received all of the permits and approvals needed to begin construction of the Genesis solar project, a 250-megawatt solar thermal plant in California’s Mojave Desert. Site mobilization – including steps to safeguard the endangered Desert Tortoise – is beginning this month with full

construction scheduled to begin in early 2011. Using solar trough technology similar to that in use at our SEGS and Martin plants, the Genesis project will be one of the largest solar thermal plants in the world.

We are also hoping to resolve all outstanding issues on our Spain solar project in the near future and announce that we are moving forward with this 100-MW solar thermal plant in Extremadura, Spain, 160 miles southwest of Madrid. The project would consist of two 50-MW solar trough arrays and a molten-salt storage unit to extend power production beyond daylight hours and boost the capacity factor of the plant to 46 percent. Both the Genesis and Spain solar projects have attractive returns and are consistent with our strategy of building solar experience and capabilities to protect and grow the company’s competitive advantage in renewables.

Finally, with regard to transmission infrastructure development, Lone Star Transmission was recently granted a Certificate of Convenience and Necessity from the Public Utility Commission of Texas. The CCN qualifies Lone Star to be a regulated utility in Texas, which gives the company eminent domain and the assurance of recovery on its investment of $800 million in a 318-mile transmission line and at least three substations.

To be sure, not everything has gone in our favor. From low power prices to a struggling Florida economy, we are still operating in one of the most challenging business climates we’ve ever faced. And yet by focusing on our objectives and working together as a team, we continue to make patient progress on our business plan, confident that our investments are not only delivering reasonable returns today but that they will be even more profitable in the years ahead.

What we must never do is lose focus. Ours is a culture of continuous improvement and the relentless pursuit of tactical perfection. It is this culture that has served us well over the past decade and will serve us well in the decade to come. I have much more to say about this in my latest blog, which I hope all of you have read.

In closing, I want to wish every one of NextEra Energy’s 15,000 employees and their families a safe and joyous holiday season. You continue to make NextEra Energy the best company in the electric power industry, and I’m looking forward to great things in 2011.

Leadership Perspective A strong performance in 2010

Lew HayChairman and CEONextEra Energy, Inc.

Customer Satisfaction

Regulatory Environment

Reliability & Efficiency

Financial Viability

Lew Hay Chairman and CEO NextEra Energy, Inc.

Vol. 2 No. 12 | December 2010 ENERGY now 3

Forney Energy Center employees (l-r) Joaquin Montanez, Drew Arnold, Bow Hewitt, Craig Nelson, Albert Escobedo, Mark Ellis (kneeling), Susan Joiner, Barney Denton, Danea Sears, Mark Scesny, David Hill, Chris Moore, Felecia Banks, John McClellan, Ryan McClintock, Stefano Schnitger, Billie Rea (kneeling), Luke Jackson, Dave Drake, Rocky Carroll and Bryon Billman proudly display the flag representing Clean Texas Gold membership status.

Lone Star Transmission receives approval for construction Lone Star Transmission, LLC, a subsidiary of NextEra Energy, Inc., is one of three new entrants in the transmission ownership and operation business that was awarded a portion of a 2,400-mile project designed to get clean, renewable energy to areas of Texas where the power is needed.

Construction of three transmission line segments, totaling more than 318 miles and crossing 17 counties, has now been approved by the Public Utility Commission of Texas. Lone Star also will build at least three new substations.

“The build-out is one of the largest transmission construction projects in U.S. history,” said Mike Grable, president of Lone Star Transmission. “We’re pleased to be part of the effort to deliver renewable energy to customers throughout Texas.”

Through the Competitive Renewable Energy Zone process, the PUCT adopted a comprehensive plan to upgrade the Texas grid to enable delivery of West Texas wind power to regions such as Dallas-Fort Worth, Houston, Austin and San Antonio. The 345-kilovolt CREZ lines, which will transport enough energy to power more than 2.5 million homes, are all expected to be completed by 2013.

‘Catch the Cash’ turns great ideas into savingsMany company employees have great ideas for improving efficiency and making their part of the business more cost effective. “Catch the Cash” is an initiative in the NextEra Energy Resources’ Wind organization that helps turn those great ideas into real savings.

Ideas range from installing more durable, cost-efficient turbine filters to using on-site wind power to provide electricity to a facility during curtailments (times when the grid operator tells a plant to shut down because there is excess energy). During these curtailments, however, the site is still consuming power for computers and other functions.

Tim Weiland, wind technician at Iowa’s Crystal Lake Wind Energy Center, was the employee who suggested the use of on-site wind power. “We can produce power. Why should we buy it?” Tim said. “The Catch the Cash program helped move my idea forward, allowing us to generate electricity for our own use from site wind turbines. By eliminating power purchases, we’re now saving the company money at multiple sites.”

About 50 employees have made Catch the Cash suggestions, and more are expected as the program is promoted throughout the Wind team.

Two Texas plants recognized for environmental excellence NextEra Energy Resources’ Lamar and Forney Energy Centers are two of only nine organizations to receive the Clean Texas Gold designation by the Texas Commission on Environmental Quality.

“This level of state-recognized environmental award is unprecedented within NextEra Energy Resources,” said Pete Holzapfel, regional plant general manager.

The prestigious Clean Texas program is a voluntary environmental leadership program established to protect the state’s air, water and land resources. The award recognizes organizations for creatively resolving environmental challenges and setting pollution prevention goals beyond existing regulatory compliance.

Combined, both plants have taken these annual measures:» Conservation of more than 200 million gallons of water» Recycling of more than 5 million pounds of nonhazardous waste» Reduction of nitrogen oxide emissions by more than 100 tons» Recycling of more than four tons of oily absorbent waste

“The Clean Texas Gold award is only given to facilities that go above and beyond the regulatory standards,” Pete said. “Our employees have shown their commitment to environmental excellence and I’m proud of their efforts.”

NextEra Energy Resources’ ‘Catch the Cash’ program encouraged Crystal Lake Wind Energy Center Wind Technician Tim Weiland to pursue his money-saving idea.

Lew Hay reinforces importance of employee engagement to Customer Service leadersNextEra Energy, Inc., Chairman and CEO Lew Hay helped reinforce the importance of employee engagement to 150 Customer Service leaders at their year-end Customer Service leadership meeting. Lew covered in detail why employee engagement is critical to the company’s success and defined the characteristics of a good leader. Throughout the highly interactive event, he also shared personal stories to help emphasize the importance of values and leadership behaviors in fostering employee engagement.

Some of the comments that were received from leaders in a survey following the event included:

» “Lew’s presentation has provided me with several new perspectives on being a good leader.”

» “It really brought home how much of a value employee engagement is all the way to the top.”

» “It was very motivational for me to see him not just as our CEO, but as a leader being introspective about his own leadership style.”

“Lew really connected with our leaders,” said Willie Ho, Customer Service director of Support Services and sponsor of the Employee Strategy Team, which organized the meeting. “We’ve received great feedback from leaders about the things they plan to work on to continue to improve employee engagement.”

4 ENERGY now Vol. 2 No. 12 | December 2010

Partners in Performance Completing the online appraisal

Florida Power & Light’s Customer Service Customer Care department has partnered with Miami-based Florida International University in a new recruitment strategy. The initiative, known as the FPL-FIU Student Partnership Program, was developed to help the company continue to attract top-tier employees and build a robust talent pipeline for the future.

The program offers students the opportunity to work part time as Customer Service representatives at an FIU-based call center operated by FPL. Once hired, students support the company’s efforts to provide excellent service, while also gaining valuable workplace experience in the FPL organization.

This summer, Customer Care leaders hosted information sessions at the university, explaining the details of the program and answering questions about FPL employment. “We had a great response from the students. They were excited about the opportunity to join the FPL team,” said Miami Care Center Manager Silvio Martinez.

Since then, 21 students have been hired and are completing their initial training at the Miami Customer Care Center. Once fully trained, they will start taking calls at the FIU on-campus call center,

which is expected to open in January 2011.

“Developing this new recruitment strategy has been exciting, and we’re pleased to see the level of interest among FIU students,” said Customer Care Director Maria Gomez. “We’re always looking for new ways to strengthen our talent pipeline, and this partnership provides a great way for us to recruit career-minded individuals who will help serve as the future of FPL.”

Customer Care partners with local university to recruit new employees

FIU student Marie Dunbar is a new FPL hire completing her training as a Customer Service Customer Care representative.

The year-end review is a two-part process. You will have a conversation with your manager to review your progress against performance and development goals, and you will complete an online appraisal. To complete the online portion of your appraisal, go to HR Direct Manager, Performance Management, and follow these five steps.

1) Review your existing plans/appraisal Open your appraisal document and review your Interim Review and comments from July. Next, review your Objectives, Competencies and Development Plans and make any changes.

2) Enter summary comments and ratings for your objectives Click on the Objectives tab and enter your proposed comments and ratings for each objective. Change your comments as many times as you wish before submitting to your supervisor.

3) Enter summary comments and ratings for your development plan Click on the Development Plan tab and enter your pro-posed comments and ratings for each development plan. Change your proposed comments as many times as you wish before releasing to your supervisor.

4) Enter year-end review appraisal comments and overall performance rating Click on the Year-End Review tab and enter your proposed comments in each section. Select an Overall

Performance Rating from the drop-down menu. When ready, click the Release to Supervisor button. Your man-ager will complete the Year-End Review or release it back to you for additional changes.

5) Complete Year-End Review discussion by Jan. 31 You will be able to view your manager’s comments online after the discussion.

Tips for using the online system:» Save frequently using the Save button. If you

use the red “X” at the top right of your screen, you will lose your information.

» Use spell check for accuracy. Access ieSpell from the Tools menu bar at the top of the screen for each text box that needs to be checked for spelling.

» Disable pop-up blockers. Helpful pop-up messages indicate when information is missing – but only if third-party (Google/Yahoo) pop-up blockers are disabled. If you click a button and nothing happens or the document closes, it means that a pop-up blocker needs to be disabled.

If you have questions, contact Employee Services at 800-610-8999, option 6, or send an e-mail to ASK_HR@FPL.com. Also, you can find a detailed job aid at eWeb/university.

Laura Hanson lifts fitness to a new level Laura Hanson is used to putting her muscle into projects. That particular skill earned the NextEra Energy Resources administrative technician top honors recently at the Florida State Bodybuilding Championships held in Orlando, Fla.

Laura, who is 5 feet 5 inches tall and can bench press 135 pounds, trained hard for the competition. “This competition was more about the weights and nutrition, requiring that I focus on building muscle and overall body tone,” Laura said.

The journey to becoming a top contender in competitive bodybuilding has had its obstacles. Laura first had to face and overcome pulmonary sarcoidosis, a rare disease that affects the lungs and heart, and thyroid cancer. Laura believes her commitment to fitness helped her fight her illnesses and is ready to go even further.

“I am now eligible to compete in national shows,” she said, “and I’m preparing to compete in the Masters Nationals in Pittsburgh in July.”

NextEra Energy Resources Administrative Technician Laura Hanson is proud to have recently received top honors at the Florida State Bodybuilding Championships.

Vol. 2 No. 12 | December 2010 ENERGY now 5

Health Champion Restoring health after restoring power Scott Sankey, a technical specialist for Florida Power & Light, experienced his first encounter with weight gain after the 2004 storm season.

“Prior to Aug. 13, 2004, I never really worried about my weight or what it did to my health. I remember the date because it was when Hurricane Charley made landfall in Charlotte County.”

Scott spent the next two and a half months working 16- to 18-hour days restoring power after Hurricanes Charley, Frances and Jeanne devastated Florida one after the other. His eating habits changed dramatically as he consumed high-calorie meals and sugar-loaded drinks away from home. By January 2005, Scott had gained 60 pounds.

Knowing he had to do something to improve his health, Scott and his wife took advantage of NextEra Health & Well-Being’s rebate program to participate in Weight Watchers. “The rebate helps cover three months of Weight Watchers. That’s a quarter of a year of costs covered,” Scott said.

Weight Watchers provided Scott with the jump-start he needed, and soon he was using the rebate for a gym membership.

Scott and his wife are now able to watch what they eat on their own with the guidance Weight Watchers provided. Along with watching his diet, Scott has maintained his weight by going to the gym four to five days a week and walking around his neighborhood.

“The best part is that I feel better and have more energy to do all the things my wife and I love – whether we’re walking on the beach in St. Augustine or hiking in the North Carolina mountains,” he said.

For more information about company-sponsored health rebates, go to HR Direct and click on Health & Well-Being in the navigation bar.

Scott Sankey walks with his wife to maintain weight loss achieved with the help of NextEra Health & Well-Being’s rebate program.

(l-r) Members of the Southern Florida Minority Supplier Development Council award selection committee, Amjad Shamim (AAJ Technologies), Maria Massana (MAJCO Group), Cynthia Hill (Native Garden) and Rafe Lopez (Vindemia), present FPL’s award to (c) FPL Supplier Diversity Manager Lourdes Jordan.

FPL receives minority supplier award Florida Power & Light recently received the Local Corporation of the Year award at the 35th Annual Southern Florida Minority Supplier Development Council Awards Gala. The award recognizes companies that consistently demonstrate a commitment to minority purchasing, technical and managerial assistance, and sponsorship of minority programs.

“We are honored to receive this prestigious award,” said Integrated Sup-ply Chain’s Supplier Diversity Manager Lourdes Jordan, who accepted the award on behalf of the company. “Our Supplier Diversity Program is sup-ported by an innovative team of employees that consistently seeks to expand the internal reach of the program, strengthen procurement agent participa-tion and commitment, and increase bid opportunities to diverse suppliers.”

FPL has a long-standing relationship with the Southern Florida Minority Supplier Development Council, a not-for-profit corporation established to foster the development and expansion of minority-owned businesses.

“FPL’s Supplier Diversity Program continues its commitment to the com-munity by promoting economic growth and encouraging healthy competi-tion,” said Deb Caplan, vice president of Integrated Supply Chain. “As a company, we believe it makes good business sense to leverage diverse suppli-ers for their performance, quality and innovation.”

Retirement Savings Plan changes The Retirement Savings Plan is being restructured to make the fees you pay more transparent by separating the plan administration fee from the investment-related expenses. In many cases, the plan will simply offer a different version of the current investment option. As a result of these changes, most of the investment funds in the plan will have an expense ratio of less than 1 percent, and many will have expense ratios* below 0.5 percent.

Beginning in 2012, your account will be charged a quarterly plan administration fee. This is not a new fee. Rather, plan administration fees will be more transparent to participants because they will be deducted and reported on an individual basis. In order to encourage participation in the plan, if your account balance is less than $5,000, the administration fee will be waived.

If you have questions, call the NextEra Energy Retirement Services Center at 800-208-4015. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. EST. Or e-mail your questions to Retirement_Savings_Plan@NextEraEnergy.com.* Expense ratios listed are as of Sept. 30, 2010, and are subject to change. Expense ratios are the recurring investment-related fees charged to investors by the company that manages the fund to cover such expenses as investment management fees, administrative costs and other investment fund operating expenses.

6 ENERGY now Vol. 2 No. 12 | December 2010

Recognizing ZERO Today! rewards“Recognizing ZERO Today!” is NextEra Energy, Inc.’s rewards program highlighting injury-free locations and employees. Locations that reached a ZERO Today! milestone in October:

Team works on smart meter road map and process innovation The team tasked with determining how Florida Power & Light business processes will be impacted by smart meter technology has accomplished a significant milestone.

After completing an extensive series of design workshops over the last several months, the team has documented information about core business processes tied to FPL’s smart meter deployment. The team is now working on a high-level road map detailing how to best introduce these business process changes over the next few years.

“I am very proud of the work team members have accomplished,” said Vice President of Customer Service Smart Grid Solutions and Meter Operations Bryan Olnick. “Their work will help tremendously as FPL transitions to a utility of the future and evolves to deliver a whole new level of service for our customers.”

In addition to focusing on the smooth integration of smart meter-enabled processes into FPL’s business today, the team also is focused on process innovations the smart grid will bring to FPL’s future.

“It’s important that we continue to challenge ourselves and our teammates to think outside of the box about all the possibilities that could result from this technology,” said Business Solutions Group Manager Andrea Pelt.

Lauderdale Plant and Gas Turbine Power Park earn VPP Star honorFlorida Power & Light’s Lauderdale Plant and Gas Turbine Power Park were recently recognized by the U.S. Department of Labor’s Occupational Safety and Health Administration with the highest workplace safety recognition – the Voluntary Protection Program Star.

Lauderdale Plant Manager Tim Panoff said, “This is an incredible milestone and a testament to the hard work and dedication of our employees to demonstrate our ability not only to be safe but go above and beyond to fulfill the requirements of OSHA.”

The Lauderdale and GTPP teams started working in early 2009 to prepare the facilities for the rigorous four-day on-site safety and health inspection performed by OSHA in February 2010. The facilities were officially informed of the designation in August. OSHA’s Assistant Area Director Jaime Lopez, several FPL vice presidents, representatives from the IBEW leadership team, business representatives from the community and plant employees attended the VPP Star celebration and flag-raising in November.

(l-r) IBEW Safety Committeeman Lester Newell and Plant Manager Tim Panoff raise the flag in celebration of the FPL Lauderdale Plant and Gas Turbine Power Park earning VPP Star status.

One- and two-year recognition is awarded solely on time regardless of the number of employees at the location. Silver-, gold- and platinum-level recognition is awarded based on the number of employees at the location as compared to the number of months or years worked injury-free.

One-Year Award

Customer Service

North Palm Meter Reading

Distribution

Central Broward (Central Maintenance)Nassau Service Center

Fleet Services

Fleet Services Staff Support

Power Generation – Wind

Horse Hollow

Transmission & Substation

Granada Transmission

Silver-Level Award

Customer Service

Dade C&D – 3 years

Fleet Services

Ormond – 3 years

Integrated Supply Chain

Broward Inventory Services – 3 yearsGulf Coast Inventory Services – 7 years

Power Generation – Wind

South Dakota – 7 yearsMountaineer – 7 years Callahan Divide – 5 yearsWaymart – 4 yearsMojave – 3 yearsRed Canyon – 3 years

Transmission & Substation

Broward Service Center – 3 yearsCocoa Service Center – 7 yearsPerrine Substation – 2 yearsSanford Service Center – 6 yearsP&C North Area – 3 years

Platinum-Level Award

P&C West Area – 19 years

Two-Year Award

Distribution

St. Augustine Service Center

Power Generation – Florida

Putnam Turkey Point (fossil)

Power Generation – Wind

Wolf Ridge

Transmission & Substation

Ortiz Service Center

Gold Award

Transmission & Substation

Palm Beach West Substation – 14 years

FPL’s E-Mail Bill® reaches 1 million customer markFlorida Power & Light’s E-Mail Bill® program enrollment has reached the 1 million customer milestone.

The accomplishment is the result of aggressive stretch targets and tactics implemented by the Billing and Payment Options team over the last several years. This team comprises Customer Service and Marketing & Communication business units.

“We’ve had great collaboration and cooperation from Marketing & Communication and other key groups to help us reach this milestone,” said BPO Manager Rene Villa.

The teamwork has certainly paid off. E-Mail Bill participation increased by 34 percent this year, resulting in an electronic billing adoption rate that is double the industry standard. This translates to almost 25 percent of FPL’s total customers receiving their bills electronically.

“Since the start of the program in 2001, we’ve saved close to $14 million,” Rene said. “Then there are the environmental benefits and the convenience factor. This is truly a win-win for everyone.”

To celebrate, the BPO team will host special recognition events for those involved with the E-Mail Bill program at the General Office, LeJeune Flagler Office and Customer Service East office next month.

If you haven’t already made the switch, please consider enrolling in paper-free FPL E-Mail Bill by visiting www.FPL.com/ebill.

Vol. 2 No. 12 | December 2010 ENERGY now 7

45 YEARS Rebecca E. Cameron, General OfficeJ. S. Molnar, Miami Central Service CenterP. C. Schreck, Central Broward Service Center

40 YEARSJohn Batts, Lake Park Service CenterVictor W. Beam, Daytona Beach Meter Service CenterKeith W. Coad, Daytona Beach Meter Service CenterJay Dickinson, Nassau/Callahan OfficeCharles D. Dunn, Sanford PlantChris R. Fowler, Melbourne Service CenterPeter J. Gitto, Turkey Point Fossil PlantR. C. Heil, Stuart Service CenterTerry A. Kerr, Duane Arnold Energy CenterW. A. Kiddy, Clark Service CenterPaul F. Koesters, Wingate Service CenterJoaquin E. Leon, General OfficeRon Lewis, Area Office Meter ShopRobert Locke, Gladiolus Service CenterGrant Nuttle, Ringling Service CenterTim Powell, West Palm Beach Service CenterD. R. Reid, West Palm Beach Service CenterA. J. Sala, Brevard Service CenterJohn Sawyer, Miami Dispatch and PlanningBill Sayers, Turkey Point Fossil PlantP. J. Shafer, Sarasota Service CenterLarry Shroyer, Meter Test CenterRobert Tumpack, Sanford PlantHorace Waldron, Okeechobee Service CenterDennis L. Wills, Maine Hydro HeadquartersRobert L. Wilson, St. Lucie Service Center

35 YEARSBill Boone, Customer Service NorthJane P. Champion, Putnam/Palatka PlantEdward Etheredge, Martin PlantPeter D. Fyfe, Androscoggin RegionIdania Gonzalez, General OfficeNury Horton, General OfficeM. D. Isham, Manatee PlantSid Joiner, St. Lucie Nuclear PlantMark A. Karris, Richmond Service CenterJames H. Lawrence, Maine Hydro HeadquartersRobert McDaniel, St. Lucie Nuclear PlantRick Powery, Rangeline Service CenterMaggie Ros, Turkey Point Fossil PlantGeorge Sargeant, St. Lucie Nuclear PlantJerome E. Scheinoha, Point Beach Nuclear PlantLeroy Thomas, Fort Myers Service CenterSusanne E. Wallace, Customer Service NorthGrant Wise, Fort Myers Plant 30 YEARSJoseph P. Acquaviva, Central Broward OfficeRobert Ard, Perrine Service Center and StoreroomBob Baker, Cape Canaveral Plant

Victor Balmaseda, Turkey Point Fossil PlantMike Balvin, Boca Raton Service CenterRuss Baringer, Juno Beach OfficePhilip G. Barnes, St. Lucie Nuclear PlantLarry Bennett, Putnam/Palatka PlantP. L. Bickford, Fort Myers Service CenterMike Biichle, Miami Dispatch and PlanningTerry Brinsley, Sanford PlantTerri T. Britton, Venice Service CenterJeffrey S. Budovsky, Martin PlantTim Bungard, Sanford PlantJoe Byerly, Turkey Point Fossil PlantTom Carden, Gladiolus Service CenterJohn Cheaney, Midway Service CenterTed D. Cogdell, Miami Training MethodsFranklyn D. Crocker, Equipment Repair CenterC. L. Dandridge, St. Lucie Nuclear PlantR. J. Davis, St. Lucie Nuclear PlantF. D. Deltejo, North Dade Service CenterBarbara Deoro, General OfficeEric Ebanks, Miami Dispatch and PlanningPaul Falkey, Turkey Point Fossil PlantWayne B. Fromm, Point Beach Nuclear PlantEdward W. Garner, Ortiz Service CenterJeffery Gilbert, General OfficeWilliam Hanson, Maine Hydro HeadquartersRobert Harden, Turkey Point Fossil PlantJohn Hauger, St. Lucie Nuclear PlantJ. L. Hollar, West Palm Beach Service CenterDavid E. Holley, Boynton Beach Service CenterRoy Hughes, Martin PlantC. J. Jackson, St. Lucie Nuclear PlantBryan Johnson, Wingate Service CenterCathy L. Kemp, St. Lucie Service CenterJanet H. Khoury, General OfficeBrad G. Krar, West Palm Beach Service CenterCurtis R. Kress, Duane Arnold Energy CenterR. L. Lorey, Lauderdale Power PlantRoseanne Lucas, General OfficeRudolph F. Martinez, Area Office WestC. L. McCourt, Gulfstream Service CenterS. E. Mercer, Port Orange Service CenterM. V. Michel, Wingate Service CenterDerek Mills, LeJeune/Flagler OfficeLarry K. Muse, Customer Service NorthR. A. Nelson, Broward Service CenterJohn H. Nix, General OfficeMichael Novy, Sarasota Service CenterCarl O’Farrill, Juno Beach OfficeMargarita F. Padron, Central Broward Service CenterCassandra Passmore, General OfficeAndrew E. Paulin, Point Beach Nuclear PlantJim Porter, St. Lucie Nuclear PlantWendell L. Prevatt, Juno Beach OfficeTom Rigsby, Turkey Point Fossil PlantJulia D. Robinson, Venice Service CenterIliana G. Rodriguez, General OfficeRob Rowell, Martin PlantRandy Sanchez, Turkey Point Fossil PlantWilliam H. Sandel, St. Lucie Nuclear Plant

John R. Sanders, Walton Service CenterNick Santoro, Meter Test CenterWillie Satchel, Fort Myers Service CenterJ. E. Shaw, Wingate Service CenterGeorge H. Sikes, Martin PlantHerminia I. Soto, LeJeune/Flagler OfficeWinfred Soto, Turkey Point Fossil PlantJ. H. Stokes, Walton Service CenterTerri A. Tallale, General OfficeE. R. Tallman, Physical Distribution CenterTravis Tate, Turkey Point Fossil PlantA. M. Taylor, Royal Palm Service CenterPrince J. Taylor, Northeast Service Center and StoreroomW. G. Thomas, West Palm Beach Service CenterVictor Thompkins, Miami Central Service CenterRobert Thompson, Venice Service CenterHerb Valdes, St. Lucie Nuclear PlantRonald E. Wain, Wyman Power PlantT. G. Watkins, Ortiz Service CenterSandra C. Webb, General OfficeCliff Weston, Manatee PlantAlice J. Wolford, Toledo Blade Service CenterRobert H. Wright, St. Lucie Nuclear Plant

25 YEARSJeff Abernethy, St. Lucie Nuclear PlantCraig A. Abraham, Duane Arnold Energy CenterW. J. Allison, Gulfstream Service CenterHoward L. Anderson, Brevard Service CenterArbie Bankston, Turkey Point Fossil PlantStephen Barraclough, Seabrook StationJ. C. Bartell, Martin PlantA. E. Beruvides, Area Office Meter ShopTom Black, General OfficeKaren E. Bland, MacClenny OfficeAndres F. Bolivar, LeJeune/Flagler OfficeDonald R. Boss, Seabrook StationRichard Boyle, Fort Myers PlantPaul E. Brown, Seabrook StationBill Brown, Broward Service CenterMike Bryce, Juno Beach OfficeRobert L. Carella, Seabrook StationRobert Cherry, Perrine Service Center and StoreroomRichard T. Cole, Androscoggin RegionHelene C. Doland, Lauderdale Power PlantJames J. Draker, Duane Arnold Energy CenterB. R. Evans, Sanford Service CenterKaren M. Fabian, Point Beach Nuclear PlantDave Felt, Gulfstream Service CenterReginald P. Fitzgerald, Seabrook StationPaul O. Freeman, Seabrook StationC. E. Garcia, Physical Distribution CenterJill M. Glaser, Point Beach Nuclear PlantGeorge W. Goodspeed, Wyman Power PlantDean R. Gosselin, Juno Beach OfficeElvia Guilarte, General OfficeC. R. Hall, Broward Service CenterFred Haniffy, Seabrook StationShirley Hansen, Point Beach Nuclear Plant

Curtis Haswell, LeJeune/Flagler OfficeIsabel C. Hebert, Central Broward OfficeA. D. Hotchkiss, St. Augustine Service CenterFrank Irizarry, Juno Beach OfficeCalvin R. Jarvis, Seabrook StationCarol B. Jilek, Point Beach Nuclear PlantGeorge A. Johnson, Seabrook StationM. R. Johnson, Pompano Beach Service CenterSteve Konidare, Meter Test CenterWilliam Kopfhamer, Toledo Blade Service CenterRalph Ledesma, South Dade OfficeCecilia M. Long, Sarasota Service CenterNancy C. Lord, General OfficeArisfael Lorenzo, General OfficeDavid W. Lucas, Wyman Power PlantFrank Luis, West Dade Service Center and StoreroomJ. M. Mahle, West Dade Service Center and StoreroomMichael J. Mays, McNab Automotive CenterTodd D. Mielke, Point Beach Nuclear PlantJohn R. Mikus, Duane Arnold Energy CenterStephen A. Morrissey, Seabrook StationJohn Mosley, Broward Service CenterKeith E. Murphy, Wingate Service CenterT. O. Nasby, Juno Beach OfficeDianne M. Osbon, Seabrook StationG. W. Parks, Area Office Meter ShopM. R. Patterson, Palm Beach SubstationTeresita M. Pelaez, Area Office Meter ShopJohn C. Pope, West Palm Beach Service CenterMike Posso, Juno Beach OfficeTony Rivero, Lake Park Service CenterLarry Scrivani, West County Energy CenterJohn L. Sergent, Naples Automotive CenterAnita Sharma, General OfficeJ. R. Sheppard, Richmond Service CenterAlan L. Sinett, Rangeline Service CenterJoe Soto, St. Lucie Nuclear PlantMichael G. Spoor, Jupiter WestBruce D. Tardiff, Seabrook StationJerome E. Theys, Point Beach Nuclear PlantRaymond C. Tilden, Seabrook StationSurless Weston, Area Office WestJ. T. White, Pompano Beach Service CenterS. A. Wilkins, Starke Service Center

Remembrances

Service AnniversariesCongratulations to the following employees of NextEra Energy, Inc., companies for their years of dedicated service:

NextEra Energy, Inc., offers condolences to the families and friends of the following employees:

W. B. Allyn, 84, retired 1989, Plant Electrician, Putnam PlantW. T. Brist, 72, retired 1993, Meter Reading Supervisor, Daytona, Fla.W. A. Burrows, 81, retired 1987 Service Specialist, Daytona, Fla. B. H. Cartledge Jr., 78, retired 1991, Right of Way Representative, MiamiGary Casadonte, 62, retired 2008, Senior Nuclear Analyst, Point Beach, Wis.Shirley M. Clow, 73, retired 1991, Customer Service & Sales Consultant, Brevard, Fla.Lewis J. Davies, 67, retired 1996, Field Representative, West Palm Beach, Fla. M. L. Doughty, 60, retired 1994, Serviceman, Pompano, Fla. Pat Fincher, 68, retired 1996, Training Manager, Port St. Lucie, Fla.Michael J. Frank, 64, retired 2001, Manager Budgets, Miami

Oliver Gilbert Jr., 69, retired 1995, Senior Inventory Control Specialist, MiamiJ. R. Goulding, 76, retired 1993, Distribution Technician, Punta Gorda, Fla. Nicole D. Gouthro, 62, retired 1993, Administrative Specialist, MiamiR. B. Huston, 70, retired 1991, Power Restoration Analyst, Martin Plant, Fla.Blaine E. Jones, 74, retired 1993, Control Field Supervisor, Palatka, Fla.F. P. Ladd, 83, retired 1988, Troubleman, Sarasota, Fla. Grace E. Lynch, 73, retired 1996, Senior Technician, Port St. Lucie, Fla.A. Martin, 67, retired 1975, Line Specialist, Daytona Beach, Fla.Dorothy Means, 75, retired 1985, Senior Records Clerk, St. Augustine, Fla.

James A. Miller, 83, retired 1989, Senior Customer Account Representative, North Broward, Fla.W. D. Miller, 85, retired 1987, General Service Representative, Delray Beach, Fla.C. W. Moore, 91, retired 1983, Meter Reader, Daytona, Fla.Michael Ochipa, 62, retired 2005, Cable Splicer, Northeast Service Center R. E. Oggier, 82, retired 1974, Cable Splicer, Northeast Service Center Melvin L. Parkman, 80, retired 1991, Distribution Construction Services Center Administrator, Fort Lauderdale, Fla.H. W. Reed, 86, retired 1986, Senior Substation Electrician, Melbourne, Fla.D. J. Rothman, 80, retired 1989, Distribution Supervisor, Hollywood, Fla. J. G. Sailer, 64, retired 2000, Restoration Specialist, Sarasota, Fla.

Sandra Scotland, 68, retired 2008, Truck Attendant, West Dade, Fla.James E. Shaffer, 71, retired 1995, Line Specialist, Callahan Service CenterEarle J. Shirlaw, 82, retired 1989, Construction Services Supervisor, Hialeah, Fla.J. H. Spotts, 92, retired 1976, District Construction Services Supervisor, MiamiPaul Starkey, 68, retired 2004, Nuclear Information Technology Specialist, Seabrook, N. H.W. B. Storey, 84, retired 1989, Working Foreman, Wingate, S. C.Dorothy H. Studva, 70, retired 1992, Supervisor Quality & Compliance, MiamiE. R. Tilley, 80, retired 1982, Assistant Superintendant, Port St. Lucie, Fla.R. E. Volker, 72, retired 1993, Serviceman, Richmond Service Center, Miami

8 ENERGY now Vol. 2 No. 12 | December 2010

2011 NextEra Energy, Inc., calendarIn addition to the holidays listed directly on the calendar, which are universal to all employees at all locations, employees also receive company-specific holidays listed in the right column.

FPL Nonbargaining, FPLFiberNet, NextEra EnergyResources, NextEra EnergyProject Management, FPL Energy Services, NextEra Energy Power Marketing, NextEra Energy, FPL Group Resources, WindLogics, GEXA Energy, Lone Star Transmission• Jan. 17 • Nov. 25 • Dec. 23

NextEra Energy Maine • Feb. 21 • Nov. 11 • Nov. 25

NextEra Energy OSI, New Mexico Operating Services and Blythe • Jan. 17

FPL bargaining • Jan. 17 • Nov. 11 • Nov. 25 • Dec. 23

Duane Arnold Energy Center• Nov. 25 • Dec. 23 Seabrook Station• Feb. 21 • Oct. 10 • Nov. 11 • Nov. 25

Point Beach Nuclear Plant• Nov. 25 • Dec. 23

NextEra Energy Holiday Payday Time Entry Deadline

april may june

july august september

october november december

january february march

ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408

Internal Communication Manager: Jami Goertzen, 561-694-4034

Graphic Design: Patricia Pereyra, Jim Nicholas Photographer: Doug Murray

Contributing Writers: Janice Brady, Karen Burke, Jill Campbell, Randy Clerihue, Eileen Dees, Vanessa Gomez, Michelle Khouri, Jill Kimball, Lisa Newkirk, Rick Perez-Pantera, Mary Wells

Published monthly for employees and quarterly for retirees by Marketing & Communication. Have a story idea? Call 561-694-4034, go to eWeb/newsmaker, or write via interoffice mail to Energy Now, MC-JB.

Read ENERGY NOW on the Employee Web. Back issues are available

by clicking on the ENERGY NOW link.

External Websites:

www.FPL.com, www.NextEraEnergyResources.com,

www.NextEraEnergy.com, www.FPLFibernet.com

Address Change?

Employees should update their addresses using My HR Direct

in the corporate portal (http://myportal). Retirees should call the

FPL Benefits Center at 800-208-4015 or write to:

FPL Benefits Center, P.O. Box 9233, Boston, MA 02205.

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