Incorporating Social Media and Customer Service Mary Naylor VIPdesk Blake Cahill Visible Technologies 040610
Recruiting Managing and Training Remote Customer Service Agents 060209
Going Green with Virtual Call Centers Sally Hurley VIPdesk
How Quicken Loans Uses Social Media To Strengthen Customer Relationships 102510
Home Based Agents The Crown Jewels of Customer Service Sally Hurley VIPdesk_Jack Heacock Telcoa_052710
The Impact of Social Media on the 2010 Retail Holiday Season 101910
Reduce Call Center Operations Costs and Increase Operational Efficiency Sally Hurley VIPdesk 042209
Virtual Customer Care H1N1 and Business Continuity VIPdesk 120309
Profit Focused Customer Care: Seven Proven Strategies 091509
Implementation of a Virtual Customer Care Program: How to Guarantee Success 093009
The Value Proposition of Home Agents What Does It Mean For Your Business 030310
Customer Experience Management: The Key to Continued Business Growth and Success 110910
Become A Company Customers Love and Can't Live Without Jeanne Bliss 072810
Brand Experience Management Sally Hurley VIPdesk 093010
Virtual Customer Care: The Bottom Line for Business 102709
Maintaining Your Brand Through Customer Service 011210
Integrating Social Media Into Your Contact Center Mary Naylor 061510
Social Media: How it Fits Into Your Customer Marketing and Retention Strategy 051110
Home Based Call Centers Retail Survival Tool 021709
Home-Based Call Centers: Retail Survival Tool for 2009 and Beyond