How Do You Like Your Eggs in the Morning: UCR Conference 2012
Strategic Marketing & Liaison at the University of Sunderland. Relationship Management in HE Libraries Event. Sheffield Hallam 4th April 2014
East Midlands ARLG Workshop
Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
Derby adventures in conversation
Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
University of Sheffield Developing a Library Quality Model Kay Grieves
Feel the quality UCR Conference 2012
SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach to customer relationships
Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
Time for Adventure ARLG 2013
York University: Developing a Library Quality Model at University Library Services Sunderland
University of Sunderland Library Services Quality Model Campaign 2012-2013 Kay Grieves & Michelle Halpin
Kay Grieves 'How Do You Like Your Eggs In The Morning?' 7 Step Marketing Toolkit 2013
Rachel Smith: Northern Collaboration Learning Exchange
Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
Kate McGuinn: Northern Collaboration Learning Exchange
Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
Penny Hicks: Northern Collaboration Learning Exchange