Knowledge Integration (STC 2010)
Content Strategy at Symantec (STC 2009)
Surfing the Perfect Storm (STC 2012)
Service is the new marketing
Winning the Social Media Super Bowl
Techcomm 2020 (STC 2011)
VisualMerch
Nps 13 loyalty_and_social_crm_at_symantec
You got your social in my crm
Social Media Has Changed Marketing Forever