Smart Cities - A guide to using Customer Journey Mapping

Creating Smarter Cities 2011 - 07 - Sander Schuurman - Amsterdam - Emerging Scenarios

Results of the Smart Cities Project

Smart cities research_brief_19_mobile_apps_for_bus_users_in_edinburgh

Smart Cities- Impact of web accessibility on e-service design

Smart cities - Using email in municipal service delivery

Smart Cities - Evaluating the impact of local e-services

ICTarchitecture - supporting service delivery in Smart Cities

Smart Cities - Raamcontract

Smart Cities - e-Decision

Creating Smarter Cities - Lessons from the Smart Cites Project

Smart Cities - Beeldbank

Smart Cities - I-points

SmartCities - Mijngemeente & contactendatabank

Krabben waar het jeukt

Service lists and customer insight

The Common Process Model - a Focus on Service Performance

Europe wants to go local. We’re waiting for them in the Citadel.

How Smart are you? A self assessment framework for Digital Cities.

Demanding Times