Business Process Reengineering Complete
Customer oriented planning of case-tools using quality function deployment (qfd)
Run chart
6 sigma
Reliability growth models for quality management
Pareto diagram
Ishikawa diagram
Quality management models
Customer satisfaction
Check lists
Complexity metrics and models
Capability maturity model
Structure chart
Seven new tools
Scatter diagram
Qms
Relations diagram
Rayleigh model
Defect removal effectiveness
