Emerging Strategies for Driving More Profitable Customers
Engage Employees to Better Serve Your Customers
The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin
Aligning Desktop Analytics to Drive Enterprise Performance
DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience
Infographic: The Effective Customer Service Agent
Contact Center Workflows Need Improvement
5 Strategies to Transform Your Contact Center into a Rev-Gen Center
Holiday Staffing for Contact Centers - Prepare for the Holiday Rush!
Desktop Transformation Drives Efficiencies for Leading North American Insurance Provider
Desktop Automation - Your Golden Ticket to CX Success
The Light Bulb Moment – Learning to-identify-robotic-automation-opportunities
Webinar robotic-automation-webinar-roi