Introduction to Telecommunication Equipment: PBX, ACD, IVR, CMS, CAS and Workforce Management or How to Select Telephone Systems & Services to Fit Your.
UAS in the EU Framework Program for R&TD An overview of UAS R&T activities in FP7 by Pablo Perez-Illana, European Commission, DG R&I - Aeronautics Paolo.
Facts & tools Vorstellung der Tools IP-Phone, ServiceCenter und Gecko Lösungsansätze zur überregionalen Zusammenarbeit.