Balanced Diversity A Portfolio Approach to Organisational Change (2012)
How Green Is Your ITIL? (2011)
Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011)
ITSM Monopoly - The Game of Tool Selection
What's CSR Got To Do With IT? (2010)
ITSM Monopoly
Balanced Diversity - Which Practices for Which Change?
The Lost World of Problem Management (2009)
BYOD Revolution Means ITSM Evolution