(Ehrenberg & Goodhardt 2000) New Brands Near Instant Loyalty
Customer Satisfaction Should Not Be the Only Goal
Governing Stock Markets in Transition Economies Lessons From China
the Impact of Brand Image on Consumer Behavior a Literature Review
the Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences
Customer Loyalty Development the Role of Switching Costs
Testing an Expanded Attitude Model of Goal-directed Behavior in a Loyalty Context
the Relationship Between Customer Loyalty and Purchase Incidence
Alternative Scales for Measuring Service Quality a Comparative Assessment Based On
the Effects of Corporate Brand Attributes on Attitudinal and Behavioural Consumer Loyalty
Understanding Customer Loyalty Through System Dynamics the Case of a Public Sports Service in Spain
Customer Loyalty the Future of Hospitality Marketing
an Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
Customer Satisfaction and Loyalty Start With the Product, Culminate With the Brand
a National Customer Satisfaction Barometer the Swedish Expe
Customer Satisfaction in the Hong Kong Mobile Phone Industry
Customer Loyalty Toward an Integrated Conceptual Framework
Brand Loyalty vs. Repeat Purchasing Behavior
(Kumar & Shah 2004) Building and Sustaining Profitable Customer Loyalty for 21st Century
The Impact of Organizational Capabilities on the Development of Radical and Incremental Product Innovation and Product Innovation Performance